Cons: The rental did not say what rental car company. I assumed Ace was the company - but it was Goldcar. Not shown anywhere on the reservation.
9 Oct 2016
Mostly good/ 2 issues not good
Pros: The car was nice and a good price.
The staff at "Goldcar" were professional.
Cons: I wasn't told that I needed to pick up my Ace car at Goldcar. Had to make an international call in Mallorca airport to help line to find out. Bought Allianz ins. on kayak and it wasn't recognized at Goldcar. Had to buy another much higher priced insurance at the counter. Then had to make 2 more international calls to find out what insurance I did purchase so I could cancel it. Not what you want to do when you are overseas.
Cons: I've been renting many cars in my life and this is absolutely the worst company on the planet and it's also a scam.
Let's start from the end, after I dropped the car I received an email with two pictures of the front seat's floors with normal dust on it. They witholded Euro 30 from the gasoline deposit to vacuum it. Infact when collecting the car they charged Euro 86 for gasoline and they were supposed to return it at return if car was returned full. So they took the freedom to keep Euro 30 form my deposit for the gasoline to vacuum the car. Incredible. Anyway, they will pay for it, dearly.
Also if you don't want insurance they charge you with a Euro 1400 deposit.
Overall it is a scamming company.
DONT GO THERE DON'T GO THERE
NEVER USE THEM NEVER EVER!!!
Nice upgraded car, nice people to do business with
Pros: Lady who sorted it out at the rental desk...not too sales pushy!
But still offered everything she should have.
Liked no cross border fees to France (That's why I booked with them).
Cons: Had to walk 10/15 mins to the rental desk and lady didn't mention that out of hours u could just leave it next to their office on the road ( as the gates were locked)...which was written on the locked office door to be fair...
Cons: I made a reservation for $100. At the counter I was informed of additional hidden costs that brought it up to more than $300. The rental company was about 5km from the airport making it very difficult to escape this trap. A REAL SCAM
Cons: Sept 8, 2016 - reserved car at €30.83 eur ($34.71us) per day for a 6 day rental which should have totaled €215.76 eur ($242.95us)
Sept 10, 2016 - picked up car and photographed existing scratches and other marks
Sept 17, 2016 - returned car at 10:52am and confirmed the same condition as picked up with a full tank of gas
Sept 26, 2016 - reviewed credit card charges to find I was charged €292.19 eur ($328.96us) instead of €215.76 eur ($242.95us)