Overview

Crowne Plaza Chicago West Loop

733 West Madison, Chicago, IL 60661, United States
+1 312 829 5000

S$ 166+

Overall guest ratings

8.3/10 Excellent
based on 817 reviews

Review highlights

  • 9.0
  • 8.7
  • 7.5
  • 6.2

Good to know

  • Friendly service
  • Great shopping

Nearby

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    About

    At the Crowne Plaza Chicago West Loop Hotel, we are surrounded by the popular Randolph Street restaurants & the authentic flavors of Greektown. Our business travelers enjoy being within walking distance of the Financial District, Willis Tower, University of Illinois- Chicago & numerous other companies that are headquartered in Chicago. Your success matters. With over 8,000 sq ft of flexible meeting space, a dedicated Crowne Meetings Director, creative menus, complimentary Wi-Fi & business center, the Crowne Plaza Chicago West Loop is committed to the importance & success of your meetings & events. If you are coming in for vacation, there is plenty to do in downtown Chicago. Whether you are here to shop at the Magnificent Mile, take in a show in Chicago's Theater District, see a game or concert at the United Center (home of the Chicago Blackhawks & the Chicago Bulls), our hotel is the ideal place to stay. Located within blocks of Union Station, & right off of the 90/94 Expressway - our West Loop hotel is easy to get to. As the only hotel with walkout balconies in every guest room; our views cannot be beat. No matter what brings you here, we are sure to complete your trip with outstanding service & amenities: fitness center, free Wi-Fi, and two acclaimed restaurants, Dine & MetroKlub, the only full service Kosher restaurant in downtown Chicago.

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    InterContinental

    AMENITIES

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Concierge service
    • Cribs available
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free Internet
    • Designated smoking area
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Cable or satellite TV
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.2 Excellent
    based on 811 reviews
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
      9.3 "93% thought the service was very professional."
    • 8.7 "Location is great."
      10.0 "100% liked the proximity to shopping."
      8.7 "Easily accessible by car, said 87%."
      9.6 "City centre within easy reach, said 96%."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 7.5 "Good breakfast."
      8.8 "88% were happy with the price of the breakfast."
    • 6.6 "Rooms are ok."
      6.6 "Only 66% said rooms were big enough."
      5.0 "50% thought the minibar was ok."
      5.7 "Only 57% thought the furniture was functional."
    • 6.4 "Internet is average."
      5.6 "56% thought the wifi quality was ok."
    • 6.2 "Average value."
      6.0 "The price was ok for 60%."

    Overall rating

    8.5 Excellent
    based on 381 reviews
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
      9.1 "91% thought the service was very professional."
    • 8.7 "Location is great."
      10.0 "100% liked the proximity to shopping."
    • 8.3 "Food is delicious."
    • 7.7 "Good breakfast."
    • 6.7 "Rooms are ok."
      6.3 "Only 63% said rooms were big enough."
    • 6.4 "Average value."

    Overall rating

    8.1 Excellent
    based on 186 reviews
    • 9.3 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
    • 8.3 "Generally very clean."
      8.2 "82% said rooms were clean."
      8.4 "84% thought it was clean."
    • 8.0 "Location is great."
    • 6.7 "Rooms are ok."
      6.1 "Only 61% said rooms were big enough."
    • 6.0 "Average value."

    Overall rating

    7.5 Good
    based on 202 reviews
    • 8.7 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 8.4 "Location is great."
      8.5 "Easily accessible by car, said 85%."
    • 7.5 "Good cleanliness."
      7.5 "75% said rooms were clean."
    • 6.7 "Average comfort."
      6.5 "Only 65% said rooms were big enough."
    • 6.5 "Breakfast is mediocre."
    • 6.1 "Average value."
    • 6.0 "Rooms are ok."
      6.5 "Only 65% said rooms were big enough."
    • 5.9 "Average amenities."
      5.9 "59% thought the building was acceptable."
    • 5.5 "Internet is average."
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    Overall rating

    8.2 Excellent
    based on 40 reviews
    • 9.0 "World class service."
    • 8.7 "Location is great."
    • 7.2 "High comfort."
      8.8 "88% said the beds were comfortable."
    • 6.4 "Rooms are ok."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

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