Overview

The Royal Hotel

267 Smith St, Durban, KwaZulu-Natal, South Africa
+27 313 336 000

S$ 73+

Overall guest ratings

7.4/10 Good
based on 1,671 reviews

Review highlights

  • 6.9
  • 6.7
  • 5.0
  • 4.8

Nearby

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    About

    The Royal Hotel offers an airport shuttle and puts you within a 10-minute drive of Sahara Stadium Kingsmead and uShaka Marine World. Guests indulge in spa services, then grab a bite to eat at the restaurant. An outdoor pool and a poolside bar are other highlights, and rooms offer 24-hour room service and bathrobes.

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    AMENITIES

    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Babysitting or child care
    • Child pool
    • Coffee shop
    • Airport shuttle
    • Fitness centre
    • Laundry facilities
    • Cable or satellite TV
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.4 Good
    based on 1,671 reviews
    • 6.9 "Service is ok."
      5.3 "53% said the reception staff was ok."
      5.8 "Only 58% thought the service was professional."
      5.7 "57% thought the management was tolerable."
      6.1 "Only 61% found the restaurant service to be good."
    • 6.7 "Breakfast is mediocre."
    • 5.8 "Beach is so-so."
    • 5.5 "Location is acceptable."
    • 5.1 "Internet is average."
      5.2 "52% thought the wifi quality was ok."
      5.0 "50% thought it was adequately priced."
    • 5.0 "Rooms are ok."
      0.1 "99% thought they were poorly maintained."
      3.1 "69% complained about the bathroom."
      1.6 "Air conditioning was criticized by 84%."
      1.5 "85% thought the tv was sub-standard."
      1.1 "For 89%, the rooms looked old."
      1.7 "83% found problems with the furniture."
      1.9 "81% had problems with the shower."
      2.3 "77% were disappointed with the minibar."
    • 4.8 "Not very clean."
      3.9 "61% thought it was rather dirty."
      0.0 "Dirty pool, said 100%."
      4.4 "Unclean dining area, according to 56%."
    • 4.7 "Value below average."
      3.0 "70% said the breakfast was too expensive."
    • 3.9 "Vibe wasn't good."
      1.6 "84% criticized the unstylish hotel."
    • 3.4 "Bad amenities."
      3.3 "67% thought the building wasn't nice."
      1.7 "83% complained about the elevator."
      2.3 "77% thought the facilities needed updating."
      1.4 "86% didn't like the architecture."
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    Overall rating

    7.3 Good
    based on 1,036 reviews
    • 6.9 "Service is ok."
      5.7 "Only 57% thought the service was professional."
    • 6.6 "Breakfast is mediocre."
    • 6.0 "Location is acceptable."
    • 5.0 "Average comfort."
      6.4 "Beds were acceptable for 64%."
    • 4.8 "Internet is poor."
      4.7 "53% said the wifi quality was bad."
    • 4.7 "Rooms are not good."
      0.1 "99% thought they were poorly maintained."
      3.0 "70% complained about the bathroom."
      1.6 "Air conditioning was criticized by 84%."
      1.2 "For 88%, the rooms looked old."
      1.6 "84% thought the tv was sub-standard."
      1.7 "83% found problems with the furniture."
      1.9 "81% had problems with the shower."
      2.7 "73% were disappointed with the minibar."
    • 4.6 "Not very clean."
      3.7 "63% thought it was rather dirty."
      0.0 "Dirty pool, said 100%."
    • 4.5 "Value below average."
      3.2 "68% said the breakfast was too expensive."
    • 4.0 "Vibe wasn't good."
      1.6 "84% criticized the unstylish hotel."
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    Overall rating

    7.4 Good
    based on 350 reviews
    • 7.0 "Good service."
      8.6 "86% found the staff to be very friendly."
    • 6.4 "Breakfast is mediocre."
    • 5.5 "Location is acceptable."
    • 5.2 "Rooms are ok."
      6.3 "Beds were acceptable for 63%."
      5.5 "Only 55% said rooms were clean enough."
    • 4.9 "Not very clean."
      3.9 "61% thought it was rather dirty."
    • 4.9 "Internet is poor."
      4.9 "51% said the wifi quality was bad."
    • 4.6 "Value below average."
      3.4 "66% said the breakfast was too expensive."
    • 4.1 "Vibe wasn't good."
      1.8 "82% criticized the unstylish hotel."
    • 3.3 "Bad amenities."
      3.3 "67% thought the building wasn't nice."
      1.9 "81% complained about the elevator."
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    Overall rating

    6.4 Good
    based on 16 reviews
    • 7.2 "Good service."
      8.5 "85% found the staff to be very friendly."
    • 4.9 "Rooms are not good."

    Overall rating

    7.1 Good
    based on 267 reviews
    • 6.9 "Breakfast is mediocre."
    • 6.5 "Service is ok."
    • 5.6 "Location is acceptable."
    • 5.0 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 4.9 "Not very comfortable."
      1.4 "Air conditioning was criticized by 86%."
    • 4.9 "Value below average."
    • 4.9 "Internet is poor."
      4.6 "54% said the wifi quality was bad."
    • 4.3 "Rooms are not good."
      0.2 "98% thought they were poorly maintained."
      1.7 "83% thought the tv was sub-standard."
      1.4 "Air conditioning was criticized by 86%."
      1.1 "For 89%, the rooms looked old."
      2.8 "72% complained about the bathroom."
    • 3.6 "Vibe wasn't good."
      1.4 "86% criticized the unstylish hotel."
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