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Pros: When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat.

Cons: Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu.

Pros: Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail.

Pros: Serve customers with a smile

Cons: Better tasting meal packages served at economy cabin

Pros: The crew was friendly

Cons: In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating.

Pros: Seat was not super comfortable. Crew was excellent.

Cons: There was no online checkin or any ability to choose seats on your app.

Pros: Reasonable comfortable

Cons: Wider seating would be great

Pros: The crew was very good.

Cons: Food needs to be improved. More space near washrooms and for moving around in long flights should be provided.

Pros: I slept. Food was fine even though I forgot to order vegetarian. Movie selection seemed extensive too.

Cons: No a lot.

Pros: The crew was amazing. One of the onboarding staff was exceptional. Some onboarding staffs were unfriendly.

Cons: Not allowing a laptop bag unlike Etihad, Emirates and other airlines was a bummer.

Pros: Amazing staff, clean plane, good food, comfortable seats in business

Cons: Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous.

Pros: Crew was excellent

Cons: Food could be better and please offer drinks before you serve meals like European air lines.

Pros: Crew was great. They made up for mistakes in a positive and amenable way.

Cons: Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing.

Pros: The crew was just fine.

Cons: Checking on the cleanliness of the toilets frequently

Pros: Food was good. Flight was very organized.

Pros: Not much

Cons: Costumer service

Pros: Just a bad airline all together. They try to rip you off during transit by saying your luggage is over the weight limit and that you must pay for each additional kilograms.

Cons: We continued our journey from Mauritius to Reunion, and given the quite small plane, Air Mauritius deliberately left one of our suitcases (and a few others of other passengers) behind. This was then only brought to our hotel the next day at noon (36 h late). Very annoying, as they didn't tell us beforehand (then, at least we could have packed some essentials in our hand luggage).

Cons: Mon bagage n'est pas arrivé!!!!

Pros: Seat was very comfortable

Cons: Inflight entertainment could be much better. Not much choice of films, particularly latest ones. Headsets very uncomfortable and sound quality poor.

Pros: Staff were very nice, meal was good.

Cons: Cramped seating, full plane.

Cons: In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue.

Pros: The staff were so friendly and helpful.

Pros: I like the crew members

Cons: Entertainment selection and food could be better

Pros: The crew service is good. Not great, but still above average from other flagship carriers.

Cons: The seat (B787-10) is so cramp!!!

Cons: Missing a bag , longer wait time at Abu Dhabi

Pros: The crew was very good.

Cons: Food needs to be improved. More space near washrooms and for moving around in long flights should be provided.

Pros: Absolutely nothing.

Cons: They should learn from Emirates or Qatar Airways on how an airline service should be.... never again, sorry Etihad...

Pros: The seat were comfortable.

Cons: Crew was cold and and very matter of fact. The food was very so-so. The food items have to be purchased other the food trays served unlike Turkish Airlines and Kuwaiti Airlines.

Pros: When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat.

Cons: Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu.

Cons: 20 min late but acceptable for a 15 hr flight

Pros: They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them.

Cons: They are well trained crews so I have no better ideas about improvements

Pros: Super good crew.

Cons: The Seats were really old and no new movies

Pros: Crew and seats

Cons: Sound system,, entertainment system should not be turned off 25min before landing

Pros: in the AUH-MAD leg, i thought the headrests were great—perfect for sleeping

Cons: in the MNL-AUH leg, the touchscreen entertainment system didn’t always work

Cons: Better comfort and services

Pros: La tripulación excelente y nos dieron un obsequio

Cons: Earphones never connects at my seat either other seat it’s was little hard to watch movies

Pros: Crew was excellent

Cons: Food could be better and please offer drinks before you serve meals like European air lines.

Pros: Crew was good

Cons: Tvs don’t work. Uncomfortable seats

Pros: in the AUH-MAD leg, i thought the headrests were great—perfect for sleeping

Cons: in the MNL-AUH leg, the touchscreen entertainment system didn’t always work

Pros: Reasonable comfortable

Cons: Wider seating would be great

Pros: Super easy check in. Good air hosting staff.

Cons: Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers.

Pros: The seat were comfortable.

Cons: Crew was cold and and very matter of fact. The food was very so-so. The food items have to be purchased other the food trays served unlike Turkish Airlines and Kuwaiti Airlines.

Pros: Great inflight entertainment

Cons: Have WiFi that is working

Pros: The crew is usually really good.

Cons: The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times

Pros: The crew professional and friendly

Cons: The food was rather bland and did not live up to my expectations

Pros: Wonderful trip, Super nice Crew , perfect meal , great entertainment system

Cons: Can not be topped up

Cons: More comfortable seats.

Pros: Crew was friendly and online entertainment system had a lot to offer. Online check-in does save time, it's a shorter queue & you just have to drop off your luggage.

Cons: Eithad charges for seat selection now! Not seats with extra legroom or any other perks. But any seat in Economy if you select it 24 hours before departure, anywhere from $25 to $45. Seat selection is free if flight departure is less than 24 hours away but available seats are all random.

Cons: Sure

Pros: The seat were comfortable.

Cons: Crew was cold and and very matter of fact. The food was very so-so. The food items have to be purchased other the food trays served unlike Turkish Airlines and Kuwaiti Airlines.

Pros: Good service from the crew and good food.

Cons: Flight was delayed and there are a lot of redundant checks before entering to the gate. No internet service and the flight was very long. (14 hrs)

Pros: Crew was very attentive,

Cons: Have all the food choice in the menu available. And add sudoku to the game

Pros: Crew was terrific. Great service. New aircraft are comfortable too.

Cons: Food. Meals are of poor quality. Bland in taste and rubbery texture.

Cons: Cleaning of bathrooms

Pros: The flight was surprisingly empty compared to flying to Abu Dhabi. I had an entire row to myself. I was able to lay out and sleep peacefully without worrying about the traveler in front of me leaving their seat back. Highly recommend Etihad airways!

Pros: Super easy check in. Good air hosting staff.

Cons: Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers.

Pros: Greece was amazing. Traveling to the islands made the trip worth while. Highly recommend ensuring ferry tickets are purchased 48 hours in advance so they don’t sale out. The food was amazing (especially the homemade Tzatziki sauce). So much to do, plan accordingly!!

Cons: Traveling to Greece in off peak season.

Pros: The crew was very good.

Cons: Food needs to be improved. More space near washrooms and for moving around in long flights should be provided.

Pros: Crew

Pros: All services are simply best.

Cons: If you can add more Indian food, that will be better.

Pros: Crew looked stressed and rushing things. Didn’t look very friendly.

Cons: Smiling crew

Pros: Fast boarding, on time, movies.

Cons: Softer seats. Better food. Seat parents with their screaming babies and children in the back of the plabe!!!

Cons: Cleaning of bathrooms

Pros: Crew was excellent

Cons: Food could be better and please offer drinks before you serve meals like European air lines.

Pros: Crew was receptive

Cons: Food boarding

Pros: Overall experience was good!

Cons: Keep the good work up.

Pros: Flight was nice and on time

Cons: No toothbrush toothpaste and eyes shades provided

Pros: Same again. A good flight and well fed.

Pros: I was stopped at gate check in and taken to one side as passport security had reported that I was intoxicated. I was badly injured in the armed forces and have lost my hearing which affects my balance. I asked for an aisle seat as I'm a big guy as s personal trainer. But was given seat E. Next to a huge obese guy. He slept whole journey, must of had nightmares and jumped and banged me repeatadly. I had the first meal, which was not great but edible. I couldn't eat it properly as I couldn't move my left arm due to the blob Sat next to me. I asked the stewardess to wake me at the meal times so I could get more food. She didn't. Not once. I couldn't even get out the seat to go toilet or get any of the help yourself stuff outside the toilets due to the fat blob I was put next too. Totally disgusted with the whole flight and crew when everytime I've used the same company before it was excellent.

Pros: The crew was cool.

Cons: More flexibility in terms of upgrading seats and changing flights while at the airport, especially if there is availability.

Pros: Seat spacing, food, crew Everything

Pros: crew was decent

Cons: everything

Pros: The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure.

Cons: Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)

Cons: Narrow seats

Pros: Crew was great. They made up for mistakes in a positive and amenable way.

Cons: Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing.

Pros: All okey except earphones issue .. doesn’t works to be connected

Pros: Always on time

Cons: Food bad. Much better taste at the lounge in Doha

Pros: The crew was amazing

Cons: The tv didn’t work throughout the whole flight. Very uncomfortable seats