Overview

Crossroads Inn & Suites
Top City Hotel

440 Parkway, Gatlinburg, TN 37738, United States
+1 865 436 5661

S$ 146+

Overall guest ratings

8.3/10 Excellent
based on 947 reviews

Review highlights

  • 8.8
  • 8.2
  • 8.1
  • 1.6

Good to know

  • Comfortable beds
  • Spacious rooms

Nearby

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    About

    Crossroads Inn & Suites puts you within a 15-minute drive of Dollywood and Ripley's Aquarium of the Smokies. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. A fitness center and a seasonal outdoor pool are offered, and rooms have conveniences like refrigerators and microwaves.

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    AMENITIES

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Outdoor pool
    • No smoking
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Free parking
    • Laundry facilities
    • Child pool
    • Pets not allowed
    • Terrace/Patio
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.3 Excellent
    based on 947 reviews
    • 8.8 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      9.8 "Housekeeping was great, according to 98%."
      9.1 "91% thought the service was very professional."
    • 8.2 "Location is great."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought parking was inexpensive."
    • 8.1 "Generally very clean."
      8.1 "81% said rooms were clean."
      8.2 "82% thought it was clean."
      8.3 "Clean pool, said 83%."
    • 8.0 "Comfort level is high."
      8.1 "81% said the beds were comfortable."
      8.4 "84% thought rooms were spacious."
      7.1 "71% thought it was pleasantly quiet."
    • 7.7 "Wellness & sports facilities were pleasant enough."
    • 1.6 "Disappointing internet connection."
      1.1 "89% said the wifi quality was bad."

    Overall rating

    8.4 Excellent
    based on 492 reviews
    • 8.7 "Great service."
      8.9 "89% thought the service was very professional."
      9.7 "Housekeeping was great, according to 97%."
    • 8.5 "Location is great."
      9.7 "97% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.1 "Comfort level is high."
      8.1 "81% said the beds were comfortable."
      8.5 "85% thought rooms were spacious."
    • 8.0 "Very nice wellness & sports facilities."
    • 7.9 "Good cleanliness."
      7.8 "78% said rooms were clean."
      8.3 "83% thought it was clean."
    • 6.8 "Rooms are ok."
    • 1.5 "Disappointing internet connection."
      1.2 "88% said the wifi quality was bad."
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    Overall rating

    8.2 Excellent
    based on 454 reviews
    • 9.3 "Excellent value."
    • 9.0 "World class service."
      9.0 "90% found the staff to be very friendly."
      9.8 "Housekeeping was great, according to 98%."
    • 8.1 "Comfort level is high."
      8.3 "83% said the beds were comfortable."
      8.4 "84% thought rooms were spacious."
    • 8.1 "Location is great."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
    • 8.0 "Generally very clean."
      8.1 "81% said rooms were clean."
      8.0 "80% thought it was clean."
    • 1.8 "Disappointing internet connection."
      1.0 "90% said the wifi quality was bad."
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Comfortable beds"
    "Spacious rooms"
    data provided by TrustYou

    Recent reviews

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    Find reviews that mention:
    able to walk to downtown
    able to walk to downtown
    outside the bathroom
    wifi was spotty
    great location
    big truck
    outdoor pool
    biscuits were hard
    noisy late into the night
    new paint
    wi-fi would not connect
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