Overview

Hotel Arosa

Salud, 21 (Gran Via, 29), 28013 Madrid, Madrid, Spain
+34 915 321 600

S$ 118+

Overall guest ratings

7.4/10 Good
based on 2,079 reviews

Review highlights

  • 9.5
  • 7.7
  • 4.5
  • 4.2

Nearby

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    About

    A Classic in the Heart of Madrid: 99 standard rooms completely equipped to offer a comfortable stay, 16 Japanese rooms with an oriental twist in the centre of Madrid and 1 charming Junior Suite looking over Gran Via.

    The best choice both for business people and those who travel for pleasure. FREE Wi-Fi throughout the hotel, Airport transfer.

    Located in the heard of Madrid, just in the center of Gran Via, conveniently close to all the attractions of historic Madrid, restaurants, tapas bar, theaters, fashion stores - PRIMARK, ZARA, MANGO, H&M - and a few minutes easy walk from the chic Puerta del Sol, a shopper’s paradise, the Plaza Mayor with its charming cafes, the Royal Palace and the Madrid famous Art Triangle, formed by the Prado Museum, the Thyssen Bornemisza Museum and the Reina Sofia Museum.

    EVERYTHING that you are looking for in a city like MADRID is NEAR the Hotel AROSA

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    Hotel Arosa

    AMENITIES

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Laundry facilities
    • Laundry service
    • Bicycle hire
    • No smoking
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Airport shuttle (surcharge)
    • Continental breakfast
    • Parking (surcharge)
    • Smoking rooms available
    • Storage available
    • Linens
    • Towels
    • Soap and shampoo provided
    • Internet
    • Business centre
    • Room service
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    Reviews

    Guest reviews

    Overall rating

    7.4 Good
    based on 2,079 reviews
    • 9.5 "Terrific location."
      9.1 "91% liked the proximity to sightseeing."
      9.9 "Near to public transport, according to 99%."
      9.7 "97% liked the proximity to shopping."
      9.8 "City centre within easy reach, said 98%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 7.7 "Good breakfast."
    • 6.7 "Service is ok."
      7.0 "70% found the staff to be very friendly."
      5.0 "50% found the room service acceptable."
    • 5.5 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 4.5 "Rooms are not good."
      4.1 "59% said rooms were small."
      1.3 "87% thought they were poorly maintained."
      0.5 "For 95%, the rooms looked old."
      0.9 "91% thought the tv was sub-standard."
      1.5 "85% found problems with the furniture."
      3.3 "Air conditioning was criticized by 67%."
      2.4 "76% were disappointed with the minibar."
      4.8 "52% said the bathroom was dirty."
    • 4.2 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
    • 4.0 "Not very comfortable."
      4.1 "59% said rooms were small."
      2.5 "75% thought it was too noisy."
      3.3 "Air conditioning was criticized by 67%."
    • 2.7 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
      1.9 "81% complained about the elevator."
      2.1 "For 79%, the lobby entrance was sub-standard."
      0.0 "100% thought the facilities needed updating."
      2.7 "73% didn't like the architecture."
      3.6 "64% were unhappy with the handicap accessible facilities."
      0.0 "100% found the grounds unpleasant."
    • 1.9 "Horrible vibe."
      0.4 "96% criticized the unstylish hotel."
      2.1 "For 79%, the lobby entrance was sub-standard."
      4.6 "54% didn't like the unstylish hotel."
      4.3 "57% criticized the plain hotel."
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    Overall rating

    7.3 Good
    based on 1,226 reviews
    • 9.5 "Terrific location."
      9.2 "92% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
      9.9 "Near to public transport, according to 99%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "City centre within easy reach, said 98%."
    • 7.5 "Good breakfast."
    • 6.3 "Service is ok."
      6.5 "Only 65% found the staff to be friendly enough."
    • 5.0 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 4.5 "Rooms are not good."
      3.8 "62% said rooms were small."
      4.9 "51% didn't like the uncomfortable beds."
      0.6 "For 94%, the rooms looked old."
      1.4 "86% found problems with the furniture."
      0.8 "92% thought the tv was sub-standard."
      1.4 "86% thought they were poorly maintained."
      3.3 "Air conditioning was criticized by 67%."
      2.3 "77% were disappointed with the minibar."
      4.7 "53% said the bathroom was dirty."
    • 4.5 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
    • 3.7 "Not very comfortable."
      3.8 "62% said rooms were small."
      4.9 "51% didn't like the uncomfortable beds."
      2.5 "75% thought it was too noisy."
      3.3 "Air conditioning was criticized by 67%."
    • 2.6 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      2.0 "80% complained about the elevator."
      1.8 "For 82%, the lobby entrance was sub-standard."
      0.0 "100% thought the facilities needed updating."
      2.8 "72% didn't like the architecture."
    • 1.8 "Horrible vibe."
      0.5 "95% criticized the unstylish hotel."
      1.8 "For 82%, the lobby entrance was sub-standard."
      4.3 "57% didn't like the unstylish hotel."
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    Overall rating

    7.5 Good
    based on 249 reviews
    • 9.6 "Terrific location."
      9.2 "92% liked the proximity to sightseeing."
    • 7.9 "High value."
    • 7.5 "Good breakfast."
    • 6.8 "Service is ok."
      6.7 "Only 67% found the staff to be friendly enough."
    • 5.0 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 4.3 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
    • 4.2 "Rooms are not good."
      4.6 "54% didn't like the uncomfortable beds."
      4.3 "57% said rooms were small."
      1.2 "88% thought they were poorly maintained."
    • 3.9 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
      4.3 "57% said rooms were small."
      2.5 "75% thought it was too noisy."
    • 2.7 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
      2.3 "For 77%, the lobby entrance was sub-standard."
    • 2.0 "Horrible vibe."
      0.3 "97% criticized the unstylish hotel."
      2.3 "For 77%, the lobby entrance was sub-standard."
    View all review categories

    Overall rating

    7.1 Good
    based on 41 reviews
    • 9.5 "Terrific location."
    • 7.8 "Good breakfast."
    • 4.3 "Rooms are not good."
    • 3.8 "Not very comfortable."

    Overall rating

    7.7 Good
    based on 561 reviews
    • 9.5 "Terrific location."
      9.9 "Near to public transport, according to 99%."
    • 7.7 "Good breakfast."
    • 6.8 "Service is ok."
      7.0 "Housekeeping was great, according to 70%."
    • 5.2 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 4.3 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
    • 4.1 "Rooms are not good."
      3.7 "63% said rooms were small."
      4.7 "53% complained about the bathroom."
      1.1 "89% thought they were poorly maintained."
      0.4 "For 96%, the rooms looked old."
      0.8 "92% thought the tv was sub-standard."
      1.5 "85% found problems with the furniture."
    • 3.7 "Not very comfortable."
      3.7 "63% said rooms were small."
      2.6 "74% thought it was too noisy."
    • 2.7 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      2.0 "For 80%, the lobby entrance was sub-standard."
      1.9 "81% complained about the elevator."
      3.4 "66% were unhappy with the handicap accessible facilities."
    • 1.9 "Horrible vibe."
      0.3 "97% criticized the unstylish hotel."
      2.0 "For 80%, the lobby entrance was sub-standard."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    data provided by TrustYou

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