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Pick-up location | Madrid |
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Car types | Compact, Compact SUV, Compact estate car, Economy, Intermediate, Intermediate SUV, Mini, Passenger van |
Hire locations | 210 |
Airport locations | 46 |
Popular agencies | Ok Mobility, Record Go, CLICK RENT , Firefly, Goldcar Rental SP |
Economy | S$ 7/day |
Compact | S$ 7/day |
Intermediate | S$ 9/day |
Mini | S$ 8/day |
Passenger van | S$ 67/day |
Compact SUV | S$ 7/day |
Intermediate SUV | S$ 12/day |
Compact estate car | S$ 21/day |
7 locations in Madrid
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Show reviews that mention
Reviews
8.0 Very Good
Oct 2022
2.0 Poor
Dec 2021
5.2 Fair
Aug 2020
Cons:
Its the 2nd time that I rent a car online, and the insurance they offer on their page, its not acceptable on the day of pick up!4.4 Mediocre
Mar 2020
Pros:
Yes, but the process is unnecessarily deceptive. The pricing seems favorable but than they hit you with exhorbidant insurance costs that exceed the actual rental cost. These costs are hidden until your at the counter. Lots of other add-on costs. VERY unpleasant process. I expected more from HERTZ.Cons:
Address my comments above!!!!10.0 Wonderful
Dec 2019
Pros:
Reservation without prepayment. Quick unlock funds.Cons:
Prosper !10.0 Wonderful
Dec 2019
Pros:
Excellent service from staff.Cons:
While in Europe, the gps provided with the car didn't use the quickest routes to different destinations. I tried numerous ways to use it but the directions were always the long route. I ended up using an offline map application on my phone for the correct and quickest route. This is disappointing since I paid a total of $110 for the gps that was inaccurate.8 locations in Madrid
Locations in Madrid
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Reviews
10.0 Wonderful
Sep 2022
6.0 Okay
Aug 2022
8.0 Very Good
Oct 2019
Pros:
Staff Friendly. Drop off was tough. The address for the drop off brought us to an obscure neighborhood near the airport. The Madrid terminals 1 and 4 were hard to find.Cons:
I'm not sure we got the final bill yet. We were supposed to get an email.2.0 Poor
Sep 2019
Pros:
NothingCons:
Due to error on entering the date of arrival in Madrid ( put in the flight date forgetting it was an overnight flight), they canceled my reservation. They said they did not have the van I ordered. I asked about a smaller car and they refused. Thy offered was a bigger car at TWICE $. Went to Avis.10.0 Wonderful
Sep 2019
Pros:
Excellent customer service.2.0 Poor
Sep 2019
Cons:
Our reservation was for 4 PM, but arrived an hour earlier. We were told the car was not available.8 locations in Madrid
Locations in Madrid
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Reviews
9.6 Wonderful
Jul 2018
Cons:
They don't automatically send the invoice for the final charge. Very long wait time on the phone (>15 min) to request it.7 locations in Madrid
Locations in Madrid
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Reviews
8.8 Very Good
Sep 2017
Pros:
Car was economical, ran well. Quick and easy turn inCons:
Slow service on checkout busy Saturday in Augus10.0 Wonderful
May 2023
10.0 Wonderful
Mar 2023
8.0 Very Good
Nov 2021
5 locations in Madrid
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Reviews
5.6 Fair
Sep 2019
Pros:
Drop off was easyCons:
Price I paid was much MUCH higher then what was originally agreed9.2 Wonderful
Sep 2019
Pros:
The staff attention at pick up was wonderful, and general product offered was very good.Cons:
The Oil lamp indicadator came on a few hours into our trip. Had the oil checked and it was running very low so I had to spend about 28 euros fixing that.10.0 Wonderful
Nov 2018
Pros:
Good location and friendly customer service10.0 Wonderful
Aug 2017
Pros:
Easy access and drop off at airport Great service, associate was very helpful and mindful of our needsCons:
Nothing really8.4 Very Good
Jul 2017
Cons:
Assassaaaaaaaaaaaaaaaasasssssssssss10.0 Wonderful
Jul 2017
Pros:
Easy and affordable!One location in Madrid
4 locations in Madrid
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Reviews
10.0 Wonderful
May 2021
Pros:
New, clean car. Drove very well. Attendant at the Alamo in Madrid Airport was very helpful and attentiveCons:
Drop off instructions included in the rental agreement for one source of information10.0 Wonderful
Sep 2019
Pros:
El personal fue muy amigable y la entrega del vehículo muy rápido10.0 Wonderful
Jun 2019
Pros:
Very friendly and cooperative staffCons:
The car had a defective tyre that should have been checked before handing the car4.4 Mediocre
Jun 2019
Pros:
Easy drop offCons:
The excess in the case of an accident was up to the whole value of the car! Usually on third party websites, it is around 2000-2500 euros. We had to pay 50 euros extra per day for the CDW. I should have known there is something hidden in the price shown on your website. Last time renting with you.2.0 Poor
May 2019
Cons:
They did not have car I reserved. My flight was delayed 2 hours and they did nothing to help assist in finding me a new car. I ended up having to use a different company at 2x the cost.7.6 Good
Jan 2019
Cons:
More transparence in the insurence costs8 locations in Madrid
Locations in Madrid
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Reviews
10.0 Wonderful
Feb 2020
Cons:
More cars available in Madrid and a drop off option in the city of Zaragoza versus at the airport. I had to pay €120 more for an available car two hours earlier.10.0 Wonderful
Sep 2019
Pros:
Great car, great staffCons:
Nothing8.0 Very Good
Sep 2018
Pros:
I rented car in spain,after explaining to customer service person that I would be doing quite a bit of driving she suggested an upgrade. I got a larger car that used diesel,a bit less expensive and better mileage.It worked out better for us,since 3 of us were traveling and all suitcases were able to fit in trunk.Happy with my rental.2.0 Poor
Aug 2018
Cons:
Hi, I went to Madrid Airport to pick up my car with the price of 140 EUR and an insurance that I already paid for 55$. But when I went to the agent desk, he told me that the insurance is fake and that I have to pay almost 450 EUR for both car rent and insurance which was completely outrageous. In the end, I had to cancel my booking. Please fix this or terminate your contract with companies like Thrifty which will only bring a bad name to your reputation.6.0 Okay
Jul 2017
Pros:
car was fine for our purposes & good on mileageCons:
Really hard sell trying to get us to take the insurance on the car, when we refused (we already purchased insurance) the service became surly anf unfriendly.7.6 Good
Jun 2017
Cons:
what was advertised as in terminal drop-off was actually a long walk away from the terminal 2, where our flight was leaving from2 locations in Madrid
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Reviews
8.0 Very Good
Dec 2021
8.0 Very Good
Sep 2017
Cons:
I was surprised to be asked for the number of miles I was going to drive and that there was a limit over which they would impose a heavy rate charge5 locations in Madrid
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Reviews
2.0 Poor
Apr 2023
One location in Madrid