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Pros: Crew were very nice. Especially Pan (don't know his last name). Food was good, too. I appreciated having movies to watch from the screen on the seat in front of me.

Cons: Too much turbulence! It was quite uncomfortable for a long time. There were not enough comforting announcements from the flight deck to explain it. Crew members need practice in pronouncing English, and louder. Crew volume was too low compared to captain. American movie selection was too limited.

Cons: Everything is ok

Pros: nothing

Cons: the food was awful! flight the crew was blatant and not very friendly. they need to learn how to serve customer. i've been traveling with many airlines but Air China is the worst ever!

Cons: Be on time

Cons: Hotel for passengers

Pros: Great food options, very tasty. Crew was attentive, polite and professional.

Cons: Need spacious aircrafts for such a long flight..

Pros: Comfort and food with good entertainment.

Cons: Crew could be trained for better service, most all were rude and annoyed that they were there.

Pros: The crew was good, very helpful.

Cons: The seat was not comfortable at all. I’m 6.0 and 150lb so not very big but my shoulders were already above the head rest. Also leg space was very poor. This was an American Airlines flight by the way. 777-300 airplane. I’ve had better flying experience before in the Same type of plane

Pros: Seats were small.

Cons: The boarding process was inefficient and long. The seats don’t recline and very little leg room.

Pros: Seats and crew great boarding was a nightmare

Cons: Better boarding patrol

Pros: We had a long delay that the crew did their best to mitigate while still on the ground in Heathrow, and the Captain invited children to come up and tour the cockpit while we waited! Things like that alleviate any anger and frustration we may have had, and the flight was excellent overall.

Cons: Drinks and meals were delivered at reasonable intervals and the food was good.

Pros: The worst air travel experience I’ve ever had.

Cons: The food was really bad, with no good choices. And the staff were not friendly - most didn't speak English, but that wasn't a big deal for us

Pros: Comfortable and great online movies and TV.

Cons: Staff was not very helpful!

Pros: I booked my business flight through kayak, but looks like kayak is using Flyus.com who’s has a nasty customer service. Even requesting meals cost money. Air China can’t do anything with my flight and are sending me to the kayak.com. I will never again book through kayak and will be reporting this

Cons: Don’t sell services through Flyus.com.

Pros: The food was not bad. The crew was okay and definitely not amazing.

Cons: Seats could be bigger and more comfortable like their alliance partners ANA, Asiana and Eva.

Pros: The flight arrive on time. The airline did all they could to accommodate late passengers and even held back about 10 minutes because of the long lines at customs. Despite holding back they still manage to get us to our destination on time.

Cons: The entertainment was lacking severely however since this was a Sunday morning 7 AM departure most everyone on the plane slept so it was not an issue.

Cons: Be on time