Overview

Fairmont The Norfolk
Best Reception

Harry Thuku Road, Nairobi 00200, Kenya
+254 202 265 000

S$ 182+

Overall guest ratings

8.8/10 Excellent
based on 389 reviews

Review highlights

  • 10.0
  • 9.1
  • 6.6
  • 5.4

Good to know

  • Friendly atmosphere
  • Comfortable beds
  • Pleasant hotel grounds

Nearby

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    About

    Over the years, Fairmont The Norfolk has been refurbished to give it a modern touch while preserving its traditional charm. 170 guest rooms and suites, a heated outdoor swimming pool, health club, tropical landscaped grounds, and a range of restaurants, including the Lord Delamere Terrace, a popular rendezvous for international travelers and local regulars, Fairmont The Norfolk is undoubtedly Nairobi's gem.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Steam room
    • Free valet parking
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.8 Excellent
    based on 389 reviews
    • 10.0 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 9.1 "Food is to die for."
      8.6 "86% loved the menu selection."
    • 9.0 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
      9.1 "91% said the reception staff was great."
    • 8.5 "Location is great."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 7.4 "Good breakfast."
    • 6.6 "Vibe was decent."
      5.6 "56% considered the lobby entrance to be so-so."
    • 5.4 "Average cleanliness."
    • 5.2 "Rooms are ok."
      6.7 "Only 67% said rooms were big enough."
    • 3.5 "Value below average."
      3.8 "62% said the breakfast was too expensive."
    • 2.9 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
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    Overall rating

    8.7 Excellent
    based on 190 reviews
    • 9.0 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
    • 8.3 "Location is great."
    • 7.7 "Good amenities."
      10.0 "100% found the grounds to be nice."
    • 7.1 "High comfort."
      10.0 "100% said the beds were comfortable."
    • 6.1 "Vibe was decent."
    • 5.3 "Rooms are ok."
    • 5.3 "Average cleanliness."
    • 3.6 "Value below average."
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    Overall rating

    9.2 Excellent
    based on 27 reviews
    • 4.8 "Rooms are not good."

    Overall rating

    8.2 Excellent
    based on 70 reviews
    • 8.6 "Great service."
    • 7.0 "High comfort."
    • 6.0 "Vibe was decent."
    • 5.0 "Rooms are ok."

    Overall rating

    8.5 Excellent
    based on 101 reviews
    • 9.1 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 7.9 "Good location."
    • 7.9 "Good amenities."
    • 6.6 "Vibe was decent."
    • 5.1 "Rooms are ok."
    • 3.9 "Value below average."
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly atmosphere"
    "Comfortable beds"
    "Pleasant hotel grounds"
    data provided by TrustYou

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