The Andaz Napa is a 141 room boutique hotel located in downtown Napa. Centrally located in the revitalized "West End" the Andaz provides an excellent location to explore and discover all that Napa has to offer.
In need of better maintenance; it was loud. Pros: The bed was uber comfy. Cons: Bathroom slider style door doesn't afford any privacy. Street rooms are very loud making it impossible to leave slider door open to enjoy the crisp Napa air. Inconvenient self parking, no real self park entrance to lobby for check in. Overall the condition of the room lacks consistent maintenance between guests, i.e. Unknown origin of wall stains in sleep room and bathroom. Will NOT return to this property for future stays in Wine Country.
Andaz Napa ReviewPros: The highs
-Extremely fast check in
-Complimentary non-alcoholic snacks and drinks in the room
-the SILENCECons: The Lows
-That we stayed such a short time
great BUT ACPros: Loved ambience, location, staff, live entertainment.Cons: AC in our room was broken/sounded like a truck. Couldn't sleep, which was very frustrating, especially considering the price. The manager was great and credited back some of the nightly rate. Great that managers are empowered to assist patrons on the spot.
Restored my gaithPros: Informal but attentive service,comfortable roomwhere everything worked . Young friendly helpful staff. Great breakfast. Walking distance toany shops and sites. Cons: I was at a Hyatt property,Pier 66, in Fort Lauderdale last month and it was BAD, a disaster and i almost canceled this booking glad I Didnt
Pros: hotel itself is nice - rooms are great, location is great, free parking.Cons: check-in process and staff are not service-oriented at all. i was told the room would be ready (early) by noon, then when I arrived they said they didn't know when it would be ready, but they only guarantee by 4pm. At 4pm, they said that housekeeping was making up the room, but when I walked by the door, I could see that there was no one there.
no apologies, no empathy. at 4:30pm, here was my exchange with them:
check-in staff: they're working on your room right now
me: 'no they're not, i just walked by the room and no one's there
check-in staff: i'm not sure but they're working on your room right now
me: i literally just walked by the room - there's no one working on it
check-in staff: they're working on it right now, and we'll let you know as soon as its ready
oh, and did i mention I have diamond status with Hyatt? Can't even imagine how they treat 'regular' customers.
Pros: Great breakfast, great location Great service
Pros: The terrace on the 2nd floor was fantastic. Front desk Staff was friendly and helpful. Welcome glass of wine was a nice touch. Free parking. Good location in downtown Napa, walking distance to restaurants, shops, and tasting rooms.
Andaz Delivers!Pros: Andaz made our honeymoon extremely special. As soon as we arrived we were greeted with