Villa Agnes

Nothing

Background: We reached Villa Agnes on 6:30 pm, which was later than the check-in time (3:00 pm-6:00 pm) requested by Villa Agnes. Meanwhile we also did not contact the Villa Agnes in advance for the late arrival. It is admitted that we did not read the confirmation letter from Villa Agnes carefully. I like to complain following points based on the experience of this trip. Part 1 : Service 1.1 The man (could be boss of Hotel) brought us to another Apartment- Streng, 1 KM away, without any explanation why we cannot live in Villa Agnes. When we called the boss to request live back in Villa Agnes, then he told us the reason that we checked in too late. Perhaps the people who came late don’t deserve an explanation. Personally, I do not believe the apartment in Villa Agnes has been gone in 30 minutes. But I will not argue about this point. 1.2 The TV does not work since the satellite cable is unconnected with TV. I am not able fix it as the connector of cable seems broken. The roof lamp directly behind the main entrance of apartment does not work. I called the boss, sent the SMS, sent email to inform him, nobody comes till we checked out. Part 2 : Equipment 2.1 Even it was an alternative apartment because of late arrival. We still expected same level as Villa Agnes what we booked. Because the payment is same. Clearly it is not. Minimums the alternative- Apartment Streng has no balcony. The confirmation letter from Villa Agnes clearly remark the apartment with balcony. 2.2 There is only one cook pot (stock pot) available, no pan pot. Especially the pot is not clean, with some sort of stain. 2.3 TV does not work. 2.4 Roof lamp behind of main entrance does not work. 2.5 The main roof lamp above dining table is just partly working. 2 of 5 bulbs are dead. Therefor the living room (also same place for 2nd sofa bed) is quite dark. 2.6 There is no sufficient dishware, no bowl for cereal & milk. 2.7 There is no dishwasher, everything has be washed by hands.