Overview

Smile Hotel Otaru

Inaho 3-5-14, Otaru 047-0032, Japan
+81 134 330 333

S$ 55+

Overall guest ratings

7.5/10 Good
based on 1,934 reviews

Review highlights

  • 9.3
  • 8.9
  • 4.0
  • 3.6

Good to know

  • Train station is close

Nearby

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    About

    Smile Hotel Otaru is a great choice for a stay in Otaru. Guests will have free perks like WiFi and wired Internet. All rooms feature flat-screen TVs and refrigerators.

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    AMENITIES

    • Free Wi-Fi
    • Laundry service
    • Room service
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Storage available
    • Non-smoking rooms available
    • Business centre
    • Laundry facilities
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    7.5 Good
    based on 1,934 reviews
    • 9.3 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      9.7 "97% liked the proximity to sightseeing."
      8.9 "89% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      7.5 "Easily accessible by car, said 75%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.9 "Good value."
      9.3 "93% were happy with the price of the breakfast."
      10.0 "100% were happy with the price."
    • 8.6 "Great service."
      7.9 "79% said the reception staff was great."
      8.6 "Housekeeping was great, according to 86%."
    • 8.3 "Breakfast is good."
      9.3 "93% were happy with the price of the breakfast."
    • 7.9 "Internet works."
      7.7 "77% said the wifi quality was great."
    • 4.0 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
      0.2 "98% thought the facilities needed updating."
      1.0 "90% complained about the elevator."
    • 3.6 "Rooms are not good."
      1.6 "84% said rooms were small."
      1.5 "85% complained about the bathroom."
      0.2 "98% criticized the small bathroom."
      1.1 "For 89%, the rooms looked old."
      1.7 "83% thought they were poorly maintained."
      2.0 "Air conditioning was criticized by 80%."
      0.0 "100% said the bathroom was dirty."
      1.9 "81% had problems with the shower."
      2.8 "72% found problems with the furniture."
      4.4 "56% were unsatisfied with the kitchenette."
      1.4 "86% were unhappy with the view."
      2.9 "71% thought the tv was sub-standard."
    • 2.5 "Quite uncomfortable."
      1.6 "84% said rooms were small."
      0.2 "98% criticized the small bathroom."
      1.3 "87% thought it was too noisy."
      2.0 "Air conditioning was criticized by 80%."
    • 2.3 "Horrible vibe."
      0.6 "94% criticized the unstylish hotel."
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    Overall rating

    7.7 Good
    based on 580 reviews
    • 9.2 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      9.8 "98% liked the proximity to sightseeing."
      9.1 "91% liked the proximity to shopping."
    • 8.9 "Good value."
      9.2 "92% were happy with the price of the breakfast."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      8.4 "84% thought the service was very professional."
      8.6 "Housekeeping was great, according to 86%."
    • 8.0 "Breakfast is good."
      9.2 "92% were happy with the price of the breakfast."
    • 4.7 "Not very clean."
      4.8 "52% said rooms were dirty."
    • 3.9 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
      0.2 "98% thought the facilities needed updating."
    • 3.4 "Rooms are not good."
      1.8 "82% said rooms were small."
      1.5 "85% complained about the bathroom."
      0.3 "97% criticized the small bathroom."
      4.8 "52% said rooms were dirty."
      1.0 "For 90%, the rooms looked old."
      2.7 "73% found problems with the furniture."
    • 2.3 "Quite uncomfortable."
      1.8 "82% said rooms were small."
      0.3 "97% criticized the small bathroom."
      1.3 "87% thought it was too noisy."
    • 1.9 "Horrible vibe."
      0.5 "95% criticized the unstylish hotel."
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    Overall rating

    7.6 Good
    based on 464 reviews
    • 9.2 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      9.7 "97% liked the proximity to sightseeing."
      8.9 "89% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 9.0 "Excellent value."
      9.4 "94% were happy with the price of the breakfast."
    • 8.7 "Breakfast is good."
      9.4 "94% were happy with the price of the breakfast."
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      8.6 "86% thought the service was very professional."
    • 7.5 "Internet works."
      7.3 "73% said the wifi quality was great."
    • 4.0 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
      0.1 "99% thought the facilities needed updating."
    • 3.8 "Rooms are not good."
      2.0 "80% said rooms were small."
      1.6 "84% complained about the bathroom."
      0.2 "98% criticized the small bathroom."
      1.0 "For 90%, the rooms looked old."
      1.9 "81% thought they were poorly maintained."
    • 2.9 "Quite uncomfortable."
      2.0 "80% said rooms were small."
      0.2 "98% criticized the small bathroom."
    • 2.6 "Horrible vibe."
      0.6 "94% criticized the unstylish hotel."
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    Overall rating

    6.0 OK
    based on 116 reviews
    • 9.3 "Terrific location."
    • 9.0 "Excellent value."
    • 8.4 "Great service."
    • 8.0 "Breakfast is good."
    • 4.1 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
    • 3.2 "Awful rooms."
      1.3 "87% complained about the bathroom."
      1.3 "87% said rooms were small."
      0.2 "98% criticized the small bathroom."
    • 2.4 "Horrible vibe."
      0.5 "95% criticized the unstylish hotel."
    • 2.2 "Quite uncomfortable."
      1.3 "87% said rooms were small."
      0.2 "98% criticized the small bathroom."
      1.3 "87% thought it was too noisy."
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    Overall rating

    7.4 Good
    based on 773 reviews
    • 9.5 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      9.7 "97% liked the proximity to sightseeing."
      9.1 "91% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
    • 8.8 "Great service."
      8.0 "80% said the reception staff was great."
      9.6 "96% found the staff to be very friendly."
      8.7 "Housekeeping was great, according to 87%."
    • 8.7 "Good value."
      9.2 "92% were happy with the price of the breakfast."
    • 8.1 "Very good internet connection."
      7.8 "78% said the wifi quality was great."
    • 7.9 "Good breakfast."
      9.2 "92% were happy with the price of the breakfast."
    • 4.5 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      0.1 "99% thought the facilities needed updating."
    • 3.1 "Awful rooms."
      1.3 "87% said rooms were small."
      1.3 "87% complained about the bathroom."
      0.2 "98% criticized the small bathroom."
      1.3 "For 87%, the rooms looked old."
      2.5 "Air conditioning was criticized by 75%."
      1.6 "84% thought they were poorly maintained."
      0.0 "100% said the bathroom was dirty."
    • 2.4 "Horrible vibe."
      0.7 "93% criticized the unstylish hotel."
    • 2.1 "Quite uncomfortable."
      1.3 "87% said rooms were small."
      1.2 "88% thought it was too noisy."
      0.2 "98% criticized the small bathroom."
      2.5 "Air conditioning was criticized by 75%."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Train station is close"
    data provided by TrustYou

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