Located in Parkrose, this hotel is 2.1 mi (3.4 km) from Grotto and within 6 mi (10 km) of Ventura Park and Rocky Butte. Portland Meadows Racetrack and Concordia University are also within 9 mi (15 km).
Safety & Privacy Concerns - Given Key to Occupied Pros: My wife has stayed at this hotel several times in the past, she likes the location near the airport.Cons: My wife was traveling alone. After checking in, she was given key to room that was already occupied. She did not realize this until she went to take a shower and noticed a man's suitcase next to the desk. I was not happy when I heard this as this is both a safety and privacy issue.
Contacted Shilo customer service, was told that I would get feedback shortly, but after 2 weeks had to re-contact them and wait another few days just to be told it was a "glitch" that was "highly unlikely to happen". What's highly unlikely is for any of my family or friends to stay at a Shilo Inn in the future.
Needs updating, horrible service and scary incidenPros: Spacious, convenient locationCons: Horribly outdated, old wallpaper peeling off the walls, looked like the last update was in the early 90's. We even had an old tube TV in the bathroom that didn't even work.
Service was horrible. Upon check in and check out they barely spoke to us. I had to ask questions to get any information out of them about breakfast, check out time, etc.
We were woken up by loud swearing and door pounding at about 2:30am. It went on for almost 20 minutes. Then when we left, found that someone vandalized our car in the parking lot. Horrible - we will never stay here ever again.
Pros: The room was spacious -- 3 TVs, though older models. The breakfast was excellent -- could choose between continental (right in the building) or their hot buffet breakfast next door. Cons: The room was a bit dated and noise out in the hall was quite loud, especially early in the morning as people were catching the shuttle to the airport.
Hard beds, rude staffPros: We enjoyed the spacious rooms and the pool and hot tubCons: We did not appreciate the condescending attitude received from both the front desk staff and the restaurant staff. Frustrated that "free breakfast" was advertised, but were only given enough coupons for 2 of the 3 days we stayed. Had to pay for the 3rd day. We were consistently treated as though we were inconveniencing the staff. Our kids were relatively well behaved, and we treated all staff with respect and kindness. Not sure what their problem was with us. Beds were extremely uncomfortable as well. I'm normally not a complainer, but our stay was not a good experience. Will not be staying at a Shilo Inn again. Steer clear if traveling with kids.
Huge rooms... that's about it.Pros: The gigantic room... It's literally the biggest hotel room I've ever seen.
Lots of space... went for long runs out in the industrial part of town.
Cons: The "fitness center" was a joke, basically a tiny room (and it was directly in view of the front desk, so people can see you as they're checking in... awkward... also, it is located between the main hallway and the pool so I had people walking through as I was trying to lift weights... totally stupid.
Other than that, the whole place wasn't really my scene. I got the heck out of there, and for $16 more, I was staying at the Courtyard by Marriott downtown on the 15th floor a block away from premium shopping, restaurants, nightlife, and food trucks galore! It was so much nicer.
Comfortable hotel & friendly staffPros: Excellent room, nice restaurant, good overall feel.Cons: We appreciated the complementary breakfast and evening drinks, but offering a free generic Coors doesn't cut it even though it's complementary! Please offer a choice of regional microbrews.
In need of remodelPros: Free breakfast and free drink at the bar. Staff in the restaurant was excellent. Cons: Old and out dated. Bedding needed to be replaced.
Pros: The room itself was large and pretty comfortable. The restaurant had better food than expected. Free breakfast and drink coupons were a plus. Cons: Firstly my reservation didn't go through for the intended night so I ended up having to book a second night with no refund or discount toward the intended night. I believe this to be the fault of kayak and it's booking service though, not the hotel. I called customer service and they offered no help. Secondly, the hotels pool/hot tub were shut down. That was the entire reason I booked this hotel, for the 24hr pool and hot tub. Essentially I ended up paying $250 for one night with no amenities. Very disappointing. Will not likely book through kayak again. Will not recommend.
Cons: Just a huge mess. Took forever for them to get our reservations. Then to switch rooms was a disaster. Then our card got charged on top of everything, at a time when we were not even at the hotel. Overall just a very frustrating experience
Surprisingly good hotel Pros: Large room with comfortable bed. High quality linens and towels. Friendly staff. Free breakfast in the restaurant was excellent. Great coffeCons: Older hotel with very long hallways. Carpet was dated but clean. No mini bar
Quick overnight stay by airportPros: Pool area was nice and hot tub a treat. Restaurant was really good. Service was exceptional and staff kind. Cons: Room was old and tired. Big box tvs and strange little box tv in the bathroom. Lots of peeling wallpaper and carpet was totally worn out. They really should not be putting clients in some of these rooms.
Comfortable hotel with friendly staff Pros: If you just need a good nights sleep this is a great
place for the money. Comfortable and has everything
you need. Staff is very friendly and free shuttle to
the airport is great. Cons: This hotel is dated in appearance. Could
use some updating but everything worked well
and it was clean.