Real Audiencia

Best Service Friendliness

Pros: Love the pillows. They have different level of firmness. Nice. Staff was extremely friendly and helpful. Location was perfect. View from breakfast room was great.

Cons: Street sound, but we have a white noise app on the phone. It helped a lot. Would still Stay there agdin.

Pros: The front desk service was incredible.They were extremely helpful, and I don't speak Spanish, so their ability to speak English and translate to the cab drivers for me was a huge help.Also,their ...

Cons: The noise outside my room was bad.I know that the hotel can't control the actions of drivers,police sirens,car alarms,traffic lights that make noise,etc...but,perhaps they could install some noise...

Pros: The hotel had arranged an airport transfer for me and this was excellent. I had received no information about a booked tour, and my mobile had no signal; the member of staff at reception was ...

Pros: The Free Breakfast Buffet and the view from the restaurant where it was served in the morning. the Staff I dealt with, Jorge, Andres, Jose were really nice. In fact all the front desk clerks in the ...

Cons: Food was a bit disappointing. The eggs (omelettes) in the morning were always over cooked. Brown and you need a knife to cut it. Everything else was fine. 2 Dinner's I had was also a bummer. They ...

Pros: The staff were terrific! Everyone that I spoke with at the front desk was kind and helpful and they all spoke English which helps out so much since I don't know a lot of Spanish.

Cons: Breakfast was pretty bland, not much to offer.

Pros: This hotel has the most stunning situation, right in the centre of old Quito and with amazing views from its top-floor restaurant. The staff were all very friendly and helpful. The rooms were a decent...

Cons: No important criticisms.