Cons: They tried to scam into buying extra insurance even though I showed them that I had more than enough coverage, I was told since I booked on line nothing applies to them that their company was a franchise and no American rules apply to them.
I did not like the way they tried to convince into paying more.
The car that I reserved was not given to me neither, they screwed on that too.
24 Sep 2016
Pros: The car fit the description and it was clean.
Cons: I had trouble with Thrifty customer service. After I made the reservation I called Thrifty customer service line to receive more information about my rental. When I got to Quito to pick up my car I found out I was told wrong information (I was told I had 900 kilometers per day for my car rental over the phone. Then I was told I had 900 kilometers for the whole trip when I got there). This took me completely by surprise and the person at the counter was unable to help me. I would have found a different rental If it only included 900 kilometers. But I was already in Quito, I needed a car that day and I didn't speak the language well. It was upsetting and embarrassing when I was caught off guard.
4 Dec 2016
Late night Staff doesnt know what they are doing??
Pros: Good suzuki grand vitar, clean, minimal dents and scratches. No problems w vehicle.
Cons: Only one renting a car at midnight, but took clerk 40 minutes to fill out the paper work?! I carry my own insurance, so declined coverage and paid bill in full w credit card. Then when I returned car, they charged me for insurance despite all the original paperwork saying none. Argued for 10 minutes, eventually gave up. They said it was mandatory to take it. Then why do they ask if you want it? Why is it not in the price? Why did I get the original paperwork w out insurance on it. Want to bet if I had an accident I would have had no insurance coverage on their end?