Overview

Hotel Palma Real

Carretera federal tulum-coba km. 21.5, 77796 Tulum, QR, Mexico
+52 983 107 9047

S$ 28+

Overall guest ratings

6.6/10 Good
based on 174 reviews

Review highlights

  • 8.1
  • 7.4
  • 4.8
  • 4.6

Good to know

  • Good management

Nearby

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    About

    Take in the views from the rooftop terrace when you stay at Hotel Palma Real. Guests can enjoy the outdoor pool or take advantage of nearby hiking/biking trails. Other highlights include a children's pool and a garden, and rooms offer upscale features like private pools and private plunge pools.

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    AMENITIES

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Concierge service
    • Room service
    • Outdoor pool
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Free Internet
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    6.6 Good
    based on 174 reviews
    • 8.1 "Great service."
      9.4 "94% found the staff to be very friendly."
      10.0 "Management was excellent, said 100%."
      8.8 "88% thought the service was very professional."
      7.5 "75% said the reception staff was great."
    • 7.4 "Good location."
    • 5.9 "Average comfort."
      5.5 "Beds were acceptable for 55%."
      6.3 "Only 63% said rooms were big enough."
      6.0 "Only 60% thought the air conditioning was adequate."
    • 4.8 "Not very clean."
      1.0 "Dirty pool, said 90%."
    • 4.6 "Rooms are not good."
      4.1 "59% complained about the bathroom."
      2.0 "80% thought the tv was sub-standard."
      0.0 "For 100%, the rooms looked old."
      0.0 "100% thought they were poorly maintained."
    • 3.1 "Disappointing internet connection."
      3.0 "70% said the wifi quality was bad."
    • 3.0 "Awful breakfast."
    • 1.3 "Horrible vibe."
      0.0 "100% criticized the unstylish hotel."
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    Overall rating

    6.5 Good
    based on 95 reviews
    • 7.8 "Good service."
      9.3 "93% found the staff to be very friendly."
    • 7.6 "Good location."
    • 6.3 "Average comfort."
      5.4 "Beds were acceptable for 54%."
    • 6.0 "Average value."
    • 4.8 "Rooms are not good."
      4.2 "58% complained about the bathroom."
    • 4.6 "Not very clean."

    Overall rating

    5.3 OK
    based on 69 reviews
    • 7.9 "Good service."
    • 5.0 "Average comfort."
      4.7 "53% didn't like the uncomfortable beds."
    • 4.9 "Not very clean."
    • 4.2 "Rooms are not good."
      4.7 "53% didn't like the uncomfortable beds."
    • 3.3 "Pool is below average."

    Overall rating

    6.1 Good
    based on 8 reviews
    • 7.9 "Good service."
    Good to know
    "Good management"
    data provided by TrustYou

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