Overview

Hotel Palma Real

Carretera federal tulum-coba km. 21.5, 77796 Tulum, QR, Mexico
+52 983 107 9047

S$ 28+

Overall guest ratings

6.6/10 Good
based on 163 reviews

Review highlights

  • 8.2
  • 7.9
  • 4.5
  • 4.3

Good to know

  • Good management

Nearby

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    About

    Take in the views from the rooftop terrace when you stay at Hotel Palma Real. Guests can enjoy the outdoor pool or take advantage of nearby hiking/biking trails. Other highlights include a children's pool and a garden, and rooms offer upscale features like private pools and private plunge pools.

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    AMENITIES

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Concierge service
    • Room service
    • Outdoor pool
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Free Internet
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    6.6 Good
    based on 163 reviews
    • 8.2 "Great service."
      9.6 "96% found the staff to be very friendly."
      10.0 "Management was excellent, said 100%."
      7.5 "75% said the reception staff was great."
    • 7.9 "Good location."
    • 5.8 "Average comfort."
      5.4 "Beds were acceptable for 54%."
    • 5.0 "Average value."
    • 4.5 "Not very clean."
      0.8 "Dirty pool, said 92%."
    • 4.3 "Rooms are not good."
      4.2 "58% complained about the bathroom."
      2.5 "75% thought the tv was sub-standard."
      4.0 "60% said rooms were small."
      0.0 "For 100%, the rooms looked old."
      1.1 "89% thought they were poorly maintained."
      4.3 "Air conditioning was criticized by 57%."
    • 4.1 "Breakfast is below average."
    • 2.8 "Horrible pool."
      0.8 "Dirty pool, said 92%."
    • 1.7 "Disappointing internet connection."
      2.8 "72% said the wifi quality was bad."
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    Overall rating

    6.5 Good
    based on 86 reviews
    • 8.0 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 7.9 "Good location."
    • 6.4 "Average comfort."
      5.5 "Beds were acceptable for 55%."
    • 4.9 "Value below average."
    • 4.6 "Rooms are not good."
      4.6 "54% complained about the bathroom."
    • 4.4 "Not very clean."

    Overall rating

    5.8 OK
    based on 65 reviews
    • 7.9 "Good service."
    • 5.0 "Average comfort."
    • 4.4 "Not very clean."
    • 3.9 "Rooms are not good."
      4.9 "51% didn't like the uncomfortable beds."
    • 2.8 "Horrible pool."

    Overall rating

    6.1 Good
    based on 11 reviews
    • 8.2 "Great service."
    Good to know
    "Good management"
    data provided by TrustYou

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