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|"Perfect location; friendly staff."||(in 164 reviews)|
|"Everthing, the staff is very helpful."||(in 108 reviews)|
|"Great breakfast with lots of variety."||(in 162 reviews)|
|"Parking garage was unpleasant."||(in 36 reviews)|
|"The room was very dark."||(in 63 reviews)|
|"Hot tub was broken"||(in 16 reviews)|
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The advertised "superior" room for which we pre-paid almost $400 a night for 6 nights was on the first floor with a walking path right next to the window, so there was no privacy at all. The safe did not work. The towels were fryed at the ends and some had stains. After our complaint, the manager of duty first lied that there were no rooms available. After the threat that we would request money return and move to another hotel, he suddenly discovered a premier room available two nights later, but requested that we check out from the current room by 11am and only check into the new one after 4pm, being for 5 hrs roomless. Only the next day the new manager on duty fixed these issues and transferred us to the room in a normal way and with apologies. The breakfast is mediocre to put it mildly, many motels have better ones. All in all, they charged these enormous prices only since they could - the location was great.
Great staff. Very friendly & halpful
Not Bad, just not Great
The location was good and it was clean
The room was small and the bathroom was extremely small. And our back patio was above the recreation/ game room so it was noisy.
Centrally located on main Banff Ave. Bus service available to hot springs.
There was a very slight small nose of a fans or something running at night. It took a little investigation to figure out the bus schedule to the Hot Springs etc.
Good location very friendly staff. The steam room was good bed was pretty good. I want to list more stuff but i cant think of anything else. The underground parking was great.
Room was way to hot and was not able to cool it down, Went to have a dip in the hot tub.. and really it should be called a cold tub i have been in warmer pools. The breakfast was ok bacon was under cooked and was all stuck together. They need more fruit.
Boutique hotel charm and warm hospitality characterize the Banff Ptarmigan Inn. Situated just minutes from the centre of Banff, this comfortable Inn offers convenient amenities and leisure services within walking distance of many area attractions.
based on 745 reviews
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Most popular landmarks
- Canadian Ski Museum West 211 m
- Canada House Gallery 0.4 km
- Whyte Museum of the Canadian Rockies 0.6 km
- Banff Park Museum 0.7 km
- Buffalo Nations Luxton Museum 1 km
- Banff Cascades of Time Gardens 1 km