Overview

Crowne Plaza Birmingham City Centre
Best Room Service

Central Square, Birmingham, B1 1HH, United Kingdom
+44 121 224 5000

S$ 116+

Overall guest ratings

8.4/10 Excellent
based on 3,629 reviews

Review highlights

  • 9.0
  • 8.6
  • 6.5
  • 6.2

Good to know

  • Comfortable beds
  • Friendly service

Nearby

    show all

    About

    Stylish hotel and restaurant in central Birmingham, steps from New Street station and the ICC Crowne Plaza® Birmingham City Centre hotel boasts a prime location in central Birmingham, just five minutes’ walk from New Street train station and the International Conference Centre (ICC) . The hotel is a 25-minute train ride from Birmingham Airport (BHX) and 45 minutes by car from East Midlands Airport (EMA) . Business guests appreciate the complimentary Wi-Fi throughout the hotel, as well as the handy business centre . Planning a meeting or wedding? Our dedicated conference floor has 11 naturally lit meeting rooms for up to 300 delegates. Our Crowne Plaza Meetings Director will set you up with catering and audiovisual equipment – and after work, you can relax over cocktails in the sleek b1 Bar. Visiting Birmingham with your family? The city's art museums, shops and cultural venues, including the Birmingham Hippodrome , are on the hotel's doorstep. You can stroll to the upscale Mailbox shopping centre, IKON gallery and National Sea Life Centre . Kids under the age of 12 eat free from our Kids menu. Enjoy sophisticated cuisine and city views at b1 Restaurant , with its seasonal à la carte menu and daily specials. Our well-equipped fitness centre helps you keep up with your exercise routine. Car parking options are available from reception.

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    InterContinental

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Laundry service
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Business centre
    • Concierge service
    • Cribs available
    • Meeting/Banquet facilities
    • Cable or satellite TV
    • Air-conditioned
    • Safe
    • Free Internet
    • Long-term parking (surcharge)
    • Parking (surcharge)
    • Storage available
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    based on 3,629 reviews
    • 9.0 "Excellent breakfast."
    • 8.6 "Great service."
      9.2 "92% found the staff to be very friendly."
      8.3 "83% were happy with the room service."
      9.6 "96% said the recreation staff was great."
      10.0 "100% said the concierge service was amazing."
    • 7.6 "Good location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      9.8 "City centre within easy reach, said 98%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.4 "94% liked the proximity to sightseeing."
    • 7.1 "High comfort."
      8.5 "85% said the beds were comfortable."
      8.5 "85% thought rooms were spacious."
    • 6.6 "Rooms are ok."
      5.2 "For only 52%, the bathroom was ok."
      6.8 "Only 68% said rooms were clean enough."
      5.1 "Only 51% thought the shower was ok."
      5.8 "Cleanliness of the bathroom was average, said 58%."
    • 6.5 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
      5.4 "54% thought the cleanliness of the hotel was average."
      5.8 "Cleanliness of the bathroom was average, said 58%."
    • 6.2 "Vibe was decent."
      6.1 "61% considered the lobby entrance to be so-so."
      6.6 "66% thought the atmosphere was somewhat friendly."
    • 6.2 "Food is average."
      6.0 "60% thought the dining experience was appropriate."
    • 4.8 "Value below average."
      4.3 "57% said the breakfast was too expensive."
      1.1 "89% said beverages were too expensive."
      4.2 "The price was too high for 58%."
    • 4.0 "Internet is poor."
      3.0 "70% said the wifi quality was bad."
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    Overall rating

    8.4 Excellent
    based on 1,995 reviews
    • 8.7 "Breakfast is good."
    • 8.5 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 7.6 "Good location."
      9.7 "City centre within easy reach, said 97%."
      9.9 "99% liked the proximity to shopping."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.4 "High comfort."
      8.8 "88% said the beds were comfortable."
      9.0 "90% thought rooms were spacious."
    • 6.8 "Rooms are ok."
      5.4 "For only 54%, the bathroom was ok."
      6.7 "Only 67% said rooms were clean enough."
      5.3 "Only 53% thought the shower was ok."
      5.6 "Cleanliness of the bathroom was average, said 56%."
    • 6.3 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
      5.1 "51% thought the cleanliness of the hotel was average."
      5.6 "Cleanliness of the bathroom was average, said 56%."
    • 6.2 "Vibe was decent."
      5.1 "Only 51% thought, the hotel was modern."
      5.8 "58% considered the lobby entrance to be so-so."
      6.5 "65% thought the atmosphere was somewhat friendly."
    • 5.7 "Food is average."
      5.2 "Side dishes were satisfying, according to only 52%."
    • 4.7 "Value below average."
      0.9 "91% said beverages were too expensive."
      3.8 "62% said the breakfast was too expensive."
      3.5 "The price was too high for 65%."
    • 3.9 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
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    Overall rating

    8.3 Excellent
    based on 1,161 reviews
    • 9.0 "Excellent breakfast."
    • 8.7 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.8 "78% were happy with the room service."
    • 7.3 "Good location."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      9.5 "95% liked the proximity to sightseeing."
      9.8 "City centre within easy reach, said 98%."
    • 6.8 "Average comfort."
    • 6.5 "Rooms are ok."
      6.7 "Only 67% said rooms were clean enough."
      5.5 "Cleanliness of the bathroom was average, said 55%."
    • 6.1 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
      5.5 "Cleanliness of the bathroom was average, said 55%."
    • 6.1 "Vibe was decent."
      6.9 "69% thought the atmosphere was somewhat friendly."
      5.6 "56% considered the lobby entrance to be so-so."
    • 4.8 "Bar is not good."
      3.3 "Bar service was unacceptable, according to 67%."
    • 4.3 "Value below average."
    • 4.1 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
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    Overall rating

    7.8 Good
    based on 36 reviews
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 7.8 "Good location."
    • 6.7 "Rooms are ok."
    • 6.7 "Average comfort."

    Overall rating

    8.2 Excellent
    based on 435 reviews
    • 8.8 "Breakfast is good."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 7.5 "Good location."
    • 7.1 "High comfort."
      8.5 "85% said the beds were comfortable."
      8.7 "87% thought rooms were spacious."
    • 6.9 "Rooms are ok."
      5.5 "For only 55%, the bathroom was ok."
      6.9 "Only 69% said rooms were clean enough."
      5.3 "Only 53% thought the shower was ok."
    • 6.6 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
      5.5 "55% thought the cleanliness of the hotel was average."
    • 6.1 "Food is average."
    • 6.0 "Vibe was decent."
      6.6 "66% thought the atmosphere was somewhat friendly."
    • 4.8 "Value below average."
    • 4.3 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Comfortable beds"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

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