Cons: Hard seats. Long wait times to pick up and drop off.
27 Sep 2016
Pros: Car was clean and drove well, but had a slow leak on the rear tire.
Cons: Horrible customer service and terrible attitude of the staff.
12 Nov 2015
Car was a lemon
Pros: Staff were kind.
Cons: The car was on its last legs. Scratches up and down the sides - shook at highway speeds. Looked under it and wind fairings were coming off presumably from prior misuse. Overall a car that should not have been rented out and made it evident that extensive checks of the vehicles are not conducted prior to sending customers out with them.
Pros: Really incredible service when picking up and dropping off.
13 Sep 2016
Pros: Took 1.5 hours waiting to pick up my car
Cons: Wait time even though it was scheduled
25 Jul 2016
No Problem Switching Out
Pros: Great customer service! Maintenance light came on 1500 miles into a 4000 mile trip. Called the toll free number and received instructions to head to airport Enterprise. As soon as I got there, a representative was waiting and within less than five minutes I was switched out with the accompanying paperwork. Loved the price, the car, the service! Enterprise will remain my family's "go-to" car rental company!!!
Pros: I really enjoyed the Ford Mustang convertable and had a blast driving it. this was my first rental and it made the perfect getaway car. The inside was very clean and neat so props for that I did have to take it to a car wash because the outside was pretty gross with dust and water spots but that could have been just the weather and out of the companystuff control.
Cons: My issue is with the pickup place. First off when I walked up to the desk to pick up the lady walked away for 30 mins. Secondly, When I called to make the reservation I asked for the insurance to be placed on the car which was totally ignored and I had to remind them I had asked for the insurance I also asked for the gasservice peace of mind because I knew I wouldn't be able to fill it up due to my need to catch a flight the next morning after our wedding. This request was also ignored and I found out at the airport drop off that I now had to pay $75 or miss my flight to go get gas. Very upset and will call customer service as soon as we get back from our honeymoon.