Car Rental London

Beware if you’re going overseas

Pros: I expected to go to an Ace car rental when I landed in London because that’s how I booked it on Kayak. Not so. Their affiliate is Green Motion over there, which is located in a hotel, not at Heathrow. That’s when all the extra charges started. I knew I’d have to purchase insurance extra but not that I’d have to pay a hefty price for an upgrade because the car they gave me was a clown car. Then there was the fee for mileage and when we returned the car a valet fee. My $450 deal turned into a $2300 nightmare. Don’t do it! We’ve rented from Eurocrats in the past and will use them in the future. Green Motion sucks.

Cons: All the extra added hidden fees made this super expensive. The customer service upon return was horrible as well. We even returned the car a day early with no discount whatsoever.

Disappointing

Pros: Nothing

Cons: General Service Levels. Checking and receiving the car in the lot was horrible. Car had ZERO fuel when handed to us. Car was also extremely dirty inside.

Loads of hidden fees

Pros: Nothing

Cons: They tried to charge me 20 pounds a day for car seats and wouldn’t let me not get them. Then they were going to force me to get their insurance because I couldn’t find the docs from my cc that said I was already covered. I walked away and we did not rent a car.

They are a unethical company!!

Pros: Unfortunately nothing

Cons: Please do not use this company, when we arrived it were told greenmotion was the company we rented from, not Ace. They were aggressive selling insurance on the front on, actually that seemed to be their number on objective. On return there was a flat tire that my wife needed to fix with a kit, there was no spare. They added a tire (358 GBP) and a Kit ($400 GBP) to our bill. What an unethical and shady company. DO NOT RENT A CAR FROM THEM.

Over 1 hour line in the cold outside, total 2 hours to drive away.

Cons: It was not ACE, but Green Motion. They had an office with 5 attendants, and there were about 6 people ahead of me. Yet, I was waiting in the morning cold for 1h 15 min before it was my turn to get into the little office and see an attendant. How is that possible? Nobody quite new, really. One person was for the whole 1h 15 min that I was waiting WITH and attendant! My attendant made me fill by hand some data, then she scanned it, then she copied, I waited... "Is there anything wrong?" "No, simply inputting data"... Finally she got my car: the insurance costs, 40 pounds a day!!!! Wow, that is more than the car itself!!! I had to pay it (And thankfully, because the parking lot was booby trapped with some high and narrow boulders that were scratched by many before me). Then miles are limited, so I had to pay some more. Plus, surprise, my car is on reserve, so I have to bring it back on reserve (what!!!!!???). 1h 30 min after I arrive, I have a paper that says I can have my car. Now I have to walk all the way to the back and, of course, wait again for an attendant to sit on another computer with my paperwork to finally bring the car. Only 1h 45 min later, I drive off. My bags don't fit (European SUVs are tiny!), so I go back to get a bigger car and.. Of course, they have no bigger automatics. Only shift. Thankfully I can drive shift, but this is England and they drive on the left! So: 2 hours after I arrived to that hotel (because this is NOT in the airport), I finally drove off with my car. NEVER AGAIN IN MY LIFE. PLEASE DON'T COME HERE.