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Top 5 airlines flying to the United States
Scores according to KAYAK customer reviews8.7
Japan AirlinesOverall score based on 4533 reviews
8.9Boarding
8.6Comfort
9.0Crew
8.5Entertainment
8.4Food
Airline reviews
Pros: "The seats were comfortable, the plane was empty so could move for comfort"
Cons: "The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing"
Pros: "The seats were comfortable, the plane was empty so could move for comfort"
Cons: "The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing"
Pros: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Cons: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Pros: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
Cons: "Breakfast could have been better"
Pros: "Everything"
Cons: "Connection time at Narita is too long"
Pros: "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
Cons: "Communication"
Cons: "Electricity didn’t work in my pod"
Pros: "The crew was efficient and very helpful."
Cons: "Entertainment choices of selected movies were limited."
Pros: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Cons: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Cons: "Boarding in New York could have been better organized"
Pros: "The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me."
Cons: "I was running late, and lady that checked me in was accommodating but a little bit standoffish."
Cons: "Air on the plane was stuffy"
Cons: "Check in and apps stuck in 80'"
Pros: "Complementary sake and great rice cracker snacks."
Cons: "Come around more often to collect trash."
Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Pros: "The service was excellent"
Cons: "Food needs improvement"
Pros: "Nothing"
Cons: "."
Cons: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Pros: "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
Cons: "Double standard"
Pros: "everything went well. food and service was great."
Cons: "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
Cons: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
Pros: "Excellent service - delicious meals"
Pros: "Flight attendants provided high standard of service and courteous."
Pros: "Food"
Pros: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Pros: "The flight attendants were first class."
Cons: "A small snack would have been nice, even a small bag of pretzels. Anything."
Pros: "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
Cons: "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
Pros: "Great service"
Pros: "Very comfortable plane, even full. Polite crew."
Pros: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Cons: "No food offered, not even a biscuit, only very basic drink selection."
Cons: "Leg room"
Pros: "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."
Pros: "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
Pros: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Cons: "They every bad customer service, I never seen before"
Pros: "The hospitality of the crew"
Pros: "Attendants were very supportive. Food was very good."
Cons: "Restroom smelled bad"
Pros: "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
Cons: "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
Pros: "Everything, from booking till landing"
Pros: "The excellent service and courteous staff."
Cons: "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
Pros: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Cons: "Everything!"
Cons: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."
Pros: "Japan Airlines is very good. They have good service, safety, and customer care."
Cons: "Economy seats are a bit tight."
Cons: "Same"
Pros: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Cons: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
Pros: "Excellent customer service!"
Pros: "Service & Food"
Pros: "Japan Airlines is far more spacious than all domestic airlines. The food and beverage options were comparable to most airlines like Delta, United, etc, but presentation was better so they get style points. Their wifi connectivity was far better than Gogo's services, which is the provider for most domestic airlines. The real improvement compared to most my travel was the level of service. The staff was incredibly attentive."
Cons: "Still waiting for the day wifi at 30k feet is comparable in speed to at least a public cafe. Also, when will one of these airlines start providing balanced meal options that are actually palatable. JAL's food was okay, but heavy on starches and fats with low quality protein or vegetables to accompany them."
Pros: "I really liked my experience with JAL. The comfort and overall service of the flight was excellent."
Pros: "For a red eye flight we still got fed a lunch box."
Pros: "The crew were superb and the bathrooms were regularly cleant"
Pros: "Super friendly and accommodating flight attendants. Nice touch with free snacks onboard."
Cons: "Seats get very uncomfortable over time. More leg room."
Pros: "Crew took a while before can attend to our needs. Foods are the same choices very limited to beef and fish. Breakfast items are only cereal and porridge. We are seated behind two small kids who constantly kicking my seats."
Pros: "Comfortable chair foods and wheel chairs awesome"
Pros: "Great service. Clean plane, good seating"
Pros: "A comfortable flight, with fine service."
Cons: "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"
Pros: "Everything. Will definitely chose them again."
Pros: "Got me there and back on time!"
Cons: "Could've had a larger movie selection"
Pros: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Cons: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
Pros: "crew and movives"
Cons: "food was so so."
Pros: "Short flight"
Cons: "Dont have lots of option on movie"
Cons: "N/A"
Pros: "Food staff and entertainment are generally top notch"
Cons: "Didn't like headphone jack in panel display as it gets in the way of eating, which is a lot on international travel."
Pros: "We loved the extra leg room. Staff was execellent."
Pros: "Excellent service and delicious food and clean."
Cons: "No wifi on board. Not many movies."
Pros: "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
Cons: "It would be nice to have Wi-Fi in economy class."
Cons: "Entertainment options are out of date which is painful for long flights"
Pros: "Great"
Cons: "None"
Pros: "Staff was very warm and accommodating. Flight was smooth"
Pros: "Leg room Food Flight attendants. They were attentive."
Cons: "At first, the plane was delayed for 4 hours due to weather. But then even when the plane was simply sitting on the tarmac, the airport would later delay for another 3 hours cleaning the airplane because they said that they lacked enough manpower to clean it."
Pros: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Cons: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Pros: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room."
Cons: "Movie selections were not that great, many good current movies were not available. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain."
Pros: "Great service"
Cons: "Nothing"
Pros: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Pros: "Thank you very much. Im so Happy"
Pros: "Air conditioning low and uncomfortable"
Pros: "Comfortable, easy, great service."
Pros: "great flight attendants"
Cons: "Clean, great services, and good food"
Pros: "More legroom Excellent service Good good"
Cons: "Entertainment is dated - not much options and both videos and songs are not the latest. This can definitely be improved with more options"
Pros: "Everything was so good.food, service, crew, entertainments etc."
Pros: "With three little kids it was nice to be able to load early"
Pros: "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
Cons: "food was disappointing but better than most american airlines"
Pros: "Service of the flight attendants was excellent, they were courteous, pleasant and professional sort of like the old days of the flying industry. Language was a bit difficult for me to interpret however they took whatever time needed to make sure I understood their communication. Everything is tidy and clean. A good variety of movies, games, music and information channels was provided.I will fly korean Air in the future."
Cons: "Boarding was a challenge because the gate staff did not announce in English. It would be more organized if they boarded sets of rows in sequence instead of mass boarding for economy. Also had a problem with transfer at Bangkok Airport. Fortunately I had adequate time for the connecting flight but the transfer area was not opened until 7pm. The transfer process is all new to me and not really easy to understand until the first experience. The Arrival and departure boards rotate airline information which was initially difficult to understand. The headsets were a problem in reference to fitting, volume and quality of tone."
Pros: "Fare was cheap w/ beuatiful service from korean airlines"
Pros: "The cabin attendants were very attentive. Food and beverages were appreciated. Hot cloths to refresh ourselves were also appreciated. Needless to say, the skill of the personnel in the cockpit is also acknowledged. The blankets, pillow, and water were also a nice touch."
Cons: "The seats were comfortable, but I wish they had more cushioning for this long flight."
Pros: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!!"
Pros: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Cons: "The Entertainment selection on a long flight is limited!"
Pros: "I liked crews courteous speaking and manner that made me feel comfortable and cared for."
Cons: "None."
Cons: "Legroom"
Pros: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Cons: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Cons: "Could have had more options in terms of movies on the flight, such as more South Asian and more Western movie options. They also had a limited drink selection, and the wine was not that great."
Pros: "Great services"
Cons: "The flight is too full"
Cons: "special meals especially Hindu meals non vegetarian"
Pros: "The boarding was efficient and the crew was nice, polite, and mostly spoke English, which is a huge benefit. The crew provided a pillow+blanket combination, headphones, a toothbrush, two meals, several snacks, and lots of drinks including wine. As for entertainment, the flight includes several movies, tv shows, music, and games for free. I would definitely recommend Korean Air to a friend, but I would recommend that friend to bring a custom neck pillow."
Cons: "Although the crew dimmed the lights during the flight, I could never get comfortable enough in my chair to sleep. The chairs do not support the human body, they only offer rollercoaster type padding. There is no neck support, and the pillow handed out by the crew is too big to be used as a back or neck support. Even lying back, the chairs are uncomfortable. The food could have had some warning labels in English on them. Since I'm lactose intolerant and unable to read Hangul, it's difficult for me to pick food I can eat without problems."
Pros: "Service was nice and speedy"
Cons: "Seat was stiff"
Pros: "Window seats in business class have direct isle access without having to disturb your neighbor."
Pros: "Good experince. Crew was fantastic."
Pros: "Smooth flight"
Cons: "Food"
Pros: "Plane was spacious, clean and flight attendants were very nice and professional. Food and entertainment was excellent!"
I was very impressed with this airline. The plane was clean. The attendance were nice and it was a great comfortable experience. The zipper on my suitcase broke after I checked it, and they wrapped it all Thailand plastic wrap to prevent it from coming apart during the flight. When I got to Los Angeles, all of my items were safe and still in the bag. That is above and beyond!
Well, I didn’t like much. The staff didn’t have any beverages except for coffee and water and they never came by. The food just sucked. There was no entertainment at all.
Getting off
Pros: "The whole Business experience on SQ"
Cons: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
Pros: "Crews sympathy’s"
Cons: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Cons: "Entertainment and access to Wifi"
Pros: "The service was excellent"
Pros: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Cons: "They are well trained crews so I have no better ideas about improvements"
Pros: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Cons: "Silk air"
Pros: "Newer Aircraft and very convenient"
Cons: "I dont see any thing to improve"
Pros: "Super friendly crew. Enough food and drink."
Pros: "All crew members are very friendly and helpful, good service."
Cons: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Cons: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Cons: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Cons: "Flight way too cold"
Pros: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Cons: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Cons: "Softer seats and more movies"
Cons: "Satisfied service friendly staff overall satisfied."
Pros: "Overall good"
Cons: "Boarding needs better management."
Pros: "Food was good"
Cons: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Pros: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Cons: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Pros: "The crew were excellent"
Cons: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Pros: "Staff worked very hard and were very helpful."
Cons: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Pros: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Cons: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Cons: "There was not much leg room in the seatings"
Pros: "SQ did a great job again. I plan to fly them in the future."
Cons: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Pros: "Seats, crew"
Cons: "Nothing else other than above"
Cons: "Stewardesses were a bit rude"
Pros: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Pros: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Pros: "The service, kind and pleasant."
Pros: "smooth service with refreshments"
Cons: "No working seat audio"
Pros: "everything is perfect"
Cons: "the food on Silk Air can be better"
Pros: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Cons: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
Pros: "New movies! Yes!"
Cons: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Pros: "Comfy chairs and good food on Singapore Airlines."
Cons: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Pros: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Pros: "Crew was very friendly and good service."
Cons: "Crew could have asked the passengers whether they need snacks in between."
Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
Pros: "Attendants are always nice, flight is always smooth."
Cons: "Nothing!"
Pros: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Pros: "Fast boarding"
Cons: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."
Pros: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Pros: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Pros: "Leg room in economy is good, even for tall people. Food was actually quite good."
Cons: "Two of our family's seats would not recline, although they were not near an exit row."
Pros: "Great food!!"
Pros: "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
Cons: "Can't think of anything:)"
Pros: "The staff was amazing and attentive. My surfboards arrived safe and sound... And on time. I will most definitely fly Singapore Airlines again, as often as I can. Thank you."
Pros: "Amazing service"
Cons: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
Pros: "Attentive crew !"
Cons: "add low carb meal option please!"
Pros: "Speeding of departure after boarding"
Cons: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Cons: "Food was really unpleasant and entertainment all out of date movies"
Pros: "Entertainment offerings were good."
Cons: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Pros: "Food was good"
Cons: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Pros: "Service, crew, punctuality, plane, seats"
Cons: "Food, cold coffee and tea."
Pros: "Great experience overall"
Pros: "That it didn’t crash"
Cons: "It was very delayed and then the luggage still hasn’t come out"
Pros: "Friendly crew, great movie choices."
Cons: "Not a lot of left space, very full flight."
Pros: "Typical ANA quality. Bumpy flight but handled very well."
Cons: "Nothing in particular."
Pros: "service"
Cons: "food"
Cons: "Not enough space to put my luggages"
Pros: "The meals were healthy Japanese meals with lots of vegetables"
Pros: "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
Cons: "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"
Pros: "Excellent food. Very nice service."
Pros: "In-flight service, in-flight entertainment, environment temperature"
Cons: "Nothing"
Pros: "Food and entertainment is great."
Cons: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Cons: "Width of the seat for me was bit tight when in a flat bed position."
Pros: "The leg space and the comfortable chair"
Cons: "The crew they hardly speak English but its ok"
Pros: "Very Comfortable Equipment"
Cons: "Vegetarian food options"
Cons: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
Pros: "Friendly flight attendants, clean toilets"
Cons: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
Cons: "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
Pros: "I like the courteous and efficient service of the whole crew."
Cons: "I didn't like part of the journey to USA to be run by UNITED."
Cons: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
Pros: "Great service. Crew are kind and friendly!"
Pros: "stewards very polite"
Cons: "seats uncomfortable"
Pros: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
Pros: "Best leg space, new air crafts, kids gifts"
Cons: "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Pros: "leg room!"
Pros: "Friendly and helpful stewardess"
Cons: "Seats could be more comfortable."
Pros: "I love the food and the girls was fantastic"
Cons: "Nothing"
Pros: "Light food but breakfast could have been more substantial only one chicken sausage?"
Cons: "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"
Pros: "Was able to request a gluten-free meal for the flight"
Cons: "Nothing"
Pros: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
Pros: "flight attendant in business not as nice as sfo to narita"
Cons: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
Pros: "Treated with respect and calmness."
Pros: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Cons: "The food provided was tasteless"
Pros: "Young, pretty, and charming stewardesses. :-)"
Pros: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Cons: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
Pros: "Good air crew. Good manners and attention to detail. Excellent members at check-in."
Pros: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Cons: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Pros: "The crew did a great job making sure everyone was safe and comfortable."
Cons: "Be friendlier for pets flying in the cargo hold. Reducing the capacity from 20 to 5 per flight and regularly increasing the fees is not helpful at all."
Pros: "Crew was great. Economy seat was like any economy seat on an airplane. The seats recline more than others I have flown on. The only thing that I liked was that the plane was not filled and I could stretch out a bit on some empty seats."
Cons: "The food was horrible."
Cons: "We purchased premium economy tickets but could not select our seats. We were assigned separated seats and had to call Eva Air customer service but they would not help. When we arrived at the check in counter our seats had been relocated and were able to sit together. Kind of upsetting having this hanging over our heads until the last moment."
Pros: "They let me sleep during dinner"
Cons: "It would have been nice to be given an aisle that had some empty seats because I have long legs"
Pros: "I loved all the free food, even on short-haul flights!"
Cons: "N/A"
Pros: "Great crew and nice comfortable seats"
Cons: "Food"
Pros: "Crews were very nice"
Cons: "Seat could have been a bit more comfortable and a little more leg room"
Pros: "The crew was great"
Pros: "1. Kind and accommodating flight attendants 2. Had a good variety of choices for food & drinks 3. I was lucky enough to be on a roomy flight 4. Bathrooms were clean and smelled nice 5. The provided earbuds/earphones are great since they provide a bit of noise cancelling or at least block out extra noise"
Cons: "Rude customer service. Hard to understand English. unhelpful staff. Flight was delayed an hour and a half and during the entire time waiting in the lounge, the staff did not notify passengers about the delay until the new boarding time. Updates along the way would have been appreciated."
Pros: "Efficient crew"
Cons: "Flight late"
Pros: "Alll good and arrived early!"
Cons: "Cramped economy seats"
Pros: "Proactive, Organized staff."
Cons: "Some of the staff members need to enunciate words more clearly. They speak English too fast making it hard to understand."
Pros: "First time flying EVA. They made it easy!"
Cons: "No complaints!"
Pros: "Excellent staff!"
Pros: "Nice new plane, attentive attendants, food always great. Rarely any complaints with EVA, even on long-haul flights (16+ hours)."
Pros: "Efficient crew. Safe flight."
Pros: "I was lucky enough to have extra seats next to me so I slept well on the plane. I appreciated how friendly the stewardesses were, and also the ease of boarding, the prompt food service, and cleainess of the plane (and restrooms too)"
Cons: "The dining options were ok, not particularly wonderful, but overall pretty good."
Cons: "Narrow space"
Pros: "metal silverware is great, reduces plastic waste."
Cons: "plastic cups, they're not biodegradable. Better to use paper cups."
Pros: "metal silverware is great, reduces plastic waste."
Cons: "plastic cups, they're not biodegradable. Better to use paper cups."
Pros: "Crew was very kind"
Cons: "Food was not the greatest"
Pros: "Service"
Cons: "Seat width"
Pros: "Crew were very friendly and helpful. The flight attendants seemed to have a genuine interest in the needs and comfort of the passengers."
Cons: "For such a long flight, the seats were too small and not enough leg room."
Pros: "Very spacious seating. Great staff, and smooth flight."
Cons: "I never got my vegetarian meal as requested. That was too bad."
Pros: "I am happy and satisfied with the service, thank you guys!"
Pros: "Movie on board is good"
Cons: "Food not so nice"
Pros: "Good food, lots of space, clean plane and friendly flight attendants"
Cons: "i wish they had better hygiene"
Cons: "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."
Cons: "I was told to stop watching movies when we were descending. I was never asked to do that with other airlines. If it is due to safety issues, I would appreciate they informed us why we can’t watch the airline movies"
Pros: "Everything"
Pros: "Crew was nice"
Cons: "Small seats."
Pros: "Short lay over"
Cons: "Seats at economy too cramped"
Pros: "Seat reasonably comfortable in Eco Plus"
Cons: "Eva runs a sloppy operation: 3/4 of my flights were delayed, boarding consistently happened late, and flight attendants consistently forgot drink orders. Not sure what's happening as they used to be very good but will not be traveling with them again unless they right the ship."
Pros: "Staff was very helpful. They went above and beyond."
Cons: "Crew was not very nice. Always in a hurry. Customer service was not good"
Pros: "Nice new 777 planes on all international routes, food was above average, crew friendly and attentive. This is the first time I give an airline overall 5 stars!"
Cons: "Nothing, this flight was really good"
Cons: "I have never sat in such terrible plane seats. First, there are FOUR seats but there are only THREE partitions at the bottom, meaning I had to share leg space and purse space with the stranger next to me. It's awkward enough sitting next to someone I don't know and having to worry about accidentally leaning on him when I fall asleep but having to constantly be in contact with his leg was very uncomfortable. I kind of got over it after awhile but I could tell the kid I was having leg time with was super uncomfortable since he would jerk his leg away every time it touched mine. Sorry to be harsh but I don't know how you're getting 9.0+ scores from the other customers. Yeah your flights are cheap but your seat options suck and the movies weren't good enough to make up for it. D+. You get what you pay for I suppose but your tix weren't that much different from the other more comfortable airlines."
Pros: "Overall everything was good. Feels home to fly with Eva."
Cons: "No preference for seniors"
Pros: "Comfortable. Timely food service - good time for sleeping. Bathroom had toothbrushes, earplug and sleeping masks - a nice touch."
Cons: "I did not like not being offered a seat until the last day. We want a seat assignment. How are you supposed to choose one flight over another without a seat."
Pros: "Very good. Staff is great"
Cons: "Need more water available throughout flight"
Cons: "Good"
Pros: "Same as above"
Pros: "Nice airplane! Loved the movie selections and the meals. Exceptional service!"
Cons: "Surfboard charge not very good"
Pros: "Food"
Cons: "Just fine only 2 hrs overlay"
Pros: "Good on board entertainment. Helpful service. Easy flying experience."
Pros: "Very comfortable flight"
Cons: "The food was awful."
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