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Pros: very friendly, courteous staff comfortable seat

Cons: check-in process was confusing

Pros: On time

Pros: Amazing crew.

Pros: Boarding was not on time and passengers were bused to a remote location for boarding airplane

Cons: Provide WIFI and new released movies

Pros: The boardings service was perfect.

Cons: From Bejing was the flight more 4 hours delayed. It wasn't comunications why?

Pros: Crew, vegetarian food and entertainment all were good.

Cons: The seating is pretty cramped esp when seat ahead of you leans back.

Cons: Unfortunately we ended up waiting in the plane on the tarmac for 3 hours before taking off due to extreme rainfall. So everyone was antsy/uncomfortable before even taking off for the long flight.

Pros: Ontime boarding and flight

Cons: Very limited leg room and crammed plane

Pros: crew is ok though not much speaking english

Cons: no other comment

Cons: The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again.

Pros: The check in boarding pass is not that nice.

Cons: The boarding pass people need to improve, especially to elderly people.

Pros: yes crew were amazing

Cons: ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check

Pros: Crew was very friendly

Cons: Food was not great

Cons: The check in staff extremely rude and unprofessional. You can’t check your bag into your final destination You also must go thru immigration and customs in Chengdu

Pros: Good cabin staff.

Cons: A bit cold. - Not an airline problem, but often when a flight comes through a chinese airport late, they will have the transfer path closed so you have to go out as if you want to leave their airport. The immigration officers then want you to apply for visa's and its hard to communicate that you are just wanting to connect to another flight. Maybe they need a procedure for that when a flight comes in late and they have closed the connecting path.

Cons: When I arrived to the airport I was informed that my flight is cancelled. They found me a new flight instead, 40 minutes earlier than the original one. Which was fine. But I didn't get information in advance, and some not nice experience while not knowing if there would be another flight instead of the cancelled one.

Pros: The crew was friendly

Cons: The flight schedule was late and there were too many last minute changes in my flight schedules which drastically changed all my vacation plans as well.

Pros: Good flight on time. Nice staff

Cons: Continue the good service

Pros: Ground and flight crew were great

Cons: Quality of in-flight snacks, beverages and IFE systems were very poor

Pros: The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned.

Cons: I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service.

Pros: Very great!

Cons: Very great time!

Pros: The flight

Cons: Nothing everything was good

Pros: Friendly and attentive flight attendants.

Cons: Food and quality of entertainment screen for economy.

Pros: The crew was so attentive and hospitable

Cons: Not enough let room, I’m 5.9 and it was uncomfortable for me.

Pros: The seating for the short haul flight was far better than the long haul flight, the planes should have been switched as the short haul plane was more suited to long haul and vice versa

Cons: There was limited food available which meant there was no selection available just what was left, not acceptable

Pros: The crew was helpful.

Pros: My flight had plenty of leg-room and I was able to sleep for 2/3 of the 12 hou flight

Cons: The plane was on the cold side an I only packed for the tropics. None of the phone chargers in my row worked

Pros: Crew was helpful, friendly, attentive.

Cons: Seats are definitely too small in both directions.

Pros: Crew were very accommodating to the needs to the passengers.

Cons: Limit the recline on seats to less of an angle in economy.

Pros: Nothing

Cons: That I was rebooked for a flight I showed up to before it took me off. Literally people that showed up after me got on the plane

Cons: For such a long flight should have given us more water. But were responsive when asked.

Pros: Crew was friendly and plane was clean and comfortable. Pilot kept us informed on our progress and flight was on time.

Pros: Everything

Cons: Perfect

Pros: The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day

Cons: Size of plane. Full plane felt a little cramped.

Cons: 6 hours of delay

Pros: Just love EVA everytimes I fly

Pros: The crew members were good but the seat is small with not much of leg room. Foods were suck & not appearing

Cons: Good appearing & tasty foods with better snacks

Pros: The crew were friendly.

Cons: The boarding takes too long, we delayed the departure. A guy wears Eva uniform in white, was a bit rude on directing passengers at boarding gate.

Pros: Food.

Cons: The economy seat is too cramped!

Pros: Amazing crew.

Pros: Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them.

Cons: Entertainment/movie was nil. No personal entertainment screen.

Pros: Comfortable seat.

Cons: It's about time Air China improved its food. China Eastern, China Southern, Hainan Air, Xiamen Air, etc., are much better.

Pros: Overall good flight

Cons: First flight was delayed which resulted in the missed connection, overnight stay in Beijing and lost time in our final destination

Pros: Lots of entertainment options. Good leg room. Good food. Made a 16 hour flight about as tolerable as one can hope for.

Pros: The crew was efficient

Cons: Live news broadcast

Pros: The crew was very polite and professional.

Cons: There could be more legroom.

Pros: Friendly crew, extra legroom, great entertainment options.

Pros: Great crew

Cons: 6 hours late

Pros: The crew was good. The food was OK.

Cons: The battery for my electric wheelchair was seized in China for being over regulation (despite the fact that it was not). No accommodation was provided. AirChina put me on the plane after inspecting the battery. I would discourage any disabled passengers from traveling through China)

Pros: Very friendly crew and ground staff. Excellent food onboard, great entertainment system, and it was easy to get some rest. The business class layout is ideal when traveling with a companion.

Cons: The seats feel a little cramped due to limited stowage space and a fairly narrow legrest. Lounge in Beijing lacked air conditioning.

Pros: The crew in business class was amazing, aircraft was not as new as the first flight but comfortable. No complaints.

Cons: Again, I feel the meals are not as good as some other airlines but it was an amazing value for the business class flight so I can see past the meal. Staff was great,

Pros: Seat was super comfortable and crew is great

Pros: The seating was comfortable and the boarding process was easier in Beijing than SFO.

Cons: There was delay for my flight by 2 - 3 hours that really messed up my travel plans

Cons: Need better movie options

Pros: Crew are okay. Lucky, there wasn’t that many people on the plane.

Cons: Rest room need clean more and food wasn’t that good.

Pros: Was very much on time, quick flight and boarding.

Cons: Entertainment

Pros: The flight was excellent except for the food. They could have fone better.

Pros: Nothing

Cons: Seats could have been a lot more comfy

Pros: it was jfk to vancouver that time. but now 2019 its non stop from jfk to manila

Pros: no!

Cons: They need to smile and respect the passengers

Pros: BC middles seats are good for couples and one of the better laid out BC’s. Service was good but maybe not as JAL, ANA, or SQ.

Cons: The console storage/center tables was splattered with coke or coffee and was not properly wiped down during cleaning.

Cons: A little tight on time between transfers.

Pros: Crew was just good. Nothing over the top.

Cons: Better food.

Pros: Professionalism of the staff. The whole process was smooth.

Cons: Food. Tasted mediocre at best. It would be better if each economy seat had an electric outlet to plug in.

Cons: The flight was delayed 2 hours and no one was a telling us what was going on

Cons: Touch screens don’t work very well.

Pros: Super friendly crew.

Cons: Better food, better resolution on the seat monitors.

Cons: Drinks and meals were delivered at reasonable intervals and the food was good.

Pros: Crew was helpful and friendly in every way.

Cons: Seats are definitely made for smaller sized Asians.

Pros: Friendly Professionalism Promptness

Cons: FA’s distributed food but never came back. Also didn’t collect used containers until flight was in decent stage. They were generally unavailable unless you rang the FA button(which I never do)

Pros: Nothing much good to say about this flight

Cons: They were rude and cater to Chinese... didn't give me the proper documents. Took forever until i found a helpful Thai to determine documents that should've been given to me at gate. Even tho i had business class on the first leg, they wouldn't let me in the lounge for the layover...

Pros: A good value for the money. Food was ok, and the flight crew was friendly. Check-in was a bit unorganized but overall a good experience.

Pros: it was jfk to vancouver that time. but now 2019 its non stop from jfk to manila

Pros: Very nice crew!!!

Cons: Everything is perfect for me.

Pros: Yes the crew are amazing.

Pros: Very great!

Cons: Hard to get better!

Cons: I am an average-size person but even for me I found the seats were small and uncomfortable.

Pros: Friendly and attentive flight attendants.

Cons: Food and quality of entertainment screen for economy.

Pros: Entertainment selection

Cons: Food and drink selections were ok only. They ran out of one option for dinner.