Pros: Easy and quick access to picking up and dropping off. No hassle and very timely.
4.0 Okay8 Mar 2021
Pros: The car was cleanCons: Customer service
10.0 Excellent4 Jan 2021
6.0 Good30 Dec 2020
Pros: The drop off was great. Service in Atlanta was very fast and contactless. The rental hold money was returned quickly following drop off. The car ran fine.Cons: The car was not very clean either inside or outside upon pickup. The car was not available at the pick up time and I had to wait about 45 minutes to an hour for a vehicle to arrive that I could use. The person checking me in was not forthcoming about the amount Alamo was going to charge my card which caused unnecessary confusion during pickup. I have used Alamo before and did not have any problems when renting in other states so my family will likely rent from them again in the future. Maybe it was the ERW airport having an off day.
6.8 Good22 Nov 2020
Cons: I don’t think the car had been cleaned - there was trash inside.
8.0 Excellent12 Nov 2020
Pros: Everything proceeded smoothly and quickly. No complaints.Cons: Nothing.
8.4 Excellent5 Oct 2020
Pros: Staff was helpful. Pick up and drop off was easy
5.6 Okay23 Sep 2020
Pros: Staff was helpfulCons: Car was not cleaned Car equipment malfunctioned
2.0 Mediocre10 Sep 2020
Pros: Nothing at all. The wait for 6 customers to be served, myself included, was over 30 minutes. When I finally got the rental processed, and went outside to get the car, we discovered from the 15 or so customers waiting for their cars told us Alamo had run out of cars, and the Enterprise sister rental business had run out, too. Only one person was proctoring the distribution of cars; it was chaos, and people were beginning to lose their tempers.Cons: Everything. Just CARE. If management is aware of a pending Labor Day weekend rental crisis/shortage, it should respond appropriately. But typical of American big business practices, it goes very, very short with actual service because it COSTS, and they are ALWAYS about cutting their own costs. On top of that, two charges appeared on my final bill - one of them expensive: "Recovered Concession fee, @ 17.95 per day". That fee was never described by the agent at pickup, nor by the agent at drop-off. This was absolutely and unequivocally the worst rental experience ever in my 40 driving years. I will NEVER rent from Alamo again. Further I will warn all friends and strangers willing to listen that you are an enterprise never to be patronized, and to be avoided like the plague. But I know this will fall on deaf ears and cloudy, blind eyes. You will focus on all the EXCELLENTS, (8-10), and ignore this completely. You will not change policy, nor check out what went wrong, because from top-to-bottom management really, really just doesn't care. If it did, it would be evident from the way they setup business, as well as conduct it. I'm spending the time to write this only because... well..., I DO care. If it were my business, I would run it entirely different.
7.6 Good8 Sep 2020
Pros: i like the speed and ease of returnCons: The pick up. It took 30 minutes to get out of the parking lot because there was only one person stopping every vehicle and checking the keys (never had that one done before). Way too long.
Cons: The price and the cleanliness of the outside
3.2 Mediocre22 Aug 2020
Cons: First and foremost the location does not practice social distancing. The waiting area had the smell of cat urine. The car was given to me dirty and not properly cleaned, there were dirty marks and finger prints inside of the vehicle. The car was just dropped off and not disinfected. This is very disturbing especially in this time of Covid 19.
7.6 Good17 Aug 2020
Pros: Can't drop-off on Sunday
8.0 Excellent4 Aug 2020
Pros: The pick up and drop off was easy.
7.2 Good29 Jul 2020
Pros: Staff were very polite. Pick up and drop off was quickCons: The car could have been cleaner.
6.8 Good27 Jun 2020
Pros: The staff at the open location were extremely friendlyCons: When I showed up by Uber to the Enterprise I rented from, it was locked up tight and shut down. I had to call to find out the reservation had been moved 8 miles away. I also had to pay Uber driver to stay and take me to the second location. Terribly inconvenient after traveling all day.
8.0 Excellent29 Dec 2019
Cons: Larger vehicles
10.0 Excellent21 Oct 2019
Pros: The staff was very quick, helpful and informative. The whole process was quick and painless. Drop off was also easy.Cons: THAT PARKING GARAGE needs larger spaces.
Pros: The employees at drop off verbally say one thing but once the billing statement is email there is something else.
2.0 Mediocre9 Mar 2021
Pros: The line to pick up was very long. Then the only card I had was my debit cards. Even though I had a photo of my Mastercard they said they could not use it so I did not get to rent a car. Budget will take debit cards so I thought I would use Budget again, They were booked, which is why my son rented a car for me at Thrifty online using his card. Live and learn.Cons: The pick up line at the airport was very long. Thrifty could take debit cards,
8.0 Excellent20 Feb 2021
Cons: It would great if someone was there to provide directions
9.2 Excellent15 Oct 2020
Pros: The priceCons: The check in line was very long
10.0 Excellent13 Jun 2020
Cons: Not one thing - it was an excellent experience all the way around! Thank you!
8.8 Excellent18 Dec 2019
Cons: Car had high mileage and a lot of dings and scratches. But was in good mechanical condition.
7.6 Good18 Nov 2019
Pros: The car.Cons: The attendant at the pickup site was very helpful within his limitations. He spent an inordinate amount of time calling the back office(from what I believe to be his personal cell phone) to get a confirmation code. The process took close to half an hour. My reservation was prepaid with the tax portion being the only residual so I do not recognize the need for that much time being taken to process this transaction. It seemed that there was no real advance preparation of the rental prior to my arrival. I do not fault the attendant, I fault the back office support. I expected better service.
6.0 Good10 Sep 2019
Pros: ...Cons: ...
3.2 Mediocre13 Aug 2019
Cons: The customer service ,when I asked for someone to check the car before I left the property and after the return they just said go ahead! As a disabled person with bronchitis I also had the car detailed myself cost me $24 dollars I have pictures and receipt to prove they tried to charge me $300!
3.6 Mediocre4 Jul 2019
Pros: Nothing about it. Would never rent from them again or use Kayak!Cons: Being upfront and honest about your pricing and not changing it and adding another $150 the price I got quoted for.
Cons: New airplane ticket to rent car if using debit car
8.0 Excellent19 May 2021
Pros: Drop off was quick and painless. I think we waited about 25 minutes for the van to be ready at the Newark airport when we went to pick it up. We had a Chrysler Pacifica van and it ran well, got over 25 mpg driving fast, and the AC worked good.Cons: On the downside, the third seat was elecric folding and it did not work properly. We had to manually push the cushions down to get a flat floor. For a long trip, the front seats in the Pacifica van are strictly mediocre, and the 2nd row seats are awful - like a padded jump seat. Too many gadgets. I will reserve final judgement on the billing for when we get the credit card statement.
10.0 Excellent15 May 2021
Pros: Everything went great! Friendly check out, very short wait, clean and ready car...Will rent from again!Cons: Nothing, very satisfied!
4.0 Okay3 May 2021
Pros: Staff was OK.Cons: Car was less than what I expected. Car had many scrapes and scratches. There were no signs directing me to the drop off at Bradley.
8.0 Excellent1 Mar 2021
Pros: The car was spacious, the pickup representative was very kind despite our delay, as a van (which was reserved and needed for moving space) wasn't at first available and we had to wait. The car ran nicely and was very clean.Cons: Transparency of cost. We just received our final charge and were surprised by a $150 cleaning fee, despite the car being perfectly clean upon returning it. This was not disclosed prior to our dropoff and really pushed the cost of this rental over the line for us financially. Had we known of so many surprise fees, we would not have booked at this cost.
4.0 Okay19 Feb 2021
Pros: The drop off was ok. Not the friendliest. I am extremely hard of hearing, and repeatedly asked the clerk to please slow her speech down. Never happened.Cons: I could have been given more of an explanation as to how and where to pick my car up. Also, the car smelled like marijuana (interior). It was an extremely uncomfortable car. Also, there was a dent and scratches, and these were never acknowledged.
2.0 Mediocre7 Dec 2020
Pros: Staff was rude. Manager was not, however and tried to satisfy my reservation, but ultimately was unable to.Cons: Misleading representation of type of car to be rented. I booked because an X3 BMW was promised and then when I went to pick up car was told that wasn't possible. Definitely a bait and switch tactic.
10.0 Excellent23 Nov 2020
Pros: Both at pick up and drop off, the people I spoke with to help me were excellent, very polite and helpful.Cons: It would have been a time saver if I was told that the drop off at PBI was shared with Hertz Rental, there was no signage, since Covid I was told everything has been combined.
2.0 Mediocre3 Jun 2020
Pros: Nothing I will never use your service againCons: Everything, the rental process was a disaster, fake price , could not cancel, unbelievable bad.
4.4 Okay10 Dec 2019
Pros: Drop-off very easy.Cons: The person that attended us in Newark kept including add-ons as if we didn't have a choice with the final price being 4x what the online price had been. Luckily we understood what was happening in time and decided against the better car, gasoline charge, extra insurance (we had already paid for one online through the website), E-Z pass, etc.. Still, we ended up paying double the amount to add a second driver. I would have chose that already online if it was more clearly presented on the website.
Pros: Drop off was breezeCons: Cleaner vehicle and faster pick up
10.0 Excellent6 May 2021
Pros: Super friendly staff and very easy transactionCons: Everything was fine …no complains here
2.0 Mediocre27 Apr 2021
Pros: Dropping off the carCons: Cleanliness of the car. It was disgusting. I’m very disappointed.
2.0 Mediocre13 Apr 2021
Pros: Car was not maintain well, it was shaky once you about 60 mile per hour and it was new car & has 23k mile on it. Budget car rent don’t keep maintenance the car. Apart of all staff are so rude and it is second time to me but I don’t have choice to pick up car because it was emergency, I wouldn’t use budget in future as car rental.Cons: First of all Need to educate staff and how to behavior with customer. Staff are so rude and helpless.
4.0 Okay13 Apr 2021
Pros: Clean CarCons: Our car wasn't parked in the spot given to us. No people or easy to spot signage for drop off.
4.0 Okay11 Apr 2021
Pros: Ease of booking and returning carCons: Car I received was not great. After dropping car off, was very confusing how to leave parking lot and return to where my ride home is. Had to walk out through the entrance that you literally drive a car through to leave and walk a long distance
2.0 Mediocre19 Jan 2021
Pros: Not muchCons: Had to wait 45 min in line to pick up vehicle, was only the 3rd person in line. They didn't have a vehicle ready for me so had to wait a while for that. I chose and paid for a FULL SIZE SUV and they gave me a compact SUV. When I called Budget customer service they told me I was wrong, it was the correct vehicle class. Its not. Budget lies. The vehicle (Chevy Equinox) is a BAD vehicle. Terrible performance and unsafe due to visibility. The wipers were not in working condition and we had to drive an hour through NYC at night through a rain storm. The tire pressure was not correct or there was a slow leak, didn't have time to figure it out. Returning the vehicle was a terrible experience and the Newark Airport desk staff was rude and totally unhelpful. I will never ever choose budget again.
6.0 Good17 Nov 2020
Pros: The person was not very friendly when I picked up the car. Drop off, I was told to "just leave it" in the parking lot.Cons: I made the reservation on line and the cost when I picked up the car was almost $300 more than what was quoted. It would have been helpful to have all of the fee information up front so there was no sticker shock when I picked up the car. The cost for three days equaled two car payments!
2.0 Mediocre12 Sep 2020
Cons: I got charged twice for the same rental and now can't bet a hold of anyone to fix this
7.6 Good6 Sep 2020
Pros: Great car and easy drop-off.Cons: frustrating pick-up and customer service experience.
Pros: My rental agent was wonderful.Cons: I’m hoping I didn’t screw up with that easy pass. I’m not sure it was open for a bridge crossing and I’m not very familiar with the whole toll and easy pass since the cashless toll system has been implemented. I could have used more info on using the easy pass. Will I get penalized?
10.0 Excellent13 Oct 2020
Cons: Shuttle service to the airport.
2.0 Mediocre8 Jul 2020
Pros: I did not like anything. Bad service.Cons: They lost the keys and the car then the wait to be seen meanwhile they are all here the attitude it’s just not a good experience at all. The person that lets you out is never there and you have to wait on them or go looking for someone it is ridiculous .
4.8 Okay28 Oct 2019
Pros: Took over half hour at counter as agent was incompetent. I was next in line . Agent at counter twice tried to give me a giant SUV instead of the compact I ordered. Luckily I was able to get someone in the parking area that switched me to a smaller vehicle.Cons: Better customer service, faster check in and better attitude
6.8 Good21 Oct 2019
Cons: My final bill was much higher than what I received with my reservation
4.0 Okay17 Jul 2019
Pros: Nothing....There was no one at the counter when I arrived at Newark Airport to pick up the car. After about a 30 minute wait, someone from Budget finally took care of me. When I got to my destination in NJ I noticed that the paperwork ended my reservation on 7/8, not 7/16 as stated on my confirmatCons: ion. I called and was told that the max. rental that Payless can do is 30 days and that if I wanted to extend to 7/16 that I would have to return to the airport and pay whatever the rate was at that time. Disgusted, I returned the car on 6/18 and was charged a higher rate than my confirmation.
8.0 Excellent4 Jul 2019
Pros: Quick service
10.0 Excellent2 Jul 2019
Pros: Friendly, helpful staff. Easy pick up and dropoff.Cons: No signs for drop of location at Knoxville airport. Go to budget dropoff.
5.2 Okay25 Jun 2019
Pros: Car was decently cleanCons: When we walked to the bay to find our car someone else was driving away with the car we were supposed to take. We went in to wait in line again for another car. When we returned the car there was no one to receive us, no clear indication of where to go, and no one at the indoor counter.
8.8 Excellent8 Jun 2019
Pros: The staff was very friendly and knowledgeable.Cons: We were told several times someone would be right with us but me and my husband had to wait about 20 min before we were actually helped. This was my only issue.
Pros: The woman who worked with me at the counter could not have been nicer. The car was literally right around the corner and ready to goCons: It took forever to get to the car rental counter at Newark! Like 30+ minutes
8.0 Excellent30 Sep 2019
Pros: Easy drop-off, nice carCons: Not the friendliest staff at pick-up or drop-off, tires needed air
8.0 Excellent16 Sep 2019
Pros: Yes. Staff was friendly and drop off was easy.Cons: It was pretty good
2.8 Mediocre9 Sep 2019
Pros: I was able to get a car same dayCons: Just about everything. First car had rock damage to the windshield and I was asked to sign off on the existing damage to the car prior to inspecting. The entire facility is trashy and dirty. The worst part is the EZpass charge. Because of the EZpass charge alone, I will not rent from advantage again
5.6 Okay3 Sep 2019
Cons: Old car 50k miles with strange smell
5.2 Okay27 Aug 2019
Pros: Pick up was easy enough though it appeared the car hadn't been washed and there was what seemed to be melted chocolate on the passenger's seat which we didn't know until my husband noticed brown spots on the back of several shirts we wore during the trip.Cons: The drop-off experience was miserable. The drop-off lanes were completely full so there was nowhere to actually return the car. There was no Advantage attendant offering directions or instructions. And there was nowhere to leave my key so I could easily return the car and head to the terminal
6.4 Good22 Aug 2019
Pros: Long lines and you could see that many people in line had issues of some type that held the line up and the staff was frustratedCons: More people at the desk
2.0 Mediocre29 Jul 2019
Cons: Inspite of paying in advance and reserving a car. They were sold out and did not have a car for me. I had to make my own arrangements at 1 am and got an expensive rental last minute from other company.
10.0 Excellent15 Jul 2019
Pros: they were very helpful and for a change, was a very good experience.Cons: the only thing I find irritating lately is, that there is not enough advice and information given about tolls, and it seems that the only option is to hire an ex-pass, but it does not seem right, I am sure there must be a sight which you can look up if you are due to pay any toll ? Any advice ?
Cons: As far as I am concerned they can keep their car racist setup and that’s all I can say not to mention putting two black token in the front of their establishment pretending they are an equal opportunity employer or whatever putting them their to be the bearer of bad news I am not from there so I saw it so plain ...and a very diverse traveled indevidual dealing with all types of people from different backgrounds and ethnicity ..hertz I am personally is very disappointed of you ...but the greatest thing in life is to know
10.0 Excellent12 Aug 2020
Pros: pick up and drop off was quick and easy. Manager Latasia was helpful and super friendly.Cons: In my case, I can't think of any necessary changes/improvement that needs to be done.
10.0 Excellent25 Oct 2019
Pros: Everyone was super freindly, professiona and personable. Most efficient turn in ever. The staff were all pleasant; the facility spotless; even the restrooms wer exceptionally clean.Cons: I commented to my husband that it was th best rental experience ever.
10.0 Excellent21 Jul 2019
Pros: The staff was helpful, especially Leticia. Very easy drop off. I satisfied 100%.
2.0 Mediocre18 Dec 2018
Pros: Counter representative was polite and nice.Cons: Hertz has a do not rent to list, but you don't find out you're on it until you go to rent. The incident they claim put me on the list happened over 9 years ago and I have rented from them since with no problems.
10.0 Excellent27 Oct 2018
Pros: They go out of their way at each step to make the entire process smooth.
10.0 Excellent4 Jun 2018
Pros: Great customer service and so easy to check in and check out. Car was new and clean. Great value.
10.0 Excellent7 May 2018
Pros: Super speedy pick up and return- like a dream.
8.4 Excellent30 Apr 2018
Great optionsPros: Great selection of vehicles. Easy drop off. Pick up using the video teller was annoying as it was technically glitchyCons: Pick up using the video teller was annoying as it was technically glitchy
8.4 Excellent30 Apr 2018
Pros: EverythingCons: I don’t recommend to buy insurance from kayak You are in good hope that you do right thing ,but it’s better take insurance directly from rental company because in case of something they don’t recognize kayak’s
Pros: Outside of the car was not cleaned at all. Makes it difficult to check for dents and nicks.Cons: clear the exterior of the car
4.0 Okay15 Apr 2021
Pros: Like the Nissan RougeCons: The inside windshield was covered with a residue film as if cleaned seemed to have been cleaned with a lysol wipe or something resulting in dangerous visibility; which became noticeable once out into traffic and nighttime headlights. Desperately trying to clean it with my sleeve, I missed the exit resulting in an unwanted late night tour through Newark. The agent at Newark was pleasant enough, though I had no instructions concerning dropbox drop off resulting in two trips of considerable distance from the rental lot at ABE at 11 PM. I’m sure there’s small print somewhere, but the price went from $81 to ringing up to $250, which the agent explained was $100 holding fee, hopefully refundable for my two hour rentsl.
10.0 Excellent8 Sep 2020
Pros: Staff was great !!Cons: first car smelled like smoke and they quickly switched to another (upgrade)
8.0 Excellent23 Jul 2020
Pros: The staff was very friendly and drop off was incredibly easy.Cons: I wish the rate was a little bit more efficient. I felt as though I paid a considerable amount for a one day rental.
2.0 Mediocre6 Jul 2020
Cons: Left my iPad in the car and called back a couple of hours later to be told “it could not be found”. Dishonest staff
6.0 Good5 Jul 2020
Pros: The pick up and drop off experience was great. I also called Avis to extend my reservation and received the information I needed to make an informed decision.Cons: The car was not as clean as I expected - there was obvious food and debris on the seats. There was also a faint smell of smoke. Given the pandemic I would have expected cleaning procedures would have been increased.
7.6 Good21 May 2020
Pros: First car offered to me displayed a "service required' notice on the dashboard. Second car was ok.
5.6 Okay11 Oct 2019
Pros: Staff was friendly. Charged double at drop off because, according to the agent, the car was returned several hours early. Yes early. They adjusted the price after I asked and explained that I was supposed to drop the car at the exact return time or the system charges more. Make sure to read your receipt.Cons: Simple drop off with correct charges.
8.0 Excellent21 Aug 2019
Pros: Car was fine.Cons: Looooongg wait in line for the car checkout.
7.2 Good25 Jul 2019
Pros: The car was well equipped and clean.Cons: After the paper work, nobody came to me and checked the car before my departure. This car had a dent in the rear right bumper. I did not have any accidents on my way to Norfolk, nobody bumped into me. When I stopped on my route, I was observing this car. Everything was OK, the alarm did not get off.
Cons: The car has a loud rattling sound. Pick up was very slow, and difficult to find from the airport terminal. We received a call after drop off that a gear shift was broken on the car and later told this was the wrong car. This seemed like a scam.
10.0 Excellent14 Jun 2021
Cons: Received a complimentary upgrade. Check in and return were unusually swift. Folks were friendly. A+.
10.0 Excellent3 Jun 2021
Cons: Rentals at the airport itself expensive. Everything else was great!
2.0 Mediocre29 May 2021
Pros: Staff was not friendly or helpful.Cons: I paid for a bmw or better. I was practically forced to take a Volvo or pay almost double! Volvo is not luxury!
2.0 Mediocre23 May 2021
Pros: The supervisor tried to be helpful.Cons: I was refused service for no good reason. Because I had recently moved to another state (from NJ to UT) I had a temporaty UT paper driver's license (plus a cancelled NJ license), which SiXT would not accept despite it being perfectly valid. Thus I was stranded at Newark Airport with no car, which caused me a big delay and to miss an important meeting.
10.0 Excellent21 May 2021
Pros: Staff at Newark super helpful and friendly!Cons: Dropoff at Philadelphia a problem. Not well marked and a challenge to get to via gps. Bigger problem - no one in the parking area to check in the car. Had to go in to check in counter and would have missed shuttle if not for excellent shuttle driver.
8.0 Excellent21 May 2021
Pros: Staff was very helpful and friendlyCons: Long wait to get the car
10.0 Excellent12 May 2021
Pros: The staff were very friendly. They even upgraded us when they heard our situation. They were very helpful, great bunch of people! When we returned the car the one woman ( sadly I forget her name) even asked how my family was doing.Cons: Nothing. Everything was great.
2.0 Mediocre11 May 2021
Pros: Friendly staffCons: Over an hour wait to pick up the car
Pros: NothingCons: Not charging me $200 for by plane being delayed.
2.0 Mediocre13 May 2021
Pros: The price was good but in the end not worth the hassle i’ve everything else you had to put up with.Cons: Company should informed that a shuttle does not automatically pick them up at the airport; that the customer needs to call for pick up. Customer service is significantly lacking. Even though there is a sign that says no smoking clearly someone(s( had been smoking in the car I got... I heard another customer say the same about their car.
4.0 Okay11 May 2021
Cons: It took over 1 hour for the shuttle service to pick me up at the curb at Newark Airport and the instructions for the pickup location are totally inaccurate. I had to call twice for the pick-up. Then, once at the rental car location, approx. 30 more minutes to finally get the car. I had reserved a “Volkswagen Jetta or Similar”But I was given a 4 year old Toyota Corolla with damage around the car, in the trunk and inside the car including a shattered mirror on the passenger side visor, which is really dangerous considering most people are looking up at the mirror when they go to use it. It was filthy, smelled like cigarettes and three of 4 hubcaps were held on with Tie-wraps. The trunk had missing and broken panels and actually made my luggage look like is had been in mud. If Kayak is associated with ACE Car Rental, then Kayak is negligent as well. Absolute trash!!
2.0 Mediocre4 May 2021
Cons: We waited for over 45 minutes with an automated hold system waiting for a shuttle to come pick us up from the airport with our two small children. we finally ended up canceling our reservation and renting from another company.
2.0 Mediocre27 Apr 2021
Cons: ACE never came to pick us up at the airport. We were on hold for 30 minutes. We then take a cab to the ACe car rental and we’re told by the security officer there that they had been closed for an hour (even though all the emails we were sent said 9pm). We are so disappointed and have told numerous people to not use kayak or Priceline in the future. Horrendous experience and even worse customer support.
8.0 Excellent23 Apr 2021
Pros: Almost everythingCons: I was unfamiliar with the brand of rental I got and I could have used more help before driving. But the staff was very busy with lots of customers waiting so they really didn’t have a lot of time to spare.
8.0 Excellent13 Apr 2021
Cons: The directions from the airport should have been clearer. I thought it was located at the airport, not that you have to call the company to shuttle you to the car rental place. Also the car wasn't in the best conditions, the acceleration was off and it made sounds. Air conditioning and heater took awhile to kick in as well. Overall it served it's purpose and I didn't have any major issues.
6.0 Good3 Apr 2021
Pros: The staff was nice and drop off was easyCons: Better instructions when we were checking the car out.
6.0 Good29 Mar 2021
Cons: Kayak could do better explaining the shuttle service.
10.0 Excellent20 Mar 2021
Cons: The worst part of the experience was that I was not informed that you had to call for the shuttle to pick you up from the airport. It was freezing cold and windy the day I arrived to pick up the car. After an hour I had to figure out what to do. That was the worst part of this experience.
Cons: About an hour after driving away from the rental agency the rearview mirror fell off. Two days later the car died completely on the NJ Turnpike and I had to scramble to get a tow to catch my flight.
2.0 Mediocre3 Jun 2020
Cons: If the company did not false advertise and if they had better customer service reps that are courteous.
10.0 Excellent26 May 2020
Cons: It’s the nature of the beast but the cost doubled with all of the add-one but only from $100 to $200
2.0 Mediocre15 Apr 2019
Cons: Had no car for me, ride customer service
5.2 Okay19 Mar 2019
Pros: The car was in good shapeCons: Overall customer service. The entire staff just didn’t care. The attendant who pulled up the car was on her phone cackling obnoxiously in the middle of my transaction. The man who did the walk-around didn’t offer to help with baggage or go over any features, benefits of the vehicle. overall, poor
5.2 Okay12 Mar 2019
Cons: The outside of the car was not clean
3.2 Mediocre12 Mar 2019
Pros: Drop off was super easyCons: Called a month ahead of trip and asked if debit cards are accepted. Was informed that they would accept a debit card but a higher deposit is required. No problem there, but upon arrival was then told I'd be charged an extra $30 per day on top of the higher deposit for the daily damage waiver insur.
5.6 Okay6 Mar 2019
Cons: Rental car company said they did not have my reservation. I gave them my confirmation number and they said they had no record of it.
2.0 Mediocre19 Feb 2019
Cons: I rented a car in advance and the rental company at the airport closed earlier than their stated closing time and I missed the rental. So I had to rent another car and lost the $200 because it’s non refundable due to 3rd party rental. I will rent directly from the rental company from now on.
Pros: Their customer service was really very good. Unfortunately they had no cars to honour the booking. They did try to help and we're very willing to do so. But there were no cars.Cons: Have more cars.
8.8 Excellent2 Nov 2019
Pros: Quick and pretty easy processCons: Confusion when picking up car - it was origami given to another couple and then they were told to get out and give the car to me (with no explanation)
8.4 Excellent26 Oct 2019
Pros: Staff at Newark was excellent. Beautiful van and nice ride.Cons: The price for less than 24 hours was quite pricey.
9.6 Excellent21 Oct 2019
Pros: Pick up and drop off were both super easy. Everything went smoothly. No complaints.Cons: I always like a cheaper deal, but this was the cheapest option i could find
9.6 Excellent20 Aug 2019
Pros: The customer service was excellent I really appreciated the help given to me by your employee HAAS.
4.8 Okay18 Aug 2019
Pros: Pick-up counter was a nightmare-- we waitied 30 minutes. They were woefully understaffed, and all but one of the staff was ridiculously slow. The location is also very difficult to access when returning the car. It's like some kind of google map exercise to see if you can actually find the drop-offCons: More staff, or at least one that felt some sense of urgency. Unfortunately, the location issue is a bigger issue with Newark Airport.
Pros: Helpful staff, attentive, and the car was great!Cons: I had an overall great experience!
4.4 Okay28 Dec 2019
Pros: Nice car but not enough explanation on how to operate the features of the car.Cons: Getting to the rental location was difficult, no clear direction on where and how to get a pick up. Everything is on an app. and that is a pain if you phone is no working well.
5.2 Okay23 Nov 2019
Cons: Please ensure that u add additional time to your booking in the beginning itself. They charged me for 2 whole additional days for returning the car about 3 hours late. Also, the Audi Q3 is not the best option for a long drive. The car hydroplaned massively on wet road conditions in upstate NY. Seat quality and ride quality left a whole lot to be desired. Overall, I’m extremely disappointed. Wouldn’t be recommending.
9.2 Excellent6 Oct 2019
Pros: The great Audi A5 and the quick/convenient pickup and drop off.Cons: The App is essential and I was only recommended to get it ahead of time. Tell the customer that it is required, so they will have all info loaded ahead of time.
9.6 Excellent15 Jul 2019
Pros: Staff was super friendly, helpful, and accommodating.Cons: The cost is high high, but it was expected. The pick-up spot gate was closed and there is no parking for those who come with a car.
3.6 Mediocre22 Sep 2018
Poor service at the pickup locationCons: Attendant at location was unprofessional, unhelpful, and rude enough that I opted to cancel my reservation and make other arrangements. I can't say anything about the vehicle itself since I was never in it.
4.0 Okay12 Jan 2018
Find employees that want to be therePros: Car was goodCons: Pickup - attendant was rude and abrasive when picking up. Drop off - extremely rude attendant when dropping off. The entire staff did not want to be there. I had to call an Uber backvto the airport bc there was no shuttle available. When I asked about the shuttle they brushed me off. I almost missed my flight and anniversary dinner bc of them
10.0 Excellent2 Jan 2018
Silvervar gets the silver medal!Pros: Great rate for a fantastic vehicle (Audi A4S), agent was friendly and helpful during the initial phase, text messaging service to remind me of drop-off was very effective absCons: The office was a mess, the initial app sign up wasn't clearly mentioned that had to be completed prior to picking up the vehicle, parking lot extremely tight
4.0 Okay27 Apr 2017
not what i expectedPros: Audi's Very kind woman working at the rental centerCons: waiting for the buss forever terrible rental center - horrible office car a bit tired after only 35000 miles definitely not a premium experience insane amount of money for insurance
2.0 Mediocre9 Apr 2017
not truthfulCons: I was able to reserve a car on line to drive from Manhattan to Cleveland. I even received a confirmation number. When we called to verify, we were then told that we could not have a car with a one way trip to Cleveland. I then received 2 texts and 2 phone calls requesting that I forward my information regarding the rental. During the last phone call, requesting "where I was" it was indeed clarified that I could not rent the car one way to Cleveland and the person on the line would just cancel the rental "for me". Really? It was confusing and frustrating.
Newark, New Jersey is a short drive to many other states including New York, Pennsylvania, and Connecticut. If you rent a car, you’ll be able to see so much more while on vacation. Spend a day or two in New York City then make a day trip to New Canaan, Connecticut to tour the Glass House or Bethlehem, Pennsylvania for some casino fun.
Flying into Newark offers easy access to numerous cities including Trenton, Long Island, Hoboken, and New York City. At Newark Liberty International Airport you’ll find it easy to rent a car. Depending upon what company you use, you can get to the hire desk at Station P2 or P3.
During your stay, you’ll find yourself frequenting the New Jersey Turnpike to get to numerous destinations including Hackensack and Ridgefield Park. Nevertheless, the turnpike can get really busy. If traveling north on the turnpike, consider taking the I-295 instead. It will be less hectic and lets you avoid the tolls, plus you can also get back on the turnpike from here if needed.
Traffic in Newark can be quite heavy during the daily commute. Newark’s rush hour is most busy from 7 a.m. to 9 a.m. and 4 p.m. to 7 p.m. During this time the NJ Turnpike and Garden State Parkway become especially congested. Before you leave the hotel you should listen to the traffic report to learn about accidents or construction projects. Alternative routes are also suggested.
25% of our users found rental cars in Newark for S$ 95 or less
Book your rental car in Newark at least 1 day before your trip in order to get a below-average price
Full-size rental cars in Newark are around 38% cheaper than other car types, on average
FAQs about hiring a car in Newark
Some car rental companies in Newark which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Dollar, Hertz and Enterprise
On average a hire car in Newark costs S$ 105 per day.
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Newark are Alamo (8.6, 511 reviews), Enterprise (8.2, 394 reviews), and Avis (7.9, 92 reviews).
The average price of fuel in Newark is S$ 4.52 per litre over the past 30 days. Filling up a tank of fuel costs between S$ 54 and S$ 72, depending on the car size.
Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type in Newark.
A Intermediate car rental in Newark costs S$ 96 per day, on average.
A Compact car rental in Newark costs S$ 77 per day, on average.
A Economy car rental in Newark costs S$ 94 per day, on average.
In Newark, cars are most frequently hired at Dollar Bldg 36 Stn P2 36 Carson Rd (5 km from city centre ).
On average a rental car in Newark costs S$ 734 per week (S$ 105 per day).
On average a rental car in Newark costs S$ 3,147 per month (S$ 105 per day).
Newark enjoys four distinct seasons – winter, spring, summer, and fall. So if you are visiting for the Christmas or New Year’s holiday, you might experience lots of snow. Therefore, an SUV might be best to get you through the snowy conditions. Other times of the year, a smart or compact car might be best when visiting Newark because of parking limitations. Simply put, a smaller car can more easily fit into a tight parking spot on the street.
The speed limit is 65 mph on both the Garden State Parkway and the NJ Turnpike. However, if you are traveling through residential neighborhoods, New Jersey law requires that you slow down to 25-35 mph, depending upon the zoning. Around the downtown area the speed limit is 30 mph. Watch for signs to avoid getting a speeding ticket.
Fuel prices in Newark, NJ range from 2.40 euros ($2.70) for regular petrol to 2.90 euros ($3.30) per gallon for premium gas. This is slightly higher than the national average partially due to the increase in the New Jersey petrol tax. During Christmas and other holidays petrol prices tend to rise.
Because downtown Newark can be so busy, parking can be difficult to find. If you know when you are going to be in the area, you can reserve your space in a parking garage or lot ahead of time. This can be done through a variety of mobile apps like SpotHero or Parking Panda.