Pros: Me dieron un auto con una goma en muy mal estado.volvi al lugar y me cambiaron el auto por una camioneta por el mismo precio...me faltó información de donde dejar la camioneta en el aeropuerto de Miami.. me mandaron a cualquier lado..y ahora que estoy en mi país y recibo el importe me doy cuenta que tengo $50 dólares más de lo que me dijeron de entrada.. de donde salió ese importe?? Como reclamo..infórmense bien antes de contratar un auto
26 Nov 2016
Pros: The agents were very professional and efficient!
3 Mar 2017
Fantastic price, wonderful service
Pros: The customer service agents at Enterprise in Kissimmee are just wonderful. The system was quick, easy, very affordable compared to others. I had called one rental place directly and the price was more than twice the price I got, and the person was rude. Yunia is the woman at Enterprise and she has to be one of the best customer service agents around. She is friendly, professional, and has complete knowledge of her job. The process was perfect.
3 Mar 2017
Pros: I had to change my pick up and drop off locations twice, enterprise was flexible and accommodating. They didn't have an economy car at the new location, so they gave me a free upgrade! The customer service is consistently unbeatable. Only Enterprise!
Pros: Location was convenient and they gave us a ride back to condo rental.
Cons: They did not have replacement key so we had to replace original rental. The windows were dirty. Tile tire light came on twice, we ultimately had to add air to all tires.
16 Mar 2017
Pros: Super nice employee and quick pick up. I even messed up my pickup date when I registered online, so when I showed up they weren't expecting me. The fixed my mistake and made it work, I was in and out in about 10 mins.
3 Mar 2017
Pros: nice ride
14 Jan 2018
Beyond Disappointing. Took 90 minutes PLUS to get our smoke smelly car
Cons: Called the lady at the hotel for collection of the car at 10.45.
She arrived at 11.30
No car - apparently had engine problem.
Had to get a taxi to ANOTHER hotel to collect the car
Taxi I paid for.
The OTHER car REAKED of Cigarette Smoke
Beyond that ZERO explanation of how the toll system worked.
Its a 1.50 toll that they charge 5 dollars to fix.
Pros: The car was fine, newish, and drive well. Drop off was cake...very quick.
Cons: I wanted to pick up the car a bit early, but they didn't have any "economy". So, they said that they only had suv for a different rate. One question: how does a car rental place without any cars make you feel? Answer: less than confident.
23 Oct 2016
Pros: The car he gave us was pretty new and nice. The guy who works there was nice.
Cons: We were glad that we came right on time since it was the last car they had. The guy behind us in line had a reservation and was told to go to a different location since they were out of rental cars. The place is hard to find and very small. The guy who was there was nice but he pretty much did everything, from taking care of customers coming in, and picking up the cars. At some point, a bunch of customers were at were confused because he just left the office and no one was thre.
4 Feb 2018
No help from the rental office staff in Kissimee
Pros: easy to pick up
Cons: Didn't warn us that the on ramp to the highway right next to the rental office accepted nothing other than quarters or the easy pass (no signage either), so we were charged an extra fee that we couldn't then avoid.
Also, tried to give us less than a full tank of gas, and didn't fix it on the computer when we asked for a receipt to confirm it...the person at the drop off in Tampa had to make all the adjustments
Cons: When showed up, they advised me that they only had a small car, after talking for a bit I was able to get a small SUV (patriot), I had reserve a Tahoe. It was annoying but ended up fitting our luggage and saved me like 100$ so I'm the end it wasn't bad. But when I reserve a vehicle I expect it to be there when I arrive, after I get a confirmation. If they didn't have it kayak never should have reserved it and I would have booked elsewhere.
6 Feb 2018
Pros: Drop off in Kissimmee was no problem. Easy to find and no issues.
Location difficult to find / debit card use difficult
Pros: Car itself which we paid extra for
Cons: Service and despite checking 3 times ahead of time about debit card use we weren't told we would have a credit check - credit was fine but I prepared not to check it as it can affect the. Scores . Sign on the wall doesn't help much when your. Standing there w luggage for 4 . Not polite either location .