Check the contract carefully; Don't believe the de

Pros: The car was near new, comfortable and very economical.

Cons: I was told verbally at the pick-up this vehicle rental featured unlimited kilometers. This was important to me as we had planned a 3000 km tour of Western Australia so we knew it was a little out of the ordinary. So upon pick-up I checked it with the desk clerk and was yes, sure! However, upon drop-off, when I queried unlimited kilos again, I was told by a different staffer, sure! BuT when I pressed, I was told, oh wait, you'll need to pay more as you've done more than the allocated 2700 Kms. And yes it was in the contract as it happened, so my fault for believing Europcar staff having rented from them regularly for the past decade+. Upon pick-up I was also told to drop off the car at the short-term rental area which proved incorrect, according to the drop-off clerk. The car's windscreen, both inside and out was filthy and in the end we needed to buy Windex wipes to try and clean it ourselves. Overall, as a regular Europcar renter and a Privelege Card holder, I felt the whole saga was a poor indictment. I will NOT be renting with Europcar again.