Pros: They gave us a mini van at the same price as the Hyundai Elantra we had reserved and included a full tank of gas that we didn't have to replace which was nice. As a Prius driver I was concerned about driving such a large van but appreciated their including the gas. I was also concerned about my 96 year old father being able to get in and out of it but he managed.
Cons: Bottom line I would have been more comfortable with the size car I had reserved -
25 Sep 2016
Pros: Nice car, good location with east drop off options
Cons: Didn't hold car
3 Jan 2017
Pros: we had the nicest rep in the Stamford Marriot office that iu have ever encountered. he is a real asset.
Cons: ford focus is not a good car.
3 Jan 2017
Pros: Great customer services. They upgraded my rental to something better at no cost. very happy with this place and the employee here are very polite and helpfull.
Cons: Returned car early and was charged $70 over quoted price
19 Apr 2016
Cons: No cruise control.
19 Apr 2016
Pros: The pick-up in Stamford, CT was very simple and quick.
Cons: The drop-off location at a mall in Jersey City, NJ was difficult to find and then because it had closed I had to go to another drop-off location at Newark airport which would have been fine except there were not enough service representatives so the line was very long.
4 Aug 2016
Pros: Can was clean and had good pick up
Cons: Whether by accident or intent I was sold a daily waiver as a single price (no mention fee was per day). Furthermore was sold phone charger that was redundant with car which had usb, is tithe job of employees to know these things? Car had so so gas mileage and an incessantly annoying "time to rest" buzzer. Terrible sight lines
Pros: It was good that the agent had his phone number and the phone number of Dollar posted on the door of the office so that I could call for assistance.
Cons: When I made my reservation, I had a choice of pick up times from morning until night. I picked 4 PM. Because of travel times, I did not arrive until 5:30 PM, and when I came to the office door, I found it locked and the lights off. The office was inside a hotel, and the hotel staff said no keys had been left for me but that I could call the phone numbers on the door for help. Two of the phone calls sent me to voice mail. The third number was for Dollar customer service. I explained my situation, and the agent explained that I had a provisional reservation, since payment was to be upon pick up, and the office closed at 5 PM (which was not clear when I reserved the car, since I was allowed to select any pick up time). I was transferred for help, and the phone call dropped. I ended up asking the hotel for a ride to the local train station so I could rent a car from another rental company.
4 May 2016
Pros: The vehicle was clean in-and-out. I felt it was reliable / dependable.
The office person was efficient and professional.
I have Dollar on speed-dial. ;-)