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Pros: WHEN WE LANDED WE ONLY HAD 10 MINS TO CATCH THE NEXT PLANE, WE HAD TO RUN ASAP TOWARDS THE NEXT PLANE AND IT WAS FAR.

Cons: GIVE BETTER ROUTES TO CUSTOMERS OR POSSIBLY GIVE THEM BETTER TICKETING SCHEDULES

Pros: Efficient

Cons: Better service, more food options

Pros: Premium Plus seating

Pros: Crew nice. Had the row to myself so room to stretch out and made me feel safer from others germs

Pros: the crew

Cons: nothing

Pros: The movies

Cons: Why are stews so rude.

Pros: The crew was great. Trent was outstanding

Pros: Crew was terrific

Cons: Cabin was a little cool

Pros: All

Cons: N/A

Pros: The movies

Cons: Why are stews so rude.

Pros: Premium Plus seating

Cons: Crew member in first class not polite at all... And there was no food on a 5hr flight even in first class.

Pros: I had a great seat and the crew was very helpful and nice! It went very smoothly, especially considering the circumstances, and we even got there early!

Cons: I accidentally put this in the wrong survey (the PNS-ATL) one but there was a lot of changing of gates and running around before the flight. I understand how hectic this whole situation is though so I don’t blame you all at all and everyone I talked to was very helpful. The app helped a lot too with figuring out where I needed to go

Pros: The crew was polite and professional. Boarding went very smoothly and the flight left on time. Baggage was very quick when we arrived in Seattle as it was already coming out when we arrived in the baggage claim area.

Cons: I would have like to have been offered disinfectant wipes to use on the food tray. Otherwise it was a perfect experience.

Pros: new plane good flight

Cons: seat space

Pros: Amazing crew

Pros: Very friendly crew!

Pros: Felt safe withe the cleanest of the plane

Cons: Price

Pros: The crew was helpful.

Cons: The comfort of the seat could be better.

Pros: Flights were on time

Cons: Seats are more narrow than other airlines.

Cons: Food and drink service

Pros: Seats were very comfortabe

Cons: Food was not great. It took over an hour for the bags to come through at JFK.

Cons: Extremely bad service at the ticket counter. Really disappointed, really disappointed

Pros: The crew was good, not much as it was a red eye, but they were friendly and helpful

Pros: The service and food was great. Plains are new.

Pros: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.

Cons: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.

Pros: Very friendly and accommodating crew.

Pros: Love everything

Cons: None

Pros: Every thing in airplane was wonderful. I would like to recommend this airline to my friends

Cons: You are best .

Pros: Economy was surprisingly comfortable. Boarding and deplaning were very quick.

Cons: Not a ton of movies to choose from. Enough, but less than most domestic US flights.

Pros: Simple check in and boarding, right on time.

Cons: Breakfast could have been better

Pros: The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting.

Cons: The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife.

Cons: Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen.

Pros: Very friendly and accommodating crew.

Pros: Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations.

Pros: Cabin crew were very helpful and polite.

Cons: Food lacked flavor.

Pros: The service and food was great. Plains are new.

Pros: I like the spirit of Christmas in some of the staff.

Cons: Board people by section instead of a madsive line.

Pros: Flight went well and was on time. 2nd best experience for economy seat.

Pros: My seat

Cons: Time check in maybe earlier.

Pros: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.

Cons: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.

Cons: Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL.

Cons: Breakfast could have been better