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(Return)
Airports
Origin
Singapore
S$ 930
only
S$ 930
Destination
New York
S$ 1503
only
S$ 1503
S$ 930
only
S$ 930
Newark
S$ 1004
only
S$ 1004
Mon, 5 Mar
SIN
JFK
34h 40m
Tue, 1 May
JFK
SIN
25h 20m
S$ 930
Trip: 57 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 1669 reviews
Overall
7.3
Boarding
7.2
Comfort
7.1
Crew
7.8
Entertainment
6.6
Food
7.0
MNL
SIN
Excellent 8.0

This time the seats were more comfortable

Nothing

SIN
MNL
Good 6.0

Flight was delayed

HKG
MNL
OK 5.2

Ontime

No inflight entertainment. Very little leg space

MNL
NRT
Excellent 10.0

Service was even better on the second leg of the trip and the leg room and seat were very comfortable.

More new release movies would have been good.

MNL
KUL
Excellent 10.0

On Time. Courteous crew, great service

Comfortable seats, good food, decent wines, inexpensive tickets

Tue, 5 Jun
SIN
JFK
27h 00m
Thu, 14 Jun
JFK
SIN
27h 50m
S$ 930
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4294 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
CSX
Good 6.6

Excellent pilot. Good skills. Steady take-off and landing.

Food on board wasn’t nice at all. The quality of food should be improved and China Southern should take it seriously.

BKK
CAN
Good 7.6

For such a classy airline, they have terrible coffee and tea

LAX
CAN
Mediocre 3.3

2 hour delay caused issues with connecting flights and baggage didn’t make it with me to final destination. Seats were small and the window seat was so far from the window that you could not lean against it

CNS
CAN
Mediocre 2.0

Nothing

Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded

SIN
CAN
Excellent 8.3

Flew Business class from SIN to CAN. Seats were OK, crew was very attentive and eager to please. Food was good.

Seat did not go back as far as I would have liked

Thu, 17 May
SIN
JFK
33h 20m
Sat, 2 Jun
JFK
SIN
25h 50m
S$ 967
Trip: 17 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4599 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
SVO
PVG
Excellent 8.3

Very good seats

Very few movies it the list

BKK
PVG
Excellent 9.0

The staff are very efficient and professional. The food was much better than I expected. We were given pillows and blankets . Bathrooms were clean .

The only issue with CEA was checking in and boarding. It was brutal coming out of Bangkok. I’m not sure if this is the fault of CEA or Bangkok Airport.

CTU
PVG
Mediocre 2.0

This ridiculous airline and it's rude, obnoxious staff in Chengdu made a mockery of my friend and I (two 21 year old American girls traveling alone). We had booked round trip tickets back in October 2017 that included a 1 hour layover in Chengdu first, then a 7 hour layover in Shanghai on our way to Bangkok for a trip in Thailand. That was fine with us. Then all of a sudden it changed to a 6 hour layover in Chengdu then an 18 HOUR layover in Shanghai. We decided to deal with it and get a hotel room in Shanghai, no big deal. After a great trip in Thailand and leaving fine from Bangkok to our first layover in Chengdu, that is where the nightmare started. First off, going through Chengdu customs, I don't know if it is because Americans do not travel through there a lot, but the officers pulled us aside and were passing around our American passports around their staff, taking pictures of them with Iphones before handing us "in-transit" paperwork to fill out. As weird as that was, no one really seemed to speak english and we just wanted to get away from them and get through. When we went to the check in counter, they handed me a boarding pass for our flight at 1:50 that afternoon, but then proceeded to tell my friend that she wasn't on a flight until the next morning at 7 am out of Chengdu and our original connecting flight out of Shanghai at 11:50 the next morning was now at 8 pm for her. What could have been simply fixed like it WAS after calling priceline and our travel agent, the staff at the ticket counter and a representative over the phone made our lives living hell. They barely spoke english and the ones that did were very rude to us, saying that they couldn't help us and put us on the phone with China Eastern. FOR AN HOUR AND A HALF we were on the phone with a representative who was talking us in circles, telling us that there were no available seats on the 1:50 and that he could get her on the next 3:45 out of Chengdu, then put us on hold to come back and say he couldn't only change 1 domestic flight in China, but would have to cancel her flight to NY. When offering to pay to just DO IT and get out of china, he said that if he were to cancel it and take our credit card info, it "may or may not go through" and if it didn't she would be stuck with no flights. When asked how that made any sense, he proceeds to say" Because miss, our system sucks," and other rude things like "Why can't you just keep your flight and meet your friend in NY." then him along with a rude ticket counter guy say that he could help us if we took 5,000 yuan out of the bank and paid them cash. TRYING TO SCAM US. After all this drama a simple call to priceline was able to fix the problem no payment involved, and there WERE available seats on all the flights and a domestic flight could be changed. LYING, SCAMMING, RUDE, individuals. Definitely worth a little more money to take any other airline BUT THIS ONE.

PVG
YVR
Mediocre 2.0

Every time the flight was late

PVG
JFK
Excellent 10.0

Flight attendants very attentive, courteous and professional. Even while children were sleeping during meal distribution. We were offered sandwiches for them to eat later. Phone can now be used in airplane mode. USB charger via screen.

Monitors sometimes turn on. Harder to give rest to eyes when lights turn on all monitors.

Mon, 9 Apr
SIN
EWR
23h 15m
Sun, 15 Apr
EWR
SIN
29h 50m
S$ 1004
Trip: 7 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3953 reviews
Overall
6.5
Boarding
6.7
Comfort
6.4
Crew
6.9
Entertainment
6.0
Food
6.0
PEK
CKG
Mediocre 2.0

I had to stay at Beijing for overnight and took a flight the next day.

PEK
IAH
Excellent 8.0

Crews were polite and helpful

Food was edible but horrible! It makes me doubt this country’s 5000-year history of cuisines.

PEK
JFK
OK 5.6

The style of the pillows and blankets were nice. The pillows were really comfortable and a good size. The taste of the food was okay. I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.

The sealed blanket had white hair as if from an older person. Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid. My companions noticed that the sometimes when he received his food it was still cold in some parts. On my return flight there were a few times my row was skipped for drinks. On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water. The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.

DEL
PEK
Good 7.3

overall it was good; crew was excellent, kept the plane, specially toilet clean throughout.

food selection for vegetarians better movie selection; english in TV documentaries.

PEK
IAD
Mediocre 2.0

The aircraft crew was polite

The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China

Sun, 1 Jul
SIN
JFK
22h 10m
Sat, 7 Jul
JFK
SIN
22h 50m
S$ 1132
Trip: 7 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 2635 reviews
Overall
8.0
Boarding
8.0
Comfort
7.8
Crew
8.3
Entertainment
8.0
Food
7.6
TPE
SFO
Excellent 8.0

Food and transfer is great.

Flight delays.

MNL
TPE
Excellent 8.0

Transfer is excellent.

Flight delays

TPE
JFK
Excellent 10.0

The crew was excellent with services provided. This aircraft was roomier as compared to the first leg of our trip. The flight was excellent and generally very smooth.

DPS
TPE
Excellent 9.6

Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained.

A little bigger seat and a bit more leg room would be nice.

SYD
TPE
Good 7.6

I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others.

Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight.

Wed, 28 Feb
SIN
EWR
30h 49m
Tue, 6 Mar
EWR
SIN
29h 30m
S$ 1255
Trip: 7 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 16166 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.5
Food
7.4
JFK
CDG
Excellent 10.0

The food and the service

EWR
DTW
Mediocre 3.3

I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened.

The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta.

MSP
CZM
Excellent 10.0

Everything went smoothly.

All was good.

ATL
EWR
Excellent 8.6

No LCD screen for entertainment.

PVR
MSP
Good 7.3

They have few movies selection that was good

I like being in a big space faster. And clean good service I

Sun, 25 Mar
SIN
JFK
23h 15m
Sat, 7 Apr
JFK
SIN
41h 20m
S$ 1257
Trip: 14 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 18087 reviews
Overall
8.0
Boarding
7.9
Comfort
7.8
Crew
8.3
Entertainment
8.1
Food
7.9
SFO
IST
Excellent 9.6

The service, food,seats,crew,hot towel, slippers & more.

Nothing. Everything was great!

JFK
IST
Excellent 10.0

Food, service, entertainment, cleanness of the plane

Too many announcements in the beginning of the flight.

IST
SFO
Good 7.3

The flight was on time, the food was good. Nice selection for onboard entertainment. The plane was very clean.

1. The boarding process at Istanbul airport was horrible. No one could speak or understand english. My father was on a wheelchair and he was the last one to be boarded on the plane! There was so much confusion - some people wanted me to go separately from him, others wanted him to walk down the stairs on his own, etc. etc. There were hardly any announcements for people with special needs. Generally they are allowed to board first as they need more time to settle. I could barely find overhead bin space for his stuff. 2. There were several remote controls broken on the plane. A lot of people had to suffer through a non working entertainment screen. 3. One of the hostess was hardly listening to anything I had to say. She seemed to be in so much of a hurry and had a very bad attitude.

IST
IAD
Good 7.6

The food was good and the staff were nice

The seats are very small and extremely discomfort for overseas flight

MIA
IST
Excellent 10.0

Great service and brand new plane!

Thu, 23 Aug
SIN
JFK
35h 40m
Wed, 5 Sep
JFK
SIN
22h 45m
S$ 1284
Trip: 14 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 25 Jun
SIN
EWR
35h 40m
Wed, 4 Jul
EWR
SIN
27h 05m
S$ 1375
Trip: 10 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 10785 reviews
Overall
8.3
Boarding
8.3
Comfort
8.2
Crew
8.5
Entertainment
8.6
Food
8.1
SYD
CHC
Good 7.3

One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines

DXB
DFW
Excellent 9.6

Service, atmosphere

1st food was same as it was from Karachi to Dubai

SYD
CHC
Good 6.0

My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part.

KHI
DXB
Excellent 10.0

Service, atmosphere

LAX
DXB
Mediocre 2.0

Nothing

Super delayed !! Delayed time is longer than flying time. What the heck !!

Fri, 8 Jun
SIN
EWR
32h 30m
Sat, 23 Jun
EWR
SIN
33h 55m
S$ 1399
Trip: 16 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 15476 reviews
Overall
7.5
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.9
SIN
LHR
Good 7.6

Wine fantastic, crew fantastic, comfortable seats in biz on A380. Food selection diabolical

Food was awgul

LHR
MAD
Good 6.0

It was just ok.

Nothing was complimentary.

MAD
LHR
Excellent 10.0

I have to rate British Airways as a 10 out of 10 in almost all categories...comfort of the plane, food and service, boarding, notifications, crew, etc. In particular, the long haul flight from London to Seattle everything was truly top notch!

Their baggage handlers damaged several parts on my checked-in luggage...three zipper pulls and one clasp. What are they doing with the bags? How can they damage so many things in one fell swoop? This is a good quality Atlantic suitcase. Also, on the short flights, in this case Madrid to London, they are now charging for EVERYTHING...even water and coffee. They said it was a new policy as of 1/1/2018.

LHR
LYS
Mediocre 3.3

Safe landing

Was charged 65 pounds for checking one bag. This was a big news to me. BA claims it was because I booked through Kayak. Would not have booked the flight. Luggage cost is almost superior to flight cost. Forced me to check my overhead luggage. Flight was delayed one hour because we had to go back to gate to rebLANCE WEIGHT

ZRH
LHR
Excellent 10.0

Flight was onetime, food on the flight was for purchase but it was vert nice, boarding was onetime and smooth.

Fri, 22 Jun
SIN
LGA
29h 16m
Sun, 1 Jul
LGA
SIN
33h 21m
S$ 1503
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 54764 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
IAD
MUC
Excellent 9.3

United was flexible when I had to change my reservation at the last minute. Good service on board.

IAD
DEN
OK 4.0

Never made it on that flight

LAX
NRT
Good 7.6

Staff was ind and friendly. Generous

Wish there was better food. It was okay.

MUC
IAD
Excellent 9.6

Flexibility in changing reservation at the last minute. Excellent service on board, good food.

DEN
DRO
OK 5.2

They were able to get us on an earlier flight to shorten the 5 hour layover

Thu, 2 Aug
SIN
LGA
35h 30m
Sat, 18 Aug
LGA
SIN
36h 50m
S$ 1601
Trip: 17 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 3142 reviews
Overall
8.1
Boarding
8.2
Comfort
7.7
Crew
8.5
Entertainment
7.9
Food
7.6
SYD
CNS
Excellent 10.0

Excellent

none

LAX
MEL
Excellent 9.6

The salmon entree was top notch. Veggies cooked crisp too. Morning muffin was warm. All very yummy:) Wonderful smiling crew.

The audio headphones had patchy reception. Needed to wiggle the wires.

CBR
PER
OK 5.3

Flight ran on time Cabin staff good

Insufficient leg room for normal sized person Food choice poor Maybe seat backs could be fixed in place (as in the US)

HKG
BNE
Good 7.0

The flight was on time. Crew was pleasant.

The food was terrible.

SYD
MNL
Excellent 10.0

Excellet service. I liked where I seat that was very much appreciated. Its nice to have delightful meal and having bottle of water in seat pocket was a nice thought. Boarding was excelent. It was called section by section. Cabin crew were very friendly and attentive. I always like to fly with Qantas

What I don’t like is always late in boarding... But having said never be late in arrival. Always arrived in time ..

Mon, 4 Jun
SIN
JFK
41h 10m
Sat, 16 Jun
JFK
SIN
22h 45m
S$ 932
Trip: 13 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4294 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
SIN
CAN
Excellent 8.3

Flew Business class from SIN to CAN. Seats were OK, crew was very attentive and eager to please. Food was good.

Seat did not go back as far as I would have liked

CAN
HAK
Excellent 10.0

Fast plane

CAN
CNS
Excellent 8.3

The 3 employees at the counter got together & solved a glitch in our Australia visa that was priventing them from issueing bording pass for our second leg of travel They were outstanding & also unexpectedly we received a hotel respite for our 8 hour layover in Guangzhou! Smiling flight atendents. This is my first travel with China southern On the other hand during 6 wk prior to our trip we were unable to get anybody on the phone to ask Q or reserve a seat. On line charades where like a closed loops ! The price for long haul: Dubai/Guangzhou/cairns could not be beat!!

BKK
CAN
Good 7.6

For such a classy airline, they have terrible coffee and tea

LAX
CAN
Mediocre 3.3

2 hour delay caused issues with connecting flights and baggage didn’t make it with me to final destination. Seats were small and the window seat was so far from the window that you could not lean against it

Tue, 27 Feb
SIN
LGA
25h 40m
Mon, 12 Mar
LGA
SIN
28h 30m
S$ 1907
Trip: 13 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 3174 reviews
Overall
8.8
Boarding
8.9
Comfort
8.6
Crew
9.1
Entertainment
8.4
Food
8.4
KUL
NRT
Excellent 8.0

Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system.

Limited entertainment options for kids.

HND
JFK
Excellent 10.0

Great service by the crew! Excellent food and flight was on time,

Film and movie offerings and music entertainment while on board should be improved with more selections.

ORD
NRT
Excellent 8.6

The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful.

We left late.

MNL
NRT
Excellent 10.0

The crew are so courteous and helpful.

NRT
HNL
Excellent 8.0

Flight attendant didn't mention so well about drink service.

Sat, 2 Jun
SIN
JFK
24h 05m
Sun, 10 Jun
JFK
SIN
32h 10m
S$ 979
Trip: 9 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4599 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
YVR
Mediocre 2.0

Every time the flight was late

PEK
PVG
Excellent 8.0

Food is too sweet ..no salt.

CTU
PVG
Mediocre 2.0

This ridiculous airline and it's rude, obnoxious staff in Chengdu made a mockery of my friend and I (two 21 year old American girls traveling alone). We had booked round trip tickets back in October 2017 that included a 1 hour layover in Chengdu first, then a 7 hour layover in Shanghai on our way to Bangkok for a trip in Thailand. That was fine with us. Then all of a sudden it changed to a 6 hour layover in Chengdu then an 18 HOUR layover in Shanghai. We decided to deal with it and get a hotel room in Shanghai, no big deal. After a great trip in Thailand and leaving fine from Bangkok to our first layover in Chengdu, that is where the nightmare started. First off, going through Chengdu customs, I don't know if it is because Americans do not travel through there a lot, but the officers pulled us aside and were passing around our American passports around their staff, taking pictures of them with Iphones before handing us "in-transit" paperwork to fill out. As weird as that was, no one really seemed to speak english and we just wanted to get away from them and get through. When we went to the check in counter, they handed me a boarding pass for our flight at 1:50 that afternoon, but then proceeded to tell my friend that she wasn't on a flight until the next morning at 7 am out of Chengdu and our original connecting flight out of Shanghai at 11:50 the next morning was now at 8 pm for her. What could have been simply fixed like it WAS after calling priceline and our travel agent, the staff at the ticket counter and a representative over the phone made our lives living hell. They barely spoke english and the ones that did were very rude to us, saying that they couldn't help us and put us on the phone with China Eastern. FOR AN HOUR AND A HALF we were on the phone with a representative who was talking us in circles, telling us that there were no available seats on the 1:50 and that he could get her on the next 3:45 out of Chengdu, then put us on hold to come back and say he couldn't only change 1 domestic flight in China, but would have to cancel her flight to NY. When offering to pay to just DO IT and get out of china, he said that if he were to cancel it and take our credit card info, it "may or may not go through" and if it didn't she would be stuck with no flights. When asked how that made any sense, he proceeds to say" Because miss, our system sucks," and other rude things like "Why can't you just keep your flight and meet your friend in NY." then him along with a rude ticket counter guy say that he could help us if we took 5,000 yuan out of the bank and paid them cash. TRYING TO SCAM US. After all this drama a simple call to priceline was able to fix the problem no payment involved, and there WERE available seats on all the flights and a domestic flight could be changed. LYING, SCAMMING, RUDE, individuals. Definitely worth a little more money to take any other airline BUT THIS ONE.

SVO
PVG
Excellent 8.3

Very good seats

Very few movies it the list

PVG
DEL
Excellent 8.0

Nice crew

Old plane , a bit beat up

Wed, 11 Apr
SIN
JFK
34h 05m
Mon, 16 Apr
JFK
SIN
30h 30m
S$ 983
Trip: 6 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 1669 reviews
Overall
7.3
Boarding
7.2
Comfort
7.1
Crew
7.8
Entertainment
6.6
Food
7.0
MNL
LAX
Good 6.0

The flight crew and seats

The poor communication and control of ground staff during boarding in Manila. Will not use PAL again due to the chaos there. Communication with customers was non existent

MNL
NRT
Excellent 10.0

Service was even better on the second leg of the trip and the leg room and seat were very comfortable.

More new release movies would have been good.

SIN
MNL
Good 6.0

Flight was delayed

MNL
SFO
Excellent 9.0

Great service, lots of movies to watch with free headsets provided, seats reclined even in the economy seats, and flight was fast and smooth

Un-organized boarding with late gate change

MNL
SIN
Excellent 8.0

I was updated ahead of time about the status of my flight.

Fri, 18 May
SIN
EWR
23h 15m
Sun, 3 Jun
EWR
SIN
21h 15m
S$ 1004
Trip: 17 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3953 reviews
Overall
6.5
Boarding
6.7
Comfort
6.4
Crew
6.9
Entertainment
6.0
Food
6.0
PEK
CKG
Mediocre 2.0

I had to stay at Beijing for overnight and took a flight the next day.

DEL
PEK
Good 7.3

overall it was good; crew was excellent, kept the plane, specially toilet clean throughout.

food selection for vegetarians better movie selection; english in TV documentaries.

PEK
FRA
Excellent 10.0

Everything. Air China comfort and service is great. I travel a lot to China and Air China is my first choice.

IAD
PEK
Excellent 10.0

Level of Service

LAX
PEK
OK 4.0

Efficient and friendly staff

Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again

Mon, 4 Jun
SIN
EWR
37h 40m
Sun, 17 Jun
EWR
SIN
29h 50m
S$ 1013
Trip: 14 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3953 reviews
Overall
6.5
Boarding
6.7
Comfort
6.4
Crew
6.9
Entertainment
6.0
Food
6.0
BOM
PEK
Mediocre 2.0

The aircraft crew was nice

The ground staff in Mumbai airport was rude and disrespectful. These people need special training on communication. Very dissapointed, never taking air China again.

IAD
PEK
Excellent 10.0

Level of Service

LAX
PEK
OK 4.0

Efficient and friendly staff

Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again

PEK
SFO
Excellent 10.0

The flight attendants where excellent.

n/a

DEL
PEK
Good 7.3

overall it was good; crew was excellent, kept the plane, specially toilet clean throughout.

food selection for vegetarians better movie selection; english in TV documentaries.

Fri, 1 Jun
SIN
JFK
41h 40m
Sat, 30 Jun
JFK
SIN
25h 00m
S$ 1083
Trip: 30 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4599 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
JFK
Excellent 10.0

Flight attendants very attentive, courteous and professional. Even while children were sleeping during meal distribution. We were offered sandwiches for them to eat later. Phone can now be used in airplane mode. USB charger via screen.

Monitors sometimes turn on. Harder to give rest to eyes when lights turn on all monitors.

CTU
KWL
Excellent 10.0

Airline personnel very helpful. Plane was clean.

Finding China Eastern in very large terminal. Almost no signs in English.

HRB
PEK
Excellent 10.0

As always, I was impressed by the high level of professionalism.

CTU
PVG
Mediocre 2.0

This ridiculous airline and it's rude, obnoxious staff in Chengdu made a mockery of my friend and I (two 21 year old American girls traveling alone). We had booked round trip tickets back in October 2017 that included a 1 hour layover in Chengdu first, then a 7 hour layover in Shanghai on our way to Bangkok for a trip in Thailand. That was fine with us. Then all of a sudden it changed to a 6 hour layover in Chengdu then an 18 HOUR layover in Shanghai. We decided to deal with it and get a hotel room in Shanghai, no big deal. After a great trip in Thailand and leaving fine from Bangkok to our first layover in Chengdu, that is where the nightmare started. First off, going through Chengdu customs, I don't know if it is because Americans do not travel through there a lot, but the officers pulled us aside and were passing around our American passports around their staff, taking pictures of them with Iphones before handing us "in-transit" paperwork to fill out. As weird as that was, no one really seemed to speak english and we just wanted to get away from them and get through. When we went to the check in counter, they handed me a boarding pass for our flight at 1:50 that afternoon, but then proceeded to tell my friend that she wasn't on a flight until the next morning at 7 am out of Chengdu and our original connecting flight out of Shanghai at 11:50 the next morning was now at 8 pm for her. What could have been simply fixed like it WAS after calling priceline and our travel agent, the staff at the ticket counter and a representative over the phone made our lives living hell. They barely spoke english and the ones that did were very rude to us, saying that they couldn't help us and put us on the phone with China Eastern. FOR AN HOUR AND A HALF we were on the phone with a representative who was talking us in circles, telling us that there were no available seats on the 1:50 and that he could get her on the next 3:45 out of Chengdu, then put us on hold to come back and say he couldn't only change 1 domestic flight in China, but would have to cancel her flight to NY. When offering to pay to just DO IT and get out of china, he said that if he were to cancel it and take our credit card info, it "may or may not go through" and if it didn't she would be stuck with no flights. When asked how that made any sense, he proceeds to say" Because miss, our system sucks," and other rude things like "Why can't you just keep your flight and meet your friend in NY." then him along with a rude ticket counter guy say that he could help us if we took 5,000 yuan out of the bank and paid them cash. TRYING TO SCAM US. After all this drama a simple call to priceline was able to fix the problem no payment involved, and there WERE available seats on all the flights and a domestic flight could be changed. LYING, SCAMMING, RUDE, individuals. Definitely worth a little more money to take any other airline BUT THIS ONE.

PEK
PVG
Excellent 8.0

Food is too sweet ..no salt.

Wed, 28 Mar
SIN
EWR
23h 15m
Fri, 6 Apr
EWR
SIN
21h 15m
S$ 1018
Trip: 10 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3953 reviews
Overall
6.5
Boarding
6.7
Comfort
6.4
Crew
6.9
Entertainment
6.0
Food
6.0
PEK
IAD
Mediocre 2.0

The aircraft crew was polite

The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China

IAD
PEK
Excellent 9.0

Friendly staff, great price

No Wi-Fi on plane

DEL
PEK
Good 7.3

overall it was good; crew was excellent, kept the plane, specially toilet clean throughout.

food selection for vegetarians better movie selection; english in TV documentaries.

PEK
JFK
OK 5.6

The style of the pillows and blankets were nice. The pillows were really comfortable and a good size. The taste of the food was okay. I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.

The sealed blanket had white hair as if from an older person. Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid. My companions noticed that the sometimes when he received his food it was still cold in some parts. On my return flight there were a few times my row was skipped for drinks. On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water. The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.

PEK
BKK
Excellent 10.0

Level of Service

Singapore to New York flight information

Flights arrive in New York
Flights depart from Singapore
Flight price S$ 930
Airlines Philippine Airlines, China Southern, China Eastern, Air China, China Airlines, Delta, Turkish Airlines, Emirates, British Airways, United, Qantas Airways, ANA
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