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Pros: Professionalism of the crew.

Cons: My partner and I could not understand much of what flight attendants said in English due to their accent. Mediocre food. When the person in front came back, his seat leaned back and hit my laptop. I felt ignored once when a flight attendant appeared to have asked in Chinese if I need any drink.

Pros: Crew were very nice. Especially Pan (don't know his last name). Food was good, too. I appreciated having movies to watch from the screen on the seat in front of me.

Cons: Too much turbulence! It was quite uncomfortable for a long time. There were not enough comforting announcements from the flight deck to explain it. Crew members need practice in pronouncing English, and louder. Crew volume was too low compared to captain. American movie selection was too limited.

Pros: Super friendly crew.

Cons: Better food, better resolution on the seat monitors.

Pros: very friendly, courteous staff comfortable seat

Cons: check-in process was confusing

Cons: It was a quick and perfect flight.

Pros: Missed our connection flight. Time to close terminal to far away. Ran to gate closed as we got there.

Cons: Spending night in Chicago O'hare airport where we rerouted.

Pros: Nothing

Cons: Plane left an hour late - due to not enough water! American always has some excuse. On an overnight flight where people like to sleep, the pilot shouldn't be making an announcement one and 1/2 hours before landing, waking everyone up! Movie selection is very old.

Cons: Delay

Cons: Couldn't reach airline by phone to change my flight. After several attempts and an hour on hold they disconnected. Website won't help. Air China isn't a reliable airline.

Pros: The flight arrive on time. The airline did all they could to accommodate late passengers and even held back about 10 minutes because of the long lines at customs. Despite holding back they still manage to get us to our destination on time.

Cons: The entertainment was lacking severely however since this was a Sunday morning 7 AM departure most everyone on the plane slept so it was not an issue.

Cons: Flight was delayed, again!

Pros: I booked my business flight through kayak, but looks like kayak is using Flyus.com who’s has a nasty customer service. Even requesting meals cost money. Air China can’t do anything with my flight and are sending me to the kayak.com. I will never again book through kayak and will be reporting this

Cons: Don’t sell services through Flyus.com.

Pros: Perfect

Pros: It was ok...I always find paris-jeddah better than Frankfurt-jeddah (in food service, plane size, entertainment...etc)

Cons: Food level need to improve...The chicken meal was not well prepared, and the chicken needed to be cooked well... flight attendent was nice and switched to a beef meal.

Cons: Online check in was not accessible.

Pros: Meal surprisingly good. Crew friendly, professional, and efficient.

Cons: Small seats 4 abreast--too close for any comfort for transatlantic flight. Would not fly this particular airplane again if possible.

Pros: Crew was nice. No water or basic beverage service

Cons: Water or basic beverage service

Cons: Overbooked flights led to a missed connection resulting in a 12 hour layover

Cons: Very tight seating in the double decker near the rear particularly for a six hour flight. Food and drink were very good and check -in clerk got us on an earlier flight. Only complaint really was the lack of any leg room.

Cons: We waited THREE HOURS just to check our bags; we didn't have time for a meal prior to boarding as a result. Were told in-flight that they should've given us vouchers, and now we'd have to pay for something to eat. Our luggage was lost and took four days to be delivered.

Pros: I booked my business flight through kayak, but looks like kayak is using Flyus.com who’s has a nasty customer service. Even requesting meals cost money. Air China can’t do anything with my flight and are sending me to the kayak.com. I will never again book through kayak and will be reporting this

Cons: Don’t sell services through Flyus.com.

Pros: nothing

Cons: the food is simply awful... the lock to my luggage was removed and they didn't leave any notice of inspection

Cons: Need better movie options

Pros: The seats were super uncomfortable lame service

Cons: Everything bad hygiene dirty seats and airplane

Pros: I finally got to where I needed to be.

Cons: Try be get there on time and not have to delay from original schedule for 5 hours.

Pros: Great crew and clean new plane

Cons: The food is a bit “unique” and entertainment options Movies are a bit outdated

Pros: very friendly, courteous staff comfortable seat

Cons: check-in process was confusing

Cons: Horrible experience of sitting on the tarmac for more than four hours with no air conditioning in New York on a 95 degree day. I thought I would die. There seemed to be no concern among the crew for our extreme discomfort.

Pros: Crew was super nice. The flight was so easy and cheap.

Cons: Better resolution for the monitors on the Air China screens.

Pros: Super friendly crew.

Cons: Better food, better resolution on the seat monitors.

Pros: Air China Staff in Malpensa Milan are amazing. Friendly and helpful. Can’t emphasise this enough

Cons: got crushed here at airport. There was a lot of people here at 5am. No one was at the ticket counter and all check-ins were automated. So no staff available at ticket counter. The auto system didn’t recognize my passport with the ticket. Then I had to go to duty manager who was not helpful.

Pros: The Crew was Awesome

Pros: Good staff and very helpful

Cons: Not much variety of food in a long flight

Pros: Good boarding procedure. Attentive crew and good quality food even in Economy. Entertainment options were very good.

Cons: Seats were tight but the seat pitch was decent. WiFi available but very expensive.

Pros: Nice flight, nice crew, night food and nice on board equipment.

Cons: No air bridge from Gate 213, It takes transfer bus to Gate 554. It is uncomfort under such hot and humid weather condition.

Pros: Great crew.

Cons: More food choices, but what we had was good.

Pros: Crew is always friendly

Cons: Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is.

Pros: Crew was amazing.

Cons: Aircraft was too warm. Needed more air!

Cons: Everything is ok

Cons: The flight is cancelled and nobody had notified us. I only find out when I went to airport. No good

Pros: 拿不到行李，需要等下一班飞机

Cons: 拿不到行李，需要等待下一班飞机

Pros: Great crew and clean new plane

Cons: The food is a bit “unique” and entertainment options Movies are a bit outdated

Pros: Good movie selection, good meals and great crew

Cons: Next time I will book early to get the business class

Pros: the crew was professional and efficient on board the plane.

Cons: seat space was tight. it was hard to get comfortable

Pros: Was pleasantly upgraded from Economy to Business.

Cons: On board crew provided poor services and lacked proper training. Overall, the crew were hostile toward passengers and did not provide proper services of cleaning the trays or providing adequate beverages during flight

Pros: Amazing crew.

Pros: Nothing

Cons: Lost our bags twice and 19 hr flight became 31 hours to get to our destination. Now return flight is already delayed 1 1/2 hours

Pros: very friendly, courteous staff comfortable seat

Cons: check-in process was confusing

Pros: The seats were super uncomfortable lame service

Cons: Everything bad hygiene dirty seats and airplane

Pros: Crew were very nice. Especially Pan (don't know his last name). Food was good, too. I appreciated having movies to watch from the screen on the seat in front of me.

Cons: Too much turbulence! It was quite uncomfortable for a long time. There were not enough comforting announcements from the flight deck to explain it. Crew members need practice in pronouncing English, and louder. Crew volume was too low compared to captain. American movie selection was too limited.

Pros: Crew was super nice. The flight was so easy and cheap.

Cons: Better resolution for the monitors on the Air China screens.

Pros: nothing

Cons: the food is simply awful... the lock to my luggage was removed and they didn't leave any notice of inspection

Pros: The kind crew

Cons: Same meal three times in a row. The flight had to return three hours into the flight. I would like a refund

Pros: Kind staff

Cons: Same meal three times in a row. Plane had to turn around 4 hours into the flight. I would like a refund.

Pros: The seats were super uncomfortable lame service

Cons: Everything bad hygiene dirty seats and airplane

Pros: Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them.

Cons: Entertainment/movie was nil. No personal entertainment screen.

Pros: Crew members, especially Cooper Pan, were excellent, friendly, thorough, accommodating. I felt like a special customer on this flight! Food was very good, and I appreciated the options of different meals. Also very little turbulence. Thank you, Air China!