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Cons: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."

Pros: "Nothing to complaint. Excellent airline nowadays"

Cons: "Very good airline except for the fact that the staff at Narita airport."

Pros: "Wonderful crew"

Pros: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"

Pros: "they assisted my aunt very well all through out her flight"

Cons: "Air on the plane was stuffy"

Cons: "Check in and apps stuck in 80'"

Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"

Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."

Cons: "Flight attendants"

Pros: "Service was excellent. Premium economy seats well worth the few extra $$."

Pros: "The food the service and the staff"

Pros: "The food the service and flight was great"

Cons: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."

Pros: "Easily upgrade to premium economy class"
Cons: "Some staff lack of basic english"

Pros: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Cons: "in-flight Wifi is not working"

Pros: "It was very good no prO lens at all:)"

Pros: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Cons: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."

Pros: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Cons: "No entertainment systems."

Pros: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Cons: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"

Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."

Cons: "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."

Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."

Cons: "Double standard"

Pros: "So cramped. Very uncomfortable flight."

Pros: "Great service."

Pros: "I got an upgrade!"

Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."

Pros: "Superb services!"
Cons: "I don't think there's anything I didn't like during my journey"

Pros: "Nothing"
Cons: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"

Cons: "Great airline great service. Haihly recommended"

Pros: "The friendliness of the crew and the comfort of the seat + size of the screen"
Cons: "Possibly more food options could of been better, only had western or Japanese option"

Pros: "Simply excellent !!!"

Pros: "Comfort"
Cons: "Food can be better."

Cons: "Why does the shorter of the two flights have more comfortable seats?"

Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."

Pros: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Cons: "No food offered, not even a biscuit, only very basic drink selection."

Cons: "Leg room"

Cons: "Leg room"

Pros: "Friendly and respectful staff, great meals, tasty!"

Pros: "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
Cons: "Food was not the worst but not so great"

Pros: "Everything bad"
Cons: "Bad customer service, I don't speak English good , can't understand them jet blue"

Pros: "The food, the movies and games were really great. There should be more games, though."
Cons: "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."

Pros: "Very good premium economy seats and airline service was excellent - highly recommended"

Pros: "on time and excellent service"
Cons: "a bumpy ride compared to our flight from NY to Japan"

Pros: "Good service, good food. On time arrival. Comfortable seats. Great airline."

Pros: "Staff was great and plane was clean"

Pros: "I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop"
Cons: "The service was so so and food was lousy"

Pros: "The simplicity."
Cons: "A closer gate. Some inflight food."

Pros: "Crew service is good!"
Cons: "The seat is really cramp and tight!!"

Pros: "Crew service is excellent!"
Cons: "The seat is really cramp and tight!"

Pros: "The crew took care of us during a strange virus affected flight."

Pros: "crewe were excellent"
Cons: "nothing !"

Cons: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."

Pros: "Yes"
Cons: "Nothing."

Pros: "Food is bland, boring. Entertainment contents are limited and old movies"
Cons: "As mentioned above, more new selections of movies. Better taste and quality of food, please."

Pros: "Comfort as usual"
Cons: "No idea"

Cons: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"

Pros: "There was a lot of leg room and updated features. Also the candy they gave out was good."
Cons: "The food was not to my liking,"

Pros: "Great customer experience is what look for in any service, ANA delivers this in abundance."

Cons: "Lousy food taste bland out of date movies"

Cons: "Food was really unpleasant and entertainment all out of date movies"

Cons: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"

Cons: "12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight."

Pros: "Thoughtfulness, professionalism, patience and a lot of love put into the service."

Pros: "Overall the flight met expectations for service, comfort and food."
Cons: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."

Pros: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."

Pros: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Cons: "Movies and musics more variables from all over the world."

Pros: "ANA is always efficient and polite."
Cons: "Just drinks no snacks on this flight"

Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."

Pros: "That it didn’t crash"
Cons: "It was very delayed and then the luggage still hasn’t come out"

Pros: "The crews' smile and politeness were excellent."
Cons: "The line was way long to check in at the Narita International Airport."

Pros: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."

Pros: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Cons: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."

Pros: "Typical ANA quality. Bumpy flight but handled very well."
Cons: "Nothing in particular."

Pros: "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
Cons: "So far there was nothing that I didn't like. The food was good and the airplane was clean."

Pros: "Everything was as I paid for. All the planes left on time. No issues."
Cons: "What can you expect in economy?"

Pros: "Excellent legroom. Very polite staff."
Cons: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."

Pros: "Food"
Cons: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."

Pros: "Very efficient, friendly and helpful staff"
Cons: "Food was gross."

Pros: "Very efficient"
Cons: "Food was not good"

Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"

Pros: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Cons: "In flight meal could be improved"

Pros: "service"
Cons: "food"

Pros: "Food and Sitting Space"
Cons: "Nothing"

Pros: "Food"
Cons: "Sitting space"

Pros: "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
Cons: "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."

Cons: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"

Pros: "Shortest duration"

Pros: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"

Pros: "Crew onboard and in Brussels where very nice and efficient."
Cons: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."

Pros: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Cons: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"

Pros: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Cons: "The in seat entertainment was a bit clunky"

Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"

Pros: "Food and entertainment is great."
Cons: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"

Cons: "Width of the seat for me was bit tight when in a flat bed position."

Pros: "The leg space and the comfortable chair"
Cons: "The crew they hardly speak English but its ok"

Pros: "Very nice plane, enough room, didn't feel cramped"
Cons: "Had to switch gates 2 times"

Cons: "Everything was excellent. Left Bangkok on time and arrived slightly early but that’s good. Food was excellent and the staff were very helpful and friendly"

Pros: "."
Cons: "."

Pros: "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
Cons: "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"

Pros: "Really happy as had a exit seat so lots of leg room"

Pros: "I loved all the free food, even on short-haul flights!"
Cons: "N/A"

Pros: "Flight was what I had expected."
Cons: "Yet another delay, so departure as per schedule would have been good."

Pros: "The crew was very warm hearted to offer small toys to my 3-yr old niece to comfort him during the flight."
Cons: "The meal was a bit disappointed for it is only sandwich with cold chicken meat... not even offer hot food option especially for kids/elderly."

Pros: "EVA airways seem to have gone out of their way today as the cabin crew service was excellent. Not one issue or complaint. The flight left on tine and was almost early into Heathrow apart from air traffic delay"

Pros: "Hello Kitty themes"
Cons: "Coffee served diluted ."

Pros: "Staff. Entertainment."
Cons: "Food was average. Space small. But economy always is."

Pros: "Never flew with them before. Was better than expected. Very nice!"

Cons: "It took 1 hour for checking in in CDG 1 terminal. I missed the next light because of the delayed take off. And they change my ticket to Thai airways which is the fastest from Taipei to next destination."

Pros: "People were lovely and efficient"
Cons: "Seats were pretty ordinary"

Pros: "The food and drink."
Cons: "Being asked by a precocious young flight attendant if I was drunk. Demeaning and condescending. Luckily this was not within earshot of other passengers. I don't normally require politeness, but I don't expect rudeness either."

Pros: "Amazing food, comfy seats and good entertainments system"

Pros: "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
Cons: "Can't think of anything. Trip was pretty nice."

Pros: "Was quite nice for a two hour flight. They gave us a free meal again."
Cons: "Nothing I didn't like."

Pros: "Movie on board is good"
Cons: "Food not so nice"

Pros: "Food is good"

Pros: "Everything is perfect"

Pros: "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"

Pros: "service on time and great staff"
Cons: "all good"

Pros: "nothing"
Cons: "the food was a shame"

Pros: "Nice new 777 planes on all international routes, food was above average, crew friendly and attentive. This is the first time I give an airline overall 5 stars!"
Cons: "Nothing, this flight was really good"

Pros: "Crew were polite on boarding, and throughout flight when seen then"
Cons: "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"

Pros: "The service is good!!!"

Pros: "Pros: Multiple vegetarian options (Oriental option was very good) Metal utensils Thick blanket USB outlet for each seat Multiple serves of water throughout the flight Receptionists were nice Multiple amenities in the restrooms"
Cons: "Cons: Restless flight attendants (got stepped on the foot and no apologies) Flight attendants' English abilities were questionable (when I asked for a drink, they said "wait a moment" without further explanation. I think what they meant to say was "I don't have that on the cart right now, it will be delivered later." This happened multiple times, but one time I didn't even get any response. But then again, all they said was "you need to wait" in Chinese also so maybe they are just not polite in general) They could have had better movie selections Both flights were delayed"

Pros: "The service and Flight staff were superb! The food was pretty good too considering. Thanks!"

Pros: "Friendly and professional crew"
Cons: "Lack of USB ports"

Pros: "I like overall!"
Cons: "Nothing!!!"

Pros: "The crew The time of the flights"
Cons: "Food options were narrow Online seat selection wqs not allowed"

Pros: "I liked the ease of use for the entertainment system."
Cons: "2 things. 1. The eggs on the breakfast just didn't taste good. 2. The seats were comfortable for about half the flight. After that, it wasn't the most comfortable. I am a little larger than most of the flyers (6'3"). but, my wife said the same thing."

Pros: "Fast service"
Cons: "None"

Pros: "From phone customer service and ground staff to flight attendants, service is among the top. Accommodating requests for special seat. Also crew actively monitors the condition of the lavatories and keep them clean."
Cons: "The food is just ok. Compared to Japan Airlines and Cathay Pacific, their food is less exciting. Very stingy with wine (half of a mini plastic cup and takes another round before refill). Those who are on carb free diet should make a special request prior to travel as their food is very heavy on carb and light on protein."

Pros: "They make 15+ hours of flying feel incredibly comfortable."
Cons: "No complaints!"

Pros: "Seats are comfortable and the crew was friendly."
Cons: "No meal choice."

Pros: "Everything was wonderful. People were nice, friendly, patient, and overall just lovely. The flight was very smooth and the space was reasonable and better than comparable airlines in the same class. I always fly Eva."
Cons: "Nothing. Everything is great"

Pros: "Attentive and professional flight staff, decent in-flight entertainment. Airplanes themselves, modern and very clean."
Cons: "N/A"

Pros: "Great customer service, amenities and comfortable flight."

Cons: "I don't like to connect flights between the different airlines in one trip. I had to change the terminals between terminal 1 to terminal 5 at JHK Airport. It was too confusing."

Cons: "It seems that not enough refreshment being served for a flight starting from home port."

Cons: "Food options & giveaways for kids we're not the best. Had better ones with other airlines."

Pros: "Responsive flight attendants to requests for water, drinks, snacks. Great movie selections. Clean washrooms."
Cons: "Online reservation has no low salt option. Congee was too salty."

Cons: "I thought the quality of the food was better on my flight from New York to Taipei, but breakfast was delicious on both trips."

Pros: "blankets and pillows provided three meals nice customer service staff members spacious"

Pros: "Great Service by the Crew! Very very cordial and accommodating. Seats are 3-3-3, and very comfortable. Food tastes great."
Cons: "The IFE didn't have much variety, got bored after the first leg of the journey."

Pros: "Service was great but would have prefered more drink choices. The food cart came around on a schedule. Attendents were friendly and helpful."
Cons: "I would have preferred to have been offered more drinks. The meal was as good as could be expected."

Pros: "Everything is excellent from flight to cruise to ground staff"

Pros: "Everything"
Cons: "Passengers w/terrible manners such as picking nose, using teeth sticks, gases......."

Pros: "smooth quiet, ,,, good facilities, crew is superior in every way, You do have complainers on this site,, with 374 people on board you have to allow for time ,, show some allowance for the crew, Service is not terrible, its good to very good ... airlines are not perfect situations one has to allow for that. Your staff is excellent -period,,!!! Its , hard to find better help , all,,, very professional, caring--, fast, great to work with such as over head, retrials, snacks, etc!! Thank you for a good overall experience !! John Carlisle NYC and Connecticut ."
Cons: "more vegetarian meals on an Asian flight would be smarter, as Asians are not meat mongers like us caucasians. The quality of food served is much above average airline food,,, you have a good vendor ,, much appreciated,, thank you . The cabin is cold more blankets ( I had none) most of us had nothing to keep us warm. thank you EVA for allowing us to comment, overall ,,you are fantastic !! John C."

Pros: "Return flight from Singapore to DC via Tokyo was more pleasant. The stewardesses were more service oriented."

Pros: "The 787-900 used is a great aircraft from passenger comfort and the overhead bins can take all your carryon bags."
Cons: "Our flight used a remote gate - so we had take a bus to the plane... therefore had to drag our carryon up and into the bus... then up the staircase into the aircraft.. it also made us :30 late departing"

Pros: "they good service. i like it!!"
Cons: "good"

Pros: "The crews so nice ."
Cons: "Need better Entertainment . Do not have many choice ."

Pros: "The crew were very attentive and helpful"
Cons: "A few more movie options"

Pros: "Food was excellent and flight crew were really nice,"

Pros: "The crew were attentive yet not invasive and spoke excellent English"
Cons: "I wish ANA few to Denver!"

Pros: "Great crew, food, comfortable flight."

Pros: "Good!"
Cons: "Every thing was good !"

Cons: "Very good"

Pros: "The staff was very friendly and helpful!"
Cons: "The food was okay... Felt like there wasn’t a huge variety of movies."

Pros: "Food and services are great!"

Cons: "Flight was with asiana"

Pros: "Food and services"

Pros: "That we landed but even that felt unstable."
Cons: "No air-conditioning, horrible ripping seats, entertainment system from the 1980s, plane felt like it was falling apart."

Pros: "Food were good, I got Japanese meal. Another choose was Thai style coconuts curry. Crews are nice and kind."
Cons: "Flight floating too much make me and other people sick. The economy class seats were too narrowed and packed with neighbors. TV monitors were really small and attached headphone was low quality (better to have your own headphone but I have mine was Bluetooth wasn’t useable)"

Pros: "Meet and greet you will a smile. Everyone is extremely very helpful. Staffs make all neccessary arrangements to accommodate you and you have nothing to worry for your trip."
Cons: "The major thing I didn't like about it is why I did not choose ANA airline for all my foreign trip. This is the best service that I have ever received from a foreign airline. United, Delta, Southwest, Continental, US Air all should learn from ANA airline."

Cons: "Cramped. TV did not work. Stuffy. More than 50 min on the runway and in line to take off."

Pros: "ANA still offered the same food service and drinks as a long international flight. The in-flight entertainment is fantastic, always loaded with new movies to watch."
Cons: "It was a very late flight (past 1am local time), and everyone is woken up for food service and forced to raise the seat. Even if your seat is up and you sleep, the lights are fully brightened and it's impossible to sleep. The seats on ANA in economy are very narrow."

Pros: "Was served food on the flight. The crew was very friendly."
Cons: "While not technically the airline's fault, I had connected from a 12+ hour flight and wanted to nap, but was woken up for food service."

Cons: "Nothing"

Pros: "Friendly crew, the food is very good."

Cons: "Too many announcements interrupting your movies."

Pros: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile."

Cons: "There was a laungue issue with flight attendants ."

Pros: "Flight delayed on approach, but they didn't tell us why."
Cons: "My kid's entertainment screen stopped working towards the end of the flight, which was really annoying. The seats were really uncomfortable; I usually sleep fine on planes but this one left me with a really sore neck. The attendants skipped our section during the beverage service... All around a bunch of small annoyances."

Pros: "Outstanding customer service and tasty food."
Cons: "Was surprised to see how old the plane was, and felt the movie selection was poor. Furthermore, there was no difference from our arrival flight on 12/3 and our departure on 12/17. Hard to pass the time when you have ~30 hours in the air."

Pros: "The staff are very nice."
Cons: "The economy seats"

Pros: "Departed and arrived on-time, great service and food, clean and comfortable cabin."

Pros: "Friendly, helpful crew. Great selection of food and drinks"
Cons: "Probably one of the most uncomfortable seat I've ever had considering I'm small and flexible. Space was really tight and I was sandwiched by two bigger people as well. Escaping the plane after 7 hours in that seat was quite a joy..."

Pros: "Attentive and polite staff. Comfortable planes. On time flights."
Cons: "Nothing"

Pros: "more new movie will be better"

Pros: "Staff moved me closer to the exit as I had a tight connection. ANA will always do their best to accommodate if possible."
Cons: "Movie choices were not my favorites. Too many superhero movies and not enough classics."

Pros: "Was a smooth flight, good flight crew. Tasty food too"

Pros: "Very nice staff"
Cons: "very late taking off once boarded"

Pros: "The crew was amazing. I was in an exit row and watched them prep meals. So hard working, efficientl, and smooth teamwork!"
Cons: "The flight was delayed... But that was the fault of the weather."

Pros: "the crew was very nice."
Cons: "kosher food was not eatable at all. was cooked few years back. the video was not good as well. chairs is not comfort"

Cons: "Good food and clean toilet rooms."

Pros: "I would definitely fly with them again, they went above and beyond in customer service. super friendly and helpful. Very attentive to your needs, the stewardess walks down the aisle every ten minutes to check on you. We flew coach, the seats were a bit small but comfortable enough, and my biggest 'complaint' is that there was nowhere to plug in your phone during the flight. Maybe I've been spoiled on all the new planes lately, but I had grown accustomed to being able to charge my electronics on the plane. Other than that, amazing experience :)"
Cons: "Wasn't able to plug in my electronics to charge during the flight."

Pros: "real cutlery"
Cons: "They closed the curtain and wouldn't let anyone in economy deboard until business class was off the plane. That was offensive and annoying. Some stupid woman struggling with Victoria's Secrets bags held us all up because she is either wealthy or a corporate hack?"

Pros: "Food was really fantastic, crew was very friendly, smooth flight"
Cons: "there was a screaming child for an incredibly long time but not sure that the airline/staff can do anything about that"

Pros: "Crew are prompt and courteous. Food are well prepared"

Pros: "Nice flight attendence"
Cons: "Old plane... too hot"

Cons: "After taking the dreamliner across the Pacific, this airplane seems so outdated in many ways. The personal TV screen is all blurred that watching anything is like dreaming: couldn't really see clear at all."

Pros: "The seats on the Honolulu to Narita leg were very good, and the food was excellent."

Pros: "We delayed take off ended up over an hour later than the original time."

Pros: "The crew was polite The flights were on time"
Cons: "The foods on ANA used to taste better. ANA can improve on the food taste"

Cons: "Seat was a little small"

Pros: "Very nice and accommodating!"
Cons: "Food was ok - not the best"

Pros: "The crew and organization are exceptional and full of smiles at all times."
Cons: "Seats are not comfortable for long travel. Very bumpy flight for extended periods of time."

Pros: "no"
Cons: "respect"

Pros: "Yes"

Pros: "attentive crew. comfortable seating. good food options"

Pros: "Perfect"

Cons: "Food"

Pros: "Everything normal as expected on an economy class nothing special."
Cons: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."

Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."

Cons: "Mu luggage got broken"

Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Pros: "Great service & very comfortable lie flat business class seat for this red eye flight."

Pros: "Very efficient and comfortable flight."
Cons: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"

Cons: "Entertainment on the Boeing 777 suffered from access problems"

Pros: "Plenty legroom with Qatar. Food good."
Cons: "Everything good as usual"

Pros: "Seat where comfortable and thank needed more leg space"
Cons: "Good was poor bcz going and back was same menu of choice of food."

Pros: "Liked comfort and srvice"
Cons: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"

Pros: "Everything ,good service ,friendly crew affordable rates"
Cons: "Nothing"

Pros: "Everything"
Cons: "Nothing"

Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"

Pros: "Good service/Crew food quality and choice good."
Cons: "Need more choice of British TV Programmes rather than American"

Pros: "Everything"
Cons: "Nothing"

Pros: "Good attention from cabin crew and good food"

Pros: "Crew were very helpful and courteous"

Cons: "Did not make this flight. How can I confirm that my ticket is still valid for the return trip?"

Pros: "Faultless as per usual QA flights"

Pros: "Qatae Airways is second to non as always"

Pros: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Cons: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."

Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."

Pros: "Food crew and entertainment were all good thanks"
Cons: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"

Pros: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Cons: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."

Pros: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Cons: "nothing"

Pros: "comfortable seats good service"
Cons: "nothing"

Pros: "quick eficient"
Cons: "long flight"

Pros: "Never spending too long waiting for anything."
Cons: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."

Pros: "Cabin crews were politie"
Cons: "Waiting area outside gate was crowded and slow service, plane take off was delayed Plane wasnt clean enough food wasnt good taste horrible"

Cons: "Wrost app I don’t advise any one use it cause"

Pros: "Food was good. Quick response to call"
Cons: "Toilet wasnt clean enough. Not offered water regularly"

Pros: "Good leg room. Food was best airline food I've ever had....... By far"
Cons: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"

Pros: "Need to give people cheap access to wifi"

Cons: "As above"

Pros: "Good service but need to improve food quality and quantity."

Pros: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Cons: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"

Cons: "Nothing disposable about the airline but booling process gave me a headace"

Cons: "Same as above"

Cons: "The online check in system was down so we all had to line up to check in."

Cons: "The online check in system was down so we all had to line up to check in."

Pros: "The staff are outstanding! Friendly, helpful and accommodating."
Cons: "Poor choice of movies. Their 'world' movies should have subtitles"

Pros: "the flight was comfortable"

Pros: "We enjoyed the comfort, food , staff and entertainment."
Cons: "The queuing for check-in, luggage control and plane boarding was much too long, 1 1/2 hrs +. The online check-in couldn't be used."

Cons: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"

Pros: "Everything, great airlineevrething"