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The crew from China Eastern on the plane not too friendly. Not even "thank you", " please", "you are welcome ". Food not so good. Not enough choices.

Fast-tracked us through Shanghai airport with a personal handler for a tight connection. He knew all the back routes and which border agent could put us first in line. No problem even though connection was boarding as we were disembarking arrival flight. Lounge at JFK superb.

No control over air con vents at seat. Plane uncomfortably stuffy for us...asked to turn down temp and they did for awhile.

The food

It was very unorganized & when asking for information the staff members of China eastern were unhelpful & unreliable & Very UNORGANIZED!

Great value! This was my first time on China Eastern and was apprehensive because of numerous negative reviews I have read about them. Boy, was I very pleasantly surprised. I travelled from Honolulu to Manila with a stopover in Shanghai. The pleasant experience started with the ground crew in Honolulu. Very friendly and helpful unlike experiences I have had with other airlines there. The flight crew was also very good — respectful and helpful in spite of the limited English. The flight left the gate 5 minutes before scheduled departure. I rated the food and entertainment 3-stars not as a negative, but because it was ordinary — I did not expect anything better than that because the price was very cheap. A couple of observations: (1) in spite of a nearly full flight, there was plenty of overhead space — could it have something to do with their luggage policies? and, (2) very efficient boarding — boarding by seating zones rather than frequent flyer status. I saw a lot of calm and no aggressive behavior. Just overall pleasantly surprised.

comfort level, movie selection on a long flight, and the Flight Attendants were very kind and helpful. Always a lot of legroom

Need food to take with medication they served us one meal at the very start hen the next SEVEN hours later and had nothing available in between I asked three times for medical purposes before Rhett went to first class for a freezing cold piece of bread.

The crew was exceptionally attentive. The plane is comfortable and all staff professional and polite.

Boarding was chaotic but once on plane it went smoothly/

Great flight and awesome views.

My bags are still not with me, I have filed a report and sent an email to China Southern. Not sure what to do next, i have nothing to wear.

Well, the aircraft doesn’t have TV at the back of each seat.

Hostesses are well trained ans hospitable . Landing was very smooth

Taxing upon leaving Beijing took long time ! Delayed the departure !

Nice plane

Constant and substantial changes to their schedule, Ticketing gave me wrong seat, Flight attendant argued about seating for a Long time and then gave me the seat that I requested. Food was absolutely terrible ! Beijing airport was very dirty and disorganized Will not fly with them again – too many problems.

The service was good. The aircraft was an old aircraft and noisy.

Aircraft was old and noisy.

Flight was on time, flight attendants were great, food was good, flight was comfortable.

Turkish Airlines always has decent food and entertainment.

An hour late with no apologies. And seats are so small, the people sitting next to me were so large that I didn’t have enough room.

Good service everywhere

there are a lot of movie

children!!

Screen too far from seat in business class.

Boarding delay in MNL but still arrived in LAX on-time.

Problems with the inflight myPal system; No sound. Informed the flight attendants and they tried to reboot the system/ provide new headphones... still no sound. My wife and daughter had same issue with their unit.

Getting onboard

Being in a cramped seat for 4 hours and I’m 6’2” with disabilities and I can not get no accommodations from your airline

It was Xiamen airlines again so bad

Flight attendants were super.

Delta is just another cattle car

Nothing other than it was over quickly.

Seat did not recline at all.

Everything from the check-in to the landing was great. We were well informed about what was going on with out luggage (we were on a regional flight) and the assortment of free snacks were superb! I guess I'll be a returning customer

I was expecting some form of entertainment (radio, overhead monitor, etc) on the CRJ700. But it really don't take away from the experience since T-Mobile partnered with the Wi-Fi service and I received a free hour of Wi-Fi!

Great flight ... food better than average, but movie selections were terrible

Movies bad selection.

Clean and efficient. Catered to our needs. Definitely would travel them again.

Flight delayed. Food was just ok.

Many options in entertainment pkg Food very tasty, many offerings of water by in-flight cree

Leg room cramped It would be nice if coughing passengers were offered a mask and throat lozenges

I like the food. And also the great crew! very nice and always smiling. I didn't get bored because of the entertainment and they're always serving food all throughout the flight! I'll definitely fly with EVA again.

I was not able to travel because of the volcano eruptions threats in Bali. Tried to cancel and get credit for the trip no one was able to help. Insurance wouldn’t cover because apparently volcanoes are not considered natural disasters. Tried to call eastern China airlines no one would pick up the phone. Soooooo there you go I don’t think there’s anything you guys can do to make happy again.

Cheap.

The crew from China Eastern on the plane not too friendly. Not even "thank you", " please", "you are welcome ". Food not so good. Not enough choices.

Poor movie selection

Fast-tracked us through Shanghai airport with a personal handler for a tight connection. He knew all the back routes and which border agent could put us first in line. No problem even though connection was boarding as we were disembarking arrival flight. Lounge at JFK superb.

No control over air con vents at seat. Plane uncomfortably stuffy for us...asked to turn down temp and they did for awhile.

I was already on the airport and about to check in early, so they didn't let me check in because I forgot to put my middle name on reservation. I tried to call kayak and nobody is answering, I also called priceline and they couldn't do anything. They said I have to cancel everything then rebook a new one. So I ended up paying $1300!!! for a new flight and in addition to that I have a penalty of $200!!! For my original flight cost of only $600. And my companion who has the same flight as me didn't take her flight because the agent in Air china said that we could rebook her flight without charge and for the same price. So we ended up paying $1300 for her as well plus again the $200 penalty. So we lost $3000 for just the 2 of us!! I will never fly air china again! Worst day ever!

The service was good. The aircraft was an old aircraft and noisy.

Aircraft was old and noisy.

Crew, hostesses, attitude, arriving earlier

The international flight delayed 30 min, so will miss the 4pm connected flight, but air china didn’t put us in the connected flight right after the 4pm flight, which was the 6pm flight, instead they assigned us to the 8pm one and made the overall delay 4 hours. This is not nice.

Need food to take with medication they served us one meal at the very start hen the next SEVEN hours later and had nothing available in between I asked three times for medical purposes before Rhett went to first class for a freezing cold piece of bread.

Great space. Easy to get on and off plane.

Movie/media monitor did not work. Selection of movies and audio were very limited Takeoff very shaky cabin- scary

Awesome experience! Great flight and plane.

Just a hazy start because of JFK could not give me a boarding pass.

The crew was exceptionally attentive. The plane is comfortable and all staff professional and polite.

Boarding was chaotic but once on plane it went smoothly/

Nice plane

Constant and substantial changes to their schedule, Ticketing gave me wrong seat, Flight attendant argued about seating for a Long time and then gave me the seat that I requested. Food was absolutely terrible ! Beijing airport was very dirty and disorganized Will not fly with them again – too many problems.

Well, the aircraft doesn’t have TV at the back of each seat.

Price price and price!

Food! Horrible in one word. Shanghai connection is too long and wastes a page in my passport: why should I pass the security and passport checks only to turn around and fly away? Clearly this can be improved so that the transit passengers can transit without customs

They have taken care of me like no other airlines do this days, always with a smile, lots of movies to watch from all over the world

Miss the flight because of the delayed flight from hcm. Have to wait 15hrs to the next one, bad condition while waiting

Great flight and awesome views.

My bags are still not with me, I have filed a report and sent an email to China Southern. Not sure what to do next, i have nothing to wear.

The Flight Attendants were very kind and helpful. always a lot of legroom!!

Didn't have individual TV screens on this route

Excellent flight experience and value. Crew was exceptional and professionally friendly.

Long had no vegetarian choices other than snacks.

Poor movie selection

The food

It was very unorganized & when asking for information the staff members of China eastern were unhelpful & unreliable & Very UNORGANIZED!

Cheap.

The crew from China Eastern on the plane not too friendly. Not even "thank you", " please", "you are welcome ". Food not so good. Not enough choices.

Safe flight, on time departure and arrival.

No entertainment system. Seats very uncomfortable for 1st class red eye flight.

The service was good. The aircraft was an old aircraft and noisy.

Aircraft was old and noisy.

Nice plane

Constant and substantial changes to their schedule, Ticketing gave me wrong seat, Flight attendant argued about seating for a Long time and then gave me the seat that I requested. Food was absolutely terrible ! Beijing airport was very dirty and disorganized Will not fly with them again – too many problems.

Well, the aircraft doesn’t have TV at the back of each seat.

Nothing!

I was already on the airport and about to check in early, so they didn't let me check in because I forgot to put my middle name on reservation. I tried to call kayak and nobody is answering, I also called priceline and they couldn't do anything. They said I have to cancel everything then rebook a new one. So I ended up paying $1300!!! for a new flight and in addition to that I have a penalty of $200!!! For my original flight cost of only $600. And my companion who has the same flight as me didn't take her flight because the agent in Air china said that we could rebook her flight without charge and for the same price. So we ended up paying $1300 for her as well plus again the $200 penalty. So we lost $3000 for just the 2 of us!! I will never fly air china again! Worst day ever!

The food was good and the staff very polite, but service seemed very slow.

The seats rows were too close together. I am a short person and do not usually have issues with leg room on flights, but even sitting in an aisle seat, I found it very uncomfortable. In addition, the A/C seemed to get shut off when the lights turned out, so the plane was extremely warm for about 4-5 hours.

The food was ok.

I lost my suitcase or had it stolen!

Turkish Airlines always has decent food and entertainment.

An hour late with no apologies. And seats are so small, the people sitting next to me were so large that I didn’t have enough room.

Service, Media

Seat room, very tight.

I was told there was no more room for luggage on the plane. I had to check my luggage in and a lady behind me went with her luggage --- in fact 3 more people slip in.

Friendly crew

Long layover in Atlanta. Terrible terminal setup in LAX . Although we were on two connecting Delta flights, we had to leave the arriving terminal and take a bus to another. The second terminal (Terminal 2) was small, crowded, and had few food options.

Seats not very comfortable-very close quartered

Everything from the check-in to the landing was great. We were well informed about what was going on with out luggage (we were on a regional flight) and the assortment of free snacks were superb! I guess I'll be a returning customer

I was expecting some form of entertainment (radio, overhead monitor, etc) on the CRJ700. But it really don't take away from the experience since T-Mobile partnered with the Wi-Fi service and I received a free hour of Wi-Fi!