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Pros: The crew was absolutely amazing

Cons: More movies on the system

Cons: Quatar is the best

Pros: The Crew was amazing, the Seat a bit better this Time only 3row of 3 Seat

Pros: Seats are very comfortable, easy boarding, good crew

Cons: Food - I wish you have healthy options

Pros: The crew were very attentive. Lie down seat

Cons: A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it.

Cons: Make the flights on time!!! Cancelles my flight and totally ruined my vacation!!

Pros: The crew members were awesome. Right on top of they’re game.

Cons: The entertainment had issues in my flight home. Screen would freeze.

Pros: crew and general experience was great

Cons: baggage mishandling

Pros: Crew was nice, seat not so comfortable

Cons: too crowded for such a long flight

Cons: Movie selection could have been better

Pros: Boarding was quick.

Cons: Flight was not comfortable, when seats are pushed back, there is no leg room left. Entertainment system and contents both were poor. Flight delayed by 4 hours.

Pros: Food was ok.

Cons: More information about the ongoing delays. Cabin crew seemed aloof.

Pros: Nothing

Cons: They should improve connections

Pros: Good service

Cons: The food was very poor.

Cons: Luggage lost. Reported at the HK airport. The airport staff told me that no record of my luggage and filed a report for me.

Pros: No

Cons: No

Pros: The crew members were awesome. Right on top of they’re game.

Cons: The entertainment had issues in my flight home. Screen would freeze.

Pros: Boarding was quick.

Cons: 1 hour delay, no ability to pre book special meal, 787s are horrible for long haul which is counter intuitive as to why they were built.

Pros: bad middle seat - no advance seat selection available even 4 days in advance from kayak app and just fly website said link is broken. airchina website cannot find ticket. empty exit row seats not allocated upon request - airlines wanted $100 more for it. allocated randomly to others mid flight.

Cons: advance seat allocation at the time of booking.

Pros: This flight was amazing and very easy.

Cons: Nothing.

Pros: The ability to select a special meal prior to flight was fantastic

Cons: At times the flight crew were incredibly hard to hear/understand via the intercom.

Pros: Services verygood

Pros: Crew was very friendly.

Cons: There is just no room to move in those seats. We were packed in like sardines.

Pros: Seat was ok. Service was timely

Cons: Excellent

Pros: We landed safe

Cons: I Paid for preferred seats. When we got to the airport our seat assignment changed. We were not in the seats I paid extrs for. No money offered or returned.

Pros: Good crew, good and safe flight. Thank you!

Cons: Nothing.

Pros: On time, rare for a full flight.

Cons: A little quicker on the baggage upon arrival would have been nice.

Pros: crew good, seats good

Cons: The delay was over 2- 1/2 hours on the run way to honolulu..

Pros: Crew was nice enough...

Cons: No video entertainment on board. Would have been nice to have been able to watch a movie.

Cons: User totally different airline than air China The seats are far too small for Western people

Pros: Refunded or compensated

Pros: Everything smooth and comfortable

Cons: The in flight entertainment system was very limited and of no interest

Pros: seats were full configurable, tray table very logical and space all felt useable.

Cons: the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new.

Cons: The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass.

Cons: Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable.

Cons: Food was some of the worst airline food I’ve had. I had the vegetarian options and the vegetables were very bland and over cooked. I usually like airplane food.

Pros: OK

Cons: Non veg meal should have a choice of Chicken, Fish,Egg or other Meats, while ordering online

Cons: Comfort was not rated as high because space between me and seat in front of me was extremely tight and I'm not a big person. Otherwise flight was good, food better than expected and actually pretty good and entertainment had plenty of options

Cons: thank you for all services

Pros: No

Cons: No

Cons: After I checked in found out the boarding pass is not my name !! Went back got the right one & also changed luggage tags (2) , but the luggage’s missing, tidy is day 3 ! Still hoping....

Pros: The crew was amazing. The food was pretty good as well.

Cons: Entertainment could have been better. The entire 12 hour flight from Los Angeles to Beijing, the audio on the entertainment system did not work. It was very unfortunate.

Cons: Crowded seat. But what do I expect with the price I pay?LOL. Otherwise the crew made our flight safe and that’s the number 1 important. Thanks.

Pros: Not sure

Cons: Flight landing on time would've deeply helped.

Pros: I like how the flight was non- stop.

Cons: The seat was cramped and uncomfortable. Although I am a person of short stature, my back was achy throughout the flight.

Pros: New A350 plane with excellent business class and great service, food and the entire James Bond movie collection on the entertainment system...

Cons: Left 30 minutes late after the captain said we would have an on-time departure. Terminal 1 at MNL is just aweful!

Pros: Crew was fine, FOOD HORRIBLE, NO BLANKETS NO ENTERTAINMENT SYSTEM, AND WE WERE 70 MIN LATE AGAIN

Cons: They are never ontime, over 100 flights in 2 yrs with them and 85 % of time they are delayed and very late, usually 45 min up to 90 min i've flown 245 flights in 3 yrs, the 2nd worst airline I have to deal with,

Pros: Truly friendly, service minded and happy cabin crew.

Cons: A bit messy for the boarding but partly as unruly passengers

Cons: Horrible, no entertainment, no food on a long flight, and even though we paid extra for comfort seating ours were more cramped than those around us. Reminded us of why we haven't flown United for years

Pros: Attendants were wonderful!

Cons: Baggage claim time - but that's a Philly issue.

Pros: We landed safe

Cons: I Paid for preferred seats. When we got to the airport our seat assignment changed. We were not in the seats I paid extrs for. No money offered or returned.

Pros: Absolutely horrible aircraft. I am 6 ft 3 and there was no way I could fit my body into the seat without crushing my knees. So I had one leg underneath the seat in front of me the other leg in the Isle. The flight attendant came down the aisle with the drink cart running it squarely into my knee.

Cons: I cried out in pain with tears in my eyes and all she could say was you shouldn't have your leg in the Isle.