Overview

Palmer House a Hilton Hotel

17 East Monroe Street, Chicago, IL 60603, United States
+1 312 726 7500

S$ 193+

Overall guest ratings

8.4/10 Excellent
based on 7,147 reviews

Review highlights

  • 9.4
  • 8.1
  • 4.9
  • 4.9

Good to know

  • Nice building
  • Pleasant entrance area

Nearby

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    About

    Step into the lobby of Palmer House® A Hilton hotel and gaze at the famous frescoed ceiling of this landmark Chicago, Illinois hotel. This AAA four-diamond rated hotel has been hosting visitors to the Chicago Loop for over 140 years. Today, the Palmer House Hilton continues to thrive in the heart of the theatre and financial district, just steps from the Art Institute, Millennium Park and State Street shopping. A short walk away is Grant Park where summer festivals take place. Family attractions like the Chicago Children’s Museum and Navy Pier are just a quick cab ride away Enjoy comfort and elegance in your Guest room or suite at this Chicago hotel. Amenities include flat-screen TVs and wireless internet access. Elegant suites feature abundant space with comfortable seating and wet bar areas, creating an ideal setting for entertaining. On the Executive Level you can enjoy private check-in, complimentary continental breakfast, hot and cold beverages, and an honor bar with evening appetizers This Chicago hotel features 130,000 sq. ft. of function space with over 77 meeting rooms, seven ballrooms and two exhibition halls. Lockwood Restaurant and Bar, located just off the lobby, is open throughout the day serving contemporary American cuisine. Small plates and classic cocktails are served in Potters Lounge. Balance Spa features 14 treatment rooms including hydrotherapy services for the ultimate pampering. The fitness center offers over 10,000 sq. ft. of cardio and free weight equipment, an indoor pool, whirlpool, and saunas

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    Hilton

    AMENITIES

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Internet
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Cribs available
    • Laundry facilities
    • Sauna
    • Parking (surcharge)
    • Steam room
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    based on 7,147 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      9.7 "97% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      9.6 "Easily accessible by car, said 96%."
    • 8.1 "Amenities are good."
      8.2 "82% thought the building was wonderful."
      9.0 "90% enjoyed the lobby entrance."
      9.2 "92% thought the architecture was beautiful."
      7.5 "Business facilities were excellent, according to 75%."
      8.0 "80% liked the handicap accessible facilities."
    • 7.9 "Good vibe."
      9.0 "90% enjoyed the lobby entrance."
      9.4 "94% said it was a stylish hotel."
      8.7 "87% enjoyed the friendly atmosphere."
      9.1 "91% thought the hotel was luxurious."
    • 7.7 "Good service."
      8.3 "83% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
      7.8 "78% said the concierge service was amazing."
      7.1 "71% found the restaurant service to be one of the best."
      8.4 "84% said the recreation staff was great."
      7.9 "Management was excellent, said 79%."
      7.5 "Hotel security was great, thought 75%."
    • 7.2 "Good breakfast."
      7.5 "75% were happy with the price of the breakfast."
    • 4.9 "Value below average."
      4.2 "58% thought it was overpriced."
      3.5 "The price was too high for 65%."
      2.5 "75% said beverages were too expensive."
    • 4.9 "Rooms are not good."
      3.1 "69% said rooms were small."
      2.3 "77% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
      0.7 "93% criticized the small bathroom."
      2.8 "For 72%, the rooms looked old."
      3.6 "64% found problems with the furniture."
      2.6 "74% said the bathroom was dirty."
      2.7 "73% had problems with the shower."
      1.7 "Air conditioning was criticized by 83%."
      4.3 "57% were unsatisfied with the kitchenette."
      2.3 "77% thought the tv was sub-standard."
    • 4.3 "Not very comfortable."
      3.1 "69% said rooms were small."
      0.7 "93% criticized the small bathroom."
      3.1 "69% thought it was too noisy."
      1.7 "Air conditioning was criticized by 83%."
    • 4.0 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
      4.2 "58% thought it was overpriced."
    • 3.3 "Pool is below average."
      0.0 "Dirty pool, said 100%."
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    Overall rating

    8.3 Excellent
    based on 3,716 reviews
    • 9.2 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      9.7 "97% liked the proximity to shopping."
      9.7 "97% thought it was easy to get to the train station."
      10.0 "Near to public transport, according to 100%."
    • 8.2 "Amenities are good."
      8.2 "82% thought the building was wonderful."
      9.1 "91% enjoyed the lobby entrance."
      9.3 "93% thought the architecture was beautiful."
      7.7 "Business facilities were excellent, according to 77%."
    • 8.0 "Vibe was good."
      9.1 "91% enjoyed the lobby entrance."
      9.4 "94% said it was a stylish hotel."
    • 7.4 "Good service."
      8.2 "82% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
      7.7 "77% said the concierge service was amazing."
      8.1 "81% said the recreation staff was great."
    • 6.9 "Food is average."
      5.4 "54% thought the snacks were adequate."
    • 6.7 "Breakfast is mediocre."
    • 4.3 "Rooms are not good."
      1.9 "81% said rooms were small."
      1.9 "81% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      0.4 "96% criticized the small bathroom."
      5.0 "50% said the view was so-so."
      2.7 "73% had problems with the shower."
      2.6 "For 74%, the rooms looked old."
      3.6 "64% found problems with the furniture."
      2.6 "74% said the bathroom was dirty."
      1.5 "Air conditioning was criticized by 85%."
      1.9 "81% thought the tv was sub-standard."
      4.2 "58% were unsatisfied with the kitchenette."
    • 4.2 "Value below average."
      4.1 "59% thought it was overpriced."
      3.7 "The price was too high for 63%."
    • 3.8 "Internet is poor."
      3.7 "63% said the wifi quality was bad."
      4.1 "59% thought it was overpriced."
    • 3.6 "Not very comfortable."
      1.9 "81% said rooms were small."
      0.4 "96% criticized the small bathroom."
      3.4 "66% thought it was too noisy."
      1.5 "Air conditioning was criticized by 85%."
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    Overall rating

    8.4 Excellent
    based on 1,929 reviews
    • 9.1 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% thought it was easy to get to the train station."
      9.7 "Easily accessible by car, said 97%."
    • 7.5 "Good service."
      7.9 "79% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
      7.8 "78% said the concierge service was amazing."
    • 7.4 "Good breakfast."
      7.7 "77% were happy with the price of the breakfast."
    • 7.2 "Good bar."
      7.1 "Delicious alcoholic drinks, according to 71%."
    • 7.1 "Tasty food."
      7.4 "74% loved the menu selection."
    • 5.4 "Average comfort."
    • 5.4 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
      6.0 "60% thought the cleanliness of the hotel was average."
    • 5.2 "Average value."
    • 4.1 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
      4.4 "56% thought it was overpriced."
    • 3.6 "Pool is below average."
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    Overall rating

    7.8 Good
    based on 500 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
    • 7.6 "Good vibe."
      8.9 "89% enjoyed the lobby entrance."
      8.8 "88% enjoyed the friendly atmosphere."
      9.4 "94% said it was a stylish hotel."
    • 7.4 "Good service."
      8.2 "82% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
    • 5.9 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
      6.9 "69% thought the cleanliness of the hotel was average."
    • 5.3 "Average value."
    • 4.3 "Internet is poor."
      4.5 "55% thought it was overpriced."
      3.8 "62% said the wifi quality was bad."
    • 4.0 "Rooms are not good."
      2.9 "71% said rooms were small."
      2.2 "78% complained about the bathroom."
      0.8 "92% criticized the small bathroom."
      3.6 "64% found problems with the furniture."
      2.6 "For 74%, the rooms looked old."
      1.2 "88% thought they were poorly maintained."
      4.7 "53% were unhappy with the view."
      2.3 "77% said the bathroom was dirty."
    • 3.7 "Not very comfortable."
      2.9 "71% said rooms were small."
      2.8 "72% thought it was too noisy."
      0.8 "92% criticized the small bathroom."
    View all review categories

    Overall rating

    8.2 Excellent
    based on 1,000 reviews
    • 9.8 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
    • 8.1 "Vibe was good."
      8.9 "89% enjoyed the lobby entrance."
      9.0 "90% enjoyed the friendly atmosphere."
      9.5 "95% said it was a stylish hotel."
    • 7.4 "Good breakfast."
    • 7.4 "Good amenities."
      7.6 "76% thought the building was wonderful."
      8.9 "89% enjoyed the lobby entrance."
      9.2 "92% thought the architecture was beautiful."
    • 6.8 "Service is ok."
      5.0 "50% said the reception staff was ok."
      6.3 "Housekeeping was ok, according to 63%."
    • 5.2 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 5.1 "Average value."
    • 4.8 "Rooms are not good."
      3.0 "70% said rooms were small."
      2.4 "76% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
      2.3 "77% said the bathroom was dirty."
      0.7 "93% criticized the small bathroom."
      2.7 "For 73%, the rooms looked old."
      4.8 "52% were unhappy with the view."
      3.6 "64% found problems with the furniture."
    • 4.4 "Not very comfortable."
      3.0 "70% said rooms were small."
      2.9 "71% thought it was too noisy."
      0.7 "93% criticized the small bathroom."
    • 4.1 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
      4.3 "57% thought it was overpriced."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Nice building"
    "Pleasant entrance area"
    data provided by TrustYou

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