Overview

Sheraton Grand Chicago

301 East North Water Street, Chicago, IL 60611, United States
+1 312 464 1000

S$ 215+

Overall guest ratings

8.5/10 Excellent
based on 3,472 reviews

Review highlights

  • 9.2
  • 8.6
  • 6.7
  • 6.2

Good to know

  • Comfortable beds
  • Friendly service
  • Great view
  • Wonderful sightseeing

Nearby

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    About

    Located in the heart of downtown Chicago, the Sheraton Grand Chicago is conveniently situated on the Chicago River, within walking distance of Navy Pier, Millennium Park, the Loop business district, Magnificent Mile, and other local favorites. Among the hotel’s five distinctive restaurants and bars is Shula’s Steak House. The Sheraton Fitness center features a pool, a sauna, and a sundeck that overlooks the Chicago River. State-of-the-art event space includes Chicago’s largest hotel ballroom. Each of our 1,218 guest rooms and suites features a view of the Chicago River, lake, or city skyline and the plush Sheraton Signature Sleep Experience. The Sheraton Club Level offers additional amenities, plus food and drink options in a bi-level private lounge.

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    Starwood Hotels

    AMENITIES

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • A/V equipment hire
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Parking (surcharge)
    • Storage available
    • Wedding services
    • Terrace/Patio
    • Internet
    • Wi-Fi
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    based on 3,472 reviews
    • 9.2 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      9.0 "90% liked the proximity to shopping."
      9.7 "97% enjoyed the restaurants & bars nearby."
      9.3 "Easily accessible by car, said 93%."
      7.5 "City centre within easy reach, said 75%."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      8.5 "85% thought the service was very professional."
      9.7 "97% said the concierge service was amazing."
      8.6 "Management was excellent, said 86%."
    • 7.2 "Good pool."
    • 7.0 "Nice rooms."
      9.7 "97% thought the view was good."
      8.3 "83% said the beds were comfortable."
    • 6.7 "Bar is ok."
      5.0 "Bar service was average, according to 50%."
    • 6.7 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 6.2 "Vibe was decent."
    • 5.6 "Food is average."
      6.6 "Only 66% were satisfied with the menu."
    • 4.7 "Internet is poor."
      4.4 "56% said the wifi quality was bad."
    • 4.1 "Value below average."
      1.2 "The price was too high for 88%."
      0.0 "100% said beverages were too expensive."
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    Overall rating

    8.5 Excellent
    based on 1,597 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      8.9 "89% liked the proximity to shopping."
    • 8.1 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
      8.4 "84% thought the service was very professional."
      9.7 "97% said the concierge service was amazing."
    • 7.1 "Good pool."
    • 6.9 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
      5.5 "Only 55% said rooms were big enough."
      5.0 "50% thought the kitchenette was ok."
      5.6 "Only 56% thought the shower was ok."
    • 6.6 "Vibe was decent."
    • 6.5 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 6.1 "Bar is ok."
    • 5.3 "Food is average."
    • 4.4 "Internet is poor."
      4.3 "57% said the wifi quality was bad."
      4.6 "54% thought it was overpriced."
    • 3.7 "Value below average."
      4.6 "54% thought it was overpriced."
      1.6 "The price was too high for 84%."
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    Overall rating

    8.4 Excellent
    based on 1,388 reviews
    • 8.5 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      8.3 "83% thought the service was very professional."
      9.8 "98% said the concierge service was amazing."
    • 8.5 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
      8.9 "89% liked the proximity to shopping."
    • 7.2 "Good pool."
    • 6.3 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 6.2 "Vibe was decent."
    • 6.2 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
      6.0 "For only 60%, the tv was ok."
    • 5.4 "Food is average."
      6.4 "Only 64% were satisfied with the menu."
    • 5.3 "Breakfast is mediocre."
      5.7 "Breakfast prices were ok, according to 57%."
    • 4.5 "Internet is poor."
      4.2 "58% said the wifi quality was bad."
      4.9 "51% thought it was overpriced."
    • 4.1 "Value below average."
      4.9 "51% thought it was overpriced."
      1.2 "The price was too high for 88%."
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    Overall rating

    8.4 Excellent
    based on 173 reviews
    • 9.0 "Terrific location."
    • 8.1 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 7.1 "Good cleanliness."
    • 7.0 "Nice rooms."
    • 6.3 "Vibe was decent."
    • 6.0 "Food is average."
    • 3.7 "Value below average."
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    Overall rating

    8.2 Excellent
    based on 312 reviews
    • 8.8 "Location is great."
    • 8.6 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
    • 5.8 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
    • 5.8 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
      5.5 "Only 55% said rooms were big enough."
    • 5.5 "Vibe was decent."
    • 5.3 "Breakfast is mediocre."
    • 5.2 "Food is average."
    • 4.7 "Internet is poor."
      4.5 "55% said the wifi quality was bad."
      4.8 "52% thought it was overpriced."
    • 3.8 "Value below average."
      4.8 "52% thought it was overpriced."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Comfortable beds"
    "Friendly service"
    "Great view"
    "Wonderful sightseeing"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    great location
    nice view
    staff was very helpful
    check-in staff
    great location along the river
    free wifi only in lobby
    friendly staff
    hotel location
    bed was very comfortable
    location was great
    hotel parking
    parking is very expensive
    view of the river
    navy pier
    downtown chicago
    location was great with view
    nice and clean
    close to michigan avenue
    king size bed
    river and the location
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