First Group The Palace All-Suite

The cleaning service at the room

- Check-In: no further information, e.g. where the pool is - 50/50 chance to talk to nice staff. Half of them were unfriendly - help at the front desk (except for one staff member who helped us a lot) / they gave us wrong information about the area (sent us in wrong direction, told us about gluten friendly restaurants far away, although their own hotelrestaurant had gluten free pasta) - "luxurious pool" is a joke, very small and only three sun beds ... for a 22 floor hotel / first day we arrived there was a dead pigeon, had to ask for cleaning several times - weird club on the 4th floor that tries to get you sign in for discount on food and spa treatments / by the way they wake you up with a phone call at 8 am in the morning - beach front has no umbrellas or sunbeds - so far not the fault of the hotel. However, they do not offer any umbrellas or sunbeds for rent so you cannot really enjoy a day at the beach, as it is too hot / no shade - expensive laundry service, took a while to find out, how exactly to use the service, as the front desk did not know about it - again, weird hotel organisation - studio hat cuttlery for exactly two people, although you have space for 4 people to eat there...

Replenishments ores and coffee is not done