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|Distance to city centre||0.4 km|
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The food, the room, service
The coffee! More playgrounds for Children!
The suite room was nice, view was fantastic and the cleaning personnel was lovely.
Food was mediocre, given how amazing Bulgarian food can be. Staff for the majority was beyond grumpy as if you are doing them a favor to be there. Bulgarian hospitality really needs to start learning from the far east, or even neighboring Turkey on customer service. Also, be careful with the elevator - the censors are off and closed in on me hurting my shoulder.
The bar and the kitchen staff was very nice and always happy to help. The food was good and they had a big variety for all 3 meals of the day. The drinks were decent also. The pool was okay.
The reception staff was not at all how I expected, they always seemed to be bothered when they had to do their job like: helping us with the check in, asking for direction, information about parking. They were rude and not helpful at all. During the 4 nights stay one of the elevators broke twice, they only have 2 elevators for a 14 levels facility. Many times I had to take the stairs up to 7th floor and even to the 13th floor where someone in my group was checked in. The extra bed was not comfortable at all, no mattress on a convertible armchair. The bathroom was not clean, we only had one face towel and 2 bath towels for a room for 3 adults. Asked for extra towels which were never sent to my room. At the reception during the check in the reception staff did not bother with explaining what we should do fro electricity in the room (rooms are locked with a key, not an access card as they have in most hotels) The beach is quite far away - 15 min walk. Some of the hotel guests were doing a lot of noise during the night, but the hotel staff took no action, the other guests had to ask them to bu quiet. Emergency exists were blocked by the cleaning ladies carts. Since they have only 5 or 6 parking spots for a 14 levels hotel, we had to pay 15 leva per day per car for the parking and when we asked the hotel staff about the parking fees in he near by parking they said that they don't know the price.
The cleaning of the bathrooms and the continous smell in the bathroom. In the restaurant whas a fiew sortiments of food. I expect more from a 4* hotel.
This family-friendly Golden Sands hotel is located near the beach, within 2 mi (3 km) of Golden Sands Beach and Cabacum Beach. Nirvana Beach and Aladzha Monastery are also within 3 mi (5 km).
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Most popular landmarks
- Aquapolis 277 m
- Golden Sands Beach 0.7 km
- Priroden Park Zlatni Pyasatsi 1.1 km
- Aladja Manastir 1.8 km
- Varna Aquarium 12.9 km
- Varnenski arheologicheski muzey 12.9 km