Ha Long hotels

Pros: Nothing

Cons: I was shocked at how bad this hotel was and am confused by the positive ratings. There was construction from 7:30am to 5pm that was very loud- no sleeping in. We were sold a tour that was terrible and way overpriced. Staff members tried to sell us side services. The AC did not work properly. The staff was not very friendly. Really bad experience. I will never stay at a Wyndham again.

Pros: They had great emergency guide. I was really comfortable and happy with this hotel.

Pros: Breakfast was fine. Room was large and bed comfortable.

Cons: Staff were ok, but you could sense they really do not like westerners. It seemed like we were in deep China not Vietnam.

Pros: Good view and good location .

Pros: The room and the bathroom were exactly like the photos, very big, comfortable and clean. The room views are absolutely amazing! We stayed at New Year’s Eve and had dinner at the hotel, when we arrived at the dinner we were the only non-vietnamese people and the staff treated us incredibly well, it was heart touching how kind they all were to us. They chose for us the table with the Ha Long bay best views of the restaurant and they were all the time taking care of us. Thank you for making our New Year’s Eve dinner unforgettable!

Cons: The Ha Long bay boat tours the hotel offers are far too expensive in comparison to the tours you can book at any street agency and they offer the same. Same with transportation to other cities.

Pros: This is an amazing property with fantastic views. The bed was incredible. The room service was delicious and the breakfast buffet was huge. I had a great stay.

Cons: The tour desk wasn't able to help me book a spa visit. I was a little disappointed. I was able to find a spa on my own so it worked out.

Pros: Staff were absolutely wonderful and professional, kind and nice. Such a joy. The resort was perfect and very clean, breakfast was exceptional! Loved the stay at this hotel.

Cons: I might seem a bit picky but the music that was played in the lobby and restaurant was a bit annoying, the same tunes all the time all over again.

Pros: Lovely being on a private island, accessible by speedboat only and use of facial recognition added that little extra security.

Cons: Tables in dining room, although wiped often with spray, needed a good clean with some hot soapy waster, stains and splashes on every table we sat at

Pros: Location, facilities and the food

Cons: Staff was completely unhelpful.Beginning wiyh their Terrible English.It was a big deal even to make a reservation with the credit card, which doesn't belong to the guest. Complimentary Dinner , which was promiced by the receptionist - never happened.

Pros: Very beautiful facilities. The most delicious vanilla creme brulee ever! Breakfast had many options and was delicious. Very convenient for a young family. Check in at VINPEARL FERRY TERMINAL. Indoor and outdoor play area were excellent for children. Many amenities. Helpful staff. Wonderful experience.

Pros: Location.location.location.Best hotel in whole of Vietnam

Cons: cost of food and drinks

Pros: Breakfast has something for everyone.

Cons: Spa was a joke, example they didn't know what to do as a pedicure.. 3 bleeding toes even I complain during treatment. Staff English skills were poor, but they were polaid.

Cons: Having informed the hotel that I do not eat meat or fish I expected to be catered for, especially having paid for full board. I was not. The food all contained meat or fish.

Pros: Everything was great!

Pros: Just quite so

Cons: Poor breakfast, just a few of staffs are kind . My room was so very dirty and shower room was very smelly. I was disappointed.

Pros: The room was decent size. The view from the room was beautiful.

Cons: Breakfast can have more vegeterian options.

Cons: The quality of the buffet breakfast was quite bad. I expected more from a Novotel hotel chain.

Pros: Hotel very clean, staff helpful and friendly

Cons: Across from a construction site Halong does not have a lot going for it besides the bay... Recommend staying one day only New theme park is an eye sore

Pros: Amazing food, staff, accommodation and activities. Would definitely recommend, we got upgraded to Dora cruise and it was fabulous.

Pros: I paid $150 USD compared to the other $310 offer I received for a solo traveler. I was over being around tourists at this point at the staff was awesome. They let me eat on the stern where they prepare the food and left me alone when for the most part. The crew were really amazing. Hung out with most via Google Translate and Minh the tour guide late night just shooting the s**t. Food was very good and bed was comfortable.

Cons: Nothing. Cruise was great for the price. I believe they offer a shuttle from Hanoi. Halong Bay is over priced for Vietnam, being over developed and has no good places to eat (I'm talking about 50,000 dong pho and com chien place too). Take the shuttle from Hanoi and don't bother with Halong Bay.

Pros: We got upgraded to Dora cruise. Boat was lovely, comfy bed, good aircon, lovely bathroom. Lovely staff who were very accommodating. Loved the kayaking and the cave tour. All transfers for comfy and efficient, highlight of our trip to Vietnam would definitely do it again!

Cons: Nothing was great

Pros: Jinn, Teddy and Chu were amazing and made us feel super at home. Staff were all super helpful and accommodating. Lovely rooms, food , views and cocktails. Swimming in the bay is a memory to remember. Thanks!

Cons: Nothing.

Pros: We received an upgrade to Doris Cruise,so our comments are not from Rosa Cruise: The ship is well maintained,the staff polite and helpful,the food was excellent and the transport hanoi-halongbay-hanoi worked well. It was an excellent experience and I would love to repeat it. Recommended!

Cons: We received an upgrade to Doris Cruise,so our comments are not from Rosa Cruise: Employees should let very clear what is included in the cruise price and what is extra. After the dinner they offered a after meal tee. No menu was presented, only asked. Once it was only tee (and during the breakfast these were included) we thought that it was free. When we finished the cruise, we were charged a high price for that tea. It was our mistake not asking about if it was free or not but if we had done that every time someone offered something to us would spoil the experience. This was disappointing but nothing that could eliminate the good impression from the cruise.

Pros: We were upgraded last minute so my review is on Rosy Cruises but I can highly recommend that to everyone! The cruise was spectacular. The ship is really new and the rooms are beautiful, equipped with a private balcony and even a bathtub overlooking the Halong Bay. 4 meals were included and all of them were plenty and tasty. We did not participate in the programs but decided to enjoy the hot tub on the deck instead which was also great. The staff were super attentive and always took care of everything. We also booked their shuttle from/to Hanoi and everything went smooth and according to schedule. The check in was also hassle free. I would definitely book again with them!

Cons: It would be nice if the time spent on the boat could be a bit more!

Pros: Amazing cruise and great staff! Fun activities and comfortable facilities. Would 100% come back to this cruise line!

Pros: We got an upgrade to their 5star cruise by name of Dora Cruise. A perfect cruise to spend a good time. Right from the time of pickup from hotel, our guide Tom was always smiling and ready with answers to any questions. ..The cruise cabin was very clean and convenient. We had booked connected family rooms for 4 of us. The facilities match with the pics and food choices are elaborate. we frankly weren't expecting such a lavish layout for lunch/ dinner as well as breakfast. Sunset party was also amazing. Kayaking was good fun! Visit to dark and light cave was also good. The cruise team was always smiling and helpful.

Cons: There is hardly any WiFi available on board... though they claimed that it is available at few places...I checked nearly everwhere...No connectivity!!

Pros: Starting on the Guide sympathy and knowledge and continuing to the delicious food on board and the amazing room, all completed a wonderful experience on board.

Pros: Staff did an excellent job. My girlfriend had an allergic reaction and the front office came up with a sufficient solution. Thank you for the attention to detail.

Cons: The gym is a bit dirty and can use some upgrades and cleaning.

Pros: Perfect

Cons: Nothing

Pros: Service with a smile Brought me up a cake to celebrate my birthday

Pros: Great location and taff

Cons: Nothing

Pros: beautifully clean, superb interior

Pros: The bed was very comfortable. Nice shower. Great buffet breakfast. And the staff was really greta to me. I was getting sick and it was bad weather and the staff treated me excellent even though I probably wasn't at my best.

Cons: Halong Bay in general. This is by means no reflection on the hotel, but Halong Bay is way over priced for Vietnam and it being over developed with no good food or nightlife, and I say that in comparison to Saigon or Hanoi or Nha Trang not to the US or other places. If you do get stuck here, Halong Plaza Hotel is a good hotel and a fair price to stay at.

Pros: I got free upgrade to the Excutive suite and definitely enjoyed the 80m2 room with the view to Bãi Cháy bridge and Sun wheel! The location was exceptional. Staff were super friendly and helpful.

Pros: Great view of the bay and Halong town

Pros: Very clean and spacious room with great view. Breakfast was very nice with both vietnamese soup and western meals.

Cons: Nothing

Pros: Absolutely superb!

Cons: Nothing!

Pros: Amazing breakfast nice ,polite staff members ,good wifi, comfortable room!

Pros: Beautiful hotel, with a great staff. They will golf cart you anywhere in the area. Great place to stay if doing the seaplane tour, or seaplane to and from Hanoi.

Cons: Far away from the pool and the pool was deserted and freezing cold. There was building all around you but the place was eerily deserted.

Pros: Everything great,especially the staff.

Pros: Since our trip was big and we were focusing only in relaxing and do activities such as tours and sightseing this hotel was one of our best choices. It was a great find and a place that combines relaxation, luxury and comfort. We booked this hotel 3 months before our trip and we were very excited from the photos and the fact that is near the pier of Halong Bay for our cruise. When we arrived the reality was even better. The welcoming was very warm and friendly from the staff. The room was on the 3rd floor and it was really luxurius and spacious. It had one of the biggest bed we have evr slept and very comfortable, we didnt want to get up. Very beautiful decoration with small table and comfy chair, with a desk, flat tv screen, great wardrobe with bathrobes and slippers and a perfect luxurius bathroom full of different amenities and hot water during all day. We felt amazed from everything. Every day there was free water, tea, coffee and sugar and the hotel is also eco friendly. The area around the hotel is quite and peaceful the perfect place to relax with some western restaurants and plenty local restaurants were we had great dinners with small amount of money. The outdoor of the hotel looked like a rich european neighborhood decorated with the local hanging lights. The hotel provided also free bicycles which we used them and had amazing rides around. Next to the hotel there plenty markets with large variety of products and souvenir market. The breakfast was beyond our expectations as it had whatever anyone can omagine and the quality was top. We couldnt choose what to eat and honestly I had the best omelette in my life. Wifi was very good and strong in all the areas. The hotel has a pool and a private beach around 2 km away were a golfcar takes you there upon your request. Unfortunately the weather was very cold and couldnt help for such activites but we didnt bother that much. The staff was very warm and friendly, kind and polite all the time and ready to help you i

Cons: Nothing

Pros: Clean, good food,

Cons: Remote

Pros: Good location, breakfast was good

Cons: The beach is not impressive

Pros: Property was great! Very clean and luxurious The staff go above and beyond to help you Massages were great and their restaurant serves delicious food

Cons: Nothing

Pros: Great linens. Large room. Good breakfast.

Cons: Nothing

Pros: Halong Bay is beautiful but crowded. I imagine most of the cruises are quite similar, they go to the same places and the food on board is super good and there is loads of it. Pay attention to the customer reviews - some of the ships are more party boats than others. The Alisa Premier was not like that, and I'm sure Aphrodite isn't either. What was great to notice was that they didn't use any single use plastic on board to protect the environment.

Cons: Our original cruise with Aphrodite was cancelled just a few days before departure, so this review is about Alisa Premier cruise instead. The cancellation was handled quite well via Whatsapp and although unfortunate, it wasn't a disaster.

Pros: The service was fantastic from start to finish. Food was of fine dining standard. The tours and activities were very well organised by our main man Jacky. I have to make a special mention to our tour organiser Stella, who went above and beyond all expectations to ensure that we had a memorable experience. You can’t teach that kind of service because it comes straight from her heart. Well done team!!!

Cons: Nothing

Pros: Originally booked on the Aphrodite but upgraded to the Hera boat because numbers were down - and got one of the front suites. So a major upgrade which was a very nice surprise. Team we’re really friendly and accommodating - food was amazing and again the staff were very flexible. So if you’re going to Halong Bay I’d absolutely recommend Aphrodite Cruises. But it’s very touristy - no one really cruises - more just all the boats park up together and head off on the same activities. Next time I’d look at the less touristy alternatives which are emerging.

Cons: All good - the Hera was very comfortable.

Pros: Great experience. Exceptional dining on board. Great personal customer service from crew. Very happy with our choice to use Aphrodite Cruise.

Pros: The feed you very well and are willing to cater to food restrictions. They bend over backwards to please you. The room are small and beautiful. This tour exceeded our expectations.

Cons: Communication on where our driver was to pick us up from the cruise ship

Pros: The staff was amazing. They made my visit in Halong Bay so good

Pros: We were upgraded to a wonderful suite with a fantastic forward facing terrace & spa bath! Bed was very comfortable. Onboard meals were just great. Brunch on day 2 was a highlight. Staff onboard were excellent & Stella in their booking centre was super helpful before, during & after our trip! My only regret was not booking a 2 night cruise

Cons: I would have liked to have cruised a little more around Ha Long Bay rather than going straight to the anchor area.

Pros: The staff really make the experience incredible. Nothing is too much to ask. They even upgraded our room as the boat was quieter during our stay! After a few months travelling around Asia, we have to say that the beds were like sleeping in a cloud - so soft! The food is amazing too. We really couldn't fault our time with Aphrodite. Book it - you won't regret it!

Cons: The only downside is how busy the stops are on the tours - but this isn't a fault of Aphrodite at all. I'd recommend booking the 2 nights option as other guests we met that did this said that their itinerary on day two was in much quieter locations.

Pros: Nice boat, nice staff. We payed 1/3 of the full price which I think it's what it's worth.

Cons: Diner is a little light, was still hungry after.

Pros: I was staying during the coronavirus issues so ended up being bumped to a bigger cabin on board one of their other boats (the Athena ones so I unfortunately can't speak to the Signature cabins though the one i had was as true to the photos as the rest. The staff were for the most part exceptional on the journey. Felix our cruise manager was great and kept everyone apprised of plans as appropriate. The food was delicious and plentiful and all care was taken to provide you with an alternative if you were allergic to a dish. 95% of this journey was one of the best experiences of my life but... see below

Cons: I had one glaring major issue on this trip that really needs addressing by the company. I wouldn't mention it in the review but never really good a solid answer from anyone as to my concerns. During our shore excursion on day two one of the (somewhat rickety, they appear to hire locals with their own boats) shore boats started taking on water and sinking while we were at the cave. I'm fairly sure this happened while they were trying to rock it off the other boat in shallow water which they were doing while passengers were on board and nearly flipping it... At a certain point we were ordered off the boat and the guide told 'the young ones' that we'd have to Kayak back. This was an option I'd already been considering but it was a lengthy kayak trip and quite windy. In the end we weren't given a chance to put our bags on the second boat that was going back so the 6 of us who were kayaking had various phones/cameras/wallets etc with us in the Kayak. The second boat did not escort us but went back to the day boat in order to return and pick up kayakers after. There was no suggestion that if we wanted to we could stay at the cave and wait for the remaining boat to make two trips. More worryingly this was a crossing on a windy day and I'd been warned the currents could be very strong around some of the islands. 3 of our 6 people were very much novice kayakers, there is no way they should have been out in this area on a windy day with no support boat. Our guide didn't seem to be a particularly skilled kayaker either (he clearly didn't expect to be in one.) Had someone flipped I don't think we were getting them back in the kayak. In that situation at best we were likely trying to tow their kayak away from the rocks as they held on in the waves and hoped the boat would be back soon. At worst more of us would flip trying to help and then......

Pros: Manager Thomas and his staff is very attentive and accommodating to all of us. The cruise ship is clean and comfortable.

Cons: The jacuzzi was not working

Pros: We had a wonderful short trip (2 days, 1 night) which was enough to geht a beautiful overall view of the Ha Long Bay. The staff was very friendly and helpful. Most notably we have to name our Tourguide Tommy who answerd every question and showed us how to do squid fishing in the evening. Other activities were kajaking through a fishing village, cooking class, visiting a cave with a beach infront of it and Tai Chi in the morning with the sunrise. The activities weren‘t that long and you could always decide whether you want to participate or not and there was still plenty of time to relax on the beautiful sundeck and enjoy the astonishing view. Our room and the complete boat was very clean. After we arrived on the boat we had a tasteful 3–course meal for lunch, for dinner we got a 4–course meal, and for breakfast we had a buffet and the crew freshly made omlettes or Pho. The food and ingredients were all of a very high quality. So we really had a great experience and can highly recommand the tour with the Signature Halong Cruise. Thank you very much for the crew to give us such a great time.

Pros: All

Cons: Nothing

Pros: Foods, room, staff,locations

Cons: The time is so limited. It's better to get some more time in cruise.

Pros: Great caring staff, Tim and Megan are excellent hosts. Also the guide on the day tour was brilliant. Book 3 days, its worthwile. Tour covered most of bai tu long bay Which is less touristic. Food is also excellent!!

Cons: Nothing!

Pros: Wifi was very good, breakfast was very good. Bathroom was very big and clean. Sea view was nice to see.

Cons: Casino was small. There are 2 of them. Staff told one was for chinese (it’s quite offensive when such segregation happens in a hotel). Nearby places to eat are near sunworld (about 1-2km away) - 5 to 10 mins walk. You can always take a grab taxi (less than 5 mins on car).

Pros: Overall the hotel was very nice, spacious. Breakfast was lovely and had all you needed. The pool was lovely and quiet, shame the sun was not out. Good size rooms, with extremely comfortable bed. Casino was a nice touch although 4 rooms seems a little excessive.

Cons: We had a big issue with communication, whilst the receptionists were very good. The other staff were difficult to speak with / understand. Many mis communications at the pool, even just asking for a towel.

Pros: Very good. No complaint. Strongly recommended for family vacation and friends. An ideal hotel to stay for relax and friendly staff. Will come again for sure.

Cons: nothing

Pros: The staff was amazing, they helped us with everything we needed! We booked a tour through the hotel and were able to cancel with very short notice because of a medical emergency. The room was very clean and comfortable.

Cons: The location was not good, the hotel is far away from any store or restaurant. The hotels restaurant was disappointing. Wish there would have been an outdoor pool...

Pros: If you're a non-Chinese, avoid this hotel as it caters mainly to the gambling vacation crowd from China as it's close to their borders from Halong Bay. Strange how they've put a board saying "No Vietnamese allowed" into their casino premises! There are hardly any F&B options within a radius of a kilometre from this hotel. There is absolutely no option for food at the hotel, if you're a vegetarian!! Also, there is a deposit of USD 50 during check-in, and be prepared to repeat yourself few times as the staff is completely non-English. But their attitude is alright as they want to help you.

Cons: If you're a non-Chinese, avoid this hotel as it caters mainly to the gambling vacation crowd from China as it's close to their borders from Halong Bay. Strange how they've put a board saying "No Vietnamese allowed" into their casino premises! There are hardly any F&B options within a radius of a kilometre from this hotel. There is absolutely no option for food at the hotel, if you're a vegetarian!! Also, there is a deposit of USD 50 during check-in, and be prepared to repeat yourself few times as the staff is completely non-English. But their attitude is alright as they want to help you.

Pros: Room & staffs.

Cons: Breakfast variety, so many pork items which we do not like as we are tourist here & didn't get chicken/beef items or vegetables without pork.

Pros: The staff from the moment of our arrival were brilliant - extremely professional and welcoming. The rooms are massive with great views and the quality of the furnishings throughout are brilliant. The location is great if you’re looking for nice bars and good restaurants to eat at, a 5 min stroll away takes you to a newly built strip.

Cons: My only negative is the hotel restaurants. The pricing being a lot higher for food in comparison to restaurants nearby (that have beautiful views, amazing food etc). It’s a shame as discouraged us to eat there as there really isn’t anything extra special the restaurant offers to justify being expensive. The lack of customers eating there suggests we were not the only ones to think this.

Cons: People are smoking everywhere even in elevators. Staff is not speaking english, i have found only one person, and he helped me alot. Others were just smiling and saying "sorry I cant understand you". Another thing is hotel is not trusting you at all.. you need to sign pappers for umbrella, they are checking its condition after the usage (in case of damage u have to pay), personal stopped me during my run in GYM in the middle of the process, as I need to sign somewhere with my room number.. They have a price for every Item in the room, and pricelist is present in the room Windows are very dirty

Pros: The rooms were big and comfortable, and the sea view was nice too.

Cons: A bit further down the road from the night spot Sun World entertainment area. No free shuttle service to the above mentioned tourist spot and night market place nearby.

Pros: Nice view. Highland coffee in House Huge Breakfast Buffet.

Cons: The gym is a joke (its just a room with 3 or 4 things in it) The Casino is only with Machines, no Tables Had a room on the 33th floor, we had bad Water pressure (can't take a bath).

Pros: The breakfast was extrem: many national and international authentic food at superb quality. Much varied selections, changing day by day. Room was very big, bathroom also. The view in the 31th floor was outstanding.

Pros: -the hotel staff was extremely good, helpful and friendly - my room was on the last floor, 33, the view was just amazing -the breakfast buffet was awesome, very tasty! -the room was very modern, big and clean! - for that price, I definitely got perfect quality!

Cons: -somehow noisy in the evenings, one could hear the neighbouring rooms, and a bit from outside

Cons: The unprofessional attitude of payment staff, they double booked guest’s payment but didn’t intentionally return it to the guest after they left the hotel, until the guest requested repeatedly and seriously.

Pros: Breakfast was very good, we got the top cloor room with a sea view and that was amazing. Spacious rooms and very good service. The location of the hotel is very good, walking distance from sun world and street food might market.

Cons: Everything was great.

Pros: Noce view from the room on the 29th floor.

Cons: I dont like leaving poor reviews but I feel compelled to warn others. Now, it may have been just bad luck and a coincidence but our experience was poor,.from the messages which were done by people who had no idea how to massage. They also arrived late for the massage and finished early. Then there was the toilet that you had to flush twice. The gym was officially open but when we went to use it, it was clearly being used by staff as a staff room. We walked out. There were no tennis rackets available for the tennis court. The pool bar was closed even though it was during opening hours and breakfast was not great. When discussing the issue of the massage with staff they said that no managers were available as it was their day off! Remember this is supposed to be 5 star hotel for which we paid more than 3 times what other nearby hotels were charging. Anyway, you can do better than this place.

Pros: Free upgrade to larger room

Cons: Cold plates for hot food Indoor swimming pool water too cold Distance from Cruise marinas. Staff serving main courses before starters despite being asked for this not to happen

Pros: Excellent service in this hotel. All the comfort and the space, thanks.

Pros: The hotel staff were really welcoming and friendly. There's a nice selection of restaurants & a skybar at the hotel, with great views of the bay. Room was clean & comfortable, with nice decor. There's also a large indoor pool.

Pros: The rooftop bar. And the hotel and rooms are spacious and clean

Cons: Some food at breakfast was not fresh. Bar closed at 11pm. Seems not very busy here.

Pros: - The roofview of the hotel. - The cleanses of the hotel. - Delicious breakfast.

Cons: - There is no toilet water hose. - the location is a bit far from the main attractions in Halong Bay like Sun world, but it wasn't a problem for us.

Pros: The cruise & the room were clean & nice. The staff & guide were all accommodating. The bay was wonderful!

Pros: Small boat which makes all the people on it to come closer together to have a good time. food was delicious & abundant!

Pros: Excellent guide with an excellent sense of humour. Food was too much & delicious. Boat was nice. Activities were interesting. We've loved kayaking & swimming in the bay very much!

Pros: Tran was a very pleasant guide who took the time to meet us and talk about everything. Boat & room was clean & safe in Corora virus season, we appreciated that!

Pros: Friendly staff at the cruise. excellent guide & all the games explained by Vu after dinner was very nice for the group bonding, much fun & laughs!

Pros: Five star for the trip, cruise team, guide and for all the activities. The best prices in Lan Ha bay cruises!

Pros: The cruise was very nice. Our guide Vu was very friendly, funny and knowledgeable. The atmosphere on the boat is cozy as it is not too big and excursions were very nice. We were looked after the staff very well and the food was delicious and they cater for special diets too.

Cons: Wonderful cruise. Good portion meals for lunch and dinner. Our guide Thang was wonderful and very knowledgeable, funny and courteous.

Pros: Everything as agreed. Our bus driver appeared in the hotel on time. Our guide Vu was more than perfect. He was the best guide I have ever met before.

Cons: fishing activities

Pros: A very good experience. The boat was small enough with 9 cabins so everyone can talk together. The bay is beautiful & peaceful!

Pros: Excellent facilities very 5 star and comfortable

Cons: Everything was great

Pros: 1. The comfort and the luxury 2. Staff were excellent 3. Activities were very well planned 4. Food was excellent 5. Attention to detail - they handled the request for vegetarian food with very nice personal vegetarian menu

Cons: Nothing

Pros: Amazing food, hospitality, and just the right amount of activity and relaxation!

Pros: This cruise really is true luxury, the staff and decor of the ship are truly exceptional. Unfortunately our cruise was cut short due to the Coronavirus outbreak, meaning that all ships in Halong Bay had to be suspended but we managed a day on board at least, out of a 2 night stay. The staff were so accommodating and helpful as we tried to secure emergency accomodation. The food was amazing, the bedrooms were beautiful and the whole experience (apart from the outbreak of Coronavirus ruining our trip) could not be faulted.

Pros: The staff were INCREDIBLE - professional, attention to detail, organized. The excursions were fun, they packed the schedule for the 2 days/1 night (basically 24 hours). Also, my room and balcony was SO clean and comfortable. Highly recommend!

Cons: The cruise finishes at 10:15am, but we didn’t leave until 12:15pm - this was planned, but unnecessary, since we could’ve been back to Hanoi by the time we left Halong Bay. Other than that, nothing!

Pros: Gôod food, great staffs and great wonder place to discover

Pros: We had an upgrade to the luxury room. Great room with view in the tub~ heaps activities on board to keep u excited.

Pros: Everything was perfect! Great food, very confortable room and nice staff!

Cons: Nothing!

Pros: The staff were awesome. They had a spa on board which I checked out- it was great but the room was a bit cold. The rooms were small but clean and comfortable. We had one with a balcony which would be great in warmer weather but didn't really make the most of it as it was freezing. The food was delicious and I can't really fault it. There was also a happy hour with a range of cocktails available. We didn't partake in the kayaking, again because it was so cold. We would've visited the pearl farm but unfortunately was closed because of the new year and that's our fault for not checking. The tour of the caves was cool and the guide was really knowledgeable and sweet.

Cons: It was a lovely cruise but wouldn't strictly describe it as 'luxury'. There could have been more amenities in the room I.e minibar

Pros: Lovely rooms Great view Very spacious Clean bathroom Big breakfast buffet - worth the money!!!

Cons: There’s isn’t much around the hotel. If you want to see Halong Bay id recommend going on the cruise ship. Pool was very dirty too.

Cons: Since the sea and the outdoor swimming pools are already cold there I choose this hotel just because it has the indoor swimming pool. But this swimming pool was so dirty that we couldn´t use it. You can´t open windows in your room to get some fresh air. The air was outside so fresh and cool but not in the hotel. You can get for this money better hotel in better location.

Pros: When I read the mixed reviews I expected this place to be run down but passable, but because we were attending the Ha Long Marathon, the location was perfect for us. However, this place turned out to be really nice, clean and the beds, eventhough on the firmer side were really comfortable. We got a complimentary breakfast as from the hotel becuse we were a large group and they even packed a breakfast to go for some of us that couldn’t make the breakfast hours. You can see some wear and tare in the hotel but it is a definite value for the money.

Cons: Everything was fine.

Pros: Room was cleaned but very shabby run down

Cons: This place is very, very outdated. Needs a fresh look. Really run down. The pool is nasty dirty. The whole place looks deserted. Hotel in the middle of nowhere. Not one restaurant to find around. We ended up moving to another part of the city.

Pros: We were on the 16th floor, which is the best for hole Vietnam, because you are faraway from the continuos horning from the street. Best view to the bay. Confortable beds, huge room (Communist style) and bathroom.

Cons: The room was clean , but carpet, walls , sofa everything at the rooms very dirty, old with stains from use everywhere , which is horrible. The bathroom looks good: shiny and clean, but when you have a closer look you see that is old and nothing works properly. The tabs is situated so close to the age that is impossible to wash your both hands at the same time. The kettle can't be connected with safety and the cable is too short. The staff DO NOT speak good English and it's impossible to understand. They are polite and that's it. Repair started during our stay at the 15th floor and they was so noisy that we couldn't stay at our room and that noise continues till 22:00 h. At the end we called several times reception to stop it. Breakfast- Asia oriented, not EU . One of the days we were just 5 guest and the Bearkfast was horrible , just noodles and bread.To much money per room for that quality.

Pros: The staff were super friendly even though there weren’t many customers

Cons: We booked this hotel over the Plaza which was cheaper and included breakfast because it had an indoor pool. Unfortunately after checking in, we were informed that the pool was cold and not heated. We are so very disappointed. Although the plaza had an outdoor pool, the facilities were much better. I cannot recommend this hotel

Pros: The view was excellent

Cons: It is an old Hotel, old carpets. Rooms has an old feel to it. The suite does not have a window to open for fresh air. The aircon could not be set to preferred temperature.

Pros: We had a comfortable bed. Staff were attentive. Rooms were clean and there was plenty of food.

Cons: We weren’t given enough water. You had to pay quite a lot of drinks. No tea or coffee or snacks provided throughout the day. Our bathroom was not as clean as it should have been with hair around the place. The staff had very little idea of serving etiquette and we saw them littering. The cruise was not relaxing as it was jammed with activities. We had to completely check out of our room at 9am but didn’t leave the boat until 1pm. We had no chance o rest before the journey back to Hanoi. The boat was slightly aged and needs a refurb.

Pros: Good food exceeded our expectations Good your guide

Cons: You cannot swim in the bay totally ruined it for us Soo hot and that was what we were expecting Blamed on new government rules !!!!

Pros: The staff was friendly and our route in Ha Long Bay beautiful. We were served a good variety of Vietnamese food and had a fun kayaking experience.

Cons: We had to listen for hours on end to very loud rapp and Hip-Mop, Trance etc music obviously mainly enjoyed by the barman on deck. The guests were never asked whether they wanted to listen to this music or whether they’d rather listen to something different. Moreover, this lasted on New Year’s Eve despite the fact that out of more than 30 guests only about half a dozen stayed on deck - probably because of the inappropriate entertainment. This was a complete disappointment.

Pros: The boat was very nice. Staff were very accommodating. Enjoyed the Tai Chi

Pros: We loved our room (1 double and 1 single bed)four our family of 4, A/C and a small balcony with ful length windows to take in the view of the bay. The staff were lovely and Hai (our guide) was so friendly and helpful and was with us from the moment we were picked up from our accomodation in Hanoi from the moment we were dropped back off. The meals were great and there was so much! We dont eat pork and our son is vegatarian... they catered to our needs throughout our stay and made so much effort. Special attention was took for our children who recieved properly fitting life jackets which we really appreciated! Activities - - the kayaking was around an hour and was amazing (I went in a double kayak with my 9 year old). And my husband went with our 3 year old in a traditional Vietnamese boat that held about 6 people per boat. - There was a pearl farm stop on the way back from kayaking but thats not our thing so we just waited outside as it was really quick anyway. - Wine and fruit sunset party was really nice to get mix with the other guests and there were fruit juices for those that dont drink wine. - Squid fishing... again, wasn't our thing so we didn't participate in that activity. - Tai Chi morning class on the deck was really nice and our instructor was very enthusiastic. - Cave and beach trip was a really great trip! But you cannot swim in the sea (its some government rule)... paddling is allowed. - Cooking demonstration was great and hands on. Was perfect for the whole family and we made spring rolls. We dont eat pork so we had a separate veggie batch to make.

Cons: The only thing i can fault them on is I think water should be free. It was very expensive too... I think 2 dollars (around 45000 dong) for a small bottle of water which would really add up when it was so hot out and for a family. But we already heard about the drink prices so we brought our own water.

Pros: Great trip - very busy as lots to do! Kayaking, visiting a cave, squid fishing, karaoke, tai chi. Lots to eat too. They gave us lunch when we arrived, drinks and nibbles, dinner, breakfast - so much to eat! There were vegetarians in our group and there were very accommodating. They cooked various veggie dishes. The beds were super comfy and the views were amazing. There was also plenty of space for everyone so not at all crowded.

Cons: Would like to have had a swim but there was no opportunity.

Pros: Our guide, Lucky Hoi, was fantastic, he looked after us well, was informative & was genuinely caring towards all passengers, made this a great experience. Definitely recommend joining his cruise

Pros: Super friendly staff on board. excellent breakfast / lunch & diner

Cons: booked a 3 day 2 night cruise. sadly got calcelled after the 1st night due to expected bad weather

Pros: Wooden cabins, felt quite luxurious and the food was very good.

Pros: Cruise staff were very helpful and friendly especially lucky who was our guide for the second day

Cons: There was too much food and a lot was wasted. Maybe concentrate on fewer but higher standard dishes