Overview

Hotel Residence am Hauptbahnhof

Steindamm 24-26, 20099 Hamburg, Hamburg, Germany
+49 40 280 0360

S$ 71+

Overall guest ratings

6.4/10 Good
based on 1,850 reviews

Review highlights

  • 7.8
  • 7.0
  • 4.2
  • 3.2

Good to know

  • Clean rooms
  • Train station is close

Nearby

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    About

    Located in Saint Georg, this hotel is within a 15-minute walk of Hansaplast Fountain, Hamburger Kunsthalle, and Moenckebergstrasse. Hamburg City Hall and St. Michaelis Church are also within 2 mi (3 km).

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    Expedia

    AMENITIES

    • Free Wi-Fi
    • Internet
    • Laundry service
    • Room service
    • No smoking
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    6.4 Good
    based on 1,850 reviews
    • 7.8 "Good location."
      10.0 "100% thought it was easy to get to the train station."
      9.7 "City centre within easy reach, said 97%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
    • 7.0 "Good cleanliness."
      7.1 "71% said rooms were clean."
      8.3 "83% said the bathroom was clean."
    • 6.7 "Service is ok."
      6.8 "68% said the reception staff was ok."
      6.5 "Only 65% thought the service was professional."
    • 6.5 "Breakfast is mediocre."
      6.2 "Breakfast prices were ok, according to 62%."
    • 5.4 "Rooms are ok."
      5.8 "For only 58%, the bathroom was ok."
      6.1 "Beds were acceptable for 61%."
      5.0 "50% thought the minibar was ok."
    • 4.2 "Disappointing food."
      4.7 "53% found the side dishes unedible."
      1.5 "85% did not like what was on the menu."
      1.7 "For 83%, the dining experience was not enjoyable."
    • 3.2 "Horrible vibe."
      3.1 "69% criticized the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
      1.4 "86% didn't like the unstylish hotel."
    • 2.9 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
    • 2.6 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."
      3.3 "67% complained about the elevator."
      0.8 "92% were unhappy with the handicap accessible facilities."
      0.0 "For 100%, the lobby entrance was sub-standard."
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    Overall rating

    6.3 Good
    based on 721 reviews
    • 7.7 "Good location."
      10.0 "100% thought it was easy to get to the train station."
      9.8 "City centre within easy reach, said 98%."
      10.0 "Near to public transport, according to 100%."
    • 6.6 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
    • 6.6 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      6.6 "66% said the reception staff was ok."
      6.6 "Only 66% thought the service was professional."
    • 6.0 "Breakfast is mediocre."
    • 4.8 "Rooms are not good."
      4.4 "56% said rooms were small."
      1.1 "89% thought they were poorly maintained."
      4.9 "51% criticized the small bathroom."
      1.9 "81% thought the tv was sub-standard."
      1.9 "81% had problems with the shower."
    • 4.3 "Disappointing food."
    • 2.8 "Horrible vibe."
      2.8 "72% criticized the unstylish hotel."
      0.0 "For 100%, the lobby entrance was sub-standard."
    • 2.7 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
    • 2.5 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      3.5 "65% complained about the elevator."
      0.0 "For 100%, the lobby entrance was sub-standard."
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    Overall rating

    6.1 Good
    based on 499 reviews
    • 7.9 "Good location."
      10.0 "100% thought it was easy to get to the train station."
      9.8 "City centre within easy reach, said 98%."
    • 6.6 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
      6.8 "68% thought the cleanliness of the hotel was average."
    • 6.5 "Service is ok."
      7.0 "70% found the staff to be very friendly."
      6.6 "66% said the reception staff was ok."
    • 6.2 "Breakfast is mediocre."
    • 4.9 "Rooms are not good."
      4.1 "59% said rooms were small."
      4.2 "58% criticized the small bathroom."
      1.1 "89% thought they were poorly maintained."
      1.8 "82% thought the tv was sub-standard."
      2.2 "78% found problems with the furniture."
      4.2 "For 58%, the rooms looked old."
    • 4.3 "Disappointing food."
    • 3.2 "Disappointing internet connection."
      2.3 "77% said the wifi quality was bad."
    • 3.0 "Horrible vibe."
      2.8 "72% criticized the unstylish hotel."
    • 2.6 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      3.2 "68% complained about the elevator."
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    Overall rating

    6.1 Good
    based on 74 reviews
    • 7.7 "High value."
    • 7.2 "Good location."
      10.0 "100% thought it was easy to get to the train station."
    • 7.0 "Good cleanliness."
      7.3 "73% said rooms were clean."
    • 6.9 "Service is ok."
    • 5.3 "Rooms are ok."
      5.8 "For only 58%, the bathroom was ok."
    • 4.9 "Not very comfortable."
      4.7 "53% thought it was too noisy."
      4.2 "58% said rooms were small."
    • 2.3 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
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    Overall rating

    6.5 Good
    based on 555 reviews
    • 7.9 "Good location."
      10.0 "100% thought it was easy to get to the train station."
    • 6.7 "Breakfast is mediocre."
    • 6.6 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
      6.7 "67% thought the cleanliness of the hotel was average."
    • 6.1 "Service is ok."
      6.6 "Only 66% found the staff to be friendly enough."
      6.4 "64% said the reception staff was ok."
      6.2 "Only 62% thought the service was professional."
    • 5.4 "Rooms are ok."
      6.0 "For only 60%, the bathroom was ok."
      6.8 "Only 68% said rooms were clean enough."
      6.5 "Beds were acceptable for 65%."
      5.1 "51% thought the bathroom was big enough."
    • 3.9 "Disappointing food."
      1.5 "85% did not like what was on the menu."
    • 3.0 "Horrible vibe."
      3.3 "67% criticized the unstylish hotel."
    • 2.9 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
    • 2.5 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
      3.3 "67% complained about the elevator."
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    Good to know
    "Clean rooms"
    "Train station is close"
    data provided by TrustYou

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