Overview

Grand Borneo Hotel

TA-00-01, 1 Borneo Hypermall, JI Ums, Kota Kinabalu 88450, Malaysia
+60 8852 6888

S$ 32+

Overall guest ratings

7.5/10 Good
based on 2,485 reviews

Review highlights

  • 7.7
  • 7.3
  • 4.8
  • 4.6

Good to know

  • Great shopping

Nearby

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    About

    Grand Borneo Hotel puts you within a 15-minute drive of 1 Borneo Hypermall and Likas Stadium. Guests can take a dip in the indoor pool or grab a bite to eat at Soul Out Restaurant, which serves breakfast, lunch, and dinner. There's also a fitness center, and rooms offer 24-hour room service and free WiFi.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • ATM on-site
    • Business centre
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Parking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Facilities for disabled guests
    • Concierge service
    • Laundry facilities
    • Cable or satellite TV
    • Coffee shop
    • Free Internet
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    7.5 Good
    based on 2,485 reviews
    • 7.7 "Good service."
      8.8 "88% found the staff to be very friendly."
    • 7.3 "Good breakfast."
    • 7.0 "Good location."
      6.4 "64% thought the parking prices were average."
    • 5.5 "Vibe was decent."
    • 5.2 "Average comfort."
      5.1 "Only 51% said rooms were big enough."
      6.7 "Beds were acceptable for 67%."
      6.3 "For only 63%, the noise level was all right."
      6.3 "63% thought the bathroom was big enough."
    • 4.8 "Rooms are not good."
      4.6 "54% said rooms were dirty."
      3.1 "69% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      1.5 "Air conditioning was criticized by 85%."
      2.6 "74% were disappointed with the minibar."
      1.9 "For 81%, the rooms looked old."
      1.6 "84% said the bathroom was dirty."
      1.6 "84% had problems with the shower."
      1.1 "89% found problems with the furniture."
      1.8 "82% thought the tv was sub-standard."
    • 4.6 "Not very clean."
      4.6 "54% said rooms were dirty."
      1.6 "84% said the bathroom was dirty."
      4.4 "56% thought it was rather dirty."
      2.3 "Dirty pool, said 77%."
    • 4.3 "Bad amenities."
      4.2 "58% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
      4.6 "54% found the grounds unpleasant."
      2.5 "75% thought the facilities needed updating."
    • 2.8 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
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    Overall rating

    7.5 Good
    based on 795 reviews
    • 7.6 "Good service."
      8.8 "88% found the staff to be very friendly."
    • 7.1 "Good location."
      9.9 "99% liked the proximity to shopping."
    • 6.7 "Breakfast is mediocre."
    • 5.6 "Vibe was decent."
    • 5.5 "Rooms are ok."
      7.0 "70% said the beds were comfortable."
      5.1 "Only 51% said rooms were big enough."
    • 5.2 "Average comfort."
      5.1 "Only 51% said rooms were big enough."
      7.0 "70% said the beds were comfortable."
    • 4.9 "Not very clean."
      5.0 "Only 50% said rooms were clean enough."
    • 4.3 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
    • 2.6 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    based on 1,018 reviews
    • 7.6 "Good service."
      8.7 "87% found the staff to be very friendly."
    • 7.2 "Good location."
      9.9 "99% liked the proximity to shopping."
    • 7.1 "Good breakfast."
    • 5.4 "Average comfort."
      6.9 "Beds were acceptable for 69%."
      5.2 "Only 52% said rooms were big enough."
    • 5.4 "Vibe was decent."
    • 4.7 "Rooms are not good."
      4.1 "59% said rooms were dirty."
      1.1 "89% thought they were poorly maintained."
      2.7 "73% complained about the bathroom."
      1.1 "89% found problems with the furniture."
      1.6 "Air conditioning was criticized by 84%."
      1.4 "86% had problems with the shower."
      1.4 "86% said the bathroom was dirty."
    • 4.1 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
    • 4.1 "Not very clean."
      4.1 "59% said rooms were dirty."
      1.4 "86% said the bathroom was dirty."
    • 2.8 "Disappointing internet connection."
      1.5 "85% said the wifi quality was bad."
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    Overall rating

    6.6 Good
    based on 248 reviews
    • 8.2 "Good value."
    • 7.5 "Good breakfast."
    • 7.4 "Good service."
      9.0 "90% found the staff to be very friendly."
    • 7.3 "Good location."
      9.8 "98% liked the proximity to shopping."
    • 5.7 "Average comfort."
      5.7 "Only 57% said rooms were big enough."
    • 4.9 "Rooms are not good."
      4.8 "52% said rooms were dirty."
      2.6 "74% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
    • 4.7 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
    • 4.6 "Not very clean."
      4.8 "52% said rooms were dirty."
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    Overall rating

    7.4 Good
    based on 422 reviews
    • 8.1 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 8.0 "Food is delicious."
    • 7.6 "Good breakfast."
    • 7.0 "Good location."
      9.6 "96% liked the proximity to shopping."
    • 5.3 "Vibe was decent."
    • 4.8 "Not very comfortable."
      4.7 "53% said rooms were small."
    • 4.7 "Rooms are not good."
      4.5 "55% said rooms were dirty."
      4.7 "53% said rooms were small."
      1.0 "90% thought they were poorly maintained."
      2.9 "71% complained about the bathroom."
    • 4.6 "Not very clean."
      4.5 "55% said rooms were dirty."
    • 4.5 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
    • 2.8 "Disappointing internet connection."
      1.8 "82% said the wifi quality was bad."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great shopping"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    shopping mall
    far from city
    free shuttle bus
    prepared to pay for parking
    astro
    bad service
    room a bit small
    jockey
    close to the mall
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