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Mandarin Hotel
Best Housekeeping Staff

No. 138 Gaya Street, Kota Kinabalu 88820, Malaysia
+60 8822 5222

S$ 45+

Overall guest ratings

8.9/10 Excellent
based on 1,244 reviews

Review highlights

  • 9.6
  • 9.5
  • 9.1
  • 5.8

Good to know

  • Clean rooms
  • Great reception
  • Professional service
  • Friendly service

Nearby

    show all

    About

    Located in Kota Kinabalu (Downtown Kota Kinabalu), Mandarin Hotel is minutes from Atkinson Clock Tower and Gaya Street Sunday Market. This hotel is within close proximity of KK Plaza and Wisma Merdeka.

    Rooms

    Make yourself at home in one of the 81 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have showers and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

    Business, Other Amenities

    Featured amenities include dry cleaning/laundry services, multilingual staff, and an elevator (lift).

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    Hotels.com

    AMENITIES

    • Free Wi-Fi
    • Car hire
    • Internet
    • Parking
    • Air-conditioned
    • 24 hour front desk
    • Storage available
    • Laundry service
    • Meeting/Banquet facilities
    • Pets not allowed
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.9 Excellent
    based on 1,244 reviews
    • 9.6 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.6 "96% thought the service was very professional."
      9.5 "95% said the reception staff was great."
      9.0 "90% were happy with the shuttle service."
      9.8 "Management was excellent, said 98%."
      9.7 "Housekeeping was great, according to 97%."
      8.8 "88% said the concierge service was amazing."
      10.0 "100% were happy with the room service."
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.1 "Easily accessible by car, said 91%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      9.1 "91% appreciated the closeness to the beach."
      10.0 "Good access to the airport, said 100%."
    • 9.1 "Excellent value."
    • 8.9 "Generally very clean."
      9.0 "90% said rooms were clean."
      7.8 "78% thought it was clean."
      8.6 "86% said the bathroom was clean."
    • 5.9 "Bar is ok."
    • 5.8 "Rooms are ok."
      5.2 "For only 52%, the bathroom was ok."
      5.9 "Only 59% thought the furniture was functional."
      5.8 "Only 58% thought the shower was ok."
      6.7 "67% thought the bathroom was big enough."
    • 4.3 "Internet is poor."
      4.1 "59% said the wifi quality was bad."
    View all review categories

    Overall rating

    9.0 Excellent
    based on 646 reviews
    • 9.6 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.6 "96% thought the service was very professional."
      9.5 "95% said the reception staff was great."
      9.1 "91% were happy with the shuttle service."
      9.8 "Management was excellent, said 98%."
      9.5 "Housekeeping was great, according to 95%."
    • 9.6 "Terrific location."
      9.0 "Easily accessible by car, said 90%."
      9.8 "98% liked the proximity to shopping."
      8.9 "89% appreciated the closeness to the beach."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.3 "Excellent value."
    • 8.8 "Generally very clean."
      8.9 "89% said rooms were clean."
      8.1 "81% thought it was clean."
      8.5 "85% said the bathroom was clean."
    • 6.2 "Rooms are ok."
      5.3 "Only 53% thought the shower was ok."
      5.2 "Only 52% thought the furniture was functional."
    • 4.5 "Internet is poor."
      4.2 "58% said the wifi quality was bad."

    Overall rating

    8.9 Excellent
    based on 273 reviews
    • 9.7 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.6 "96% thought the service was very professional."
      9.5 "95% said the reception staff was great."
      9.2 "92% were happy with the shuttle service."
      9.8 "Management was excellent, said 98%."
    • 9.3 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 8.9 "Generally very clean."
      9.0 "90% said rooms were clean."
    • 5.5 "Rooms are ok."
      5.1 "For only 51%, the bathroom was ok."
    • 4.1 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
    • 3.9 "Not very comfortable."
      2.9 "71% said rooms were small."
      3.0 "70% thought it was too noisy."

    Overall rating

    7.8 Good
    based on 12 reviews
    • 9.6 "World class service."
      10.0 "100% found the staff to be very friendly."
    • 6.0 "Rooms are ok."

    Overall rating

    8.7 Excellent
    based on 311 reviews
    • 9.7 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.3 "Easily accessible by car, said 93%."
    • 9.6 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.5 "95% said the reception staff was great."
      9.6 "96% thought the service was very professional."
      8.7 "87% were happy with the shuttle service."
      9.8 "Management was excellent, said 98%."
    • 8.7 "Generally very clean."
      8.8 "88% said rooms were clean."
    • 7.0 "Good vibe."
      6.2 "62% thought the atmosphere was somewhat friendly."
    • 5.7 "Rooms are ok."
      5.3 "For only 53%, the bathroom was ok."
    • 4.9 "Internet is poor."
      4.7 "53% said the wifi quality was bad."
    Hotel type
    Airport Hotel
    Guests think this is a perfect airport hotel.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Clean rooms"
    "Great reception"
    "Professional service"
    "Friendly service"
    data provided by TrustYou

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