Overview

Hotel 309

309 West 14th Street, New York, NY 10014, United States
+1 212 243 7757

S$ 147+

Overall guest ratings

6.0/10 OK
based on 1,601 reviews

Review highlights

  • 9.6
  • 4.9
  • 3.6
  • 3.2

Nearby

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    About

    Located in Chelsea, this hotel is within 1 mi (2 km) of Chelsea Market, New York University, and Madison Square Garden. Macy's and Frames Bowling Lounge are also within 2 mi (3 km).

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    Expedia

    AMENITIES

    • Complimentary breakfast
    • Internet
    • Wi-Fi
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Business centre
    • Concierge service
    • Cable or satellite TV
    • Kitchen/Kitchenette
    • Pets not allowed
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    6.0 OK
    based on 1,601 reviews
    • 9.6 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.1 "91% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 6.1 "Service is ok."
      5.9 "Only 59% thought the service was professional."
    • 4.9 "Value below average."
      0.7 "93% thought it was overpriced."
    • 3.6 "Disappointing food."
      1.3 "87% found the side dishes unedible."
      2.2 "For 78%, the dining experience was not enjoyable."
    • 3.2 "Awful rooms."
      2.0 "80% complained about the bathroom."
      2.7 "73% said rooms were dirty."
      3.6 "64% didn't like the uncomfortable beds."
      2.6 "74% said the bathroom was dirty."
      2.8 "72% said rooms were small."
      0.9 "91% thought they were poorly maintained."
      1.5 "85% found problems with the furniture."
      1.9 "Air conditioning was criticized by 81%."
      2.4 "For 76%, the rooms looked old."
      0.8 "92% had problems with the shower."
      1.1 "89% criticized the small bathroom."
    • 2.7 "Awful breakfast."
    • 2.5 "Generally quite dirty."
      2.7 "73% said rooms were dirty."
      2.6 "74% said the bathroom was dirty."
      1.6 "84% thought it was rather dirty."
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    Overall rating

    6.2 Good
    based on 624 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.0 "90% liked the proximity to sightseeing."
    • 5.7 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
      6.2 "Only 62% thought the service was professional."
    • 4.7 "Value below average."
      0.6 "94% thought it was overpriced."
    • 3.8 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      3.2 "68% said rooms were dirty."
      4.2 "58% didn't like the uncomfortable beds."
      2.7 "73% said the bathroom was dirty."
      0.9 "91% thought they were poorly maintained."
      2.9 "71% said rooms were small."
      1.3 "87% found problems with the furniture."
      2.0 "Air conditioning was criticized by 80%."
      2.1 "For 79%, the rooms looked old."
    • 3.0 "Generally quite dirty."
      3.2 "68% said rooms were dirty."
      2.7 "73% said the bathroom was dirty."
      2.0 "80% thought it was rather dirty."
    • 2.6 "Awful breakfast."
    • 2.1 "Terrible amenities."
      1.7 "83% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
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    Overall rating

    6.1 Good
    based on 592 reviews
    • 9.7 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
    • 6.4 "Service is ok."
      5.6 "Only 56% thought the service was professional."
    • 5.1 "Average value."
    • 3.4 "Disappointing food."
    • 2.6 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
    • 2.5 "Awful breakfast."
    • 2.4 "Quite uncomfortable."
      2.9 "71% didn't like the uncomfortable beds."
      2.7 "73% said rooms were small."
      2.0 "80% thought it was too noisy."
      1.8 "Air conditioning was criticized by 82%."
    • 2.3 "Terrible amenities."
      1.6 "84% thought the building wasn't nice."
      0.1 "99% complained about the elevator."
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    Overall rating

    3.7 Mediocre
    based on 32 reviews
    • 5.1 "Average value."
    • 3.0 "Awful rooms."
      1.7 "83% complained about the bathroom."
    • 1.9 "Terrible amenities."
      1.6 "84% thought the building wasn't nice."
      0.0 "100% complained about the elevator."

    Overall rating

    6.3 Good
    based on 352 reviews
    • 9.6 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 6.1 "Service is ok."
      5.7 "Only 57% thought the service was professional."
    • 5.3 "Average value."
    • 4.2 "Rooms are not good."
      3.0 "70% said rooms were dirty."
      2.5 "75% complained about the bathroom."
      3.9 "61% didn't like the uncomfortable beds."
      2.8 "72% said the bathroom was dirty."
      3.3 "67% said rooms were small."
      0.7 "93% thought they were poorly maintained."
      1.4 "86% found problems with the furniture."
      1.6 "Air conditioning was criticized by 84%."
    • 3.5 "Disappointing food."
    • 3.1 "Awful breakfast."
    • 2.7 "Generally quite dirty."
      3.0 "70% said rooms were dirty."
      2.8 "72% said the bathroom was dirty."
      1.7 "83% thought it was rather dirty."
    • 2.7 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
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