Pick-up location | New York |
---|---|
Car types | Compact, Economy, Full-size, Intermediate, Intermediate SUV, Luxury, People carrier, Premium, Standard, Standard SUV |
Rental locations | 115 |
Airport locations | 39 |
Popular agencies | Sixt, Thrifty, Dollar |
Economy | S$ 62/day |
Compact | S$ 62/day |
Intermediate | S$ 66/day |
Standard | S$ 68/day |
Full-size | S$ 79/day |
People carrier | S$ 146/day |
Premium | S$ 84/day |
Luxury | S$ 81/day |
Intermediate SUV | S$ 74/day |
Standard SUV | S$ 87/day |
5.5
Okay
1041 reviewsCleanliness
6.5
Comfort
6.6
Pick-up/Drop-off
5.4
Value for money
5.6
17 locations in New York
Locations in New York
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Reviews
6.0 Good
Jan 2022
2.0 Mediocre
Jan 2022
10.0 Excellent
Jan 2022
2.0 Mediocre
Dec 2021
2.0 Mediocre
Dec 2021
10.0 Excellent
Dec 2021
4.9
Okay
1030 reviewsCleanliness
5.9
Comfort
5.9
Pick-up/Drop-off
4.8
Value for money
5.0
6 locations in New York
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Reviews
10.0 Excellent
Jul 2021
2.0 Mediocre
May 2021
Pros:
Not an enjoyable experience at allCons:
Pickup — staff was both rude and incompetent. When picking up, I asked to change my dropoff date. After huffing about it, the staff person told me the new price... but conveniently forgot to update the reservation because I was later charged an early return fee. So then I obviously had to call to get it reversed — which no one likes wasting their time doing. Why couldn’t this have been simple and seamless, as usual? Only one reason - the staff. Dropoff — again, the staff person was exceptionally rude. She asked me to get in line when I was only literally mentioning that I was dropping off. Not EVERYONE is trying to cut in line all the time! Sometimes we just don’t want to wait for 6 other people to get helped for a 1 second FYI!10.0 Excellent
May 2021
Pros:
ExcellentCons:
-2.0 Mediocre
May 2021
Cons:
My reservation was for 3pm. I arrived a little after 3 and the rental location was closed. Nowhere on the app or in the reservation process was it made clear that the location closed at 3. I tried to make another reservation somewhere, but the Kayak app showed no cars available anywhere. Literally none. Very, very disappointed in the whole experience. And I’d like a refund of the $22 pre-paid in insurance for a car I never got.2.0 Mediocre
May 2021
Cons:
It took over two hours to pick up the car2.0 Mediocre
May 2021
Cons:
There were no cars available upon arrivals and dollar employees had no idea when they would be.7.5
Good
415 reviewsCleanliness
7.7
Comfort
7.6
Pick-up/Drop-off
7.3
Value for money
7.0
16 locations in New York
Locations in New York
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2.0 Mediocre
May 2021
Pros:
No!!Cons:
Called me and told me we will call you around 3 to confirm your pickup never called Back.10.0 Excellent
Mar 2021
Pros:
Staff was friendly and attentive. The car was greatCons:
Na10.0 Excellent
Jan 2021
Pros:
Very respectful of COVID precautions, very little interaction but still friendly, helpful sales representatives.10.0 Excellent
Jan 2021
Pros:
AllCons:
Nothing10.0 Excellent
Dec 2020
Pros:
greatCons:
nothing10.0 Excellent
Dec 2020
Pros:
It was all really simple to deal with, the car was super clean and easy to drive, no issues!Cons:
Nothing.7.5
Good
428 reviewsCleanliness
7.7
Comfort
8.1
Pick-up/Drop-off
7.9
Value for money
7.3
4 locations in New York
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10.0 Excellent
May 2021
Pros:
great customer service representative in the Jersey City locationCons:
they were clearly shorthanded and the guy there did a great job quickly and with humor handle everyone and keep tempers down.10.0 Excellent
Apr 2021
Pros:
Staff extremely nice and helpful. Pickup, drop-off and price all excellent.6.0 Good
Mar 2021
Cons:
The car could've been cleaner. The inside had sand on the seats and floor. The cars rims were covered in mud and sand.. overall the car served it's purpose but it could've been cleaner.8.0 Excellent
Feb 2021
Pros:
service was friendly and fast. car was nice.2.0 Mediocre
Jan 2021
Cons:
They should let me know I cannot read the car without credit card10.0 Excellent
Jan 2021
Pros:
Everything was very easy, convenient. Loved the car they gave me.5.8
Okay
579 reviewsCleanliness
6.8
Comfort
6.6
Pick-up/Drop-off
6.0
Value for money
5.7
14 locations in New York
Locations in New York
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8.0 Excellent
May 2021
Pros:
The carCons:
I prepaid for gas expecting to be credited for the fuel I didn’t use. At pick up the staff asked me so many questions about extras I felt obligated to buy the gas.4.0 Okay
May 2021
Cons:
The shuttle from rental place to terminal took over 40 mins from return time to finally having a bus to take us to terminal. About 4 folks including myself missed out flights. The terminal is only 1 mile away. It was lunch time, I guess it was more important to have lunch than take care of the 20 folks waiting on the shuttle to terminal10.0 Excellent
May 2021
Pros:
The service was very good and the vehicle was excellent.Cons:
Maybe cheaper..lol8.0 Excellent
Apr 2021
Pros:
Staff were very friendly and helpful.Cons:
Please push for more fuel efficient large cars!!2.0 Mediocre
Apr 2021
Pros:
The pricing was decent but being charged $9.50 per gallon to fill half a tank when no where in the United States gas cost that much.Cons:
Not charging $9.50 per gallon to refill half a tank. I will not be using you guys and will tell everyone I know not to use your services.2.0 Mediocre
Feb 2021
Pros:
I liked the agent who helped me when I returned the vehicle.Cons:
The car was filthy when I picked it up. I asked to have it cleaned and I was told not to expect a good job. It had bird poop all over and the inside was not clean. They washed it but it was not really clean. While driving the car I noticed that it was pulling to the right and left. I checked the tires and they were completely bald. I did the penny test and have pictures to prove that they were bald. I called roadside repair and they took the case and told me to go to my nearest Avis dealer who was more than 2 plus hours from where I was. I drive back to LGA very scared and slow. I was given a 50 dollar credit. I expected to have more of a credit than that seeing that I put my life and the life of my family and friends in jeaporady. I would like a full credit and will give it 2 weeks before filing a case in NYS small claims court.5.7
Okay
824 reviewsCleanliness
6.7
Comfort
6.7
Pick-up/Drop-off
5.7
Value for money
5.9
7 locations in New York
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10.0 Excellent
May 2022
2.0 Mediocre
May 2022
10.0 Excellent
May 2022
10.0 Excellent
Jun 2021
6.0 Good
May 2021
Pros:
The car has good maintenanceCons:
Clean carefully the car Have more options at the pick up8.0 Excellent
May 2021
Pros:
East accessCons:
Value can be a little bit of cheaper5.7
Okay
395 reviewsCleanliness
6.4
Comfort
6.1
Pick-up/Drop-off
5.4
Value for money
6.0
2 locations in New York
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10.0 Excellent
May 2021
Pros:
Pickup and drop off easy. JFK is JFK so getting in and out of airport less than ideal.10.0 Excellent
Apr 2021
Pros:
i came here after my reservation with ACE fell through - these guys brought me an upgrade in about 5 minutes despite not even having a registration for more than half an hour. was really impressed, & that's not something i'm used to saying about car rental places.Cons:
one "invisible bill", possibly linked to a toll bridge...or is that troll bridge? hmm10.0 Excellent
Apr 2021
Pros:
Yes easy smooth in and outCons:
Car was ok nothing great8.0 Excellent
Mar 2021
Cons:
printer working in lobby8.0 Excellent
Feb 2021
Pros:
Pick-up and drop-off was a fairly simple process.Cons:
When we received our car, the tire pressure light was on. We connected with an employee who filled the tires with air. When finished, the light was still on, but the employee said that "it's because the tires need some time to warm up" (it had snowed two days in a row previously). We had a car for a total of three days and two nights. The tire pressure light never turned off. I wish the employee had taken more care to look into the issue and/or escalate the matter so that we could receive a new car.2.0 Mediocre
Dec 2020
Pros:
They ran out of cars, I waited 3 hours after my booking time to get a car5.6
Okay
245 reviewsCleanliness
6.2
Comfort
6.3
Pick-up/Drop-off
5.6
Value for money
5.5
3 locations in New York
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2.0 Mediocre
Aug 2022
2.0 Mediocre
Jul 2022
10.0 Excellent
Jul 2022
6.0 Good
Jul 2022
10.0 Excellent
Jul 2022
2.0 Mediocre
Jul 2022
4.8
Okay
652 reviewsCleanliness
6.0
Comfort
6.1
Pick-up/Drop-off
4.7
Value for money
4.9
3 locations in New York
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7.9 Good
Jun 2021
6.0 Good
May 2021
Pros:
1 person working alone both for pickup and drop off. > 30 minute delay for pick up.Cons:
Car was not well cleaned and when shown to staff I was told that we are busy!!!!!!!!4.0 Okay
May 2021
Cons:
Car smelled like cigarettes, i prepaid online and then was charged extra at pickup, more than doubling the rental cost. " Mandatory liability insurance, concession fees that weren't mentioned online and $44 for a toll pass which I chose to add). None of which were mentioned online when reserving and paying "In Full". My $125 car rental turned into $300. Felt like a bait and switch. Dishonest advertising. Once i was there for pickup, i needed the car and had no choice but to pay what they were asking.2.0 Mediocre
May 2021
Cons:
We had to cancel the reservation, customer service was horrible2.0 Mediocre
May 2021
Pros:
The pick-up was so bad. It took them almost an hour to provide me with the car .The car was dirty,Cons:
Have more respect and have the car ready10.0 Excellent
May 2021
Pros:
Very friendly and helpful staff!Ace
3.9
Mediocre
105 reviewsCleanliness
4.5
Comfort
4.4
Pick-up/Drop-off
3.6
Value for money
4.0
One location in New York
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2.0 Mediocre
May 2021
Pros:
NothingCons:
The manager at Ace was very rude and had me on the do not rent list for keeping the car a few days longer than the reservation. Which I was in fact in contact with them everyday I kept the car and was being charged everyday that I had it over the time reserved. My trip was extended so I extended my rental. People do it all the time. I was not given my money back that I pre paid towards the rental when I made the reservation.10.0 Excellent
May 2021
Pros:
Easiest drop off everCons:
Everything was excellent2.0 Mediocre
Apr 2021
Pros:
no car was made available to me - indeed the lot was packed with 30 people waiting for THEIR cars which didn't exist so it wasn't just meCons:
pretty much everything. be careful what you pay for because you might just get it4.0 Okay
Apr 2021
Cons:
Really far to get to from JFK - after you take the train to the rental car area you then need to call a shuttle to be picked up. On the return we just threw the shuttle driver $20 and he dropped us off directly at the terminal which was much easier.2.0 Mediocre
Mar 2021
Pros:
First off staff was very rude, second you cannot get a hold off anyone even with the corporate phone number and third my rental had broken down on me and after hour's of trying to get a hold of someone they said I would have to tow the car on my expense to their location so that I may yet another vehicle. This company sucks never will I ever rent from these guys again2.0 Mediocre
Feb 2021
Cons:
I think this is a fake company. Seriously. No cars, no intention of renting you anything.2 locations in New York
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2.0 Mediocre
Apr 2019
Pros:
NothingCons:
Give people refunds when they refuse to re t them cars6.8 Good
Mar 2019
Cons:
Friendly staff8.0 Excellent
Mar 2019
Cons:
The location was farther then I expected.10.0 Excellent
Feb 2019
Pros:
Pick up and drop off was very easy. The price was fair and never changed. Vehicle was as described and clean. They even had a snow brush in the car as it is wintertime. I would definitely use them again.10.0 Excellent
Dec 2019
Pros:
Convenient service . And the woman behind the counter was awesomeCons:
Nothing at all5.2 Okay
Nov 2018
Pros:
The price was very affordable. Both drivers that picked me up or dropped me in lga were very nice and friendly.Cons:
The ladies at the desk were disasters. They were busy playing with each other instead of assisting customers. I had to reminder them many time that I had to go. The lady that help helped to me said I had to upgrade because my car size was not available even though reserved ahead of time. Which I declined but she charged me aways for the upgrade. I spent over 30 mins to get my rental.7.4
Good
57 reviewsCleanliness
7.5
Comfort
7.3
Pick-up/Drop-off
7.7
Value for money
6.8
4 locations in New York
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2.0 Mediocre
Jun 2021
Cons:
I just checked my bank account and I got charged $658.56 for my car rental. It should've been $408.56. Please correct this amount ASAP otherwise I will dispute the charge with Chase.10.0 Excellent
Dec 2020
Pros:
The staff was super helpful and friendly. One of the best experiences I've had picking up a car in NYC.Cons:
I wish the tank was full when I picked it up. It's a bit more complex to return a tank at 5/8 than to return one that is full.2.0 Mediocre
Oct 2020
Cons:
I never got any sort of confirmation, therefore was not able to rent the car6.8 Good
Aug 2020
Pros:
The staff was helpful, although a little slow.Cons:
The car looked very used and smelled like smoke.9.6 Excellent
Jun 2020
Pros:
Staff was very helpful and friendly10.0 Excellent
Feb 2020
Pros:
ExcellentCons:
ExcellentSilvercar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in New York
Locations in New York
10 Columbus Circle
+1 855 359 2227
650 W. 42nd St.
+1 855 359 2227
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10.0 Excellent
Sep 2019
Pros:
The whole experience was excellent, but mainly I want to praise the staff for being super friendly and overall helpful.10.0 Excellent
Jun 2019
Pros:
Staff was amazing - really nice and helpfulCons:
The entrance to the office is not pedestrian friendly - I have to walk up and down an active driveway8.0 Excellent
Nov 2017
Pros:
Car was excellent, no charge for EZ pass!!Cons:
Hard to find and reliance on App was a little cumbersome for first time10.0 Excellent
Sep 2019
Pros:
The whole experience was excellent, but mainly I want to praise the staff for being super friendly and overall helpful.10.0 Excellent
Jun 2019
Pros:
Staff was amazing - really nice and helpfulCons:
The entrance to the office is not pedestrian friendly - I have to walk up and down an active driveway8.0 Excellent
Nov 2017
Pros:
Car was excellent, no charge for EZ pass!!Cons:
Hard to find and reliance on App was a little cumbersome for first timeSunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
6 locations in New York
Locations in New York
Filters
No reviews available
Action
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
4 locations in New York
Locations in New York
200 E. 33rd St
+1 646 650 2500
229 W.60th Street
212-784-8700
37-10 114th Street
+1 646 650 2500
741 Broadway
646-650-2500
Filters
No reviews available
Empire Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
3 locations in New York
Locations in New York
15-02 131 Street
+1 718 353 6848
189-03 Northern Blvd
+1 718 353 6848
98-28 Queens Boulevard
+1 718 353 6848
Filters
No reviews available
Prestige Car Rental
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
3 locations in New York
Locations in New York
148E 33rd st
+1 212 679 4747
55 west end ave & 62nd st.
+1 212 957 1525
72-12 Queens Blvd
+1 718 335 0209
Filters
No reviews available
AAMCAR
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in New York
Locations in New York
315 West 96th St
+1 888 500 8460
506 West 181st St.
+1 888 500 8480
Filters
No reviews available
Advance Car And Truck Rental
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in New York
Locations in New York
318 Federal Cir, Jamaica, Queens County, New York
+1 718 632 1632
90-05 25th Ave, Flushing, Queens County, New York
+1 718 424 8504
Filters
No reviews available
Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in New York
Locations in New York
Filters
No reviews available
keddy by Europcar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in New York
Locations in New York
90-05 25TH AVE, PROCEED TO THE ADVANTAGE SHUTTLEBUS, Jackson Heights
+1 718 424 8504
Jfk Airport Building 340, New York
+1 718 632 1632
Filters
No reviews available
ADDCAR RENTAL
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in New York
Locations in New York
124-10 S Conduit Ave, South Ozone Park
+1 877 326 7368
Filters
No reviews available
All Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in New York
Locations in New York
Filters
No reviews available
Eagle Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in New York
Locations in New York
Filters
No reviews available
Elita Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in New York
Locations in New York
New York Airport La Guardia LGA
+1 718 424 8504
Filters
No reviews available
Europcar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in New York
Locations in New York
Please Go To Fox Counter
+1 877 777 0010
Filters
No reviews available
NU Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in New York
Locations in New York
229-20 S Conduit Ave, Jamaica
+1 718 413 0000
Filters
No reviews available
Right Cars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in New York
Locations in New York
Filters
No reviews available
U-Save
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in New York
Locations in New York
150-32 North Conduit Avenue
+1 718 565 7222
Filters
No reviews available
Yesaway
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in New York
Locations in New York
New York Airport La Guardia LGA
+1 718 424 8504
Filters
No reviews available
Most popular agency | Hertz |
---|---|
Most popular car type | Intermediate |
Average price | S$ 165/day |
Good deal | S$ 115/day |