Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.6
Pros: Staff friendly and helpful
Cons: Nothing
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4.0
Pros: Staff wasn't overly friendly and tried to upsell me on insurance I didn't need, because he wasn't listening. He misrepresented the cost of the EZpass.
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10.0
Quick
Pros: Quick n affordable....
Cons: Ntn
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10.0
Excellent
Pros: I got the car I reserved. Pick up with a 2 yr old. I was helped immediately. Returning the car took about 1 min. All employees were incredibly nice and helpfully.
Cons: No issues.
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7.2
Great deal my problem was locating pickup and drop off points
Pros: Rented in Laguardia returned to Newark airport. Minimal fee- if any to return at another location. I checked other companies the price was much higher.
Cons: Alamo is off site by Laguardia, not only that I needed to transfer between shuttles to get to pickup site. Construction at Newark was a problem- finding the Alamo return. But the rental was great between pickup and drop off.
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9.2
Seamless operation and very friendly teams at the pick up and drop off
Pros: Loved how easy the whole process was
Cons: The car for pick up could have been cleaner. Inside was fine but the outside needed a good cleaning
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9.6
Pros: Services were prompt.
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8.4
Cons: I ordered a 4wd and was given a 2wd even after I asked the check in clerk if it was 4wd. I was given a similar vehicle to the advertised mock up so I asked to be sure. I had plans to drive into the mountains of PA and was concerned about snow since I had 750 miles to travel If my only choice was 2wd I would have chosen fwd instead I had the worst drive train for snow. I was given two clickers on a crimped wire rope. The clerk said I could not cut them. Bad corporate decisions do not look good in the real world. Then the clerk at drop off said I could have cut them but the wire would have required heavy duty snips. The heated seat and heated steering wheel was set set to auto on at high. Nothing is more annoying or distracting than to have heat when and where you do not want it. I should not need to explore the controls of a vehicle to turn something off.
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6.8
Pros: Close to our hotel
Cons: Confusing place for drop off, no signs outside to know it was Alamo location
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9.6
Pros: Car was realyy nuce. Service on both drop off and pick up were very professional and quick.
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8.0
Pros: easy in/out, easy to drop off. staff was friendly enough for NYC
Cons: nothing, very easy to return car to this location
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2.0
Terrible.
Pros: Dropoff was easy
Cons: Being charged an additional $160 for no reason. They gave me a car that was not full on gas (just under) and I'm assuming they are charging me a premium for it.
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9.6
Pros: Staff friendly and helpful
Cons: Nothing
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10.0
Quick
Pros: Quick n affordable....
Cons: Ntn
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10.0
Excellent
Pros: I got the car I reserved. Pick up with a 2 yr old. I was helped immediately. Returning the car took about 1 min. All employees were incredibly nice and helpfully.
Cons: No issues.
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9.2
Seamless operation and very friendly teams at the pick up and drop off
Pros: Loved how easy the whole process was
Cons: The car for pick up could have been cleaner. Inside was fine but the outside needed a good cleaning
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9.6
Pros: Services were prompt.
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9.6
Pros: Car was realyy nuce. Service on both drop off and pick up were very professional and quick.
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7.2
Great deal my problem was locating pickup and drop off points
Pros: Rented in Laguardia returned to Newark airport. Minimal fee- if any to return at another location. I checked other companies the price was much higher.
Cons: Alamo is off site by Laguardia, not only that I needed to transfer between shuttles to get to pickup site. Construction at Newark was a problem- finding the Alamo return. But the rental was great between pickup and drop off.
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8.4
Cons: I ordered a 4wd and was given a 2wd even after I asked the check in clerk if it was 4wd. I was given a similar vehicle to the advertised mock up so I asked to be sure. I had plans to drive into the mountains of PA and was concerned about snow since I had 750 miles to travel If my only choice was 2wd I would have chosen fwd instead I had the worst drive train for snow. I was given two clickers on a crimped wire rope. The clerk said I could not cut them. Bad corporate decisions do not look good in the real world. Then the clerk at drop off said I could have cut them but the wire would have required heavy duty snips. The heated seat and heated steering wheel was set set to auto on at high. Nothing is more annoying or distracting than to have heat when and where you do not want it. I should not need to explore the controls of a vehicle to turn something off.
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6.8
Pros: Close to our hotel
Cons: Confusing place for drop off, no signs outside to know it was Alamo location
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8.0
Pros: easy in/out, easy to drop off. staff was friendly enough for NYC
Cons: nothing, very easy to return car to this location
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4.0
Pros: Staff wasn't overly friendly and tried to upsell me on insurance I didn't need, because he wasn't listening. He misrepresented the cost of the EZpass.
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2.0
Terrible.
Pros: Dropoff was easy
Cons: Being charged an additional $160 for no reason. They gave me a car that was not full on gas (just under) and I'm assuming they are charging me a premium for it.
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