Car Rental New York

Pros: literally nothing

Cons: if they had an actual car to provide

Pros: This was the worst car rental experience ever. In fact, I did not even rent a car and was left to scramble to find a solution that could work for my family. I rented a minivan to seat 7 safely. The 3 minivans they had were all onsite but none of them operable. I would go on but I don’t care enough.

Cons: Nothing. Advantage is so bad that I will not only never use or even consider them. I am done with any travel related company that works with them. Kayak, I am likely done with you. I will just search for flights and car rentals directly myself. Thanks, good by. Mike Woods (310.739.6616). Terrible.

Pros: I did not like one thing here. The staff was completely unhelpful. Just said too bad and no supervisor to help.

Cons: They do not have the car you need. Complete waste of my time. Extremely unprofessional with zero customer service. I had to leave and rent elsewhere at the last minute which costed me more money. Very horrible experience.

Pros: Staff seemed friendly but slow and unaccommodating.

Cons: No car was ready when we got there, in the past at other locations/ agencies if they didn’t have the car requested, I’ve gotten the next level up. Instead we waited more than an hour after the paperwork was filled, multiple prompts to find out status. Wouldn’t recommend this location to anyone.

Pros: I arrived at JFK airport's Advantage desk at 1 am as scheduled to pick up my reserved car. They didn't have any. They said they had one they expected at 2 am, but there was somebody on the waiting list for that car. I could get the one they expected at 6 am. Avis had cars, fortunately.

Cons: They could have had the car I reserved. Fortunately, I did not pay ahead of time.

Pros: Staff was great - super helpful, accessible and communicative.

Cons: I was driving for business - the vehicle was dirty and needs maintenance (the check engine light went on and the breaks locked up). I had a long drive so I needed a reliable vehicle. I will give advantage one more try.