Overview

Hotel New Otani Osaka

1-4-1 Shiromi, Chuo-ku, Osaka, Japan
+81 669 411 111

S$ 220+

Overall guest ratings

8.7/10 Excellent
based on 3,664 reviews

Review highlights

  • 9.6
  • 8.7
  • 6.5
  • 6.3

Good to know

  • Professional service
  • Friendly service
  • Great view

Nearby

    show all

    About

    Uniquely located across from the famous Osaka Castle and park in the historical district, New Otani Osaka has easy access to Osaka city center, with Osaka Business Park Station a 5 minute walk away. The hotel is located a 40-minute train ride from World Heritage sites in Kyoto, Nara, and Himeji. The renowned shopping street Tenjinbashisuji is a 6-minute train ride away.

    Less More
    Expedia

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
    • Outdoor tennis
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    based on 3,664 reviews
    • 9.6 "Internet works perfectly."
      9.4 "94% said the wifi quality was great."
    • 8.7 "Great service."
      9.6 "96% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
      7.1 "71% said the reception staff was great."
      8.9 "Housekeeping was great, according to 89%."
      9.1 "91% said the recreation staff was great."
      9.2 "92% were happy with the room service."
      10.0 "100% said the concierge service was amazing."
    • 8.3 "Location is great."
      9.2 "92% thought it was easy to get to the train station."
      7.1 "71% liked the proximity to shopping."
      9.4 "Easily accessible by car, said 94%."
      9.3 "Near to public transport, according to 93%."
      9.3 "93% liked the proximity to sightseeing."
      7.1 "71% enjoyed the restaurants & bars nearby."
    • 7.8 "Good breakfast."
    • 7.8 "Nice rooms."
      8.7 "87% thought rooms were spacious."
      9.9 "99% thought the view was good."
      8.1 "81% said rooms were clean."
    • 6.5 "Vibe was decent."
    • 6.3 "Average amenities."
      6.2 "62% thought the building was acceptable."
    • 5.9 "Bar is ok."
      6.4 "Alcoholic drinks were not bad, according to 64%."
    • 4.9 "Value below average."
      2.0 "80% said the breakfast was too expensive."
      1.4 "The price was too high for 86%."
    • 4.0 "Wellness & sports facilities were not very nice."
      2.0 "80% didn't like the fitness area."
    View all review categories

    Overall rating

    8.9 Excellent
    based on 1,025 reviews
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
    • 8.7 "Location is great."
      9.4 "Near to public transport, according to 94%."
      9.1 "91% thought it was easy to get to the train station."
      9.5 "Easily accessible by car, said 95%."
      9.4 "94% liked the proximity to sightseeing."
    • 8.3 "Rooms are great."
      9.9 "99% thought the view was good."
      8.8 "88% thought rooms were spacious."
      8.0 "80% said rooms were clean."
    • 7.7 "Good breakfast."
    • 7.1 "Tasty food."
      9.4 "Yummy desserts, said 94%."
    • 6.3 "Average amenities."
      6.4 "64% thought the building was acceptable."
      6.7 "67% found the grounds not bad."
    • 4.8 "Value below average."
    View all review categories

    Overall rating

    8.7 Excellent
    based on 1,868 reviews
    • 9.6 "Internet works perfectly."
      9.5 "95% said the wifi quality was great."
    • 8.7 "Generally very clean."
      8.4 "84% said rooms were clean."
      9.0 "90% thought it was clean."
    • 8.6 "Comfort level is high."
      9.1 "91% thought rooms were spacious."
      7.1 "71% thought it was pleasantly quiet."
    • 8.4 "Location is great."
      9.3 "Easily accessible by car, said 93%."
      7.0 "70% liked the proximity to shopping."
      9.3 "Near to public transport, according to 93%."
      9.3 "93% thought it was easy to get to the train station."
      9.1 "91% liked the proximity to sightseeing."
      7.3 "73% enjoyed the restaurants & bars nearby."
    • 8.2 "Great service."
      9.4 "94% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      8.7 "Housekeeping was great, according to 87%."
      9.2 "92% said the recreation staff was great."
    • 6.5 "Food is average."
      6.6 "Only 66% were satisfied with the menu."
    • 4.4 "Value below average."
      1.8 "82% said the breakfast was too expensive."
    View all review categories

    Overall rating

    9.0 Excellent
    based on 219 reviews
    • 9.0 "World class service."
      9.2 "92% thought the service was very professional."
      9.6 "96% found the staff to be very friendly."
    • 8.6 "Generally very clean."
      8.4 "84% said rooms were clean."
    • 8.3 "Location is great."
      9.4 "Easily accessible by car, said 94%."
      9.1 "91% thought it was easy to get to the train station."
      9.2 "Near to public transport, according to 92%."
    • 8.1 "Rooms are great."
      8.5 "85% thought rooms were spacious."
      8.4 "84% said rooms were clean."
      9.9 "99% thought the view was good."
    • 7.4 "Good breakfast."
    • 7.0 "Good vibe."
    • 5.0 "Average value."
    View all review categories

    Overall rating

    8.7 Excellent
    based on 549 reviews
    • 8.7 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
      7.1 "71% said the reception staff was great."
    • 8.6 "Rooms are great."
      8.9 "89% thought rooms were spacious."
      9.9 "99% thought the view was good."
      8.1 "81% said rooms were clean."
    • 8.2 "Comfort level is high."
      8.9 "89% thought rooms were spacious."
    • 8.2 "Location is great."
      9.2 "92% thought it was easy to get to the train station."
      9.3 "Easily accessible by car, said 93%."
      9.2 "92% liked the proximity to sightseeing."
      9.4 "Near to public transport, according to 94%."
    • 7.9 "Good breakfast."
    • 5.0 "Average value."
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Professional service"
    "Friendly service"
    "Great view"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    osaka
    great view
    castle view
    esp
    train station
    good view from our window
    courteous and polite
    large rooms
    airport limousine
    close to station
    cherry
    close to the castle
    metro convenient
    distance of the train
    brief walk
    bad lighting
    hotel close railway
    hard pillows
    helpful in providing

    Photos
    Map

    Map