Overview

The Reef Playacar Beach Resort

Retorno Sayil Fraccionamiento - 1, Playa del Carmen, QR, Mexico
+52 984 873 4120

S$ 256+

Overall guest ratings

7.8/10 Good
based on 850 reviews

Review highlights

  • 10.0
  • 9.3
  • 7.0
  • 6.6

Good to know

  • Clean rooms
  • Professional service
  • Friendly service

Nearby

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    About

    With a stay at The Reef Playacar All Inclusive Beach Resort in Playa del Carmen (Playacar), you'll be minutes from Playacar Golf Club and close to Playa del Carmen Maritime Terminal. This all-inclusive resort is within close proximity of Yucatek Divers and Central Square.

    Rooms

    Make yourself at home in one of the 196 air-conditioned rooms featuring refrigerators and LED televisions. Rooms have private furnished balconies or patios. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

    Amenities

    Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. This resort also features babysitting/childcare (surcharge), gift shops/newsstands, and a hair salon.

    Dining

    This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Grab a bite to eat at one of the resort's dining establishments, which include 3 restaurants and a coffee shop/café. Thirsty? Quench your thirst at a bar/lounge, a beach bar, or a poolside bar.

    Business, Other Amenities

    Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 5167 square feet (480 square meters), including a meeting room. Free self parking is available onsite.

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    Hotels.com

    AMENITIES

    • Fitness centre
    • ATM on-site
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Bicycle hire
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Pets not allowed
    • Free parking
    • Pool table
    • Storage available
    • Wedding services
    • Non-smoking rooms available
    • Terrace/Patio
    • Babysitting or child care
    • Internet
    • Wi-Fi
    • Tennis
    • Beachfront
    • Child-friendly
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    Reviews

    Guest reviews

    Overall rating

    7.8 Good
    based on 850 reviews
    • 10.0 "Excellent breakfast."
    • 9.3 "Wonderful beach."
      9.3 "Beach sports facilities are great, according to 93%."
      8.8 "88% appreciated the clean beach."
    • 9.3 "Terrific location."
      9.4 "94% appreciated the closeness to the beach."
      9.9 "City centre within easy reach, said 99%."
      9.8 "98% liked the proximity to shopping."
      8.8 "88% liked the proximity to sightseeing."
    • 8.3 "Amenities are good."
      7.2 "72% thought the building was wonderful."
      9.4 "94% found the grounds to be nice."
      8.3 "83% enjoyed the lobby entrance."
      8.8 "88% loved the outdoor sports facilities."
      10.0 "100% thought the architecture was beautiful."
    • 7.4 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
      8.5 "85% found the restaurant service to be one of the best."
      7.8 "78% said the recreation staff was great."
      8.2 "Lovely bar service, according to 82%."
    • 7.0 "Good bar."
      5.4 "Alcoholic drinks were not bad, according to 54%."
    • 6.6 "Food is average."
      6.5 "Only 65% were satisfied with the menu."
      5.9 "59% thought the dining experience was appropriate."
    • 5.1 "Average value."
    • 4.6 "Rooms are not good."
      3.8 "62% didn't like the uncomfortable beds."
      1.5 "85% thought they were poorly maintained."
      3.5 "65% complained about the bathroom."
      2.3 "For 77%, the rooms looked old."
      3.7 "Air conditioning was criticized by 63%."
      1.1 "89% were disappointed with the minibar."
      3.9 "61% had problems with the shower."
      3.3 "67% said the bathroom was dirty."
      2.0 "80% thought the tv was sub-standard."
    • 3.6 "Internet is poor."
      3.6 "64% thought it was overpriced."
      2.8 "72% said the wifi quality was bad."
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    Overall rating

    8.0 Good
    based on 603 reviews
    • 10.0 "Excellent breakfast."
    • 9.3 "Terrific location."
      9.5 "95% appreciated the closeness to the beach."
      9.8 "City centre within easy reach, said 98%."
    • 9.1 "Wonderful beach."
      9.0 "Beach sports facilities are great, according to 90%."
      8.5 "85% appreciated the clean beach."
    • 7.0 "Good service."
      7.9 "79% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
      8.6 "Lovely bar service, according to 86%."
      8.8 "88% found the restaurant service to be one of the best."
    • 6.9 "Bar is ok."
    • 6.5 "Food is average."
      6.5 "Only 65% were satisfied with the menu."
      5.4 "54% thought the dining experience was appropriate."
    • 5.0 "Rooms are ok."
      7.0 "70% thought rooms were spacious."
    • 4.8 "Value below average."
      3.4 "66% thought it was overpriced."
    • 3.4 "Internet is poor."
      3.4 "66% thought it was overpriced."
      2.6 "74% said the wifi quality was bad."
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    Overall rating

    7.9 Good
    based on 221 reviews
    • 9.4 "Wonderful beach."
    • 9.1 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 7.0 "Good service."
      8.6 "86% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      8.3 "83% found the restaurant service to be one of the best."
    • 6.8 "Food is average."
      6.7 "Only 67% were satisfied with the menu."
    • 4.6 "Value below average."
      3.4 "66% thought it was overpriced."
    • 4.2 "Not very comfortable."
      3.5 "65% didn't like the uncomfortable beds."
    • 4.0 "Rooms are not good."
      3.1 "69% complained about the bathroom."
      1.4 "86% thought they were poorly maintained."
      3.5 "65% didn't like the uncomfortable beds."
      3.6 "64% found problems with the furniture."
      1.9 "For 81%, the rooms looked old."
    • 3.5 "Internet is poor."
      3.4 "66% thought it was overpriced."
    View all review categories

    Overall rating

    7.8 Good
    based on 25 reviews
    • 7.8 "Good service."
    • 6.7 "Food is average."
    • 4.6 "Value below average."
    • 4.1 "Rooms are not good."
    • 3.2 "Disappointing internet connection."
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Clean rooms"
    "Professional service"
    "Friendly service"
    data provided by TrustYou

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