Sa Pá hotels

Pros: Excellent location, staff were very friendly

Pros: Loved this hotel. The staff was amazing.

Cons: The spa and hotel staff.

Pros: Happy staff Soft bed Beautiful food

Cons: Construction and loud music outside

Pros: excellent breakfast and excellent location, but most of all excellent service! David is amazing! very helpful and considered and even gave us a room to stay with the kids before check in time as we got there very early in the morning and prepared sandwiches for the rode when we had to leave late at night. worth every cent! thank you for a wonderful stay

Cons: a lot of constructions all over sapa

Pros: Location is perfect Room is perfect Staff is perfect Breakfast is perfect Every thing is perfect Recommended this hotel in your trip.

Cons: Nothing

Pros: Location was excellent!

Cons: Construction happening outside.

Pros: Good location,good service,the room is so clean and super comfortable. All staff is helpful and service-mine. Our breafast is so yummy. They provide us with fresh fruit,red wine,laptop. All of that are for free!!! I will come back again for sure

Cons: Nothing

Pros: The service here was exceptional. The rooms are nice, clean and have everything you would need. The hotel is in a good location, close to everything. Some construction on the street at the moment but it did not bother us at all. The breakfast was very nice.

Pros: Hotel facilities very good and the roof top restaurant where we were served breakfast was excellent - possibly the best we have experirnced on our three week Vietnam trip. The room and views over the mountains were spectacular.

Cons: Whilst the location of the hotel was close to the town centre ir had to be approached over a broken road passing what would appear to be a major new development. Unfortunately Sapa is developing rapidly and it would seem without any proper planning or control.

Pros: Beautiful hotel in Sapa Located on center of Sapa and on the most beautiful road - Dong Loi Street, hotel is very large with seventh floor and car park, our room is very nice with private balcony facing to Fansipan mountain and Muong Hoa valley,, the bed room is very comfortable, bathroom is new and morden. breakfast at sapa sky view on seven floor is wonderful with plenty of choice ..the view of hotel is so amazing and staff' excelent

Pros: great location, i just stayed here one night only, i really enjoyed our stay, the room was good with mountain view, clean, full eqiupment, all staffs very helpful and kindly, breakfast was amazing, a lot of choice like as pho, spring roll, fried rice .......highly recommend this place for the other, thank a lot

Pros: Great location, perfect service, my stay in this hotel was outstanding. Customer service was on point, staff always had smiles on their faces. They were warm, welcoming and was a delight to stay with. The facility was clean and well maintained, rooms are well kept. Breakfast was great too. All in all, I’m giving my stay thousand stars if I could.

Pros: The staff were courteous and the room was well spaced and laid out. The bed is high and really comfortable.The room is modern with internet in rooms as well.

Pros: Stayed two nights at this wonderful hotel. Room was very ample, and clean. they are always making upgrades to the suites and hotel, which I appreciate and enjoy seeing each time. I love how they treat you like family and are so warm and welcoming.

Pros: Friendly and helful staffs. Our room was very spacious with modern well maintained furniture, We were very very pleased that we chose Chau Long

Pros: Great location, easy to find a place like as shopping, post card shop, cable train/car, clean rooms, stylish hotel, delicious breakfast, and friendly staff, what more can a guest ask for? such a great value! I can't say enough positive things about our experience here! recommending this hotel to everyone.

Pros: The view it's very nice and very close to city center

Cons: Too noisy. I had to ask for room change.

Pros: Ms Ha is so nice and friendly. Room is nice size, comfortable bed, and clean. Location is close to the center but far enough from main noise and chaos. Ms Ha was very helpful and really cared about us.

Cons: Because of City controlled construction (nothing the hotel could do about it) in front of the hotel, there was a pile of rocks in front and the air from outside coming in. This made the room and hotel very cold. HOWEVER, Ms Ha offered to put us up in a nicer hotel and pay the difference (we still stayed here as it was only one night). She also gave us a discount even though we said we didn’t need it. Great customer service.

Pros: Great staff - so very helpful! Most comfortable bed of my holiday!

Cons: There was construction right outside which was noisy. Looked like it was finishing relatively soon.

Pros: Everything! The staff is amazing and helped organise the best two days tour, far from other tourists, we absolutely loved it. The rooms were very cozy, we really enjoyed our stay

Pros: We had a fabulous stay. The hotel manager spoke excellent English, was very helpful, and professional. The staff brought us tea to our room after our walk on a cold afternoon and sent us away upon check out with warm grilled cheese sandwiches. The room was also very nice with lots of natural light. Everything was very clean. Breakfast was great - loved the fresh fruit juices! We’d come back here without hesitation. Thank you for a lovely stay!

Pros: Good location, clean tidy room. Mrs Ha is a lovely host with a wealth of local knowledge and experience, she speaks very good English and can organize any tour, transport or tickets at a fair price. She has very good recommendations for restaurants around town. Nice breakfast and in general great experience.

Cons: Loud construction starts around 0730 next door right now. Also the bathroom carries the smell of grey water but is still very clean.

Pros: Just what we needed. It was a warm room with a warm shower for the cold weather of Sapa. The owner was very sweet as well!

Pros: This is the second time we chose Heart of Spa Hotel for our vocation in SaPa. Except the room was pretty small, everything was still incredibly perfect as they used to be. The warm owner and her young staff made a great impression on us. They were always willing to help and serve us thoughtfully. I believe that this commodation is worth staying when paying a visit to SaPa.

Pros: Very convenient location for staying in sapa. Restaurants, shops, train station and bus in walking distance. Ms. Ha is a great host and she can help arrange everything you need to do in Sapa. Recommend renting a motorbike so you can go around explore more.

Pros: This was the best room I had for a long time - clean and comfortable. Very good shower, comfy bed, and featuring all the nice little things you sometimes miss, like decent lightening, a lamp on the bedside table, a socket nearby, a water kettle, a little fridge that made no noise, good curtains etc... Heating by the aircon worked very well when needed. I liked being at the top floor ‚above‘ everything, windows to two sides, very bright room. The location is good, central but not noisy. Breakfast with many choices of omelette, eggs, pancakes, soups (or all of it, if you manage...) plus fresh fruit and yoghurt and unlimited coffee, tea and juices. The landlady Ha will help and organize everything you need, from hikes to train tickets, if you like. All staff was very friendly and attentive. Btw: In case you like to eat vegetarian, there is a nice and inexpensive ‚non-hip’ all veggie restaurant only 100m away.

Cons: WiFi was not the strongest in my room, but this was a minor issue to me.

Pros: Staff exceeded my expectations (they arranged tours and even gave us free snacks!) The lady on desk is wonderful and she'll help you out with everything you need. Cool location and price.

Cons: The heating system was not working pretty well, and given the fact that Sapa is a cold place...

Pros: It’s quiet and away from the bustling city. Very beautiful countryside, the pool view is great, the food at the restaurant is PERFECT, the staff is extremely friendly and willing to assist us. View is perfect, night time there is on the house wine. I like that the resort emphasis that they are hiring the local community and supporting the local community by displaying their handcrafts

Cons: No WiFi in the rooms, lack of amenities (only a basic pool), hotel doesn’t provide bathrobes, doesn’t provide a basic swimming bag since the pool is the only recreation, no toothbrush/paste. Tourists travel a long way up, as long as 7hours from Hanoi to enjoy a quiet countryside but that doesn’t mean that basic necessities should be taken away from us, such as WiFi etc. There are plenty of places in the world with such unique lodges but this is very disappointing. I would at least expect for the price we pay, half board should be included. Having said, it’s a decent stay, it’s only worth a stay if you are around the area. there should be more board games, darts corner, movie theatre, etc otherwise there is really NOTHING to do ! & that’s not a way to relax doing literally nothing.

Pros: Everything

Cons: Unfortunately More clouds and rain than rice fields views

Pros: This Ecolodge located on the top of hill and far away from the Sapa downtown. We can really enjoy the local environment and culture. We explored the truly terraced field and actual localized life. Every bungalow has amazing scenes. Bed is comfortable and room is really clean. Swimming pool is awesome and pretty. Pool has warm water. Breakfast and their food are tasty and characteristic. They only provide wifi in public area, no wifi and TV in room, I like it because we do not suppose to here for use those things. Just chill leisurely and waste your time in the environment.

Pros: Very nice and stunning place. Staff are so friendly especially Kent who always help with nice smile on his face. Would love to go again

Cons: The scenery, the mountains... all about ecolodge.. love it

Pros: New year's eve Buffet dinner was excellent. The beef pho I had on the day of arrival was good. Compliments to the chef. I didnt like pho in the past. Can I have the recipe please.

Cons: The topas bungalows is on top of the mountain and need good mobility to get to our bungalows. May we suggest have buggy to transport guests close to it. My friend who has knee arthritis struggled on the steps and walking uphill. I did not like that you tied a goat to a tree whole day so that people can take photos of it. Its cruelty to animals. Imagine you are pinned to a tree not moving whole day. Its like prison in broad day light for animal. Its not okay to torture animal for the sake's of tourism.

Pros: Staff were friendly and attentive. How and Huyen in the bar were particularly helpful, it was a wet cold day and they created a blazing fire and looked after us really well.

Pros: We stayed 3 nights with really bad weather, not just rain but also there wasn’t any visibility, which meant we couldn’t do any of the planned hikes. The hotel was great in keeping us entertained. The indoor swimming pool, gym, and sauna/steam room were great. Even the pool table and the board games/books available outside the restaurant were all helpful. The breakfast was worth every penny.

Cons: Housekeeping can be quite invasive in their routine checks. A lady entered my room while I was showering and knocked on the bathroom door just to check if everything was ok. I appreciate the effort to check daily on guests but it should have limits.

Pros: 街をみおろす眺め

Pros: Everything about this hotel was wonderful and exceeded my expectations. The room was lovely and the little touches like the bowl of fruit and turn down service were most appreciated. The staff went out of their way to make us feel welcome and comfortable; we were a little cold so they provided us with a heater and they helped us out with trip itineraries and made suggestions about where to hike, where to eat / drink, etc. We took our dog with us and one day we wanted to hike Fansipan; we were advised it might be a little difficult for the dog so they very kindly took care of her for the day; just one example of how they went above and beyond. The swimming pool and sauna were much needed after a day in the cold and the facilities were well kept. Thank you to Hanno, Tao, Nam and the rest of the team for making us feel part of the family.

Pros: Room was lovely overlooking the garden Buffet breakfast great selection with a station where you could have eggs cooked for you however you like them. Staff were very friendly and helpful.

Pros: Faculty is nice and staffs are good

Cons: Keep changing our spa time, it seems there is a miscommunication within internal staffs!

Pros: I stayed in the suite with mountain view. A bit of a splurge but was rewarded with superb views of the valley and nearby villages from my balcony and bathtub! Clean linens, towels and bathroom. The nightly turndown service was a lovely touch. Housekeeping does a good job of cleaning and replenishing water and coffee/tea supplies. The whole Eco Palms service team was friendly and wonderful, spoke English well and catered to our needs. If you are not taking a tour, it is quite likely that you will have most of your meals in the retreat as there are barely any good options within walkable distance. This was not a problem for us - food was of decent quality and clean.

Cons: The hotel right next to Eco Palms was playing loud music for hours, two nights in a row when I stayed there. It was frankly quite unbearable and inconsiderate. I know this isn’t a fault of the owners of Eco Palms but it spoilt the otherwise near perfect experience.

Pros: We stayed two nights at Eco Palms and enjoyed a wonderful massage and herbal bath, as well as an interesting cooking class and visit to the local market. The bungalow was cozy with an amazing view to the rice fields. Kitchen was absolutely delicious and the owners were very friendly and helpful. We would love to come back.

Pros: I absolutely loooooooved the location. It is so beautiful! The bungalows are a great experience! The pho was delicious.

Cons: 1) they took the money on my bank account to pay for the room several days before we came without telling me. What if I wanted to pay by cash? 2) I ordered 2 taxis, both were late. Actually one didn’t even come so I am not sure if it’s because they forgot to order it or if it’s because the taxi just didn’t show up. At least they were nice enough to transport us themselves. 3) the staff is really nice but: 1 of them just wouldn’t let me talk, and we got a problem with another who did our Laundry. We realized when we got our laundry back that there was a huge hole in one of my boyfriend’s jeans. The woman said there was already a hole when we gave it to her (I have a video where we can see the back of the jeans with no hole in it that has been taken right before we gave it to her). So basically she said it’s not her fault, but if the hole was really there (which I am 99% positive it wasn’t), she should have come to us before cleaning it and show us the hole to make sure we wouldn’t think it’s the hotel’s fault. Anyway, she just said it was already there (so apparently we must be liars) and didn’t even offer anything free (not even the laundry). 4) nothing is sound proof. A lot of animals are there, which I love, but when you are trying to sleep and a bunch of dogs are barking at 6 in the morning it’s not really good. Also, you can hear people talking outside. I would also like to talk about the fact that we had guys working in the rice paddies at 7AM with machines that were very noisy. I think the minimum is to warn the customers so we can put earplugs. Over all, I really loved it even though I complained a lot. Just the bungalow and the location and view makes it worth it. But I hope the staff will take into consideration what I just said.

Pros: + Friendly and helpful staff + Excellent food + Great location and views

Pros: Everything was perfect.

Pros: I can't express enough how wonderful Eco Palms house is! I was sick during my visit and the staff would bring me hot tea and accommodated us so nicely. What a lovely place to be sick, haha! The views are stunning and the little dogs running around brightened up my days! I would highly recommend to stay if you are going to SaPa.

Cons: Nothing!

Pros: The staff are so incredibly kind and friendly. The resort is beautiful with stunning views. Amazing room. This is the perfect place to be away from the town and enjoy the nature and hills of sapa. The food here was exceptional. We will definitely stay here again without a doubt. Had such a wonderful stay here it made our trip! The staff organized a great trek down to the villages with the best guide. The resort was so great we didn’t want to leave

Pros: The staff are amazing! Very clean place! The family dinner is a must so you can know the people and it's culture, and of course, the food is AMAZING!!

Cons: It's impossible to point out any negative thing!

Pros: Very nice staff. They give you any informations you want go.

Pros: This is a really nice guesthouse run by a lovely lady. Our room was incredibly great value for money. Comfortable beds and clean. No heating but bed was warm enough even with temperatures close to zero at night. Food was tasty. The location is great, about 45 minutes drive from Sapa Town and also a bit away from the touristy villages. So it is quite peaceful and at the moment still has an unobstructed view over the rice terraces and over to Fansipan. Some really nice walks possible from here, we did it self-guided with maps.me and it worked well. Once the construction is finished this is a really great option for Sapa away from the crowds.

Cons: A lot of construction both inside the guesthouse and right next door while we stayed. Very noisy in the morning and during the day. Food is a little bit pricy.

Pros: The friendly staff who can speak good English and the view from the homestays is awesome. The food served was also tasty. In short Value for money.

Cons: Nothing but the road to the homestay is not so good... still manageable...

Pros: The owner was very helpful in all regards. From a motorbike tour I had a ripped up pant and she repaired it for me. Breakfast was very good as well and for dinner me and the other guests had proper Vietnamese family dinner with her and a friend of hers. In the Last evening of my stay we even had a little Karaoke-Party together. It was just a very nice experience to stay there.

Pros: The beds were comfy and there was hot water in the shower, with a good pressure in one of the two. Location is good, a bit far from the town, but there is nothing to see in the town and the road to get there is a mess. All you need to see is around this village, just take at tour they offer.. Zoom Zoom (not how you spell it) is a great host, she's lovely, and she makes the best spring rolls! You should definitely join the family dinner.

Pros: Helpful and friendly staff.

Pros: - Outside of the city and not many tourists - Great views and cool treks to do around - Very friendly staff, always happy to help you - Clean and confortable bed and clean bathroom - Next to local villages, very nice to wander around

Cons: - The “dorm” is actually a few beds in a big open space where everyone passes when going to their room, so there’s no intimacy whatsoever and can be noisy. Maybe a private room would be a better choice - Because it’s far outside the city, you will have to pay 250.000 for a taxi to get there (and 250.000 more to come back to sapa town). Make sure you leave at least 1 hour/1 hour and a half before your bus leaves (almost missed mine when I left 1 hour before). - Work being done next to the establishment, so very noisy in the morning - Aluminum roof, very noisy when it rains - Breakfast was supposed to be included but ended but not being included in the price... still very cheap though

Pros: The owner is very very nice

Cons: Very cold, no heat Matrasses very very hard Only 1 bathroom

Pros: Owner was fantastic. Available for questions on the phone at work anytime. Even dropped us off in town at a great restaurant for hotpot. Staff was great but nobody but his father understood any English at all; made it a little tricky at times but manageable. Breakfast and coffee were a fine variety. Fireplace in room made for cozy atmosphere in rainy weather. Grounds are a beautiful balance of Feng-shui elements.

Cons: This is just in the form of a caution that has no reflection on the place at all. The beautiful and artful location sign is not really obvious coming from Sapa or Hanoi so you have to coach your driver as to the entrance. Our limo driver back to Hanoi was 1/2 hour late because of this.

Pros: Perfect hostess despite barrier of language. Friendly and attentive

Pros: Comfortable bed with mattress heater, breakfast good and tasty bread, wide room and nice garden.

Pros: The hosts we're really great and so helpful. The grounds we're so lovely and everything was just like the pictures. We loved having a bed warmer and coming back in the afternoon/night to a fire lit in the room. Excellent value for the money.

Cons: I don't have any complaints!

Pros: Beautiful garden, gorgeous building. 10/10. Loved the doggie doggles too. Didn’t mind the walk there and back from Sapa,or, Cat Cat.

Cons: Staff. Plus, breakfast was very awful. Over cooked eggs and insufficient amount of food. If you need more which you clearly do, then, they like to charge you. When we asked for one more cup of coffee, we were asked to pay. I have to say that they did give us the free coffee BUT a staff member went around the corner of the room, out of sight from us, BUT NOT out of earshot, and began clearing out his/her nasal passages many times. SICKENING.

Pros: Everything about the hotel was excellent. We stayed in the family suite which was very huge, and had two bedrooms and two bathrooms. The owner's father helped us start a fire at the fireplace at night to keep us warm. The room had a very nice view, and the garden was nice to stroll in as they have plants, flowers and some animals roaming freely. Since it was outside of town, it was also quiet all through the day and night. The beds were equipped with heating pad so that was a really nice touch to keep us warm and toasty because the weather gets pretty cold at night. The entire hotel including the rooms was spotlessly clean. The breakfast prepared by the owner's mum was very good too. Nam Hong (the owner) and his family were extremely friendly and warm. Honestly my best stay ever. Really enjoyed this accommodation.

Cons: It's just a little outside of the town, about 30-40 mins walk but taxis and grab are readily available. Only cost about 50k VND to the town, and the journey is below 10 mins so it's nothing to complain about.

Pros: The calm The house and it’s super nice hosts The warming Mattresses

Cons: Nothing

Pros: You have to take the dinner, cooked by the mother. Fantastic!!! Best food we had in Vietnam. Very special Garden and all very clean and Costa. Every time kind support.

Pros: Beautiful comfortable rooms. So cozy with radiators, electric blankets and open fires. Good breakfast and very very quiet. Out of the town but taxis were cheap

Cons: Was told had to pay for the fire after having it on. Only 5 dollars a night but would have been nice to know.

Pros: Nice location with a beautiful view during breakfast, from the pool/gym/roof. Great breakfast. friendly staff. Clean rooms.

Pros: Top notch hotel in every aspect. Simply beautiful location with everything on a very high level of quality. The pool, gymn and the terrace on the roof top (stunning view from there!) are very nice add-ons. Indeed an amazing place. Also the staff was super helpful and friendly and showed great effort to make me feel better after arriving way too early after an exhausting night train journey and several days of backpacking, looking completely wasted. Additionally they have a great breakfast which is always rare in Asia for my staste. So, it was a joy to stay at this hotel!

Pros: Breakfast was excellent . Location easy access to Cable car to Fansipan

Pros: Everything

Pros: Great place. Nice swimming pool. Great location in the city.

Pros: Good location and friendly multitask lady, she was really helpful :)

Pros: Near the centre and Sapa Station. Easy to walk to nearby coffee shops. I enjoy my stay here.

Cons: Nothing.

Pros: Clean and excellent location

Cons: They clean room well just don’t change tawels

Pros: Good location and staff very helpful .

Cons: Breakfast included wasn’t that great

Pros: The beds were amaaazziingggg!! And the blanket! Was like sleeping in clouds. Staff helpful for arranging bus tickets

Cons: I felt like we were a trouble visiting during tet holiday. Not truly welcome

Pros: Hot shower was good, beds, cleanliness and breakfast completely ok. The owner organised me a bus ride to Ninh Binh.

Cons: The breakfast room and lobby were rather cold. Spent there 2 nights in different rooms. The upper one below the roof was quite cold, needed air con to heat up. It was off-saison, but the price was still high. Maybe that’s a Sapa thing.

Pros: Steps away from town square. Spacious room, big comfy bed with heating pad (A must for -1 degree) and panoramic view of the city from the balcony. Staff are very friendly & nice.

Cons: The hotel is on a slippery & muddy hill especially when it's raining. The smoke from the lobby chimney would come in our room all day...very uncomfortable to breathe. Also, the cleaning staff threw away my chocolate & medicines!!!???

Pros: Exceptional value, great place to relax after trekking through the Sapa Hills. Large clean comfortable rooms. I recommend getting one of the balcony rooms overlooking the Square. Stay includes an excellent breakfast.

Pros: Good hot water . Wifi ok Manager fine.

Cons: No heater at all in the room .old fashion

Pros: Good room. Nice reception.

Pros: The first time we go to Sapa Town. We stayed here 3 nights. We very happy by its natural beauty and friendly people. We had a nice trip and the manager is very kind, he gave me nice room, nice view and very quiet room. The staff very friendly. Brother and sister restaurant owner are perfect. They cook very well. Thank you :) The best place you can try.

Cons: No elevator but nothing

Cons: The room is a little bit cold.

Pros: I booked this place by mistake, it was a lucky mistake! Room was big and adequate, downstairs was Zach's Place which was delicious!

Cons: The room was a little cold the first night and there was certainly road noise.

Pros: Clean and nice.

Pros: Good location, kind staff, very beautiful view of mountains

Pros: Food is delicious and staffs are very friendly.

Cons: Don’t have the body soap and hair dryer was broken

Pros: Excellent staff really helpful and nice. The hostel is in Ta Van, 10km from Sapa and it's the best place to meet the Hmong community and hike in the rice paddies around. The owner organized our hike and our bus back to Sapa also !

Pros: The scenery and setting was authentic and beautiful

Cons: There is lots of construction going on in and around the area which lost the village peacefulness

Pros: Good

Cons: Good

Pros: - location is very good if you need some relaxing, out of town feeling. - staff very friendly - no airco obviously, but this electric thermal mattress was outstanding

Cons: Well, not sure if this is 100% tied to the homestay, but many times when we were having breakfast or just relaxing in the restaurant area, we were constantly annoyed by those ladies who were trying to sell us stuff. Even inside the restaurant area....

Pros: The room was very nice big and clean and comfortable. Staff also nice and helpful.

Cons: Great location but the road is under construction. Sounds proofing system very poorly. I can hear everything outside the hall way or the room opposite room. Some staff doesn't speak English. As the 4stars hotel you should be able to communicate English better.

Pros: View is amazing. Great location with good bar across the road (Hmong sisters), staff were very helpful and friendly. Room and bathroom spacious.

Cons: Breakfast could have been better, but overall it was good.

Pros: Friendly staff, beautiful view

Cons: The road in front ò the hotel so terible

Pros: Location is very good. It’s big one compared to other small hotels. Hotel standard facilities. The view from the room is stunning. Make sure you book room with mountain. You won’t regret for paying a little bit more. Beautiful Swimming pool. Breakfast was good too.

Cons: Not sure if it’s just unfortunate coincidence but I feel Linens and towels were not very clean. There was weird smell from the hallway. Other then that, all good.

Pros: Stayed here for 2 days 1 night. We arrived at 8am, & no rooms were available for early check in. Check in time was 2pm. We were allowed to store our luggage there while we head out. We returned to the hotel around 12noon and our room was available for us already. As it was my fiance birthday the next morning, I had requested for some birthday decorations to be done and ordered a cake with them as well. (Additional charges included for birthday cake). Bamboo Sapa Hotel instead did a honeymoon decoration, which was pretty impressive. Rooms are very clean and spacious! The view from the room was amazing & I truly enjoyed it. Hotel is located within 10 minutes distance from Sunworld Fanispan Cable Car station (located inside Sunplaza,Sapa Station). Many food, and eateries near by. The pool has an amazing view as well, although we could not use it due to the rain during our stay. Overall; I had amazing stay here! Will definitely revisit.

Cons: The one thing that should improve is communication by your receptionist. The receptionist could not even converse in basic English. I called via the room phone and asked for some clarifications & the receptionist could not even converse in basic English and instead asked if I could speak in viet. It's a tourist place, and the hotel receives guests from all around the world. Basic conversation skills should really be improved on.

Pros: Nice view, good location

Cons: - Bathroom is small. - The lady in reservation replied that they would arrange something for our aniversary but nothing upon entering the room. The receptionist told us there was an additional charge for that request then. No problem, however, it would be better if you kept us inform in advance. Bad experience.

Pros: Superior room with mountain view has an incredible view of Mt. Fansipan. Breakfast options are good. The pool is also incredible and probably highlight of this property ( was told by receptionist that water is heated but this is a total lie). Location is central and close to restaurants, within walking distance to major attractions.

Cons: -Rooms had an incredibly uncomfortable odour coming from the bathroom, informed HSK and they came with what looked like window spray and sprayed the floor, solution was ineffective and did not mask the smell. Moved rooms and the problem was still existent in the new room. -Check-in and check-out was somewhat haphazard. I had asked the receptionist upon check-in if my room was double or twin (mind you I spoke in Vietnamese so language barrier is not an issue) and she confirmed it was a double bed (dường đơn). Upon entering the room I was disappointed to see that it was a twin. Rather irrational as I was travelling alone and made it clear in my reservation. I then proceeded to return to the reception to ask why I was given a twin room when I was told it was a double. The receptionist became rather triggered and bluntly defended herself by saying that she meant the bed was a double not the bed layout?? Makes no sense honestly. So I had requested for a double bed but it was unavailable, told me to check again tomorrow morning as if they were not able to check on the POS to see if any rooms have been blocked for tomorrow? -Booked the superior room and was honestly really disappointed with the room condition. It was largely worn down, required major maintenance and the highly uncomfortable bathroom odour. -Upon check out I was requested to place a donation for whatever fundraising the hotel was running. The request was a command rather than a question. Rather assertive and awkward. Would suggest to place a donation box by the reception desk with further information and allow guests to decide if they would like to donate rather than verbally commanding them to do so. -Hotel is currently located in an unpaved area with high construction. This may mean that cars can not enter at certain times and walking around will be quite muddy. In addition, construction noise will disturb your slumber so keep this in mind. -Overall not worth the 4-star rating that this property carries

Pros: The location is good.

Cons: Wifi is poor, especially inside the room. Toilet has a smell.

Pros: Very freindly staff and helpful

Cons: I booked online and was transferred to another hotel because their system was not updated in real time. The hotel where we were transferred had a terrible breakfast and was much cheaper compared to what I paid via hotels.com

Pros: We had two rooms on 7th floor with balconies and they had huge windows. It was amazing. Best view in Sapa town. Rooms were big, as shown on photos. Breakfast was ok.

Cons: Maybe little bit more fresh fruits and vegetables for breakfast.

Pros: This hotel does a fairly decent job of managing individuals and groups beginning and ending tours in the area.

Cons: Breakfast was not very good. Bed was uncomfortable. Construction noise early morning to late evening but this is Sapa in general right now. Close to the center of town is about the only highlight. Many other choices in the area. This hotel is good for one night only to get your bearings in Sapa and move on to another place

Pros: Staff service really available and professional.

Cons: Staff can speak english And we arrive there at 3am so late night But we can check in at that time

Pros: Its is located almost in the middle of everything. Bus station only 15 mins walk, the church is 2 minutes away, tourist information close to Sapa station (for Fansipan) is 3 minutes from hotel, also Cat Cat village is 30 minutes downhill. Buffet breakfast was nice, especially pancakes. The staff is friendly and let us keep the backpacks at reception after we checked out.

Cons: Its hiding behind buildings in front.

Pros: Great location only minutes from the town centre. Friendly and helpful front desk ladies.

Cons: When I arrived I was shown my room but felt a little disappointed. The view was half mountain view and half rear of other hotels view. On the Monday I felt quite unwell so decided to stay in my room all day, this was when I realised the upper floors of this ‘NEW’ hotel were under massive refurbishment and the subsequent noise levels were unacceptable. I complained to reception who gave me another room further from the construction site the following day. The noise levels did abate and to be fair I was given a slight discount on check out for my ordeal. This will be a lovely mid priced hotel when the construction work is finished but I feel the management should make people aware of the heavy construction work being carried out when booking. If you are thinking of booking this hotel, phone ahead or email them to see if construction work is ongoing...

Pros: The location is amazing, you are 5mn away of the station that leads to Mt Fansipan and 1mn away of the centre of Sapa. The people working at the reception can help with the different visits that you can do in Sapa.

Cons: I was on a trip in February (winter) and it was very cold inside the room, as they do not heat up the rooms. I did not like much the food of the breakfast as it is mainly some asian food that you will find.

Pros: Super nice location, staff, food and view but our room was a little bit aged

Cons: Aged rooms (walls) but the furnitures and stuff were good

Pros: Panorama Hotel sits on the tip of hilly Sapa town, providing a breath taking view of the miniature valley that overlooks the Church and the town’s square. On the inside, the service provided by the staff is welcoming and probably well on its way to reaching the standards of Singapore Airlines. Most of them speak English pretty well too, thus communication was not an issue as compared to the rest of Vietnam. The interior designs of the hotel gives an antique and rustic feel while still making the guest feel very comfortable and cosy during the stay. The hotel is definitely the place of choice to go to if one were to ever return / visit Sapa in the future.

Cons: The breakfast was lacking in variety, serving the exact same items in the exact same layout every single day. An inclusion of greater variety would be good. The shower had some issues, where it is very hard to obtain warm water for showering. The shower was either a mix of burning inferno of hot water, or arctic ice cold waters with a very slim and marginal tight and fine line to walk if one desires the need for warm water.

Pros: The electric blankets are a nice touch. Staff are knowledgeable and can help with anything.

Cons: Breakfast could have a larger variety. The walls are a little thin.

Pros: Amazing view and staff so friendly

Cons: Breakfast

Pros: The staff was very helpful. The room was Small but comfortable and clean.

Cons: We had to walk next door for breakfast and this room was not heated and was uncomfortably cold.

Pros: Good value for money.

Cons: noisy and facilities in restroom are broken.

Pros: Place and Hotel Services.

Pros: I booked this hotel because of the view. The view was nice even though the weather was always foggy.

Cons: The shower holer was broken and the aircontioner was endlessly turning on even though I turned it off and the staff tried to fix it. The room wasn't cleanned up 1day.

Pros: Nice view, helpful staff, close to everything!

Cons: Parking in the pavement, caused trafic jam