Overview

New City Garden Hotel
Best Room

No. 1 Shishan Road, Suzhou 215011, China
+86 512 6818 2888

S$ 81+

Overall guest ratings

9.7/10 Excellent
based on 8,629 reviews

Review highlights

  • 9.8
  • 9.5
  • 9.5
  • 3.3

Good to know

  • Great reception
  • Good management
  • Friendly service
  • Professional service

Nearby

    show all

    About

    When visiting Suzhou, New City Garden Hotel is a great choice to consider. Guests can splash around at the indoor pool or grab a bite to eat at the coffee shop/café. There's a sauna, and rooms offer 24-hour room service and room service.

    Less More
    Hotels.com

    AMENITIES

    • Pool
    • Facilities for disabled guests
    Less More
    Reviews

    Guest reviews

    Overall rating

    9.7 Excellent
    based on 8,629 reviews
    • 9.8 "Perfectly clean."
      9.8 "98% said rooms were clean."
      9.9 "Clean pool, said 99%."
      9.9 "99% thought it was clean."
      7.6 "76% said the bathroom was clean."
    • 9.5 "Food is to die for."
      10.0 "100% enjoyed the side dishes."
      9.1 "Yummy desserts, said 91%."
      8.4 "84% loved the dining experience."
      8.8 "88% were happy with the price."
      10.0 "100% enjoyed the snacks that were offered."
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.9 "99% thought the service was very professional."
      9.6 "Management was excellent, said 96%."
      7.8 "78% said the reception staff was great."
      9.8 "98% said the concierge service was amazing."
      9.6 "Housekeeping was great, according to 96%."
      8.1 "81% were impressed by the valet service."
      10.0 "Excellent childcare, thought 100%."
      8.9 "89% found the restaurant service to be one of the best."
      10.0 "Lovely pool/beach service, according to 100%."
    • 9.3 "Excellent pool."
      9.9 "Clean pool, said 99%."
    • 9.3 "Awesome vibe."
      9.7 "97% enjoyed the friendly atmosphere."
      9.7 "97% thought the hotel was luxurious."
      7.8 "78% thought, the hotel was modern."
      7.8 "78% enjoyed the lobby entrance."
    • 3.3 "Internet is poor."
      2.5 "75% said the wifi quality was bad."

    Overall rating

    9.7 Excellent
    based on 862 reviews
    • 9.8 "Perfectly clean."
      9.8 "98% said rooms were clean."
      9.9 "99% thought it was clean."
      9.9 "Clean pool, said 99%."
    • 9.5 "Food is to die for."
      10.0 "100% enjoyed the side dishes."
      9.2 "Yummy desserts, said 92%."
    • 9.4 "Awesome vibe."
      9.8 "98% enjoyed the friendly atmosphere."
      9.7 "97% thought the hotel was luxurious."
      7.7 "77% thought, the hotel was modern."
      7.9 "79% enjoyed the lobby entrance."
    • 9.4 "Excellent pool."
      9.9 "Clean pool, said 99%."
    • 9.4 "Excellent amenities."
      9.3 "93% thought the building was wonderful."
      7.9 "79% enjoyed the lobby entrance."
      8.5 "85% said the facilities were very new."

    Overall rating

    9.8 Excellent
    based on 4,228 reviews
    • 9.9 "Perfectly clean."
      9.8 "98% said rooms were clean."
      10.0 "Clean pool, said 100%."
      9.9 "99% thought it was clean."
      7.7 "77% said the bathroom was clean."
    • 9.5 "Food is to die for."
      10.0 "100% enjoyed the side dishes."
      9.3 "Yummy desserts, said 93%."
      8.2 "82% loved the dining experience."
      8.5 "85% were happy with the price."
      7.1 "71% enjoyed the fish/seafood dishes."
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.8 "98% thought the service was very professional."
      9.5 "Management was excellent, said 95%."
      8.1 "81% said the reception staff was great."
      9.7 "97% said the concierge service was amazing."
      9.6 "Housekeeping was great, according to 96%."
      10.0 "Excellent childcare, thought 100%."
      8.3 "83% were impressed by the valet service."
      8.7 "87% found the restaurant service to be one of the best."
    • 9.4 "Awesome vibe."
      9.7 "97% enjoyed the friendly atmosphere."
      8.4 "84% thought, the hotel was modern."
      9.7 "97% thought the hotel was luxurious."
      7.7 "77% enjoyed the lobby entrance."
    • 9.2 "Excellent amenities."
      9.1 "91% thought the building was wonderful."
      9.4 "94% found the grounds to be nice."
      9.3 "93% loved the facilities for kids."
      8.9 "89% said the facilities were very new."
      7.7 "77% enjoyed the lobby entrance."

    Overall rating

    9.7 Excellent
    based on 3,279 reviews
    • 9.8 "Perfectly clean."
      9.8 "98% said rooms were clean."
      9.9 "Clean pool, said 99%."
      9.9 "99% thought it was clean."
      7.7 "77% said the bathroom was clean."
    • 9.7 "Food is to die for."
      10.0 "100% enjoyed the side dishes."
      8.9 "Yummy desserts, said 89%."
      8.7 "87% loved the dining experience."
    • 9.5 "Excellent pool."
      9.9 "Clean pool, said 99%."
    • 9.5 "World class service."
      9.9 "99% thought the service was very professional."
      9.8 "98% found the staff to be very friendly."
      9.7 "Management was excellent, said 97%."
      7.4 "74% said the reception staff was great."
      9.7 "97% said the concierge service was amazing."
      9.8 "Housekeeping was great, according to 98%."
      8.3 "83% were impressed by the valet service."
    • 9.4 "Excellent breakfast."

    Overall rating

    9.6 Excellent
    based on 258 reviews
    • 9.8 "Perfectly clean."
      9.8 "98% said rooms were clean."
      9.7 "97% thought it was clean."
    • 9.6 "Food is to die for."
    • 9.4 "Awesome vibe."
      9.8 "98% enjoyed the friendly atmosphere."
      9.7 "97% thought the hotel was luxurious."
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      9.8 "98% thought the service was very professional."
    • 9.1 "Excellent value."
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Great reception"
    "Good management"
    "Friendly service"
    "Professional service"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:

    Photos
    Map

    Map