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Cons: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."

Pros: "Crew will do anything to help"
Cons: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"

Cons: "Nothing"

Cons: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."

Pros: "Crew were great. Flight was not full."
Cons: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."

Cons: "Softer seats and more movies"

Pros: "Overall good"
Cons: "Boarding needs better management."

Pros: "Nothing beats Singapore SQ!"

Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."

Cons: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."

Pros: "Brand new aircraft, excellent service and food"
Cons: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."

Pros: "Great service."
Cons: "Disinfectant smell."

Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"

Cons: "The desserts. The bun."

Cons: "Outdated Cabin Fit Out"

Pros: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Cons: "20 mins late boarding meant plane left 35 mins late although still arrived on time."

Pros: "Staff, food and emenities great for economy class"
Cons: "Inflight entertainment wasn't as extensive as in previous years."

Cons: "Some staff not courteous which surprised me"

Cons: "Expected to have more indian movie choices."

Pros: "Liked the service"
Cons: "Nothing special."

Pros: "Was very old plane but was good"
Cons: "Food and crew was well"

Pros: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Cons: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."

Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"

Pros: "The attendants are pleasant to the eye, thats about it."
Cons: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"

Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."

Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"

Pros: "Personal Touch!"
Cons: "No such!"

Pros: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Cons: "Economy class isn't great for a long haul flight but the staff make it much more bearable."

Pros: "Service"
Cons: "Old planes and screens."

Pros: "Sound sleep"
Cons: "N/A"

Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."

Cons: "Headphones were not functioning properly"

Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."

Pros: "Second bag was four foot bronze statue, no problem or extra cost"

Pros: "Friendliness of crew"

Pros: "Everything else was good"
Cons: "Old aircraft with tired looking seats."

Pros: "No fuss flight but lacking that something extra"

Pros: "everything, excellent job"

Cons: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."

Cons: "cramped uncomfortable seats freezing cold"

Pros: "For as long 14 hour journey they sure make it comfortable."

Cons: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"

Pros: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Cons: "Entertainment interface showing its age."

Pros: "The ground staff in Sydney!"
Cons: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."

Cons: "old facilities"

Pros: "Good crew, but working with some tired, old equipment."
Cons: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."

Pros: "Arrival in Canberra was excellent."
Cons: "Horrendously uncomfortable business-class seat for a redeye flight."

Pros: "Movie selection, very helpful crew and good quality food."
Cons: "Nothing!"

Cons: "Aircraft was dated with old business class seats which are worn. Minimal options in movies to watch"

Pros: "comfortable flight"
Cons: "TV options and headphones"

Cons: "Entertainment system is way too old"

Cons: "The aircon was not cold enough"

Pros: "Great"
Cons: "Services can be better"

Pros: "A young very professional crew made the journey a pleasant trip"
Cons: "Nothing really"

Pros: "Have kit to listen"
Cons: "Kit to use the tv"

Cons: "Everything was outstanding"

Pros: "Snack was great"

Pros: "Comfortable seat, good entertainment options"

Pros: "The flight was delayed (both ways) and after not having flown Thai Airways for many years, I would have thought the meaning of "TG = Tomorrow Go" has been improved to "Today Go" The boarding process literally remains back in the "stone age" compared to the total modern aviation advancements!!"
Cons: "The boarding process could and must be improved!! What's the point of having modern technology like self-automated boarding machines installed at the airport and not using them? People should be boarded by zoning instead of letting people acted like this is the last flight out of Saigon!!"

Pros: "Crew very good Seat getting old uncomfortable to sleep"
Cons: "Movies selection has been almost the same since a few months , some World movies never changed after 3/4 months"

Pros: "new plan and equipments are good"

Cons: "Nothing!"

Pros: "Entertainment was good."
Cons: "Complimentary polaroid Photo taking for families or kids or couples and friends. Photo can be placed in a special thai aiways frame for memory. If this is done while the flight is preparing for take off l, its gives a great start for the trip. Gifts for kids?"

Cons: "All good"

Pros: "The service was great as was the space."
Cons: "I would have liked a window seat."

Pros: "New plane, nice. Entertainment system is good but limited selection"
Cons: "Gate very far away, a good 700 meter walk! And very long immigration queue."

Pros: "Ok plane, food was fine too"
Cons: "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"

Cons: "Super delayed."

Pros: "The in-flight service is better than others."
Cons: "The check-in process at Heathrow is a chaos. I’m not sure who’s responsible, between the Airlines or the Airport. It sholuld arrange separate rows between those already check-in online and the others. I also saw the officials let some (1-5) group of (3-8) people each bypass the long queue, without reasons. The seat and leg space are so narrow that the direct 10+hour- flight is not so comfortable."

Pros: "Crew was very professional. A warm meal was a pleasant surprise on such a short flight."
Cons: "Seat too narrow. I was in a bulkhead seat with solid armrests. It was the tightest seat I have ever experienced."

Cons: "Hard to see screen for the movie. You see your own reflection too much. Flight was delayed a a half hour."

Pros: "Food ok"
Cons: "Old plane, entertainment system didn't worked half of flight, gate in BKK at end of airport (long walk)"

Pros: "Food served is nice especially the croissants"

Pros: "For such a short 1 hour flight, they managed to feed an A330 plane load of people - pretty impressive feat considering that US carriers don’t even bother to give complimentary hot food on a cross country flight. The color scheme didn’t hurt either. The FA’s were very accommodating and so pleasant."

Pros: "The movie"
Cons: "Late again byt not much"

Pros: "On time and service"
Cons: "Quite a bit odd for food from dhaka"

Pros: "Friendly crews."
Cons: "In-flight entertainment set not working."

Cons: "Being charged 5700baht on arrival check in for luggage. No mention of this as I booked through kayak!!!"

Cons: "The entertainnent system never worked, even after rebboting"

Pros: "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
Cons: "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"

Pros: "Good food, friendly crew"
Cons: "Entertainment limited, arrival in BKK terrible, offloading a 747 with busses is a no go. Long waiting time in plane."

Pros: "Wow, a 747 offloaded by busses, what a ridiculous idea!"
Cons: "Wow, a 747 offloaded by busses, what a ridiculous idea!"

Pros: "According to the price, services was perfect"

Pros: "We didn’t crash!"
Cons: "Old plane (747). Not very attentive staff, I had to ask for a blanket 4 times before I got one. This certainly isn’t acceptable in business class. My meal choice wasn’t available. And I had to pay $50 to change my flight to a different day (again not acceptable for a business class ticket. I’ll avoid Thai airways wherever I can from now on. #avoid When I rang the Singapore Thai office they were unable to change my ticket to a new date and kept pushing me back to the online travel agent. Called Thai in Bangkok and they did it on the spot. Very inconsistent service."

Pros: "Nothing"
Cons: "Bad onboard service"

Cons: "Plane was late and no new time was announced. Boarding was like everyone for himself. Plane itself and crew were ok."

Pros: "Staff was courteous and accommodating. 747 is still one of the best planes out there, quiet, powerful, and lands softly."
Cons: "Seats in business do not fully recline, which is hard to sleep on. Also the seats are very hard and uncomfortable for business. Not much padding to sleep on."

Pros: "Awesome flight with great deal from kayak and thai airways. Overall service was awesome and will definately try again"

Pros: "They provided metal cutlery for the meals (in plastic wrapping, just like with disposable plastic forks and such), which seemed like overkill but added a tiny touch of premium feel."
Cons: "The in-flight entertainment system is kind of archaic, but it works."

Pros: "Staff, service, and entertainment!"
Cons: "The food was very average. I have flown Thai Airways many times before and I remember the food being better."

Cons: "Boarding process quite disorganized. Business Class, Star Allince and everyone board almost at the same time. There was a old printer super noisy and anoiying in boatding area.... please change it or use something to cover noise....."

Pros: "I love the food especial Thai food. The air craft crew are very helpful."
Cons: "My friend request for extra ice cream and the crew rejected her with very loud tune."

Pros: "nothing"
Cons: "My sister died and I wanted to change the date of my ticket and Thai would not cooperate at all, on the other hand Delta changes all my tickets so I could return to the states with no additional fees. Thai said economy call was full on my requested change date but they had Business Class tickets available, and I ask if I could apply the cost of my economy ticket amount to the Business Class ticket and they said no, that I could only purchase a new Business Class ticket. Real accommodating when you have an emergency."

Pros: "first flight was delayed, and this one didnt take off without me"
Cons: "bangkok airport is so slow and inefficient"

Pros: "Friendly service, spacious seats, smooth Flying and landing"
Cons: "Online check in was bit of a hassle to find on the website"

Pros: "New aircraft"
Cons: "N/a"

Pros: "friendly, thorough service, and entertainment. A comfortable trip."

Cons: "Food quality"

Pros: "Plenty of room. Not crowed at all. 747 on an island & domestic flight."
Cons: ""Hot pocket" style handouts. Not what Thai Airway is known for."

Cons: "Have more flights!"

Cons: "Taipei airport is too cold. Had to stay overnight on a layover. Ruined the experience."

Cons: "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."

Pros: "Good service, onboard entertainment"
Cons: "Twice now I didn't get the seat I reserved at the time of ticketing."

Pros: "Nice space on the seat!"
Cons: "Washroom could’ve been bigger"

Cons: "Good food and friendlier staff."

Cons: "My luggage was damaged in both directions."

Pros: "Food and service from staff onboard the flight. Seat was also very comfortable. Overall very good"
Cons: "At check in the staff felt while flying business class that my carry-on bag was too heavy so they asked me to take papers out and just walk with these. FYI I always take a lot of paper with me to read and as it was a 16 hour flight to Taipei and a subsequent flight of 1.5 hours to HongKong that is what I did. Was really ridiculous and upsetting to get treated for a one wat flight payong $2750 like thos"

Pros: "The Ontario terminal location is much more convenient and faster than LAX."

Pros: "Comfy 777. IFE screen is bigger than other planes. Facilities are newer. It seems to be quiter too."
Cons: "There is one option for the breakfast."

Pros: "Very clean and on time"
Cons: "Legroom was tight. Much less than the sfo/Tiapie leg"

Pros: "Services on the plane, flight schedule punctuality."
Cons: "No dislike on this trip from LAX to Taipei."

Cons: "I tried to book anew flight by of an emergency at home. Instead I had to fly delta home. Lost a lot of money."

Pros: "Totally filled to capacity. Am 6 ft guy broad shoulders squeezed next to another guy bigger than me. Totally cramped in middle seat. Holiday season travel. I should know better. Most challenging flight in years."
Cons: "Totally cramped in."

Pros: "We liked the service provided by the crew. The pilot was excellent, as we arrived safely."
Cons: "I wish the aircraft's seats were a bit wider. (I'm not getting bigger, but space seems to be at a premium.)"

Pros: "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
Cons: "-"

Pros: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Cons: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."

Pros: "Friendly"

Pros: "Pleasant flight attendants, great attentiveness. Clean planes."
Cons: "Seat cushions were VERY hard."

Pros: "Cabin and crew and ground staff are well mannered."
Cons: "Nothing"

Cons: "They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again."

Cons: "No entertainment during the flight."

Cons: "We were sitting in the back so by the time the flight attendant got to us, we didn’t have a choice with the food. Food was bad."

Pros: "the lighting and mood of entrance is comforting and exciting, feels like a trustworthy aircraft. the crew is very helpful!"
Cons: "absolutely nothing of sustinence for vegetarians, every other airline I have been on has fantastic in flight food menus, there is no menu on china airlines and I was unaware I had to notify the flight before hand. there was a sandwitch leftover they were able to give me but the bread smelt like beer and tasted so bad, the quality of the food in general is very poor and should be reconsidered. (orange juice is not juice but a drink)"

Cons: "You booked my flight with wrong middle name. Had to. It new flight. Please call me or I will be calling. I was told by china air in Denpasar that it was refundable"

Cons: "Food Crew"

Cons: "Aircraft uses a 3 x 4 x 3 configuration on a 777, which makes things pretty tight. Typically this is 3 x 3 x 3 ."

Pros: "Attendants were polite and helpful"

Pros: "i like their food ."

Cons: "$115 fee per surf board"

Cons: "They damaged my luggage"

Pros: "Food, chair, and crew."
Cons: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."

Pros: "Good"

Pros: "The SIN / TPE flight had a nice, new A350"
Cons: "Bathrooms on the SIN/TPE flight were really dirty. The leg rest is too protruded even when not deployed."

Pros: "The food, the plane."
Cons: "Was delayed twice from Ho chi Minh city to Taipei and from Taipei to New York. I didn't miss the flight though"

Cons: "There was a delay with this flight or the previous one and we weren't told much"

Cons: "Airline somehow cancelled our spot on the flight without us knowing, only found out when we were doing the checkin at the airport. What followed was an hour and half of international phone calls to try to sort this mess out. Ended up with us having to go to an airport an hour away to catch another flight so we don't miss our trip. Terrible terrible experience and stressful."

Pros: "The airplane was new. Nice seats and nice video system. The flight crew were very nice, professional and quite beautiful. My companion was late to board but the airline waited for him. Veryu impressive!"
Cons: "The food was typical airline food which is not very good."

Pros: "Promptly served food"
Cons: "Very tight connection due to delayed first flight"

Pros: "The flight was fast. Seating super tight. Food was mediocre. But because flight was fast, didn't have to suffer tight economy seating for more than 11 hours."

Pros: "Upon check in, my request for an emergency exit row was granted. Chilly, but worth it!"
Cons: "They ran out of chicken meals, and I did not prefer the fish option."

Pros: "I had a sore throat and the flight attendant not only suggested hot water with lemon but made sure my glass was always full. I got off the flight feeling much better. Thank you for having great staff."

Pros: "The staff is extremely friendly, speak great English and attentive. They sat me in an aisle, as per my request since I'm a bit of a nervous traveler. I really appreciate that."
Cons: "The boarding process took a long time and got delayed and seats were double and triple sat."

Pros: "I was provided an extra pillow upon request. All the flight attendants were friendly, nice and always have a smile on their faces. The airline counter in Hong Kong offers the special candy from Taiwan."
Cons: "There was no toothbrush/tooth paste provided on the return trip from Taiwan to Los Angeles. They didn't offer and soda from Los Angeles to Taiwan. The return trip was delayed from Hong Kong to Taiwan and Taiwan to Los Angeles. Both delays were only announced at the time of the original boarding time."

Pros: "After missing my connecting flight, China airlines took care of booking a hotel and paying for our meals."
Cons: "There was a 3 hour delay which cause me to miss my connecting flight. But, I know those things happen, we just have to accept them and move on."

Pros: "Customer service was great."
Cons: "My daughters audio didn't work at all in her entertainment system and my audio was really terrible. We did expect to watch movies and was unhappy that the audio wasn't working on a business class flight."

Cons: "They make you stay in China overnight EVERY flight layover......even by saying the weather is bad......others on my cancelled flight told me they'd waited 2 days for a flight but keep being sent back to a hotel"

Pros: "The Pilot, very respectful, apologizing about the delays, but we still made it on time, much earlier than I expected."
Cons: "Rush, you cannot do this to everybody. Fisrt priority are their kids, before they settle down, they want their kids to be settle and possibly comfortable, remember, it's a long flight."

Pros: "Seats were a little better."

Pros: "The customer service and the food."
Cons: "Nothing"

Pros: "The plane was good, comfortable, service excellent! Business lounge at Singapore airport is excellent!"

Pros: "The ice cream dessert."
Cons: "No tube to the terminal due to SEA Games. Bus service provided from tarmac to temporary immigration counters."

Pros: "Free space"
Cons: "Layover switch"

Pros: "The flight was on time and the staff was friendly"
Cons: "Since I booked the flight last minute and I needed a special meal, there was no option to book one. It helps if there are such meals reserved for last minute bookings"

Pros: "Flight was on time boarding and arriving"
Cons: "1). Didn’t have enough food so only one option was available 2.) seats cramped like a budget airline 3.). Pilot made a harsh landing."

Cons: "I have wheel chair and the crew of PAL is ignore it they dont like the same with Asiana and Korean Air they approuching us..."

Pros: "The plane was very comfortable and the crew was attentive. The main flight attendant knew our names and greeted us as we entered and left the plane by name. The food was very good and wine pairing appropriate."
Cons: "They did security checks at the gate rather than upon entry to the concourse. It slowed everything down on boarding. Any double check caused a delay."

Cons: "Long lines at check-in counter. We waited for almost 2 hours!"

Pros: "Friendly crew."
Cons: "Airport security was complicated. Had to go through security checks 3 times. Once at the gate (early) had to leave the area and go through security to sit at the gate again."

Pros: "Helpful staffs"
Cons: "Flight delayed."

Pros: "Nice flight attendant. Alcohol included."
Cons: "Snack choices. More tea and coffee"

Pros: "Flight is amazing, sacious seats and best quality entertainment. Most importantly only airlines to give inflight free wifi"
Cons: "Airport crew can be better trained. They have 2step interview process about my travel which is annoying and irrelevant."

Pros: "nothing good about this airlines they sell cheap fares and overcrowded planes"
Cons: "they do not offer any veg food"

Pros: "Crew was very nice"
Cons: "Waited an hour and a half waiting for the plane to go to the gate"

Pros: "plane and crew"
Cons: "mla airport is at its worse"

Pros: "food, crew, comfort were Okay. In-flight entertainment could use more improvement -- probably more asian content or travel-related shows."
Cons: "the 6-7 hour delay was handled very poorly -- lack of information; no airline manager so the answer all passengers received were "We are sorry but we aren't in a position to answer that." When asked about possible compensation, the ground crew answered "We'd have to wait until we reach Manila (which was at least 17 hours away)" -- This just made passengers more irritated and the ground crew were forced to call airport security. boarding very unorganized on our return flight."

Pros: "great new plane."

Pros: "Attentive, polite,, cheerful attendants, very service oriented. Very nice airplane and nice business class at very good price."

Pros: "Everything was smooth - no issues or delays. Food was great Would fly with them again for short distances."
Cons: "Apparently if you book with a third party booking Philippine Airlines does not provide you with meal or hotel voucher in Manila for long layover (22 hours). Had I booked directly through them they would have provided meals/hotel for the night. Instead we had to get two rooms for our family of 6. For this, I wouldn’t recommend them (if using third party booking)."

Pros: "Services"
Cons: "Nothing"

Pros: "Crew is nice"
Cons: "Older plane and seating. Boarding not great in SG. Food marginal."

Pros: "I love the service from the crew! I lost count after 6 glasses of coke and orange drinks. They had a lot of patience! I loved also the flight, there wasn’t or no air turbulence."
Cons: "The Manila international airport still needs improvement when checking in, the lines were incredible long and there wasn’t any space to walk around in terminal 2 PAL international departures. If you have big shoulders..you are better off with business class, the seats are for slimmer people."

Pros: "Nearly empty flight and was able to move to different seat for added comfort"
Cons: "Selection of inflight entertainment was very limited. Boarding was very unorganized at the gate"

Pros: "Great service."

Cons: "None"

Pros: "Nothing really , service was ok but nothing special"
Cons: "The lounge was terrible , the food was average in the lounge , no international magazines or newspaper, the plane was so so so , food mediocre, entertainment was not good either ,"

Pros: "Normal flight. It was fine"
Cons: "The transit lounge was awful. Only water available & only 1 ladies toilet. Very crowded & noisy. The staff sat outside the lounge talking & did nothing about what was going on inside the lounge. Needs alot of attention"

Cons: "Flight was delayed"

Cons: "People trip me indiscriminate"

Pros: "Loved that the crew boarded everyone accorsig to seat zone starting with the backmost part... enabled speedy boarding and you'd think this would be SOP but many PAL flights don't do this. Always happy with the refurbished aircraft and selection of in-flight entertainment."
Cons: "I couldn't check in online due to the kind of ticket I bought. Was willing to pay for bulkhead seats but had no chance due to unavailability."

Cons: "The stewardess as usual they are not friendly as they should be with the passenger, I have been flying with philippines airlines often time hoping the crew will be super smily and friendly, they are cold as ice !"

Pros: "The food was excellent"
Cons: "One hour delay starting and 45 min. at the end, no Gate available."

Cons: "They should raise the baggage allowance to 20K. People travel to Palawan from all over the world and probably would bring home more souvenirs if they had a higher baggage allowance. Otherwise flight was great."

Pros: "Flights were on time! Food was good. Service was great!"

Cons: "Put us on separate seat...we should seating close"

Pros: "philippines air is great! very easy and accomodating"

Pros: "The food was good"
Cons: "Transit at Manila was terrible. Terrible crowded airport with poor signage. Very confusing."

Cons: "Manila logistics are horrible. Flight schedule inconvenient for connections and all four of my flights were delayed more than an hour"

Pros: "Staff were nice and offering drinks/water even without me asking"
Cons: "Flight was a bit warm according to one of my seatmates"

Pros: "Liked the staff, friendly and courteous."
Cons: "Ran out of food options at the back of the plane."

Pros: "Crew was very friendly and attentive."
Cons: "Flight was delayed without any communication for the reason. Overall delay was less than one hour but it is frustrating"

Cons: "The crying baby two rows up, which isn't the airlines fault, but was a bit trying during the entire flight."

Pros: "The food was ok."
Cons: "The flight left Singapore 4 hours late. It caused me to not be able to take my fiancé to the movies before bed. I also only got 6 hours of sleep last night instead of 8. They didn't have any in flight entertainment for a 4 hour flight. It was really bare bones and it was slightly more expensive than other choices."

Cons: "Wish the seats were bigger."

Cons: "There is a lot to improve on with their food. As the main Philippine carrier, they should make adobo in the best possible and original way that returning residents will immediately feel they are "home"."

Cons: "Manila airport and airline staff are terrible"

Pros: "the flight attendant service, politeness and attentiveness."
Cons: "PAL - Philippine (airlines) ALWAYS Late!!! all of my flights from HNL to MNL to MNL to SINGapore to MNL and back to HNL were delayed!"

Pros: "Flight was supposed to leave at 7:30 PM, but got delayed to a 10 PM takeoff. You'd think the crew would be apologetic, attentive and considerate given the time change, but it was even the lead flight attendant who kept making announcements (duty free, serving dinner, weather, time, seatbelt status change, everything). Nighttime flights are supposed to be more peaceful with announcements kept to a minimum, right?"

Pros: "Nothing"
Cons: "Food was awful and no entertainment"

Cons: "Horrible service, delayed every leg of the flight for 2 and half hrs. Staff are very lazy and the plane was so dirty! Especially the bathroom. The food was bad also. Omg I will never take this airline again"

Pros: "Seat was great."
Cons: "Food courses should be delivered slower. It’s a race to see how fast all the courses can be piled on to you ."

Pros: "yes"

Cons: "One of the flight attendants seemed a bit snappy when talking to passengers who had questions."

Cons: "There was an hour delay in the flight returning to Seoul and several hour delay leaving Seoul."

Pros: "as expected"

Pros: "Crews were very good"
Cons: "Foods could be better"

Cons: "Plane Seating space is so crowded & leg room space too small"

Pros: "3 free meals."
Cons: "The flight attendants are dry and unhelpful to others not their own race."

Pros: "On time quick easy boarding. Decent plane and reasonable cost"
Cons: "30 minute wait to retrieve baggage"

Pros: "It was clean and they provided a warm meal"
Cons: "Taking a bus to the aircraft"

Pros: "Flew Business class from SIN to CAN. Seats were OK, crew was very attentive and eager to please. Food was good."
Cons: "Seat did not go back as far as I would have liked"

Pros: "Good es good"
Cons: "Non"

Pros: "China Southern was good in most respects."
Cons: "Transfer through Guangzhou was bad, no need for immigration on an international transfer, immigration staff slow and rude."

Pros: "Pleasant staff. Comfortable bed and blanket"
Cons: "Very dated movie selection. Limited alcohol."

Cons: "They didn’t have Wi-Fi on board"

Pros: "cheap"
Cons: "no tv/ personal entertainment. feels like a budget flight. delayed flight"

Cons: "They lost my luggage."

Pros: "Everything was great."

Pros: "trip to destination was OK"
Cons: "trip from destination was disaster plane was delayed and our luggages were not with us. We arrived Friday. Was told luggages will arrive & ship by Saturday. Called again this morning(saturday) now it will be shipped Sunday. What a night mare!!!!!"

Cons: "Not a lot of leg space and it was especially tight when the person in front reclined and there was not space for my legs. My flight got delayed and my luggage went missing when I was flying back home. The food was okay, but many times they ran out of other food options. The phone numbers listed on the website were not available to call and I could not get in touch with them when I needed questions answered."

Pros: "The services was excellent. Everyone was polite. Overall was very good experience."

Pros: "If you have a carry on bag only, then this airline is fine. If you have to check your bag, I would suggest not even considering it. I have flown this airline for the last 8 years in business travel, with no issues. For some reason in the last two years, the level of efficiency in baggage transporting has tanked. In the last 3 trips, my-or my colleague's bags have been lost FIVE TIMES. One time it took FOUR days (on a 6 day trip) to get our luggage, this time we received our luggage 2 hours before departing for the airport to head home. Unfortunately this is one of the few airlines that actually flies the route we need to take. I'll revise my entire trip to avoid taking this airline in the future."

Pros: "Windows"
Cons: "No travel kit available for passengers"

Cons: "They lost my baggage and changed boarding times without notifying me."

Cons: "China southern is the worst Skyteam member"

Pros: "Complementary free acamodation"
Cons: "Really unconfortable"

Pros: "Nothing at all was a horrible experience for me and my family"
Cons: "I hated everything about it. The staff was rude and pushy. The plane smelled bad."

Pros: "the serivice during the trip"

Pros: "All good."
Cons: "Nothing."

Pros: "Upgraded to super economy cabin, a little more spaces than normal."
Cons: "Very red eye flight taking off at 4am, don't know how did they plan flights, one of the worst airlines in the world."

Pros: "I was very thankful that the airline made a special effort to help its non-Chinese customers get through customs once in China."
Cons: "The Guangzhou airport is a bit of a disaster. However, that's not the fault of the airline."

Pros: "N/A"
Cons: "Never on time"

Pros: "Nothing special, boarding was quick"
Cons: "Food was... Just to forget, on both flights. Confused crew."

Pros: "Once I was on the plane, it was wonderful. A very long flight went by very quickly and comfortably."
Cons: "Getting information or confirmation of my flight ahead of time was impossible. The web site wants a string of three identifiers delimited by some single character in some order. I know I saw two different orders for those three and believe I saw a third. I never got in."

Pros: "Singapore to Guangzhou was good. Crew helpful. Reassigned our seats so my spouse, who sprained her ankle, could keep her foot up."

Pros: "Every thing on time"

Pros: "Not a big fan of most of the Chinese airlines, but CZ is really quite decent. They are usually on time and things tend to work out. No complaints on this flight."
Cons: "Food, English skills of the crew, unruly behavior of some of the passengers not controlled by the crew. Nothing that was unexpected"

Pros: "The ground staff were also very helpful."

Pros: "Staff was professional"
Cons: "just average"

Pros: "Friendly staff."
Cons: "Lack of movie selection, small glasses , no bourbon."

Pros: "Was prepared for the worst and was actually a good airline."

Pros: "Fast check in Courtesy of staff Helpfulness of staff"
Cons: "Long walks through terminals ."

Pros: "Great movies!"

Cons: "Nothing specific"

Pros: "The route and transfer was a lot easier than other stops compared to Beijing. Staff was friendly and boarding process was very good.smooth flight."
Cons: "I was hoping for more frills being in business class. But at least it was better than any other U.S. American flight carriers on business class."

Cons: "."

Cons: "This airline needs to get it together with the delays. To keep it short, I will not fly with this airline again."

Pros: "Staff efficient"
Cons: "Abit slow at check in with queues"

Cons: "座位服务非常差，座位不能调整，非常辛苦！"

Cons: "Language problem is very disturbing."