Overview

Fairmont Empress
Best Grounds

721 Government Street, Victoria, BC V8W 1W5, Canada
+1 250 384 8111

S$ 217+

Overall guest ratings

8.5/10 Excellent
based on 1,758 reviews

Review highlights

  • 9.2
  • 8.7
  • 4.6
  • 4.6

Good to know

  • Professional service
  • Wonderful sightseeing

Nearby

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    About

    This historic hotel has welcomed royalty in grand style. The Fairmont Empress captures the spirit and energy of Vancouver Island and the beauty of this seaside city. Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress is an iconic presence in Victoria's sparkling harbour. The hotel features 464 beautifully restored guest rooms and suites, with magnificent views.

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    AMENITIES

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Car hire
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Express check out
    • Internet (surcharge)
    • Long-term parking (surcharge)
    • Parking (surcharge)
    • Designated smoking area
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    based on 1,758 reviews
    • 9.2 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      8.7 "87% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.7 "Great service."
      8.9 "89% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      7.1 "71% said the concierge service was amazing."
      8.9 "89% were happy with the room service."
    • 7.2 "Good amenities."
      8.8 "88% thought the architecture was beautiful."
      9.8 "98% found the grounds to be nice."
      9.3 "93% loved the terrace."
      9.2 "Business facilities were excellent, according to 92%."
    • 7.0 "Good vibe."
      8.8 "88% enjoyed the friendly atmosphere."
      9.4 "94% said it was a stylish hotel."
      9.2 "92% thought the hotel was luxurious."
    • 6.9 "Breakfast is mediocre."
      5.4 "Breakfast prices were ok, according to 54%."
    • 4.6 "Not very comfortable."
      3.0 "70% said rooms were small."
      4.4 "Air conditioning was criticized by 56%."
      2.6 "74% thought it was too noisy."
      1.1 "89% criticized the small bathroom."
    • 4.6 "Wellness & sports facilities were not very nice."
      1.9 "81% didn't like the fitness area."
    • 4.6 "Value below average."
      4.6 "54% thought it was overpriced."
    • 4.5 "Internet is poor."
      4.6 "54% thought it was overpriced."
      3.6 "64% said the wifi quality was bad."
    • 2.7 "Horrible pool."
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    Overall rating

    8.4 Excellent
    based on 1,107 reviews
    • 9.4 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
    • 8.3 "Great service."
      9.1 "91% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
    • 6.4 "Breakfast is mediocre."
    • 6.2 "Vibe was decent."
      5.0 "50% considered the lobby entrance to be so-so."
    • 6.0 "Average cleanliness."
      6.6 "Only 66% said rooms were clean enough."
    • 4.9 "Rooms are not good."
      2.8 "72% said rooms were small."
      3.3 "67% complained about the bathroom."
      4.3 "Air conditioning was criticized by 57%."
      4.2 "58% found problems with the furniture."
      1.1 "89% criticized the small bathroom."
      1.3 "87% were disappointed with the minibar."
    • 4.3 "Not very comfortable."
      2.8 "72% said rooms were small."
      4.3 "Air conditioning was criticized by 57%."
      2.8 "72% thought it was too noisy."
      1.1 "89% criticized the small bathroom."
    • 4.1 "Internet is poor."
      4.3 "57% thought it was overpriced."
      3.4 "66% said the wifi quality was bad."
    • 3.9 "Value below average."
      4.3 "57% thought it was overpriced."
      4.5 "The price was too high for 55%."
    • 2.5 "Horrible pool."
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    Overall rating

    8.1 Excellent
    based on 562 reviews
    • 9.3 "Terrific location."
    • 8.2 "Great service."
      8.8 "88% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
    • 7.0 "Good breakfast."
    • 6.5 "Vibe was decent."
    • 5.9 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 5.4 "Rooms are ok."
      5.3 "For 53%, maintenance was acceptable."
      6.3 "Only 63% said rooms were clean enough."
    • 4.8 "Internet is poor."
    • 4.5 "Value below average."
    • 4.4 "Not very comfortable."
      2.8 "72% said rooms were small."
      4.4 "Air conditioning was criticized by 56%."
      1.0 "90% criticized the small bathroom."
      2.5 "75% thought it was too noisy."
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    Overall rating

    8.5 Excellent
    based on 87 reviews
    • 8.9 "Location is great."
    • 8.6 "Great service."
    • 6.7 "Vibe was decent."
    • 5.8 "Rooms are ok."
    • 5.5 "Average cleanliness."
    • 4.8 "Value below average."
    • 4.7 "Not very comfortable."
      2.9 "71% said rooms were small."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Professional service"
    "Wonderful sightseeing"
    data provided by TrustYou

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