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Victoria car hire reviews and directory
Enterprise
Enterprise reviews
Car hire locations
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Enterprise
Locations in Victoria
2507 Government Street
+1 250 475 6900
- 7.2
- 8.6
- 8.2
- 7.5
- 7.4
Recent reviews
4.4 OK
28 Feb 2016
Watch out for unkept promises
Pros: Car was fine. Service was fine. Hey upgraded the car but I didn't really want that. The main problem being gas. It was the only car they had so I didn't have a choice. There were no hidden charges which was good
Cons: Kayak basically lied. There is no enterprise location at the airport so it was a $60 cab ride both ways to pick the car up. It was a long weekend and everyone was sold out of cars so I was left without a choice. I will never rent with enterprise in Victoria again,and I will definitely never use kayak to book a car.
10.0 Excellent
16 Apr 2016
Good Value, Great Customer Service
Pros: The rental price was competitive, the vehicle was well maintained and comfortable, and the customer service really shone. We were made to feel truly valued as customers.
4.4 OK
2 May 2016
No car in this lot
Pros: Car was cleaned
Cons: I reserved my car about 1 month ago and when I arrived, there was no car closed to what I ordered. I ordered a compact car and they only had a minivan and a SUV. In addition, they wanted to charge me for an extra driver. I have never experienced this with Avis or Hertz. Although other companies may be slightly more expensive, at the end, I am not sure it really is.
Their location is also not close to the downtown. They gave us a ride to downtown and said they would call me in about 30min when the car arrives. After the time passed, they did not call me and i had to call them to remind them to pick me up.
They also do not tell you that they charge you $500 in advance and then will give you a credit for the difference upon your return. This is also very different from other rental car companies that I have rented from.
10.0 Excellent
6 May 2016
Awesome
Pros: Friendly. Pick up smooth. Return smooth
8.0 Good
24 May 2016
Pros: They were happy to help and tried to be helpful. The car was new, easy drive, and clean when I got it.
Cons: The car was not ready on time, and the tank was not full.
10.0 Excellent
4 Jun 2016
Great customer service
Pros: I appreciated being picked up and offered a ride back to my address after I returned the car. I also didn't have to return the car with a full tank of gas since I took it out with less than half and they told me not to bother adding more to the tank. Very nice!
2.0 Poor
13 Jun 2016
Cons: Enterprise denied any knowledge of a booking and would not rent us a vehicle.
6.0 OK
31 Aug 2016
Average rental
Pros: They picked me up and when faced with an issue with rear seat belts gave me a free one day extension.
Cons: The extra to drop it at the airport was over a $100???? I thought they would drop me back. I guess the radius for pick up and drop off is very small
10.0 Excellent
20 Sep 2016
Pros: Very friendly service at arrival and drop off. My experience with Enterprise has always been very positive.
10.0 Excellent
26 Sep 2016
Great Experience!
Pros: The people at this particular enterprise location were really friendly and helpful. It was a breath of fresh air! I would absolutely recommend enterprise car rental.
Hertz
Hertz reviews
Car hire locations
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Hertz
Locations in Victoria
1640 Electra Blvd
+1 250 657 0380
548 David Street
+1 250 952 3765
- 6.5
- 6.8
- 6.0
- 6.8
- 6.5
Recent reviews
2.0 Poor
6 Sep 2016
Cons: They called me the day I was to pick up the car and said they didn't have any cars. They said I should not have been able to reserve one online because they had been sold out for awhile.
So I had to quickly find another car to rent. Bummer.
9.2 Excellent
18 Sep 2016
Pros: The person at the pickup and drop off was wonderful.
Cons: no way to play music
10.0 Excellent
18 Apr 2017
will definitely use Hertz again !!
Pros: We paid for an economy but received the next class. We had low kilometers and received a discount ...Excellent customer service !!
Cons: Computer was down when we arrived but it still worked out well.
8.8 Excellent
7 May 2017
Pros: Skookum deal via kayak/priceline 50 %
Cons: My fault. I chose a vehicle which my elderly mother had a hard time getting in to. They might of known too...
10.0 Excellent
8 May 2017
Problem free vehicle rental!
Pros: I was assigned a Toyota Rav 4 with only 60 kms on the odometer! As new as you can get with a vehicle rental! Yahoo...
2.0 Poor
28 Jun 2017
Epic fail
Pros: Not much
Cons: The fact that there wasn't a car available!
2.0 Poor
29 May 2017
Cons: This reservation was cancelled, why am I getting this email
8.0 Good
31 May 2017
Cons: Was not offered a choice of cars
National
National reviews
Car hire locations
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National
Locations in Victoria
1640 Electra Blvd Suite 134
+1 250 656 2541
1721 Old Island Highway
+1 250 479 0036
2898 Douglas St
+1 250 386 1828
767 Douglas Street
+1 250 386 1213
- 5.5
- 5.8
- 5.5
- 4.8
- 5.5
Recent reviews
6.8 Good
3 Mar 2017
This is one of the saddest car rental outposts I'v
Pros: Cheap and convenient.
As anyone that has come into Victoria on a ferry or float plane probably knows, this is one of the two car rental places in the corner lot across from the Conference Centre on Douglas. It's about the most convenient spot possible if you're staying in one of the downtown Victoria hotels.
For some reason both facilities were very low on available cars when we were in Victoria, so we ended up going with National instead of the place next door that I usually use purely based on the availability of cheaper cars (all the other place had left was luxury cars & SUVs), as all we needed the car for was about 12 hours.
Cons: They are a mess organizationally. I didn't get the car I reserved. When trying to drop off, there were missing employees. On top of all this, the car we were given was dirty inside.
Would I use them again? Probably, if the price was right, but with my expectations more in tune with my experience.
8.4 Excellent
17 Apr 2017
Friendly Staff, Decent Car
Pros: Convenient location, clean car, easy drop off.
Cons: I don't like the fact that I can't pay with my debit/credit card. I rode a bus for thirty minutes only to be turned around because the card I had in my pocket wasn't the one they wanted. They wouldn't give me a ride back to my hotel, no I had to travel an hour round trip on the bus to bring a satisfactory card. I dislike this policy immensely and will not do business with companies that require it.
2.0 Poor
27 Jun 2017
Was told when I called I could rent with an N meaning new driver
Pros: I could rent with an N meaning new driver just to get there to find out I couldn't never using the service again
2.0 Poor
25 May 2017
Worst ever
Pros: None
Cons: Worst ever. National car rental did not get my reservation. I was not able to rent the car. I was put in trouble on the spot to look for other car rental company.
6.0 OK
8 Nov 2015
Cons: Old car with bumps and scratches. They gave away my car to walk in right in front of me.then made us wait
10.0 Excellent
1 Nov 2016
Best car rental experience so far
Pros: Everyone was very helpful in answering our questions about renting a car from the Victoria, BC airport and going on ferries into Washington if we wanted to. The price was fair. We just had a great experience overall with our car rental. No complaints at all. Thank you all for your courteous and friendly helpful people. Tom and Lucie
2.0 Poor
24 Feb 2017
Cons: they didn't take my credit card, I had to go somewhere else.
6.0 OK
16 Jun 2017
Pros: The car was great. Had to take an older model.
Cons: I asked up front for a car with a CD player as I brought CDs with me. They said the car they gave me had it. So when I went out there it did not. So they gave me another one but that didn't either. So I went back again. The girl finally went out with me to find one that did. There is no way a person can order one with a CD player.
Budget
Budget reviews
Car hire locations
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Budget
Locations in Victoria
132-1640 Electra Boulevard
+1 250 953 5300
2224 Douglas Street
+1 250 953 5300
3657 Harriet Road
+1 250 953 5300
724 Douglas Street
+1 250 953 5300
757 Douglas Street
+1 250 953 5218
- 8.9
- 8.9
- 8.6
- 8.9
- 8.9
Recent reviews
10.0 Excellent
31 Dec 2015
Easy and efficient
Pros: Friendly and fast is the best way to describe my Budget experience in Victoria. Even got a free upgrade, so that was a nice surprise. I was particularly surprised at how much attention I received at a busy time. I didn't feel like I was being processed in order to move on to the next person. Great experience from start to finish.
10.0 Excellent
23 Jun 2016
Chelsea at Budget in Victoria was great
Pros: She gave us great suggestions of places to go and things to do while in Victoria. She also selected a great car for us based on what we drive at home.
10.0 Excellent
11 Sep 2016
Found my wallet
Pros: I left my wallet in the glove box and didn't realize it until I got back to FL. The Budget office in Tofino, BC, Canada was polite, professional and they found my wallet. It is in the mail on the way back to me as I write this.
As far as the car rental experience, the pick up and drop off was quick and easy. The Chevy Equinox we rented was clean and gave us no problems.
10.0 Excellent
26 Jan 2017
Its worth it!
Pros: Everything. They are friendly and giving you good options.
2.0 Poor
15 May 2017
The shipl arrived a little late. And I hiked to the rental place and g
Pros: The ship arrived late and I hiked to the rental place and arrived after 7:00 PM but there was someone inside and I knocked on the window and there told me the place was closed and wouldn't open it up so I didn't get to rent the car. David
9.6 Excellent
1 Jan 2017
got Toyota Prius for intermediate rental, great ga
Pros: only used 4.1 liters of gas for over 100 km of driving, refilling only cost $5
Cons: rear visibility through back window of Prius is bad
10.0 Excellent
16 Apr 2017
great rental experiance
Pros: easy access and return - Canada does it right
Avis
Avis reviews
Car hire locations
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Avis
Locations in Victoria
1001 Douglas Street
+1 250 386 8468
- 2.0
- 4.7
- 2.0
- 2.0
- 2.0
Recent reviews
3.6 Mediocre
28 Apr 2017
I will never use it again
Pros: Nothing
Cons: Rental fee ended up being 4 or 5 times expected payment on Kayak. Never use it again and never recommend this place for anyone.
2.0 Poor
3 May 2017
I didn't end up picking up the car because the Avis office closed at 6
Cons: the office was closed at 6:00pm and I was supposed to pickup at 5:00pm but arrived late. There was no closing time info on the booking information. I ended up having to cancel and get a ride from someone to the event.
2.0 Poor
30 May 2017
Senior Denial
Cons: Went to to pick up rental car and was told my 2 debit cards were unacceptable, I needed to have a credit card. Have not owned a credit card for 20 years. Very very unhappy.
Car hire locations
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Discount Car & Truck Rentals
Locations in Victoria
742 Johnson Street
Car hire locations
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keddy by Europcar
Locations in Victoria
95 Esquimalt Road
Car hire locations
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Sunnycars
Locations in Victoria
1640 Electra Blvd Suite 134
2898 Douglas Street
767 Douglas Street
39 travellers who rented a car in Victoria gave the car agency they used an average rating of 6.8