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Pros: "Crew was very attentive. Plane was clean."
Cons: "Bigger water bottles?"

Pros: "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
Cons: "You are best ."

Pros: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"

Cons: "Breakfast could have been better"

Pros: "Crew took great care of us"
Cons: "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"

Pros: "Crew took great care of us."
Cons: "No complaints."

Pros: "Love everything"
Cons: "None"

Pros: "Great service for economy. Very attentive flight attendants."

Pros: "The crew was efficient and very helpful."
Cons: "Entertainment choices of selected movies were limited."

Pros: "The crew always smiles and very accomodating."
Cons: "The main course could have been better or improve. I wasn’t satisfied with the taste."

Pros: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Cons: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."

Cons: "Boarding in New York could have been better organized"

Pros: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Cons: "N/A"

Pros: "Everything. I always enjoy my flights with JAL."

Cons: "Air on the plane was stuffy"

Pros: "Everything, the service and the food is great."
Cons: "Keep it up"

Cons: "Check in and apps stuck in 80'"

Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."

Pros: "Seat was spacious. Crew was nice."
Cons: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."

Pros: "The service was excellent"
Cons: "Food needs improvement"

Pros: "Nothing"
Cons: "."

Pros: "I have flied to and from Japan many times with many different airlines. This flight was my favorite."

Pros: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
Cons: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."

Pros: "Excellent service - delicious meals"

Pros: "Food"

Pros: "So cramped. Very uncomfortable flight."

Pros: "They give a lot of food and the 12 hour flight was comfortable"
Cons: "Limited selection for entertainment"

Pros: "JAL has always provided exceptional value for money and top notch service."
Cons: "Have taken several JAL flight the last 1 year and this flight was significantly worse than the last few. Especially the meals."

Pros: "Service is great."
Cons: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."

Pros: "Very comfortable plane, even full. Polite crew."

Pros: "Friendly and helpful staff, excellent food."

Pros: "Nothing"
Cons: "Flight Delayed for almost an hour Luggage got delayed in Japan not received in VN till 2 days later Small seat -uncomfortable"

Pros: "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"

Pros: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"

Pros: "Great vacation"

Pros: "Roominess of economy seats."
Cons: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."

Pros: "Great flight attendants"
Cons: "Japanese food not great"

Pros: "Japan Airlines is very good. They have good service, safety, and customer care."
Cons: "Economy seats are a bit tight."

Pros: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."

Pros: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Cons: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."

Pros: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Cons: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."

Pros: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."

Pros: "Excellent customer service!"

Pros: "staff was pleasant, friendly and helpful."
Cons: "turbulence was awful."

Pros: "Attention given to each passenger by flight crew."

Pros: "the flight attendants were fantastic"

Pros: "Very nice flight attendants. Good meals"

Pros: "Japan Airlines is far more spacious than all domestic airlines. The food and beverage options were comparable to most airlines like Delta, United, etc, but presentation was better so they get style points. Their wifi connectivity was far better than Gogo's services, which is the provider for most domestic airlines. The real improvement compared to most my travel was the level of service. The staff was incredibly attentive."
Cons: "Still waiting for the day wifi at 30k feet is comparable in speed to at least a public cafe. Also, when will one of these airlines start providing balanced meal options that are actually palatable. JAL's food was okay, but heavy on starches and fats with low quality protein or vegetables to accompany them."

Pros: "I really liked my experience with JAL. The comfort and overall service of the flight was excellent."

Pros: "Crew service is excellent!"
Cons: "The seat is really cramp and tight!"

Pros: "The crew was great. I experienced great hospitality."
Cons: "The quality of meal."

Pros: "There was a lot of leg room and updated features. Also the candy they gave out was good."
Cons: "The food was not to my liking,"

Cons: "Cabin to hot"

Cons: "Lousy food taste bland out of date movies"

Cons: "Food was really unpleasant and entertainment all out of date movies"

Pros: "Friendly staff and decent size."
Cons: "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."

Pros: "There was lots of leg room. Crew was nice."
Cons: "One of our seats had a broken recliner button."

Pros: "Very friendly and caring"
Cons: "i can not think of anything. Great crew Great experience"

Cons: "Better seats and food. More water please"

Pros: "ANA did great on everything I could expect from a flight."

Pros: "That it didn’t crash"
Cons: "It was very delayed and then the luggage still hasn’t come out"

Pros: "Friendly staff, comfortable seats, able to watch new release movies, good food."

Pros: "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."

Pros: "Service was excellent; I felt well-cared for!"

Pros: "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
Cons: "How loud and aggressively the toilet flushes."

Pros: "service"
Cons: "food"

Pros: "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
Cons: "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."

Pros: "Everything"
Cons: "The fact I had to come back to Canada from Japan. Canada is ghetto."

Pros: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Cons: "The food met airline standards, which are generally pretty low."

Pros: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Cons: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"

Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"

Cons: "Width of the seat for me was bit tight when in a flat bed position."

Pros: "Great service"
Cons: "Film selection is ok."

Cons: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."

Pros: "I like the courteous and efficient service of the whole crew."
Cons: "I didn't like part of the journey to USA to be run by UNITED."

Cons: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."

Pros: "Great service. Crew are kind and friendly!"

Pros: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."

Pros: "Best leg space, new air crafts, kids gifts"
Cons: "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"

Cons: "Breakfast option"

Pros: "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"

Pros: "Aircraft was new and spacious"
Cons: "Crew forgot to ask us for drinks upon serving us meals. I also had to repeat my order 3 times."

Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."

Pros: "leg room!"

Pros: "Great leg room, staff was very nice, food and entertainment was decent."
Cons: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."

Pros: "Friendly and helpful stewardess"
Cons: "Seats could be more comfortable."

Pros: "I love the food and the girls was fantastic"
Cons: "Nothing"

Pros: "The food. the personable flight attendants. The whole experience is amazing."
Cons: "Lack of English movies on the ife. Mediocre headphones in business class."

Pros: "Light food but breakfast could have been more substantial only one chicken sausage?"
Cons: "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"

Pros: "Was able to request a gluten-free meal for the flight"
Cons: "Nothing"

Pros: "The service, the plane and even the food were all top notch."

Pros: "Japanese quality is good quality"

Pros: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Cons: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."

Pros: "Smooth operations, friendly crew, clean plane, free booze in coach!"
Cons: "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."

Pros: "Very friendly and accommodating staff. They were quick to help when a friend of mine wasn't feeling well on the flight. Great service!"

Pros: "Good air crew. Good manners and attention to detail. Excellent members at check-in."

Pros: "The food"
Cons: "All old movies in English"

Pros: "The staff was polite and professional. We have no complaints at all."
Cons: "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."

Pros: "Overall everything was good... Good food, comfortable and new plane"

Pros: "Great service considering the extra ordinary conditions associated with the controls required during the Coronavirus pandemic."
Cons: "Cabin temperatures seemed to be very hot through the flight"

Cons: "Usually offer water at your seat repeatedly. Only one time in 11 hour flight? Corona prevention?"

Cons: "I cannot think if anything. Having the eye masks certainly helped sleeping on the flight a little easier."

Pros: "Good food and service - great airline"

Cons: "We purchased premium economy tickets but could not select our seats. We were assigned separated seats and had to call Eva Air customer service but they would not help. When we arrived at the check in counter our seats had been relocated and were able to sit together. Kind of upsetting having this hanging over our heads until the last moment."

Pros: "Friendly crew. Comfy seats. Timely meals and snacks."
Cons: "Food is too salty"

Pros: "Boarding followed priority order. Blankets were good, and extra pillow available upon request."
Cons: "Better food options. There was reduced options due to strike, but the food quality was not good."

Cons: "plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late."

Pros: "The seats were very comfortable."
Cons: "It was very difficult to understand the flight attendants, flight was very bumpy and it was delayed about 2 hours in all. We had to deplane in Taipei, and then sat on the tarmac in NYC for another 40 minutes."

Pros: "I loved all the free food, even on short-haul flights!"
Cons: "N/A"

Pros: "Crew did their best despite the poor circumstances."
Cons: "Be on time, even delayed time was not on time. Seats are tightly packed together. This resulted in cramped seats and not every row having a window. Aircraft pressurization is uncomfortable compared to newer aircrafts. No onboard entertainment system. Only serving of food is small snack and drink"

Pros: "Good movie selection"
Cons: "Nothing."

Pros: "Very comfortable Business Class seat, pretty good entertainment."
Cons: "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."

Pros: "Crews were very nice"
Cons: "Seat could have been a bit more comfortable and a little more leg room"

Pros: "The crew was great"

Cons: "Rude customer service. Hard to understand English. unhelpful staff. Flight was delayed an hour and a half and during the entire time waiting in the lounge, the staff did not notify passengers about the delay until the new boarding time. Updates along the way would have been appreciated."

Pros: "EVA crew was wonderful and hardworking"
Cons: "Did not like our seats and weight limits for carry on"

Pros: "Premium economy equal to NA/Euro business class"

Pros: "Good international films. Food was ok."
Cons: "First time the bathrooms did not feel or smell fresh. I fly EVA because of the way they keep their bathrooms clean."

Pros: "metal silverware is great, reduces plastic waste."
Cons: "plastic cups, they're not biodegradable. Better to use paper cups."

Pros: "I was happy to be back on EVA after a bad experience on Thai Air."
Cons: "That I was not compensated in any way for my previous flight BR68 from Bangkok to Taiwan that was cancelled. I was put into another airline barely in time that had poor food, no entertainment & smaller seats. Waiting for EVA to respond with some sort of compensation so I don't have to switch airlines. ANA is looking really good right now."

Pros: "Short connection wait time from my New York to Taipei leg."
Cons: "No hot food served."

Pros: "Exit row seats"
Cons: "Food was okay. Service especially drinks were sparse"

Pros: "Movie on board is good"
Cons: "Food not so nice"

Pros: "Good food, lots of space, clean plane and friendly flight attendants"

Pros: "Flights attendants were helpful. Washrooms were regularly checked for cleanliness."

Cons: "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."

Pros: "Overall I’m very thankful to flight attendants and flight crew."
Cons: "Is it possible on long flights to show video on how to stretch your body , while sitting in your seat?"

Pros: "EVA was a great flight. Stewardess were kind and gentle. I would highly recommend this airline."

Cons: "We love there service no complaints"

Pros: "Service was all good and friendly. Food was ehhh... I appreciate the veg. options, though!"
Cons: "Horrible turbulence. At least 15-20 minutes of straight non-stop hard shaking, with probably around 1 hour in total. Obviously, turbulence isn't fully controllable--but I wonder if a more experienced pilot would have navigated it differently."

Pros: "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
Cons: "Try to get an isle seat- seats feel small."

Pros: "Very professional and efficient Crew as always, horrible seat comfort,"
Cons: "there was absolutely no room to even lay down your arm beside you. This was for the flight segment from Taiwan To Vancouver. An almost 11 hour flight. Narrow tight seat I would never ride EVA air for this segment again. Terrible !"

Pros: "Nice facility and good food"
Cons: "Some crew members seemed tired and did everything minimally"

Pros: "This review is for my flight to Philippines only as I cancelled my return to Vancouver to go to Europe. Comfortable seats in a new plane. IFE had a good selection. Food was good. Crew were friendly and helpful. Price was reasonable. Sleeping masks and earplugs were provided in the lavatory."
Cons: "My flight was able to be rerouted to Europe from Philippines. 2-3 month wait for a very small refund on my cancelled return flight (cancelled by me)."

Pros: "Boarding and service by the crew wers great."
Cons: "Food was a little to much asian."

Pros: "Onboard foods and entertainment are good."
Cons: "Boarding area in SFO Gate 102 is cramped. Boarding group signs not clearly marked."

Pros: "The food and entertainment are good."
Cons: "Although we were checking in ahead of most, we were getting the back seats which I am not comfortable with."

Pros: "Nice new 777 planes on all international routes, food was above average, crew friendly and attentive. This is the first time I give an airline overall 5 stars!"
Cons: "Nothing, this flight was really good"

Pros: "economy plus was well worth the extra money"

Pros: "It was unexpectedly cute that the return flight was a Hello Kitty flight. This was a big part of my childhood and totally played on my nostalgia feelings. Along with the fact that everyone from the service desk to the flight attendants were very helpful and kind, the flight experience was great. The movie selection was modern, no complaints."
Cons: "The food from ICN to TPE was not good, but the return meal wasn't so bad."

Pros: "Overall I like the plane ride. The entertainment screen quality was good and overall, I was pretty comfortable"
Cons: "Food is always lacking, but its not a really big issue for me."

Pros: "The food and drink service was great and at no extra cost"

Cons: "All of the meals were very good except for the last meal on the return trip to Houston from Taiwan. The pesto chicken was terrible. Even though I only ate a few bites of it, it gave me food poisoning for which I am still suffering from this evening. The food poisoning included chills, nausea, stomach spasms and diarrhea."

Pros: "The entertainment options were really nice. The airfare I felt was good value for the money."
Cons: "This was on the flight from Taipei to Chicago: The woman next to me had an injured foot which she rested on the tray table. She should have been seated where there was an empty seat next to her as there were seats available and it would presumably have been more comfortable. It turned out the outlet for plugging in the headphones for my seat was broken so I moved to an empty seat. I would not have wanted to look at her foot (no sock on) throughout the flight plus she was constantly fidgeting and poking me with her arm Ashe adjusted her foot while I was seated next to her. Unpleasant."

Pros: "Crew was very attentive."
Cons: "Movie and TV selections were minimal compared to other airlines. After landing in LAX, took a very long time for checked baggage to appear, and I had another non-connected flight to catch."

Pros: "Great service from check in and boarding to in-flight service and arrivals."
Cons: "Nothing"

Pros: "Staff was attentive, efficient, and accommodating. Drinks and food were served quickly and requests were dealt with promptly."
Cons: "Bumpy flight with lots of turbulence, but mostly unavoidable on such a long flight."

Pros: "Good meals for an airplane."
Cons: "Rude flight attendants. Not service oriented."

Pros: "Flight attendants were efficient and helpful."
Cons: "Flight departed 45 minutes late. Food was okay, not great. I expected that EVA would provide eye shades and earplugs but the didn't."

Cons: "Selecting seats online"

Pros: "Return flight from Singapore to DC via Tokyo was more pleasant. The stewardesses were more service oriented."

Pros: "The 787-900 used is a great aircraft from passenger comfort and the overhead bins can take all your carryon bags."
Cons: "Our flight used a remote gate - so we had take a bus to the plane... therefore had to drag our carryon up and into the bus... then up the staircase into the aircraft.. it also made us :30 late departing"

Pros: "they good service. i like it!!"
Cons: "good"

Pros: "The crew were very attentive and helpful"
Cons: "A few more movie options"

Pros: "Food was excellent and flight crew were really nice,"

Pros: "The crew were attentive yet not invasive and spoke excellent English"
Cons: "I wish ANA few to Denver!"

Pros: "Great crew, food, comfortable flight."

Pros: "Good!"
Cons: "Every thing was good !"

Pros: "The staff was very friendly and helpful!"
Cons: "The food was okay... Felt like there wasn’t a huge variety of movies."

Pros: "Food and services are great!"

Pros: "When it comes to flying economy to and from Japan, ANA it the best. Their staff, entertainment, and food tops all other airlines."

Cons: "Flight was with asiana"

Pros: "Food and services"

Pros: "Food and services"

Pros: "That we landed but even that felt unstable."
Cons: "No air-conditioning, horrible ripping seats, entertainment system from the 1980s, plane felt like it was falling apart."

Pros: "Food were good, I got Japanese meal. Another choose was Thai style coconuts curry. Crews are nice and kind."
Cons: "Flight floating too much make me and other people sick. The economy class seats were too narrowed and packed with neighbors. TV monitors were really small and attached headphone was low quality (better to have your own headphone but I have mine was Bluetooth wasn’t useable)"

Pros: "Meet and greet you will a smile. Everyone is extremely very helpful. Staffs make all neccessary arrangements to accommodate you and you have nothing to worry for your trip."
Cons: "The major thing I didn't like about it is why I did not choose ANA airline for all my foreign trip. This is the best service that I have ever received from a foreign airline. United, Delta, Southwest, Continental, US Air all should learn from ANA airline."

Cons: "Cramped. TV did not work. Stuffy. More than 50 min on the runway and in line to take off."

Pros: "ANA still offered the same food service and drinks as a long international flight. The in-flight entertainment is fantastic, always loaded with new movies to watch."
Cons: "It was a very late flight (past 1am local time), and everyone is woken up for food service and forced to raise the seat. Even if your seat is up and you sleep, the lights are fully brightened and it's impossible to sleep. The seats on ANA in economy are very narrow."

Pros: "Was served food on the flight. The crew was very friendly."
Cons: "While not technically the airline's fault, I had connected from a 12+ hour flight and wanted to nap, but was woken up for food service."

Pros: "Friendly crew, the food is very good."

Cons: "Too many announcements interrupting your movies."

Pros: "Flight delayed on approach, but they didn't tell us why."
Cons: "My kid's entertainment screen stopped working towards the end of the flight, which was really annoying. The seats were really uncomfortable; I usually sleep fine on planes but this one left me with a really sore neck. The attendants skipped our section during the beverage service... All around a bunch of small annoyances."

Pros: "Boarding time and food."
Cons: "The space between seats and the entertainment center for the economy class because there was not one. For a seven hour flight I was expecting a more comfortable plane."

Pros: "Outstanding customer service and tasty food."
Cons: "Was surprised to see how old the plane was, and felt the movie selection was poor. Furthermore, there was no difference from our arrival flight on 12/3 and our departure on 12/17. Hard to pass the time when you have ~30 hours in the air."

Pros: "The staff are very nice."
Cons: "The economy seats"

Pros: "Departed and arrived on-time, great service and food, clean and comfortable cabin."

Pros: "Friendly, helpful crew. Great selection of food and drinks"
Cons: "Probably one of the most uncomfortable seat I've ever had considering I'm small and flexible. Space was really tight and I was sandwiched by two bigger people as well. Escaping the plane after 7 hours in that seat was quite a joy..."

Pros: "Attentive and polite staff. Comfortable planes. On time flights."
Cons: "Nothing"

Pros: "Good crew good service"
Cons: "No fault of the crew, flight has terrible turbulence."

Pros: "Everything"

Pros: "Staff moved me closer to the exit as I had a tight connection. ANA will always do their best to accommodate if possible."
Cons: "Movie choices were not my favorites. Too many superhero movies and not enough classics."

Pros: "Very nice staff"
Cons: "very late taking off once boarded"

Pros: "the crew was very nice."
Cons: "kosher food was not eatable at all. was cooked few years back. the video was not good as well. chairs is not comfort"

Cons: "Good food and clean toilet rooms."

Pros: "I would definitely fly with them again, they went above and beyond in customer service. super friendly and helpful. Very attentive to your needs, the stewardess walks down the aisle every ten minutes to check on you. We flew coach, the seats were a bit small but comfortable enough, and my biggest 'complaint' is that there was nowhere to plug in your phone during the flight. Maybe I've been spoiled on all the new planes lately, but I had grown accustomed to being able to charge my electronics on the plane. Other than that, amazing experience :)"
Cons: "Wasn't able to plug in my electronics to charge during the flight."

Pros: "Food was really fantastic, crew was very friendly, smooth flight"
Cons: "there was a screaming child for an incredibly long time but not sure that the airline/staff can do anything about that"

Pros: "Crew are prompt and courteous. Food are well prepared"

Pros: "Nice flight attendence"
Cons: "Old plane... too hot"

Cons: "Outdated equipment"

Cons: "Seat was a little small"

Pros: "ANA was very professional and made every effort to make sure I was re-ticketed. They met me at the plane exit, escorted me to the next counter. Assume the issue with Shanghai traffic control was out of their control, but it seems very odd they would have booked it this way if this is a normal occurrence."
Cons: "We had over a 2.5 hour delay out of Shanghai, which seemed odd, since a regular flight."

Pros: "The crew and organization are exceptional and full of smiles at all times."
Cons: "Seats are not comfortable for long travel. Very bumpy flight for extended periods of time."

Cons: "There is a metal object installed directly at my foot room, which made it impossible for me to put both my feet in front of me. One of my foot had to be on the isle the whole time. Another thing is the quailty of the monitor (a bit out of date) Last thing is where remote control locates. It's not easy to reach for it when sitting. You have to get up a little in order to pull it out from the side."

Pros: "The flight departed SFO ~ 45 minutes late due to "refueling" issues. In flight entertainment depended on on connection to the airplane's wifi which lacked capacity to connect the majority of the passengers. For those that could connect, device chargers were frequently unavailable. This is a significant service issue on a 13 hour flight in 2017"

Pros: "the flight was ok. the food was great. And entertainment was great."
Cons: "the transist in chicago was delayed and missed the flight and the luggages did not arrive with me. the transist in Tokyo was incovenient because i had to get out from the airport and stayed at the hotel overnight which cost me extra money due to long hour of transist time."

Pros: "Love the crew at ANA. They really try to make you happy."
Cons: "Food was terrible. Ugh."

Pros: "Every is good, especially the air crews are excellent, but the flight sechedules are always change is horrible."

Pros: "The friendly service. The aircarft seem to be more roomy than most International aircraft."
Cons: "The limited choice for entertainment, The new movie choice is kind of short. The Japanese Tv drama box set should come with English subbed option."

Pros: "Good crew. Nice flight. Newer equipment."
Cons: "The transfer process was a little burdensome."

Cons: "Qatar airways changed the flight time which made the layover 8 hours instead of 3 hours. For the inconvenient it was caused Qatar airways made no effort to compensate."

Pros: "yes."

Pros: "Yes"

Pros: "Train the stuff Better food"

Pros: "attentive crew. comfortable seating. good food options"

Pros: "yes. great travel and crew"

Pros: "Food and being ontime"
Cons: "Seats are too hard"

Pros: "The crew was friendly and helpful."
Cons: "The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all."

Cons: "Toilets needs air freshener as so many passengers use them."

Pros: "Attentive and efficient"

Cons: "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."

Pros: "Great service & very comfortable lie flat business class seat for this red eye flight."

Pros: "Boarding was very smooth."
Cons: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."

Pros: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."

Pros: "Everything"
Cons: "Nothing"

Pros: "Excellent service with attention to detail"
Cons: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"

Pros: "My comments are as above . On the Auckland to Quatar leg of my journey Excellent airline and crew."

Pros: "Great aircraft"

Pros: "Great service from all staff ,"
Cons: "Nothing"

Pros: "Good attention from cabin crew and good food"

Pros: "Best airline I’ve ever flown. A lot more space and amenities for a great price. Boarding was easier and faster than any other airline I’ve ever taken"
Cons: "Wish there were a bit more movie selections but only because it was such a long flight"

Pros: "Good movie selection, very friendly crew"

Pros: "Q-suits. Very comfortable and private. Great upgrade to the 777. WiFi now available for very reasonable price"
Cons: "Bus transfer to Termial 5 is VERY poorly organized and takes over an hour. This makes it harder to get to Terminal 5 even if you don't have to clear security again. Seats had a bar under the padding at about the position of my hips. Uncomfortable to sleep for several hours"

Pros: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Cons: "WiFi"

Pros: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Cons: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."

Pros: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Cons: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"

Pros: "Plane, crew, boarding"
Cons: "Coach class is not for long haul flights"

Cons: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."

Pros: "Flight was very comfortable and a pleasant ride"
Cons: "food service could be a bit more prompt"

Pros: "Space, food, service, handling"
Cons: "That I could not and cannot retrieve my flight on the Qatar Airlines website."

Pros: "Good attentiveness from crew, food was fine. Entertainment was good."
Cons: "Boeing 787 was uncomfortable on the trip to Doha - hard seat cushions and little legroom. 777 much more comfortable on the leg to USA."

Cons: "Missed it because my flight from Colombo was delayed by 6 hrs."

Pros: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Cons: "Small seats (I'm fat, so this is my problem really)."

Pros: "Food and entertainment"
Cons: "There was a rude counter staff when we checked in in Singapore."

Pros: "landed safely"
Cons: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."

Pros: "Excellent service everyone was generous"

Pros: "food and courtesy of the staff"
Cons: "nothing"

Pros: "The airplane was spacious."
Cons: "The omelette was too tough."

Cons: "I had to ask for wine to 3 different hostess's"

Pros: "Nothing."
Cons: "Was denied boarding."

Pros: "Friendly crew Good choice of food and beverage"
Cons: "Aircraft changed without notice Trapped in cramped window seat No storage bins IFE strobing windows tabs and would not switch off Useless design of chair lead to loss and destruction of my Kindle"

Pros: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Cons: "The headphone jack on my entertainment system was defective."

Pros: "Everything"
Cons: "N/A"

Pros: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Cons: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"

Cons: "Flight was delayed"

Cons: "They changed my seats twice and it was near the bathrooms and I hated it. They refuse to give me a better place when I requested. I didn't choose the seats they put me in and the crews couldn't handle the other passengers attitued and actions. I asked for a below but they didn't bring it to me."

Pros: "I loved the customer service from check-in to landing. I also loved the fact that there was plenty of food, and especially liquids provided frequently. What a delight it was to fly with Qatar."
Cons: "As hard as i try i cannot think of anything. Keep up the wonderful work. One rarely experiences that kind of service."

Cons: "Seat is not comfortable at all."

Cons: "Flight got delayed and missed short connection in Doha. Had to fly to JFK instead. No compensation."