Hyatt Regency Washington On Capitol Hill

The hotel was clean and close to the Union Station. Staff was friendly. Overall it's a nice hotel.

The restaurant was not appealing. Not many closeby restaurants or shops. No convenience stores nearby. Walmart is about 15 minute walk which is not far, but I'm not sure if it's safe to walk at night. There is a liquor store across the street, but it's not a convenience store so the items are limited. No refrigerator in the room.

Valet needs some work

The room was nice until we looked out the window and found we had a great view of the roof... (sarcasm)

Valet constantly begging for tips. Being from Vegas I tip almost excessively however if someone begs for it or nearly has his hand out the entire time it is not coming. It's called a gratuity for a reason. Then when delivering the vehicle no opening the trunk, and doesn't return the seat to where they found it or at least close. Not much effort in valet.

The location is perfect, near to train station and major tour points. The staff was kind and helpful. The room is comfy and spotless.

The location to the Washington attractions was very good. The value of the room was good., but the parking was very expensive.

The food was very expensive, you would think that they would want to keep people in the hotel to eat but because of the prices many people choice to eat out.

customer services very polite, staffs are excellent to please customers, afternoon tea/coffee does show their hospitality

everybody was more than helpful even the cleaning ladies were very friendly.

The employee at the front desk, Colleen was extremely helpful. the hosts in the Regency Club were very nice and attentive as well.

Hotel rooms were not very clean. Mold in bathroom. Housekeeper for our room was not very thorough. We broke a glass and swept it behind the toilet, she left it there. Never vacuumed until I requested it (after 5 days)

open, airy lobby, and self check out, quiet room

First of all of course the great professionalism combined with hospitality of all the hotel staff, secondly the location of the hotel close to Union Station and the Capitol, and last but not least the facilities of the hotel itself, like gym, pool, and restaurant.

Our hotel room did not have a refrigerator/mini-bar.That is for a hotel being ambitioned to be a five-star-hotel a little bit sub-standard.