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Pros: Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home.

Cons: Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country.

Pros: The crew was very nice and positive. The seats surprisingly reclined quite a bit. The dinner was actually good.

Cons: The offer of wine. The wifi options.

Pros: The service and food were good.

Cons: As a petite person I find the seats in economy class small and cramped. When passengers in front of you recline their seat backs, there is very little room to move, making it difficult to get up and out of your seat.

Pros: Food was really hot & good customer service

Pros: The crew was helpful and nice

Cons: Better seats and cost should be less

Pros: Top notch service and experience. Up there with EVA Air as the best I’ve ever seen.

Cons: Baggage delivery took very long in Hong Kong. Bags were coming off 35 minutes after the first bag came off.

Pros: Crew amazing.

Cons: Food variety should be increased.

Pros: Seats were very comfortable and so were the entertainment options

Cons: The food was really sub-par in terms of quality. Also the it took over an hour for bags to come through which if we are flying business is a little sub-par

Pros: crew attentive the plane is very clean

Cons: I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all.

Pros: Very confusing going through security.

Cons: Not being delayed at takeoff. We didn’t have enough time, as it was, to catch our flight to Boston and had to run to catch our flight. The scanners at passport control were also a problem.

Pros: Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next...

Cons: ...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport.

Pros: So welcoming and so caring

Cons: Food

Pros: As always crew magnificent

Cons: Nothing

Pros: Very pleasant and comfortable flight.

Cons: NA

Pros: Costumer service

Cons: Time late

Cons: The food is not Good

Cons: Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!

Pros: The food was good. It was nice that they supply wet hot towels before each meal. The seat was comfortable with the price I paid for. The rest room is nice and clean and quite spacious. The L’occitane toiletery bag was nice.

Cons: It would be nice to supply mouthwash in the rest room. It would be nice to have a foot step at the bottom to open the trash container. The comforter is not washed and smells.

Pros: Crew was amazing and attentive as always.

Cons: An upgrade for more comfortable and ergonomic seats would make a lot of difference....

Pros: Movie

Cons: if the music list is great with latest songs.. charging of phone took so long to be charged

Pros: The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight.

Cons: Would have loved more current US tv shows to choose from.

Pros: Good

Pros: Crew took great care of us

Cons: The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you

Cons: More movie choices. More substantial second meal.

Pros: None

Cons: Crew was not very helpful

Pros: Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability

Pros: Going on time and arriving in time

Cons: Offering a simple snack

Pros: Everything was excellent .

Cons: More professional flight attendants.

Pros: Timing

Cons: Seat comfort and leg space

Pros: Crew was great

Cons: Nothing

Pros: Courteous crew, nice leg room, entertainment system worked, periodical food/drink.

Cons: I requested a special meal request online but it didn’t go through, and the crew had to find me an alternate meal.

Pros: The crew was very attentive and willing to assist with everything.

Pros: Seat was very comfortable, plenty of leg room.

Cons: Food trays left for 45 mins. This was premium economy Check in took forever even though I checked in 3 hours before departure. Didn't seem to be any staff near self serve check in screens to advise passengers.

Pros: Crew was good

Cons: Better entertainment of that language and country where the plane is going

Pros: nothing

Cons: It was like riding on s cardboard box. The most uncomfortable seats I've ever sat in for a transpacific flight.

Pros: Seat is comfortable with lots of leg room. Clean plane.

Cons: On a 14 hour flight, we got food right after take off and then nothing until 7 hours later. Bring snacks for long flights! Minimal movie and tv selection too

Pros: some of the meals were tasty.

Cons: No WiFi on the flight back, poor entertainment choices, overall an uncomfortable flight experience.

Cons: Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed.

Cons: Boarding process..

Cons: Not force checking luggage. Not loosing tsa pre details between different parts of ticket. Allowing checking to both legs online, not just the first.

Pros: They change my seat from middle to window, but that’s all.

Cons: Flight delayed. Food was salty and cafeteria like.

Pros: Amazing crew

Cons: Perfect

Cons: Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen.

Pros: Delay of check in with upgrade

Pros: Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability

Pros: Crew was very attentive and courteous

Cons: More fruits and non-starchy vegetables would make food more enjoyable

Pros: Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home.

Cons: Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country.

Pros: Nothing

Cons: Time schedule Better customer services

Pros: Delay was for 30 min

Pros: Crew, and timing of flight

Cons: Improving the food and beverage selections.

Pros: The new Boeing airplane. Business class is truly business class.

Pros: Early boarding. On time

Cons: Cabin temperature v cold

Pros: Liked the short flight period. That is all!

Cons: Crew service is terrible. Food is rubbish.

Pros: Nothing

Cons: Worst airline

Pros: Nice staff

Pros: The boarding was great! The flight was very comfortable. We had enough blankets and slept through the flight. I have an allergy to soy and the crew was nice enough to provide an alternative that was not on the menu.

Cons: More food options for those with soy allergy.

Pros: Nothing. It was a bad experience.

Cons: They could have served food. They could have checked us in through to our final destination.