The Embassy Row Hotel

Top City Hotel

It was a beautiful hotel, and the staff was very friendly. There were no ice machines, the wifi never worked the whole time we were there and they charged you for it. We had to call maintenance 4 times because AC would not turn off.

Beautiful and clean We were given a handicapped room and the bathroom facilities made it difficult to shower and relax. We were also told there was no charge on parking when booking and then charged.

Staff attitude was terrible. It took over 25 minutes to check in at one o'clock in the morning. The lobby was dirty and dusty and the construction elevator came to bring me to my room had all sorts of debris . I was woken up to a fire alarm and walked down 8 flights of partially (dangerous) lit stairwell. When I arrived in the lobby it was thankfully declared a false alarm . I checked out of the hotel out of breath unshowered and a disheveled mess.

When I arrived I was shocked to see that the entire building was under construction. No wonder I got such a good rate!

Good location. the hotel was in a very poor shape. The room was not clean and while the staff is friendly the hotel is overall in a poor condition. Not worth the price paid. There's also a 'service fee' which they make you aware of and charge it on your card only during check-out (therefore you are given no option of opting out). Also there is no breakfast even though they advertise it on their booking site.

Hotel did not have my confirmation from Kayak. I had to wait 45 to check in while they figured it out. Front desk was understaffed, so long line to check in. Called down to ask for deodorant, but hotel ran out so they told me to try the CVS. Didn't have a hair dryer in my bathroom, so called down an requested one, but no one ever came to deliver it.

Conveniently located in Dupont, but ... The hotel is in poor shape. Outdated, poorly staffed, and lacking facilities. The rooms are old and the bathrooms moldy. The elevators don't work. The staff was rude and very hard to find. It took forever just to check in. Also beware they charge an extra "service fee" which is not included in the price to cover "amenities" but you can't opt out and it charges separately to your card.

Great location, close to Dupont Circle and the Metro line Can't believe the hotel is still under renovation which is why I initially hesitated to book it. Areas near the elevator look terrible and my bathroom wall had holes in it. Front desk person seemed irritated when I was checking out early the next morning and needed to get my car out of valet. Overrnight parking is $45 plus add'l tax, ouch!

Great location Hotel under renovation. Didn't know till I book and went read review.

The location is excellent. The service is poor with many of their desk staff having trouble with English particularly on the evening/night shift. The breakfast area is so small that not once did I get a table for breakfast. There were flies floating in the juice one morning and the toaster smoking for over 10 minutes another morning making a terrible smell. The hotel is under construction at present as well, which they don't tell you until you step off the evaluator at your floor into a construction zone. My hopes are not high for the product as I had what appeared to be a renovated room and their were numerous poor construction problems e.g. one can't turn on the tap in the sink without holding down the base. I could go on. Finally when there was a problem the hotel staff blamed getaroom who I used to book ad getaroom blamed the hotel. Net net nothing was done. I will try not to stay here again and never use getaroom.

Location In the middle of renovations. Booking through Kayak made it incredibly complicated. My original reservation was for 2 rooms, they only received one. It was a mess at check-in and check-out trying to get through to them that i pre-paid for two rooms. Probably wont be staying there again.

Location The Embassy Row Hotel Website shows pictures of what the hotel is suppose to look like after a renovation that is coming in the Spring of 2015. As of Fall 2014, the rooms are small with poor lighting. Needless to say, the amenities are outdated. I stayed here over Labor Day Weekend 2014 and the base boards in the hallways on every guest floor were ripped off. Dehumidifiers were set up in the hallways by a company named Flood Tech. For the price, I thought I would be staying in a new, modern boutique hotel. However, until the renovation is complete The Embassy Row Hotel is old, dilapidated and apparently has a flooding problem.

The rooftop bar was the only positive experience I had while staying at this hotel. The hotel's front desk staff was rude and very inhospitable. When we arrived they didn't have the room I booked available and since I booked through a third party (kayak.com) they were extremely unaccomodating. We were a group of 4 adults and they would only offer us one room with one double bed. (Large enough to fit two but it's smaller than a queen. ) We did not understand how they expected 4 grown adults to fit in one bed but they offered us nothing else. As this was our first night in DC after traveling for 5 hours, we were extremely unhappy with this hotel's service.

The rooftop pool Tired and shabby hotel under renovation. Small dark room with scarce amenities. Public space and room smelled of insect repellent. Inadequatesecurity; the room key was only required to access the pool floor. Several steps and no elevator to the lobby. They hit you with a $10 "facilities fee" before you check out for "using the phone etc" which is in the fine print when you check in and not shown in the rate quoted for Kayak.

Location near metro Charged $9.95 per day hotel fee but no on could explain what it was for. Breakfast was poor. Small rooms older hotel, small rooftop pool