Overview

Yuzawa New Otani Hotel

330 Yuzawa-machi, Yuzawa (Niigata), Japan
+81 257 842 191

S$ 97+

Overall guest ratings

8.5/10 Excellent
based on 356 reviews

Review highlights

  • 8.9
  • 8.8
  • 8.5
  • 3.6

Good to know

  • Clean rooms
  • Good shuttle service
  • Friendly service

Nearby

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    About

    The hotel is located at the centre of Yuzawa Onsen. At Yuzawa Onsen, you could feel the different nature of the four seasons.

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    AMENITIES

    • Internet
    • Gift shop
    • Meeting/Banquet facilities
    • Bicycle hire
    • Skiing (downhill)
    • Bar/Lounge
    • Air-conditioned
    • Sauna
    • Free parking
    • Storage available
    • Free Wi-Fi
    • Facilities for disabled guests
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    based on 356 reviews
    • 8.9 "Location is great."
      9.7 "97% thought it was easy to get to the train station."
      8.8 "88% liked the proximity to shopping."
    • 8.8 "Great service."
      9.9 "99% found the staff to be very friendly."
      9.8 "98% were happy with the shuttle service."
      10.0 "100% thought the service was very professional."
      9.2 "Housekeeping was great, according to 92%."
      8.0 "80% said the booking process went smoothly."
    • 8.5 "Breakfast is good."
    • 7.7 "High comfort."
      8.6 "86% thought rooms were spacious."
      7.5 "75% liked the big bathroom."
    • 7.2 "Nice rooms."
      7.4 "74% were happy with the bathroom."
      8.6 "86% thought rooms were spacious."
      7.4 "74% said rooms were clean."
      8.8 "Well-maintained, according to 88%."
      7.5 "75% enjoyed the shower."
      7.5 "75% liked the big bathroom."
    • 3.6 "Internet is poor."
      3.2 "68% said the wifi quality was bad."

    Overall rating

    8.5 Excellent
    based on 64 reviews
    • 9.0 "Terrific location."
    • 8.5 "Great service."
      9.9 "99% found the staff to be very friendly."
      9.9 "99% were happy with the shuttle service."
    • 8.3 "Very nice wellness & sports facilities."
    • 8.3 "Breakfast is good."
    • 8.0 "Food is delicious."
    • 5.8 "Vibe was decent."
    • 3.5 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
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    Overall rating

    8.7 Excellent
    based on 178 reviews
    • 9.0 "World class service."
      9.9 "99% found the staff to be very friendly."
      10.0 "100% thought the service was very professional."
    • 8.8 "Location is great."
      9.8 "98% thought it was easy to get to the train station."
    • 8.6 "Breakfast is good."
    • 7.4 "Nice rooms."
      7.4 "74% were happy with the bathroom."
      8.3 "83% thought rooms were spacious."
      7.4 "74% said rooms were clean."
      8.8 "Well-maintained, according to 88%."

    Overall rating

    8.3 Excellent
    based on 113 reviews
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 8.9 "Location is great."
    • 8.3 "Breakfast is good."
    • 8.1 "Very nice wellness & sports facilities."
    • 7.7 "High comfort."
      8.7 "87% thought rooms were spacious."
    • 3.6 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Clean rooms"
    "Good shuttle service"
    "Friendly service"
    data provided by TrustYou

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