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Nonstop route, and entertainment.

The ticket was never processed! Hence, when I arrived at the airport, I was unable to actually fly. Really, really disappointing. I recommend that Kayak reconsider its association with "Flight Network Sales."

It landed safely.

It was an hour late leaving Hawaii THAT'S NOT GOOD! And they refused to let me use a 'foot locker' piece of luggage that has been accepted by MANY different airlines and has flown all over the world many times except on this flight and this company. They made me buy a $10 box and transfer everything into it. Then I tossed my foot locker piece of luggage in the trash bin. They were very uncooperative and petty.

Excellent

I need more legroom.

Food served inflight was excellent, new airplane, and comfortable legroom

the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory.

Everything was alright. Except I got the last seat of the plane where I couldn't adjust my seat

The food was a bit salty this time.

Friendly staff, good enough seats. Cabin temperature was fine. Easy boarding and exiting.

Bus gate when we arrived in HK. Was delayed but not their fault (typhoon in HK). Everything else was fine.

Scoot upgraded to a bigger plane, and as a result had more empty seats

flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed.

On time

On time. Service on board simple. Crews are friendly

Nothing other than punctuality.

After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service.

Food, blanket, movies on board

The layover was too short and I had to run to my transfer. I wish crew would have let people with short layovers off first

crew were nice and attentive

Food was pretty bland Not very many films in english

This leg of the trip was ok but, overall, my experience on Air China was deplorable. They overbooked a flight, booked us on a later flight, and charged us $500 for the new booking. Their argument was that they did not realize we already had our boarding passes when they rebooked us. What?! The entertainment is very dated and so it the aircraft. The only redeeming aspect of this flight was the food. It was really good. Oh... and there are no outlets on the plane, which is not typically on flights to Asia. They also lost half of the passengers luggage.

Everything

Flight was on time

Food, cleanliness of airplane

I wasn't aware I was in Malaysian airline, I thought it was silk just as it was when I arrived... could of been a little clearer but other then that everything was great

Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier

I request for extra water but I was just given the glass which was on my tray. The Stewart told me he would come back but never did... not very nice One Air Asia, sûre you have to pay for the drink but you don't stay thirsty, and finally ticket is much cheaper...

Crew were awesome. Could not do enough for you. Very personable too!

Security at Adelaide very slow and under resourced.

All of stewardesses helped me a lot with their happiness. I love the way they answered their customer.

I didn't like the chair because it was quite small and I couldn't sleep well during the flight.

it was a pretty quiet flight. a little turbulent but ok. pilots did a good job.

the food was not that good. ive had better on the sametrip before.

I loved the entertainment and seats!

Staff was polite but a bit cold. Good food but not much variety. No non meat option.

Food is good. I like cake and rice of China Airline. And I also was serviced well during the flight to San Francisco. The stewardess helped me a lot when I got trouble with my dizzy and more.

The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either.

Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck.

Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok.

I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time.

Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail.

I reserved a window seat on this site but was given a middle row instead when I checked in.

Being stuck in a middle seat and not being served enough water. Attendants not very friendly

the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory.

Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'

Food was average

The crew was very attentive and nice

The seats are very close together. It's hard to get comfortable

Entertainment, Meal options, Baggage Allowance, Plane.

Slow check in, strollers can't be taken to the plane and are not left outside the plane at arrival this is extremely inconvenient for families with small children. The website is useless. You cant check your reservation or select a seat until 24 hours before your flight.

Nice Economy ammenities-- new and responsive touch screens, small flight comfort items in a pouch, Filipino food options Attentive staff

Boarding in the Philippines was a litte confusing because the surrounding area was noisy and no one could hear who was supposed to board

The friendly hospitality

The food

Nonstop route, and entertainment.

Everything was alright. Except I got the last seat of the plane where I couldn't adjust my seat

The food was a bit salty this time.

the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory.

The crew was very attentive and nice

The seats are very close together. It's hard to get comfortable

Being stuck in a middle seat and not being served enough water. Attendants not very friendly

It's a no frills airline! Plane on time, clean, arrived on time. What more do you want?

Easy and cheap

On time. Service on board simple. Crews are friendly

Scoot upgraded to a bigger plane, and as a result had more empty seats

flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed.

Everything

Nothing!!!

No charging ports for your IPads for tables for an over 14 hour flight. Bathrooms were not kept clean during flight. Attendants are rude. Luggage didn't get to our destination. Disgusting Air line.

crew were nice and attentive

Food was pretty bland Not very many films in english

The connection time between my flights was only one hour. It took me more than 30 minutes to get off the plane and from the tarmac to the airport. By that time, my connecting flight was boarding. By the time I made it through security, I had missed my flight.

the staff were pleasant

the food was ok as I like spicy. But one mouthful of water and a small wine. soft drink, etc was not enough on a 4 hour flight. Leg room was very bad. I am average hight 5 ft 10 inch but could only sit sideways aas not enough room

Nothing at all!

Worst handling of delays and cancellations I have ever experienced. Worst management ever! More than 17 hours delay before I finally got on another plane. No hotel, no food, no nothing.

Our flight was delayed over 3 hours resulting in us missing our connecting flight from Kuala Lumpur to China and then Los Angeles . Malaysia airlines did not apologize or help us with rebooking our flights or offering hotel accommodation. They just left a family of five with no flight, stuck in Malaysia with no options of getting home. . Flight crew had very hard bumpy landing on both legs of flight and maybe they need to go review landing protocol so that we don't have to have a hard rough landing

Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier

Nice Economy ammenities-- new and responsive touch screens, small flight comfort items in a pouch, Filipino food options Attentive staff

Boarding in the Philippines was a litte confusing because the surrounding area was noisy and no one could hear who was supposed to board

It's an old aircraft so we were given a personal ipad each passenger which is so good! We were emailed for flight time changed but didn't know our aircraft was changed too so our reserve seats were gone too.

Food is very dull. Our flight coming in and out were both delayed.

The flght is on time nice plane

Entertainment, Meal options, Baggage Allowance, Plane.

Slow check in, strollers can't be taken to the plane and are not left outside the plane at arrival this is extremely inconvenient for families with small children. The website is useless. You cant check your reservation or select a seat until 24 hours before your flight.

the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory.

service was great

Plane is a bit old

Everything was alright. Except I got the last seat of the plane where I couldn't adjust my seat

The food was a bit salty this time.

On time, clean, nice staff.

Crew were awesome. Could not do enough for you. Very personable too!

Security at Adelaide very slow and under resourced.

Good on the plane and in the business class lounge was excellent

Nothing at all!

Worst handling of delays and cancellations I have ever experienced. Worst management ever! More than 17 hours delay before I finally got on another plane. No hotel, no food, no nothing.

I request for extra water but I was just given the glass which was on my tray. The Stewart told me he would come back but never did... not very nice One Air Asia, sûre you have to pay for the drink but you don't stay thirsty, and finally ticket is much cheaper...