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The delay of my flight was not acceptable.

Great customer service! Checking in was very fast!

Nice new equipment A321 and FA always nice

Baording is always a cattle call, they attempt to go by rows this time but still a mess of crowding and shoving. The gate announced boarding and everyone jumped, then they tried to refuse those in line making it even worse. Poor gate agents!!! Then as always they blame manila teaffic for delays....so irritating. Almost an hour late...no reason it was sunny at both airports and this schedule is set weeks ahead and they still claim heavy traffic..ridiculous

Crew seemed friendly and curtious

Checking in seemed long, snacks or meals weren't available unless prearranged at an additional cost....scheduled connecting flight to catarman, very long wait in amundane terminal lacking enough seating....suggesting that both airlines,PAL & Cebu Pacific coordinate flights better to cut down layover time in the inadequate Clark terminal.

Flight attendants allow passengers to use their phones during the flight to play games and watch movies without headphones at very loud volume levels

When we landed Guangzhou, the polit’s landing was amazing.

The food was horrible this time. Only had two meals, some had three meals. They are suppose to feed you before you land, but only some had three meals. Maybe it’s time to consider free WiFi. It’s such a long flight.

Service is bad. Food if not good as well.

Pros: Very pleasant and helpful crew flying back.

Cons: Small seats, food was scarce and mediocre (considerably better on our flight away versus coming back). On flight to China, crew were quite curt. The in-flight entertainment was low-quality--both my and my partner's tvs were broken for our return flight.

My sit changed last minute, noisy babies

Crew was rude and made everything seem like a chore.

Left on time, plane was clean and arrived early

Boarding was quick and efficient. Landed early!

Food was Meh but fine

Nice staff

The A330 was old, no charging ports for chairs, limited leg room and the entertainment system was a struggle to use

Surprised that for such a short flight a food snack was provided.

I was not told what the food option was,it looked like a mystery meat sandwich. The stewardess face frowned the entire flight,I never wanted to ask her anything

Courteous and professional stadd

Some hurry up but not overly so

Superb service, nice plane, confortable seats (business)

Nothing

Poor service during checkin in and in air. Bad IFE system. No one spoke English. No wonder it has to sell its ticket very cheap.

Seats were very comfortable and the crew was very kind!

N/A

All was fine

The price

Overall experience is not as good as the competition.

Quick easy boarding

Food needed salt, wasn’t very tasty

Relaxed trip.

My monitor cut out a few times.

I dropped my fork on the floor. The 1st crew, who did not understand Mandarin came back with salt and pepper,even I asked for the fork in English. I asked her again, but she impatiently told me each meal plate came only with one set of utensils.

Impressed with the quick boarding time. Flight delayed 45 min but still made connecting flight. Good inflight entertainment options

Bad food

overall condition of plane

snack was too little

I thought the service on this flight was much better this time around; at least from where I was sitting. The attendants seemed to come around more often and there was a much better food selection for everyone involved. Overall, I found the flight to be safe, mostly comfortable, and the food was excellent.

I had a family sitting next to me (I was in the aisle) and I felt that while the attendants were courteous and prompt in accommodating me, they all but ignored the people in the middle seats. I had to keep asking them on the attendant's behalf if they needed anything before they rushed on by. At one point the father told me that he was getting better service from me than the attendants. Also, one of the TV screens didn't work in one of the middle seats so the family had to do a switcharoo with their little one after they got settled so their son could have the working screen. I personally found that it was very difficult to recline my seat - I really had to quite literally put my back into it to get it to click into the reclining position.

Both the USB and headphone Jacks were busted. Just had a bad seat this time.

Seats were spacious enough

Departed about 40 minutes late without an explanation, then had to take a circuitous route around local thunderstorms which added another 30 minutes, so that we arrived over an hour late. Deplaning was also very slow, such that we cleared the airport at 1:45 AM, rather than 11:35PM as scheduled.

Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them

Overall it was a good flight.

No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition.

Organised well. Clean plane. Excellnt comms from pilot and staff presented well.

Could not recline chair

It was a good flight

The long delay......

Customer service on the flight was poor .

Love the service from the air hostess

Seating is a little tight, limited movie selections

For some reason they had a hard time printing off our infant boarding pass and couldn’t print out our connecting flights so we had to go to a ticket counter during a very short transfer. We came within minutes of not making it.

Boarding was very easy. Staff were very pleasant

Both meals were terrible. Bland and tasteless

free wifi.

Flight was fine and food was adequate.

No entertainment options for the three and a half hour flight. No tv or music available. Arrived in Bali 12:40 am. Very early and wasted hotel cost for arrival time.

Wasnt bothered as compared to previous flights.

One hour delay in boarding and taking off and NO explanation from any airline personnel.

From on-line checkin to baggage claim in LAX was easy.

At the gate, we had to go through another security check, which was fine. But I had to surrender the water bottle that I just bought from the concession stand across from the gate. The reason I was given was that the US rules require water is not allowed to be carried into the plane... In-flight entertainment did nto have many choices of action films.

nothing

customer service

Great customer service! Checking in was very fast!

The delay of my flight was not acceptable.

Very clean

Most of the Cebu Pacific flights feel like a greyhound bus

Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional.

Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers.

Overall it was a good flight.

No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition.

Everything worked

Nothing

It was a good flight

The long delay......

Vietnam Airlines is doing an excellent job flying from the homeland to Paris and back. They have the last generation aeroplanes, decent seating in Economy Premium class. The crew is doing their jobs quickly and efficiently. I could sleep most of the 12 1/2 hours that it takes from SGN to CDG. And the prices are attractive, too.

Check in was efficient

Comfortable seats

No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane

The system cancelled my ticket & need to buy a new ticket

Non action from airline & IRRESPONSIBLE replies from customer service