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(Return)
Airports
Origin
Singapore
S$ 376
only
S$ 376
Destination
Tokyo
S$ 393
only
S$ 393
S$ 376
only
S$ 376
Tue, 9 Jan
SIN
HND
11h 30m
Tue, 16 Jan
HND
SIN
10h 50m
S$ 376
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Wed, 11 Apr
SIN
NRT
16h 45m
Wed, 25 Apr
NRT
SIN
17h 05m
S$ 451
Trip: 15 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1454 reviews
Overall
7.3
Boarding
7.2
Comfort
7.1
Crew
7.8
Entertainment
6.5
Food
7.0
BKK
MNL
OK 4.0

Flight crew did a great job.

Flight check-in was total disaster. Unorganized lines and only for ticket counter agents compared to Emirates 28 ticket agent.

MNL
SYD
OK 4.3

Toilets were kept clean through out the flight. New and clean airplane. Good space between the seats.

Flight attendant was rude in general (serving food, drinks, answering questions), he skipped rows when giving hot towels (I wasn't served a hot towel). In-flight entertainment: limited movie selection, even more limited tv shows selection. Music section was very poor, it needs more selection with variaty, known artists, more radio channels. And music tracks should be in a tracklist form with song information, not only 1 hour-long tracks of back to back music (with no info). Meals - Mains were ok, deserts were terrible in both of my flights. Snacks were also bad, a scone and beef and cheese sandwich. Very blend, white bread only and oily. We weren't served enough bevarages, so oily and high-carb foods made me very thursty. No water fountains, it'd be great to have some around since staff does not give enough beverage and I was forced to chuck my water before boarding the airplane (the water I bought in the airport after passport check!!!!!!!) It was extremely cold.

MNL
BKK
Excellent 9.3

Everything was good.

Some times allow more Kg of Baggage.

BKK
MNL
Good 6.6

I like the hot meals and cold drinks

The entertainment. Very limiting to those who are low in their mobile's batt supply. You should have with you an earphone or headphone. Planes wifi not responding.

SYD
MNL
OK 4.6

Clean and new airplane. Good screen Nice staff good space between the seats

Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!

Tue, 12 Dec
SIN
HND
11h 00m
Wed, 20 Dec
HND
SIN
14h 25m
S$ 457
Trip: 9 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3241 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
SGN
Mediocre 3.0

The crew were nice

Again the food was terrible. And this was an international flight and there wasn’t even a tv for watching movies! So all you could do was sit crammed in your seat for hours!!

HND
PEK
Mediocre 2.0

Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy.

Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why.

PEK
BKK
Mediocre 3.0

Nothing

All our checked bags, all of them, never made it. We are still waiting. Very cramped on totally full flight.

PEK
LAX
Good 6.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

PEK
BKK
OK 5.6

The flight waited which I'm sure is a complaint by others. This is due to the very inefficient transfer process in Beijing.

Zero entertainment. I know it's only a 4-5 hour flight but still.

Fri, 18 May
SIN
NRT
10h 20m
Thu, 31 May
NRT
SIN
10h 55m
S$ 494
Trip: 14 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 826 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.5
KUL
HKG
Good 6.0

Why did the entertainment get shut off more than 30 minutes before landing?

KUL
DPS
Mediocre 3.2

My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment.

BKK
KUL
Good 6.0

The service

The food

KUL
SGN
Excellent 8.0

All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault.

SGN
KUL
OK 5.2

Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up.

Thu, 28 Dec
SIN
NRT
7h 05m
Thu, 11 Jan
NRT
SIN
8h 15m
S$ 516
Trip: 15 days
8.5ExcellentShow reviews
Overall 8.5 Excellent
Based on 8 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
SIN
NRT
Excellent 8.6

Boarding was quick and efficient. Landed early!

Food was Meh but fine

AMS
YYZ
Excellent 8.3

The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!

PBI
ATL
Good 6.0

On time; safe flight

Service from boarding to landing was impersonal. No headphones etc. Etc.

SIN
NRT
Excellent 8.0

Good crews

ATL
DAB
OK 4.0

Staff were friendly and worked hard.

Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft.

Mon, 26 Mar
SIN
NRT
22h 50m
Sat, 31 Mar
NRT
SIN
28h 00m
S$ 528
Trip: 6 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 2332 reviews
Overall
8.0
Boarding
8.0
Comfort
7.8
Crew
8.3
Entertainment
8.0
Food
7.6
MNL
MNL
Excellent 10.0

Food was good and brought out and cleaned up promptly. Seats were comfy for economy. Flights were timely.

Nothing that China Airlines could control. Mostly issues with Manila NAIA airport.

TPE
LAX
Good 6.0

The crew was good at safety check, general cleaning in lavatory.

The boarding process were mess for both flights. Lack of direction.

MNL
TPE
Excellent 8.6

Entertainment

Comfort I have long legs...

TPE
KUL
Excellent 9.6

Very good seats, good aircraft, good service

The movie selection was almost the same as 6 weeks ago when I flew the same route

BKK
TPE
Mediocre 2.0

They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again.

Sun, 18 Feb
SIN
NRT
16h 20m
Tue, 27 Feb
NRT
SIN
27h 25m
S$ 577
Trip: 10 days
7.5GoodShow reviews
Overall 7.5 Good
Based on 730 reviews
Overall
7.8
Boarding
7.8
Comfort
7.7
Crew
8.2
Entertainment
6.5
Food
7.1
HAN
ICN
Excellent 8.3

Very good experience especially compared to USA airlines

SGN
SIN
Good 7.0

food, crew is nice. plane is ok too

no entertainment. no wifi

SGN
PVG
Excellent 10.0

Check in service was very good!

PNH
VTE
Mediocre 2.0

The Vietnam airline has little consumer orientation

HAN
HUI
Good 7.6

Quick flight, comfortable seats. Leg room is superior than most economy flights. Was surprised and pleased that the domestic flight had English announcements and they were clear.

Announcement at gate to board bus was not delivered, had to look up and see passengers boarding bus to take to tarmac for boarding. Bus then stopped at plane for 10 minutes seemingly waiting for 1st class bus to arrive and board first as they came and were unloaded right away.

Sun, 31 Dec
SIN
NRT
8h 40m
Fri, 5 Jan
NRT
SIN
10h 05m
S$ 635
Trip: 6 days
6.6GoodShow reviews
Overall 6.6 Good
Based on 132 reviews
Boarding
7.2
Comfort
6.5
Crew
7.3
Entertainment
5.3
Food
5.7
SGN
SIN
Good 6.0

Delay one hour

SYD
SIN
OK 4.0

Good value. Some leg room in Biz.

Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap.

MEL
SIN
Good 7.6

I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!

SIN
SGN
Mediocre 2.0

This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again.

SIN
SYD
Good 6.3

Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though.

Fri, 1 Dec
SIN
HND
13h 05m
Thu, 7 Dec
HND
SIN
10h 20m
S$ 674
Trip: 7 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 372 reviews
Boarding
8.5
Comfort
8.4
Crew
8.8
Entertainment
8.0
Food
7.9
CGK
SIN
Excellent 8.3

..service great - I normally fly Singapore airlines - but now I will always consider guruda

...had same movies going to Indonesia ...and on the return journey to London being a 14hr 20 min flight to Jakarta I had watched many of the film's - I was a little disappointed to see the film list hadn't changed when I was about to sit through a 13 hr return trip !!

CGK
TKG
Excellent 10.0

good

-

SYD
DPS
Excellent 10.0

The quality of the food was truly outstanding. A personal chef on board - very happy to vary the food to get it just right, Also to suggest an alternative. I asked for something with a little spice. The flight attendent suggest one dish but then discussing it with the chef he suggested alterning another. Presentation expectional.

The cabin is good but the style is a little old fashioned compared to other airlines - although the cabin wasn’t tattty. In the same way that Emirates is really old fashioned to westerners eyes.

MEL
DPS
Excellent 10.0

Food and beverage excellent. I bid for business flight but didn't get. Economy for a short 6 hour flight was acceptable.

That the return flight is overnight so we've had to choose jetstar on the way back

DPS
UPG
Excellent 10.0

Garuda is still the best over the other international airlines. The crews were so kind and helpful. Its pilots handled the bad weather very smooth. During the flight they kept giving foods and drinks.

Sun, 25 Feb
SIN
NRT
35h 35m
Thu, 1 Mar
NRT
SIN
35h 40m
S$ 393
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 1 Mar
SIN
NRT
33h 55m
Sun, 11 Mar
NRT
SIN
38h 00m
S$ 394
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 24 Nov
SIN
HND
6h 30m
Sat, 25 Nov
HND
SIN
7h 40m
S$ 889
Trip: 2 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 5 reviews
Overall
8.9
Boarding
9.0
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
MNL
NRT
Excellent 8.3

The crew were very polite

No choice of menu and films only very limited choice.

SIN
HND
Excellent 9.3

All staff were so polite and respectful

Old entertainment system

NRT
SAN
Excellent 10.0

The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels.

A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels.

NRT
YVR
Excellent 8.3

Service is great.

Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on.

NRT
DFW
Good 6.0

Food and entertainment was good.

Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care.

Wed, 18 Apr
SIN
NRT
16h 45m
Wed, 25 Apr
NRT
SIN
17h 05m
S$ 455
Trip: 8 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1454 reviews
Overall
7.3
Boarding
7.2
Comfort
7.1
Crew
7.8
Entertainment
6.5
Food
7.0
NRT
MNL
Mediocre 2.0

it is the worst airline I ever fly.

MNL
BKK
Excellent 9.3

Everything was good.

Some times allow more Kg of Baggage.

SIN
MNL
Excellent 8.0

The food was excellent

One hour delay starting and 45 min. at the end, no Gate available.

MNL
SFO
Excellent 10.0

the first time a strong turbulence happened, people were screaming and started praying. The pilot got on the speaker and assured the passengers that the plane is ok and able to handle any turbulence. He spoke in a very calm voice and I think it also calmed most of the passengers. I went back to sleep.

MNL
BKK
Excellent 8.6

There was a lot of entertainment choices and then food was good.

Tue, 12 Dec
SIN
HND
11h 00m
Thu, 14 Dec
HND
SIN
14h 25m
S$ 484
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3241 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
IAD
PEK
Good 7.3

I have flown with Air China before and had a bad experience. They are improving everything from customer service to in-flight amenities. Transfers in Beijing are still a problem with zero efficiency.

They don't honor seat selection when booking but attendant at gate helped and was very understanding.

PEK
IAH
Excellent 9.3

Every crew member was so nice and attentive.

There really isn't anything to complain. My flight experience was great

PEK
BKK
Mediocre 3.0

Nothing

All our checked bags, all of them, never made it. We are still waiting. Very cramped on totally full flight.

NRT
PEK
Good 7.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

PEK
LAX
Good 6.6

Most of the staff was very helpful and accommodating. On the first leg of the flight one of the attendants even suggested a wine with dinner, a very kind gesture.

When my husband and I went to check in for our flight at the desk we had to wait very long time to get checked in. We noticed that one of the girls was in training, which is understandable but just inconvenient. We are both very patient people but this just made us nervous because our first flight on Air China to Japan on 10/26/17 was very delayed and caused us to have to literally run and still go through a rigorous security check. We were not rushed through the line even though we had nothing to do with our flight being delayed on our second leg. We then had to wait in another long line for security even after arriving into China on our flight back. There was also someone on board before take off with a medical problem and we could tell that some of the patrons started getting a bit aggressive or irritable. I don’t think the crew could’ve done much in that regard but wish the issue had been resolved a little quicker. I believe it was a 40 minute delay in take off.

Tue, 12 Dec
SIN
NRT
19h 15m
Wed, 20 Dec
NRT
SIN
14h 05m
S$ 400
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 22 Jan
SIN
NRT
16h 45m
Fri, 26 Jan
NRT
SIN
12h 15m
S$ 457
Trip: 5 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1454 reviews
Overall
7.3
Boarding
7.2
Comfort
7.1
Crew
7.8
Entertainment
6.5
Food
7.0
MNL
BKK
Excellent 9.3

Everything was good.

Some times allow more Kg of Baggage.

NRT
MNL
Mediocre 2.0

it is the worst airline I ever fly.

MNL
BKK
Excellent 8.6

There was a lot of entertainment choices and then food was good.

MNL
SFO
Excellent 9.0

Service by the cabin crew was excellent.

Seats were not that comfortable. The myPAL app would not connect to their WiFi although the wifi was working. I

MNL
SFO
Excellent 10.0

the first time a strong turbulence happened, people were screaming and started praying. The pilot got on the speaker and assured the passengers that the plane is ok and able to handle any turbulence. He spoke in a very calm voice and I think it also calmed most of the passengers. I went back to sleep.

Mon, 15 Jan
SIN
HND
12h 15m
Wed, 24 Jan
HND
SIN
22h 35m
S$ 401
Trip: 10 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 19 Feb
SIN
NRT
9h 40m
Mon, 26 Feb
NRT
SIN
10h 30m
S$ 463
Trip: 8 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1454 reviews
Overall
7.3
Boarding
7.2
Comfort
7.1
Crew
7.8
Entertainment
6.5
Food
7.0
MNL
BKK
Excellent 8.6

There was a lot of entertainment choices and then food was good.

MNL
BKK
Excellent 9.3

Everything was good.

Some times allow more Kg of Baggage.

MNL
BKK
OK 4.6

Seats are too close together in economy for anyone over 5 foot ten inches.

SYD
MNL
OK 4.6

Clean and new airplane. Good screen Nice staff good space between the seats

Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!

SIN
MNL
Excellent 8.0

The food was excellent

One hour delay starting and 45 min. at the end, no Gate available.

Fri, 29 Dec
SIN
NRT
7h 05m
Thu, 11 Jan
NRT
SIN
8h 15m
S$ 566
Trip: 14 days
8.5ExcellentShow reviews
Overall 8.5 Excellent
Based on 8 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
JFK
CUN
Excellent 9.0

Entertainment and crew were great- comfortable seats, got to watch a couple of movies with headphones provided by Delta; forgot mine so I assumed I would be miserable thru the whole 4 hour flight. so glad I was wrong! Would definitely take another flight with Delta... looking into the frequent flyer program as we speak

LAX
HNL
OK 5.0

The gentleman at the gate was super helpful and helped us check our bags at the gate.

Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth.

LHR
ATL
Good 6.0

Staff were friendly and attentive. Boarding was good - efficient and quick.

Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working.

SIN
NRT
Excellent 8.3

Left on time, plane was clean and arrived early

PTY
ATL
Excellent 9.6

Crew was kind, entertainment and food were good

Seats are really tight

Sun, 10 Dec
SIN
NRT
13h 55m
Thu, 14 Dec
NRT
SIN
21h 25m
S$ 403
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
*
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