Hard Rock Hotel Cancun

9.0
Excellent

Based on 4,413 reviews
 
Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancún, Quintana Roo, Mexico
  +52 998 881 3600
Hard Rock Hotel Cancun - Cancún, Quintana Roo, Mexico
Check-in
Check-out
Compare vs KAYAK |
TripAdvisor S$ 57
Roomer S$ 400
Roomer S$ 431
TripAdvisor
per night
Roomer
per night
Roomer
per night

Good to know

Distance to city centre 9.5 km
Location rating 8.7
Nearest airport Cancun
Distance to airport 12.5 km

Rooms

Check-in
Check-out

Standard rooms

S$ 839+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
S$ 839 per night

Double rooms

S$ 439+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
S$ 1,017 per night
IMAGE
King bed
S$ 439 per night
IMAGE
King bed
S$ 482 per night
IMAGE
Double bed
S$ 528 per night
IMAGE
Unknown
S$ 564 per night
IMAGE
Double bed
S$ 567 per night
IMAGE
Unknown
S$ 649 per night
IMAGE
Unknown
S$ 753 per night
IMAGE
Unknown
S$ 764 per night
IMAGE
King bed
S$ 866 per night

Leisure rooms

S$ 2,730+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
S$ 2,730 per night
IMAGE
Unknown
S$ 2,929 per night

Deluxe rooms

S$ 57+

Photo
Bed type
Provider
Nightly base price
IMAGE
Double bed
S$ 1,044 per night
IMAGE
Unknown
S$ 1,165 per night
IMAGE
Unknown
S$ 344 per night
IMAGE
Unknown
S$ 400 per night
IMAGE
King bed
S$ 431 per night
IMAGE
Unknown
S$ 466 per night
IMAGE
Unknown
S$ 466 per night
IMAGE
Unknown
S$ 495 per night
IMAGE
Unknown
S$ 513 per night
IMAGE
Unknown
S$ 516 per night
IMAGE
King bed
S$ 517 per night
IMAGE
Unknown
S$ 524 per night
IMAGE
Unknown
S$ 531 per night
IMAGE
Unknown
S$ 531 per night
IMAGE
Unknown
S$ 534 per night
IMAGE
Unknown
S$ 535 per night
IMAGE
Unknown
S$ 552 per night
IMAGE
Unknown
S$ 555 per night
IMAGE
Unknown
S$ 556 per night
IMAGE
King bed
S$ 57 per night
IMAGE
Unknown
S$ 573 per night
IMAGE
Unknown
S$ 574 per night
IMAGE
King bed
S$ 601 per night
IMAGE
Unknown
S$ 642 per night
IMAGE
King bed
S$ 643 per night
IMAGE
King bed
S$ 651 per night
IMAGE
Unknown
S$ 658 per night
IMAGE
Unknown
S$ 659 per night
IMAGE
King bed
S$ 664 per night
IMAGE
Unknown
S$ 664 per night
IMAGE
Double bed
S$ 666 per night
IMAGE
Double bed
S$ 667 per night
IMAGE
King bed
S$ 683 per night
IMAGE
Unknown
S$ 691 per night
IMAGE
Double bed
S$ 697 per night
IMAGE
Unknown
S$ 697 per night
IMAGE
Unknown
S$ 699 per night
IMAGE
King bed
S$ 716 per night
IMAGE
Double bed
S$ 723 per night
IMAGE
Unknown
S$ 725 per night
IMAGE
Unknown
S$ 726 per night
IMAGE
Unknown
S$ 727 per night
IMAGE
Double bed
S$ 730 per night
IMAGE
Unknown
S$ 734 per night
IMAGE
Unknown
S$ 779 per night
IMAGE
Double bed
S$ 802 per night

Reviews

Traveller rating

70
11
7
2
0

Time of year

Traveller type

Show reviews that mention

+
ability to swim in 3 reviews
activities were fun in 3 reviews
amazing views in 10 reviews
brazilian restaurant in 7 reviews
doors closed in 9 reviews
food was very good in 52 reviews
hotel would be perfect in 28 reviews
live band in 3 reviews
mani in 3 reviews
mexican culture in 3 reviews
pedi in 3 reviews
pool and beach in 3 reviews
room service in 26 reviews
special thanks in 9 reviews
staff amazing in 44 reviews
sunrise over the ocean in 2 reviews
swim at the ocean in 2 reviews
unpleasant odor in 2 reviews
  • Okay
    Feb 2018
    4.8

    Resort Credit

    I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

    I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

  • Excellent
    Nov 2017
    9.1

    Beautiful hotel

    Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.

    The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!

  • Good
    Nov 2016
    8.0

    Great trip very clean

    Friendly stay all inclusive w 24 hour room service

    The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points

  • Excellent
    Oct 2016
    10.0

    Beautiful paradise

    This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

    It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

  • Excellent
    Aug 2016
    10.0

    Food, spa and pool

  • Good
    Feb 2016
    6.2

    Good hotel but not worth the money!

    Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.

    In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

  • Good
    Sep 2014
    8.0

    Fantastic staff!! Great food and lots of entertainment...

    Our privacy lights were broken, it sounded like a construction site all night just outside our door...

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

The Hard Rock Hotel Cancun offers guests a relaxing and scenic all-inclusive experience for singles, couples, and families. The hotel is hip and modern, with a full range of amenities and activities to ensure that guests are never bored. The hotel offers a wide selection of accommodations that will suit parties of all sizes. Each room comes with a double Hydro-Spa tub, a private balcony, a mini bar, flat LCD TVs with satellite access, a Bluetooth-enabled clock radio, and the hotel’s Rock Spa brand of amenities. Other special hotel features include a top-shelf, in-room liquor dispenser, room service, unlimited access to the golf course, fitness center, pool and beachside services, free Wi-Fi, and unlimited phone calls to the continental U.S. and Canada. All packages are all-inclusive, meaning that guests have 24/7 access to food, cocktails, and in-room drinks. There are nine world-class restaurants that guests can choose from including Zen for Asian-inspired fine dining, Ciao for internationally inspired breakfast and Italian cuisine, or Ipanema, which serves the Caribbean and authentic Brazilian food. There are also other delis and cafes that offer a variety of casual dining experiences. The Hard Rock Hotel Cancun makes it easy for guests to relax with several pools and a full on-site spa. Guests can take advantage of massages, facials, body treatments, and other techniques that will rejuvenate the mind, body, and soul. The hotel has a lagoon-style pool, water sports activities, swim-up bars, and three outdoor Hydro-Spa tubs. Guests can also experience local cultural attractions like Chichen Itza, Tulum Express, swimming with dolphins, jungle tours, and scuba diving. The Hard Rock Hotel Cancun offers guests a rock star experience without the hassle. Beautifully situated along the beach, this hotel strives to provide something for everyone.

KAYAK

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.0 Excellent

Based on 4,413 reviews

8.7

Location

8.6

Service

7.2

Room

5.0

Comfort

Things to know

  • Friendly service
  • Recreation staff is nice
  • Nice building
  • Friendly atmosphere

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Parking
Complimentary breakfast
Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Babysitting or child care
Business centre
Car hire
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Game room
Spa
Hot tub
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-conditioned
24-hour front desk
Safe
Sauna
Airport Shuttle (Surcharge)
Pool table
Private beach
Storage available
Terrace/Patio
Lift
Massage
Child pool
No smoking
Hairdryer
Cable or satellite TV
Pets not allowed
Free valet parking
Wedding services
Outdoor tennis
Linens
Towels

Photos

Hard Rock Hotel Cancun - Cancún - Balcony Balcony (2)
Hard Rock Hotel Cancun - Cancún - Bar Bar (1)
Hard Rock Hotel Cancun - Cancún - Bathroom Bathroom (3)
Hard Rock Hotel Cancun - Cancún - Beach Beach (1)

Location

Most popular landmarks

  • Kukulcan Plaza 1.5 km
  • Playa Marlin 1.7 km
  • Museo Maya de Cancun 2.1 km
  • Acuario Interactivo 2.3 km
  • Playa Delfines 3.3 km
  • El Rey Ruins 3.5 km

Cancún travel guide

Learn about Cancún on KAYAK

Getting Around

Cancun 12.5 km
Playa Del Carmen 61.2 km

Nearby hotels

Closest

9.2 Excellent (4,134 reviews)
0.11 km
S$ 438+
9 Excellent (1,838 reviews)
0.18 km
S$ 279+
8.3 Excellent (1,813 reviews)
0.23 km
S$ 342+

Cheapest

6.6 Good (350 reviews)
1.28 km
S$ 188+
9 Excellent (3,971 reviews)
0.37 km
S$ 219+
6.7 Good (288 reviews)
1.4 km
S$ 226+

Most recommended

9.2 Excellent (4,134 reviews)
0.11 km
S$ 438+
9.1 Excellent (1,734 reviews)
0.48 km
S$ 409+
9.1 Excellent (1,039 reviews)
0.68 km
S$ 458+